Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11353795September 8, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE SHIFT INDICATOR LIGHT ILLUMINATED IN RED WITH THE SERVICE SHIFTER MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. AFTER STOPPING AND RESTARTING THE VEHICLE, THE FAILURE WAS SELF CORRECTED. IN ADDITION, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE LUNGED FORWARD AND VIBRATED AND FAILED TO IMMEDIATELY ACCELERATE. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353807September 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING MY JEEP A WARNING POPPED ON THE DASH STATING TO SERVICE SHIFTER. MY CAR DECIDED TO HAVE THE BRAKES LOCK UP AND DASH SHOWED CAR WAS IN PARK WHILE THE SHIFTER CLEARLY SHOWED IT WAS IN DRIVE. THANK GOD I WAS NOT GOING MORE THAN 15MPH WHEN THIS HAPPENED AS WE HAD JUST PULLED OUT OF THE DRIVEWAY AND STARTED TO ACCELERATE. MY 5 YEAR OLD WAS IN THE CAR WITH ME. WE OR SOMEONE ELSE COULD HAVE BEEN SERIOUSLY HURT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353838September 8, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO NYLE MAXWELL SUPERCENTER (13401 N. FM 620, AUSTIN, TX 78717) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED FOUR ADDITIONAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353826September 8, 2020
POWER TRAIN
SERVICE SHIFTER LIGHT MESSAGE ON DASH. ALL LIGHTS ON PRND LIGHT UP. HAPPENS VERY OFTEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353853September 8, 2020
ELECTRICAL SYSTEM
SEVERAL TIMES NOW WHILE DRIVING THE VEHICLE THE SERVICE SHIFTER WARNING COMES ON ON THE DASH AND ALL OF THE RED LIGHTS FOR THE PARK REVERSE NEUTRAL AND DRIVE ALL COME ON ON THE SHIFT COLUMN. AFTER PULLING OVER AND SHUTTING THE VEHICLE OFF AND TURNING IT BACK ON EVERYTHING RESETS ONLY TO DO IT AGAIN RANDOMLY FURTHER DOWN THE ROAD .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353635September 8, 2020
ELECTRICAL SYSTEM
I HAVE HAD MY CAR ALMOST THREE YEARS, I HAVE 31,800 MILES ON IT. I'M GETTING "SERVICE SHIFTER" ERROR PERIODICALLY WHEN STARTING MY CAR. I TURN MY CAR OFF AND TURN IT BACK ON AND IT GOES OFF. IT'S HAPPENED THREE TIMES IN THE PAST 7 DAYS. I'VE READ A LOT OF OTHER PEOPLE WITH THE SAME ISSUE. JEEP SHOULD HAVE A RECALL ON THIS. THIS HAPPENED IN MY DRIVEWAY WHEN TURNING ON MY CAR. I READ THAT SOMEONE'S MECHANIC SAID IT CAN LEAVE YOU STRANDED AND IS DANGEROUS IF IT COMES ON WHILE DRIVING AS YOU WON'T BE ABLE TO PUT THE CAR IN PARK. THIS HA HAPPENED TO ME 3 TIMES OVER THE PAST 7 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353645September 8, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY SERVICE SHIFTER MESSAGE HAS BEEN STAYING ON. WHEN IT FIRST STARTED GIVING THE MESSAGE IT WOULD GO OFF WHEN I CUT THE VEHICLE OFF AND I WOULDN'T GET THE MESSAGE AGAIN FOR A WHILE BUT NOW IT IS STAYING ON. I'VE ALSO BEEN HAVING ISSUES WITH THE TRANSMISSION SHIFTING REALLY HARD SOMETIMES BUT ONLY WHEN I GET THE SERVICE SHIFTER MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353705September 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ON 5 DIFFERENT OCCASIONS WHILE DRIVING ON THE HIGHWAY MY SERVICE SHIFTER CAME ON MY DASHBOARD AND ALL MY GEARS TURNED RED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353730September 8, 2020
STRUCTURE:BODY, POWER TRAIN, WHEELS
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THE SERVICE SHIFTER MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. ADDITIONALLY, THERE WAS WATER ENTERING THE VEHICLE AT THE WHEEL HUB LINER AT THE BOLT HEAD. THE CARPET WAS WET FROM WATER INTRUSION INTO THE CABIN OF THE VEHICLE. THE CONTACT STATED THE RAIN WATER CAUSED THE VEHICLE TO RUST. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHERE THE CONTACT WAS INFORMED THAT THE SHIFTER NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT, NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THE FAILURE WAS LIKE SERVICE BULLETIN: 2301516 A. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353526September 7, 2020
ELECTRICAL SYSTEM
2017 JEEP CHEROKEE 'SERVICE SHIFTER' WARNING LIGHT APPEARED WHILE CAR WAS IN MOTION APPROX (50 MPH). ALL GEARS LIT UP WITH A RED LIGHT. IT STARTLED ME SO I PULLED OVER TO LOOK IT UP & SEE IF I'M IN IMMEDIATE DANGER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353592September 7, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER WORDS APPEARED ON SCREEN NOT JUST ONCE BUT TWICE.WHEN CAR MOVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353593September 7, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT COMES ON AT RANDOM TIMES. WHILE DRIVING OR WHEN TURNING ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353596September 7, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER 8/14/2020 SEP 4, 2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353608September 7, 2020
UNKNOWN OR OTHER
MY CAR WILL READ 'SERVICE SHIFTER' AND ALL THE LIGHTS WILL COME ON FOR ALL THE DIFFERENT GEARS. SOMEONE I KNOW HAS THE SAME MAKE/MODEL/AND YEAR OF MY CAR AND THERE CAR DID THIS AND THEN WHEN SHE WAS GOING 70MPH HER CAR SLAMMED BY IT'S SELF INTO PARK AT NO WARNING. THIS TERRIFIES ME TO DRIVE THIS CAR. ESPECIALLY BECAUSE I AM GETTING THE SAME 'SERVICE SHIFTER' NOTIFICATION. SHE ENDED OF WRECKING THE CAR AND ALMOST HITTING A SEMI ON THE HIGHWAY, I DO NOT WANT THIS TO HAPPEN TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352966September 3, 2020
POWER TRAIN
SERVICE SHIFTER CONTINUES TO DISPLAY EVERY SO OFTEN. NO ERROR CODE PRESENT IN SYSTEM. WHEN IT IS DISPLAYED ALL LIGHTS ON SHIFTER TURN ORANGE. ONCE CAR IS STOPPED AND TURNED OFF IT GOES AWAY BUT RETURNS AFTER AWHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352797September 2, 2020
POWER TRAIN
SERVICE SHIFTER LIGHT, ALL GEARS LIGHT UP RED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352158August 30, 2020
UNKNOWN OR OTHER
'SERVICE SHIFTER' WORDS APPEARED ON SCREEN AND ALL OF THE RED LIGHTS ON THE SHIFTER APPEARED. THE VEHICLE WAS IN MOTION ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351748August 28, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN DRIVING THE CAR DASH WILL POP UP AND SAY 'SHIFTER SERVICE REQUIRED'. ALL OF THE LIGHTS ON THE SHIFTER LIGHT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351288August 26, 2020
POWER TRAIN
I HAVE HAD SHIFTER SERVICE WARNINGS EVERY TIME I START THE VEHICLE AND IT SHIFTS CRAZY AND STALLS OUT WHILE DRIVING. ALL THE LIGHTS ON THE SHIFTER LIGHT UP AS WELL SO YOU DON'T KNOW WHAT GEAR YOU ARE IN. WHILE THE DASH SAYS SHIFTER SERVICE NONE OF THE OTHER FEATURES WORK LIKE TIRE PRESSURE OR OTHER GAGES AND SETTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351460August 26, 2020
SUSPENSION
REFERING TO COMPLAINT # 11351451. THE ENTIRE COMPLAINT DID NOT TRANSMIT. THE SERVICE TECH GAVE ME A COPY OF THE STAR ONLINE PUBLICATION CASE # S1823000010 THE RELEASE DATE 03-09-2018. THE PUBLICATIONS STATES THAT I NEED A KL FLAT TOW KIT P/N68321424AA THIS KIT ALLOWS THE ELECTRIC POWER STEERING TO ACTIVE AND SEPARATE FROM THE OTHER SYSTEMS DURING FLAT TOW. I BOUGHT MY JEEP IN FEBRUARY 2017. THE STAR ONLINE PUBLICATIONS IS DATED ONE YEAR AND ONE MONTH AFTER I BOUGHT MY JEEP. THERE WAS NEVER A RECALL ON MY JEEP AND I AM WONDERING WHY ? HOW MANY COMPLAINTS WERE FILED WITH JEEP ABOUT THIS INCIDENT? THIS IS AN ACCIDENT WAITING TO HAPPEN. IF I HAD BEEN ON A BRIDGE WITH HEAVY TRUCK TRAFFIC BEHIND ME HOW WOULD I BE ABLE TO PULL OVER AND DIS-CONNECT THE JEEP AND DRIVE OFF THE BRIDGE SAFELY? IF I HAD BEEN TOWING MY JEEP BY MYSELF HOW WOULD I ACCOMPLISH WHAT NEED TO BE DONE? I HAVE BEEN DEALING WITH THE SERVICE MANAGER AT ANTIOCH JEEP DEALERSHIP AND THEY REFUSED TO PAY FOR THE KIT AND THE LABOR TO INSTALL WHICH IS OVER $590.00. I AM IN CRESCENT CITY UNTIL SEPTEMBER 30. I WILL HAVE MY WIFE DRIVE THE JEEP BEHIND THE MOTOR HOME 375 MILES HOME PLEASE LET ME KNOW AFTER YOU INVESTIGATE IF THIS SHOULD BE A RE CALL BY THE JEEP DEALERSHIP. MY JEEP IS A 2017 JEEP CHEROKEE LATIDUDE WITH ACTIVE DRIVE II
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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