Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11613782September 10, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11613386September 9, 2024
SEAT BELTS
The contact's grandson owns a 2019 Jeep Cherokee. The contact stated that the passenger’s side front seat belt failed to lock as designed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613013September 6, 2024
UNKNOWN OR OTHER
On [XXX] I went to a dealership Larry H. Miller Chrysler Jeep in Tucson Arizona to fix a recall for my vehicle. They denied to fix my vehicle claiming that it was not register under my name, which is not true. I can provide a copy of my vehicle registration if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612174September 2, 2024
UNKNOWN OR OTHER
The screen on my vehicle began delaminating at a significant rate. As the screen continues to delaminate, the u-connect screen registers the touches as inputs. E.g. it will turn off my lights while i'm driving, switch to the back-up camera as i'm driving forward. This system controls steering, braking, and other important safety features
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610905August 26, 2024
POWER TRAIN
Transmission needs to be replaced at 33,000 miles on the vehicle. While driving on a major expressway I experienced harsh up shifts from gears 1-2 & 2-3. It felt like the vehicle was being rear-ended. The vehicle died out and check engine light went on. Vehicle restarted and seemed to go back to normal for the rest of the drive. Vehicle was inspected at 2 Jeep dealers recommending new transmission and all related gaskets & Hardware. No warmings of any kind happened prior to this incident. Apparently there was a recall for this exact problem on the 2019 Jeep Cherokee yet my VIN number is not included. Recall: 2019 model year (KL) Jeep® Cherokee vehicles equipped with a 948TE 9-speed transmission. NHTSA Campaign Number: 18V-492
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610989August 26, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
The old battery died and auto zone installed a new one. The AAA tech that jumped me told me that the computer would be weird?? A safety hazard is when I put in reverse the back camera doesn’t go on?? So if I don’t look or don’t hear anything then there could be an accident?? Also the tire pressure on the console doesn’t work?? If I had a flat while driving it would not tell me how low my psi is on the tire?? I could have an accident?? Also the acceleration I think is slower due to the computer error that tells me to service shifter?? I just had a new battery installed and should not have these issues due to jeep having programming issues after a new battery is installed?? I never had this problem on any car I had after a battery installation???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611032August 26, 2024
ENGINE
I have complained about my 2019 jeep latitude + from the first oil change I have to add 2-3 quarts of oil between oil changes. Jeep dies out in the middle of the road. And will not shift our start had to call dealership while almost being hit by several vehicles to find out I had to put the key fob by the start button and had the battery changed. Already complained customer service. I cant get nothing done with this jeep. It is a death.hazard please do something about this before someone is killed or injured. I have owned 3 jeeps and loved them all. But this one is a Lemon. Please help
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11609129August 17, 2024
ELECTRICAL SYSTEM
Failing part - 8.4" Uconnect radio/control center of the Jeep. The Uconnect system is failing and started ghosting the vehicle, changes the radio, heat and AC, turns on backup camera, calls 911, etc. This specifically becomes a when it starts calling phone numbers and turning backup camera and becomes a distraction to the driver. The problem has been confirmed as the system control panel has delaminated and needs to be replaced by a Jeep Dealer. We were advised to have a Dealer check and confirm the control panel has delaminated and confirm it needs to be replaced. We followed this guidance from Chrysler/Jeep and Uconnect and told that once we did this and they confirmed it needed replaced they would start the process to replace the control panel. There were no warning signs that this was starting and first started about 6 months ago. It has now progressed to nearly every time use the vehicle the control panel starts ghosting all the controls. We have researched and understand that this is an issue with all the Uconnect 8.4 control systems, doesn't matter which vehicle it is in. What we have been able to find is it has been determined a safety issue in other vehicles and Chrysler/Jeep is replacing them. But for us we were told they would only warranty it to 60,000 miles. We have about 89,xxx miles on our Jeep. I don't understand how it can be determined a safety issue and Chrysler/Jeep can get by only covering this to 60,000 miles. It becomes a major safety issue when it randomly and constantly starts changing the temperature, fan speed, back up camera, radio, calling numbers including 911, this can only be stopped by turning the system completely off. this causes loss of many functions to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608032August 12, 2024
STEERING
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the power steering assist failed to operate as intended, with the "Repair Power Steering" message displayed on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with a defective rack and pinion. Upon investigation, the contact discovered NHTSA Campaign Number: 19V637000 (Steering); however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608110August 12, 2024
POWER TRAIN
Keep getting 4WD is disabled indication and service 4WD indicator. The error code starts after starting the car and stays on continually Took it to the dealer and got Diagnostic Trouble Code C14A7-97. The transmission has been not shifting as usual and some time the wheels squeel when making a turn from the stop position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607052August 7, 2024
POWER TRAIN
On 7.27.24, at 30,800 miles, my 2019 Jeep Cherokee displayed a warning light on the dashboard to service 4WD, stating that 4WD is unavailable. A trip to the dealer on 8.2.24 for diagnosis states the PTU has an internal fault and needs to be replaced. The vehicle is out of warranty. The replacement PTU part is on back order with no ETA. Dealer advised that driving with this warning light may or may not result in further damage. It could lead to damage of an axle or worse. Upon further research online, the PTU failure appears to be a known issue for many Jeep Cherokee owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606906August 6, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
While coming to a stop the vehicle just died while in traffic. Managed to get to an auto zone and the code was p018c fuel pressure sensor B circuit low. The stop/start feauture also just randomly stops working. Jeep has no answer to this. The vehicle dying while in traffic could be deadly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606452August 5, 2024
SERVICE BRAKES, ENGINE, STEERING
We have had numerous incidents with our vehicle starting at about 20,000 miles and still happening at 39,000 miles. While driving all of the lights come on, on the dashboard while at the same time the car loses power - losing brakes and power steering. Most recently, the car locked itself after closing the door, the radio has completely turned off to a black screen, eventually restarts itself. While stopped at a red light, it felt like I got rear ended, a bang sound and the car jerked forward. We have only had Jeep dealerships work on the car. The PCM has been replaced, as well as the alternator. They did find a small wire that was rubbing and repaired that as well, However, the problem still persists. This is a major safety issue, I feel this car should not be on the road, we are lucky that no one has been hurt at this point. The last time this happened my husband was making a left turn at an intersection and was very close to being in a serious accident. It is currently in the dealership (for the 5th time).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605623July 31, 2024
ENGINE
Engine started running rough, MIL light came on and flashing after 10 minutes of highway driving. Found code P0300 for random misfire, monitors cylinder misfire with scan tool and found cylinders 1 and 2 misfiring. Tested coils, checked spark plugs and tested fuel injectors, no issues found. Performed compression test and found cylinders 1 and 2 with 8-15psi. 3rd and 4th cylinders at 160 psi. Engine teardown needed, used engine prices are high hinting this is happening often. Vehicle had 73,389 miles and been maintained well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604900July 27, 2024
ELECTRICAL SYSTEM
One day before the incident occurred, I was sitting at a red light and the Start/Stop light was green like normal, all of a sudden, it turned amber, and the engine kicked back on. It drove normally, the next day, I tried to start it and it wouldn't turn over, the gas tank was almost full. This is the 2nd time a battery change was done. The first time was for normal service, the battery needed to be changed. The Start/Stop system has worked normally since I bought it (in 2018) The mileage is ~83,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604504July 25, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
while driving the car at 40 mph it just quit running! engine completely out causing driver to swerve. Vehicle behind had to swerve around to avoid collision. There was no accident and nobody was injured but a close call! Two different shops (one being the certified Jeep/Chrysler mechanic) confirmed total engine faulure! The first shop told me that the turbo fatally failed and sent metal shrapnel through the air intake ports and scored and scratched the inside of the cylinder walls. Then oil passed through the motor and through the entire exhaust system ruining the catalytic converter and all sensors in the motor and exhaust system. There were no warning lamps or warnings of any kind. The car is less than 5 years old and has approx 76,000 miles. Cost to repair: $17,260
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603965July 23, 2024
UNKNOWN OR OTHER
the vehicle has a stop and go feature to save gag. at least 5 times when it cuts the engine off and yo go to accelerate the emergency brake is on. The dealer can't find the problem as the is no code generated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603983July 23, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When the fuel saving auto off feature is engaged, this vehicle has stalled, locked, and/or shut down completely in traffic several times. I have almost been hit several times and this is very frightening. I took the car to the dealership several times and they said nothing was wrong. I disengage that auto off feature every single time and have every since I realized that the auto off was the causing factor. This usually happened during braking or resuming from slowing down. I read today that this was a factor in 2022 Hemi models and it is the same type of thing that I experienced with this 2019 non-Hemi. I realize that the car is old and this is something that began happening back when the car was about a year old. I am glad to know that it's not just me but please understand that it's related to older cars as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603897July 22, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
At random times the radio will start changing stations on its own and it will also dial phone numbers. Most recently it dialed 911 while grandkids were in the car. It will also turn the heat or AC on and off, changes temperature settings, sometimes it turns on the backup camera. everything that is on the Uconnect control panel is affected. The only way to get it to stop is to shut the Uconnect radio system off. This is a safety distraction when it starts these problems. From the research I have done other vehicles with this same radio Uconnect system have safety recalls issued, it needs to be extended to all vehicles with this system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602969July 17, 2024
UNKNOWN OR OTHER
The 8.4 UConnect radio screen in my vehicle is delaminating. This is causing the radio to have phantom touches where the radio will cycle through different screens, make phone calls on its own, change the HVAC, among other issues, while the car is operating. I did have the vehicle looked at by a dealership, who immediately saw the screen and told me with this model of U connect screen the delamination is a known issue. The manufacturer has not looked at the vehicle, but does acknowledge this issue and accepts that this is an issue across multiple vehicle lines they own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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