Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11351451August 26, 2020
SUSPENSION
WHILE FLAT TOWING MY JEEP BEHIND MY MOTOR HOME FROM ANTIOCH,TO CRESCENT CITY CA ON JULY 1, 2020, I WAS THIRTY FIVE MILES FROM ANTIOCH, WHEN MY JEEP STARTED SWAYING SEVERELY LEFT AND RIGHT AND BOUNCING.I THOUGHT THAT I HAD TWO BLOWOUTS ON THE RIGHT REAR OF THE MOTOR HOME. I HAD TO SLOW DOWN TO TWO MILES PER HOUR UNTIL I COULD PULL OFF THE HIWAY. I HAD TO DIS-CONNECT MY JEEP FROM THE MOTOR HOME AND PUT IT IN DRIVE MODE. WHEN I DID THIS MY LIGHT ON THE DASH SAID CHECK ENGINE LIGHT. I CALLED THE JEEP DEALERSHIP IN PETALUMA AND THEY TOLD ME TO BRING IT IN T THEY SAID THE BRAIN IN THE COMPUTER WENT DEAD AND THEY HAD TO RE PROGRAM IT. I THEN HAD MY WIFE DRIVE THE JEEP AND FOLLOW ME BEHIND THE MOTOR HOME 315 MILES TO CRESCENT CITY CA. IT TOOK A COUPLE OF DAYS AND I DROVE 21 MILES INTO BROOKINGS OR I TOLD THE JEEP DEALER ABOUT THE SEVER SWAYING AND BOUNCING AND THE SERVICE TECH GAVE ME A COPY OF A STAR ONLINE PUBLIATION CASE #S1823000010. THE RELEASE DATE OF 03-09-2018. VEHICLE ISSUE EXPLAINS ABOUT MY JEEP. IT EXPLAINS THAT I NEED A KL-FLAT TOW KIT P/N68321424AA TSB08-022-16. THIS KIT ALLOWS THE ELECTRIC POWER STEERING TO ACTIVE AND SEPARATE FROM OTHER SYSTEMS DURING FLAT TOW. THIS KIT COSTS $132.00 PLUS LABOR OF $390.00. I BOUGHT MY JEEP IN FEBRUARY 2017. THE STAR ONLINE PUBLICATION IS DATED ONE YEAR AND ONE MONTH AFTER I BOUGHT MY JEEP. THERE NEVER WAS A RECALL ON MY JEEP AND I AM WONDERING WHY. I HAVE BEEN DEALING WITH THE SERVICE MANAGER AND THEY HAVE REFUSED TO PAY TO INSTALL THE KIT. I PLAN ON LEAVING 10-01-2020 MY WIFE WILL HAVE TO DRIVE THE JEEP 375 MILES BEHIND MY MOTOR HOME. I WILL BE DEALING WITH THEM WHEN I GET HOME. PLEASE LET ME KNOW AFTER YOU INVESTIGATE THIS IF IT SHOULD BE A RECALL ITEM MY VEHICLE IS A 2017 JEEP CHEROKEE LATITUDE WITH ACTIVE DRIVE II
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351479August 26, 2020
POWER TRAIN
SHIFTER PROBLEM WIRING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351193August 25, 2020
POWER TRAIN
WELL OVER A YEAR AGO THE "SERVICE SHIFTER" MESSAGE BEGAN COMING ON AND OFF APPEARING ON MY JEEP DASHBOARD. I CALLED MY DEALER SERVICE DEPARTMENT TO MAKE AN APPOINTMENT TO HAVE IT SERVICED. I WAS TOLD THAT IF THE LIGHT WAS NOT ON THERE WASN'T ANYTHING THEY COULD DO. AFTER SOME TIME PAST IT STOPPED COMING ON. APPROXIMATELY 3 WEEKS AGO IT STARTED COMING ON AND OFF AGAIN. I CALLED THE DEALER AGAIN AND WAS TOLD IT WAS A "KNOWN ISSUE" AND TO BRING IT IN. I MADE AN APPOINTMENT BUT A WEEK BEFORE THE APPOINTMENT MY JEEP WOULDN'T START. THE SHITFTER WOULD NOT MOVE AT ALL. THE TOW TRUCK DRIVER WAS STRUGGLING TO BE ABLE TO PUT THE CAR IN NEUTRAL TO GET THE JEEP OUT FO THE GARAGE. I WAS TOLD BY THE DEALER WHO HAD MY CAR FOR 2 FULL DAYS THAT THE BATTERY WAS MESSED UP AND THERE WAS LOST COMMUNICATION. I WAS TOLD THEY ALSO SAW PREVIOUS MESSAGES REGARDING THE SHIFTER. THEY REPLACED THE BATTERY AND ALL THE CODES WERE CLEARED. THEY APPARENTLY TEST DROVE THE CAR AND COULD NOT GET THE SERVICE SHIFTER MESSAGE TO COME BACK UP. I WAS TOLD I COULD REPLACE THE BEZEL AND HARNESS PARTS OF THE SHIFTER BUT I HAD TO PAY FOR IT BECAUSE I WAS OUT OF WARRANTY. I WAS ALSO TOLD THAT THE PARTS HAD BEEN RECONFIGURED. IF THEY KNOW THERE IS A PROBLEM AND RECONFIGURED THE PARTS WHY ISN'T THERE A RECALL? WHY DIDN'T THEY REPLACE THIS WHEN I CALLED THEM THE FIRST TIME AND WAS STILL UNDER WARRANTY? I'VE RESEARCHED THIS ONLINE AND HAVE SEEN A LOT OF INDIVIDUALS WITH THE EXACT SAME PROBLEM. ALSO, WHEN I WENT TO PICK UP MY JEEP THE FIRST THING THAT HAPPENED WAS A LOW TIRE MESSAGE. I PUT NEW TIRES ON THE JEEP ONE MONTH AGO. I CROSSED THE STREET TO GAS STATION TO AIR PUMP AND ALL TIRES WERE FINE. I WENT BACK TO DEALER AND THEY CHECKED THEM. ALL WERE FINE. I WAS TOLD THEY HAD NO IDEA WHY LIGHT WAS ON AND I WOULD HAVE TO MAKE ANOTHER APPT. THEY HAD THE CAR FOR 2 DAYS! I AM BEYOND FRUSTRATED!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351266August 25, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING THE SERVICE SHIFTER LIGHTER APPEARS ON DASH AND SHIFTER POSITION LIGHTS ALL LIGHT RANDOMLY AND HAS BEEN BECOMING MORE FREQUENT. THEY TURN OFF ONCE I STOP, TURN THE CAR OFF, AND RESTART THE CAR. I HAVE READ MODELS PREVIOUSLY HAVE BEEN RECALLED FOR THIS ISSUE BUT NOT 2017 WHICH APPEARS TO HAVE THE SAME ISSUES. ALSO I'VE HAD TO CHANGE MY SPARK PLUGS AT ABOUT EVERY 50,000 MILES. I REPLACED THEM ONCE ALREADY AND ONCE AGAIN I AM HAVING THE SAME ISSUE THE CHECK ENGINE LIGHT IS ON AND AT TIMES THE CAR IS SHAKING FROM THE MISFIRING. THE CHECK ENGINE LIGHT REMAINS ON AT A TIMES. THE CHECK ENGINE LIGHT FLASHES AND THE CAR IS SHAKING THE POWER AND ACCELERATION ARE SIGNIFICANTLY REDUCED WHEN THE SPARK PLUGS ARE ACTIVELY MISFIRING. THIS ONLY OCCURS WITH ACCELERATING AND PRESSING ON GAS PEDAL AND HAPPENS CONSTANTLY WHILE DRIVING. I'VE NEVER HAD TO REPLACE SPARK PLUGS THIS OFTEN THEY USUALLY LAST ATLEAST 100,000 MILES. THERE IS A PROBLEM WHEN THEY BARELY LAST FOR HALF THAT AND REQUIRE REPLACEMENT ATLEAST 2 TIMES BEFORE THEY SHOULD GO BAD. THESE SEEM TO BE A COMMON ISSUE BUT WHEN YOU ASK THE DEALER THEY ACT CLUELESS AND SOMETHING NEEDS TO BE DONE. THESE ARE COSTLY PROBLEMS THAT SHOULD NOT BE OCCURRING OR OCCURRING THIS FREQUENTLY. PLEASE INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351268August 25, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING THE SERVICE SHIFTER LIGHTER APPEARS ON DASH AND SHIFTER POSITION LIGHTS ALL LIGHT RANDOMLY AND HAS BEEN BECOMING MORE FREQUENT. THEY TURN OFF ONCE I STOP, TURN THE CAR OFF, AND RESTART THE CAR. I HAVE READ MODELS PREVIOUSLY HAVE BEEN RECALLED FOR THIS ISSUE BUT NOT 2017 WHICH APPEARS TO HAVE THE SAME ISSUES. ALSO I'VE HAD TO CHANGE MY SPARK PLUGS AT ABOUT EVERY 50,000 MILES. I REPLACED THEM ONCE ALREADY AND ONCE AGAIN I AM HAVING THE SAME ISSUE THE CHECK ENGINE LIGHT IS ON AND AT TIMES THE CAR IS SHAKING FROM THE MISFIRING. THE CHECK ENGINE LIGHT REMAINS ON AT A TIMES. THE CHECK ENGINE LIGHT FLASHES AND THE CAR IS SHAKING THE POWER AND ACCELERATION ARE SIGNIFICANTLY REDUCED WHEN THE SPARK PLUGS ARE ACTIVELY MISFIRING. THIS ONLY OCCURS WITH ACCELERATING AND PRESSING ON GAS PEDAL AND HAPPENS CONSTANTLY WHILE DRIVING. I'VE NEVER HAD TO REPLACE SPARK PLUGS THIS OFTEN THEY USUALLY LAST ATLEAST 100,000 MILES. THERE IS A PROBLEM WHEN THEY BARELY LAST FOR HALF THAT AND REQUIRE REPLACEMENT ATLEAST 2 TIMES BEFORE THEY SHOULD GO BAD. THESE SEEM TO BE A COMMON ISSUE BUT WHEN YOU ASK THE DEALER THEY ACT CLUELESS AND SOMETHING NEEDS TO BE DONE. THESE ARE COSTLY PROBLEMS THAT SHOULD NOT BE OCCURRING OR OCCURRING THIS FREQUENTLY. PLEASE INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350843August 24, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
BROUGHT USED CAR AT 45000 MILES. GOT SERVICE SHIFTER LIGHT AND CHECK ENGINE LIGHT (PE420 CATALYTIC CONVERTERS). SERVICE SHIFTER LIGHT APPEAR RANDOMLY WHEN DRIVING FROM 10-60 MPH, AND GOES AWAY WHEN TURNING OFF CAR. HAS RETURNED EVERY 3 DAYS FOR ONE WEEK. CHECK ENGINE LIGHT REMAINS ON FOR ENTIRE WEEK. REAR PASSENGER SIDE DOOR LOCK DOES NOT RESPOND TO LOCK/UNLOCK BUTTON PRESS. REVERSE CAMERA DOES NOT DISPLAY CLEAR IMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350742August 22, 2020
ELECTRICAL SYSTEM, ENGINE
MY SHIFTER LIGHT COMES ON FOR ALL OF THE SPACES ON MY SHIFTER. TWO DEALERSHIPS HAVE NOT SEEN ANY CODES TO MY SPECIFIC CAR. ALSO, MY SPARK PLUG BURNT OUT AT 45,000 MILES AND I WAS TOLD THAT IS NOT SUPPOSE TO HAPPEN THAT WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350579August 21, 2020
UNKNOWN OR OTHER
I WAS DRIVING MY 2017 JEEP CHEROKEE TRAIL HAWK TODAY WHEN THE 'SERVICE SHIFTER' LIGHT CAME ON. I'VE HEARD THIS HAS BEEN A PROBLEM WITH A LOT OF OTHER 2017 JEEP CHEROKEES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350651August 21, 2020
POWER TRAIN
WHILE DRIVING THE SERVICE SHIFTER LIGHTS COMES ON AND I WOULD HAVE TO STOP AND TURN THE ENGINE OFF THEN ON FOR IT TO RETURN TO NORMAL. IT STARTED INFREQUENTLY AND NOW IT HAPPENS FEW TIMES A DAY. THE DEALER CLAIMS THEY NEVER HEARD OF THIS ISSUE WHILE AN ONLINE SEARCH REVEALS THAT LOT OF OWNERS ARE FACING THIS EXACT SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350397August 20, 2020
POWER TRAIN
SHIFTER WARNING LIGHT COMES ON - SHIFTS HARD AT TIMES - TAKING OFF FROM A STAND STILL - HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350399August 20, 2020
UNKNOWN OR OTHER
THE BACK UP CAMERA GETS SNOWY AT TIME - YOU CAN NOT TELL WHAT YOU ARE LOOKING AT WHEN TRYING TO BACK OUT OF A SPOT WHERE YOU CAN NOT SEE AROUND OTHER CARS - VARIOUS TIME WHEN PUTTING IN REVERSE - RADIO VOLUME TAKES A MINUTE TO ADJUST AT VARIOUS TIME - RADIO HAS BEEN REPLACED - HAS BEEN HAPPENING FOR SEVERAL MONTHS ON AND OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350199August 19, 2020
ENGINE, POWER TRAIN
EVERY 3000 MILE I DO MY VEHICLE MAINTENANCE WHICH REQUIRES ME TO DO MY (OIL CHANGE) JULY , 2020 ON AUGUST 2 2020 I HEARD SOMETHING WHILE DRIVING ON A UPHILL I PULL OVER I CHECK EVERYTHING SEEM OK WHEN I GOT HOME I CHECK MY OIL STICK AND REALIZE I WAS IN NEED OF ABOUT A QUART OF OIL I WENT TO THE PLACE I HAD OIL CHANGE DONE AND ADDED A HALF QUART OF OIL (MANUFACTURED RECOMMENDED) ON AUGUST 15 ,2020 I WAS DRIVING AN HEARD A BANG LIKE I HIT OR RAN OVER SOMETHING ALL OF SUDDEN MY VEHICLE DASH BOARD LIGHTS CAME ON A MY CAR SHUT OFF A PASSING VEHICLE INFORM ME ALL MY OIL WAS COMING OUT , I HAD THE VEHICLE TOW HOME THE TOW DRIVER INFORM ME THE OIL PAN WAS CRACK I INSPECTED AND REMOVE THE OIL PAN AND REALIZED THE PROBLEM WAS A MANUFACTURER PROBLEM THE CRACK WAS COURSE FROM THE INSIDE OUT AND THE ENGINE OIL COMPONENT WAS CRACK AS IT WAS WITH THE TIMING BELT , I ONLY HAVE 26,500 MILES MY PHONE NUMBER IS +[XXX] THANK YOU IN ADVANCE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350105August 18, 2020
POWER TRAIN
WHEN I TURN ON MY CAR, I RECEIVE THE MESSAGE "SERVICE SHIFTER" AND ALL LIGHTS TURN RED ON THE GEARS. THE CAR CURRENTLY HAS 29,860 MILES AND AM TOLD IT IS NOT COVERED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349786August 17, 2020
UNKNOWN OR OTHER
THE SERVICE SHIFTER LIGHTS COMES ON RANDOMLY WHEN I'M DRIVING. IT IS HAPPENING MORE OFTEN HERE LATELY. I HAVE SEEN MANY COMPLAINTS ABOUT THIS ISSUE. THIS SHOULD BE A RECALL DUE TO SO MANY PEOPLE HAVING TROUBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349672August 16, 2020
ELECTRICAL SYSTEM
MY 2017 JEEP CHEROKEE,S DASH WARNING LIGHT COMES ON SAYING SHIFTER SERVICE ' THIS HAS HAPPENED 6WEEKS AGO AND NOW AGAIN.UPON STOPPING THE VEHICLE , SHUTTING IT OFF AND THEN RESTARTING THE WARNING GOES AWAY . AFTER READING ALL THE PROBLEMS JEEP IS HAVING THEIR SEEMS TO BE NO SOLUTION BUT DEALERS GUESS WORK AND LITTLE RESULTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349739August 16, 2020
POWER TRAIN
WHEN SHIFTING OUT OF PARK, A SERVICE SHIFTER WARNING COMES ON, ALL OF THE SHIFTER INDICATORS LIGHT RED. RETURNING THE CAR TO PARK, AND RESTARTING NORMALLY CLEARS THE WARNING, BUT IT WILL RETURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348961August 13, 2020
ELECTRICAL SYSTEM, POWER TRAIN
2017 WITH 34K ON IT AND ON A MINIMUM OF 2 HANDS I HAVE HAD THE ERROR SERVICE SHIFTER COME UP. AFTER CAR IS TURNED OFF, IT WILL GO AWAY FOR NO SPECIFIC AMOUNT OF TIME AND THEN EVENTUALLY POP BACK UP EITHER WHILE DRIVING OR FIRST START UP OF THE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349017August 13, 2020
UNKNOWN OR OTHER
'SERVICE REQUIRED' LIGHT CAME ON, SHIFTER BEZZLE NEEDS REPLACED ACCORDING TO DEALER, THEY SAID IT IS NOT COVERED UNDER MY EXTENDED WARRANTY, THEY CANNOT GET THE PART FOR WEEKS AND SAID I CANNOT DRIVE IT BECAUSE THE SHIFTER COULD 'GO OUT AT ANY TIME', IT IS $450 FOR THE PART ALONE, AND NOW NEED A RENTAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348750August 12, 2020
POWER TRAIN
THE CAR AFTER A CERTAIN NUMBER OF MILES THE SERVICE SHIFTER MESSAGE COMES ON AND ALL THE LIGHTS FOR THE SHIFTER ARE SOLID RED. I TOOK IT TO THE DEALER AND THEY SAID IT WAS A COMPUTER UPDATE AND THAT WAS IT. IT'S KEPT HAPPENING EVER SINCE 15000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348579August 11, 2020
ELECTRICAL SYSTEM
THE SERVICE SHIFTER LIGHT KEPT COMING ON WHILE DRIVING DUE TO A FAULTY WIRING HARNESS AND ALL GEARS LIT UP RED. I WAS CHARGED $375 TO HAVE IT FIXED, BUT IF YOU SEARCH THE FORUMS IT IT IS HAPPENING TO EVERYONE WITH A 2017 JEEP CHEROKEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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