Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11282905November 29, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE REVERSING OUT OF THE DRIVEWAY, THE GEAR FAILED TO ENGAGE PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BILL LUKE CHRYSLER JEEP DODGE RAM (2425 W CAMELBACK RD, PHOENIX, AZ 85015, (602) 249-1234) WHERE IT WAS DIAGNOSED THAT THE BATTERY TERMINAL AND FUSE BOX FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282771November 28, 2019
POWER TRAIN, ENGINE
THIS IS FOLLOW UP TO PREVIOUS COMPLAINT 11281573: DEALER RECEIVED JEEP VIA TOW AND FOUND STUCK IN NEUTRAL AS I DESCRIBED. LET SIT OVERNIGHT AND DEALER INDICATES JEEP WILL ONLY GO IN REVERSE, LATER IN DAY SECOND TRY JEEP DRIVES FINE AND NO CODES TO REPORT A PROBLEM TO FIX. CANNOT IDENTIFY FAILURE SINCE NO "CODES" WERE AVAILABLE IN SYSTEM. DEALER DROVE VEHICLE SEVERAL TIMES WITHOUT PROBLEM OF GOING INTO NEUTRAL OCCURRING. I PICKED UP VEHICLE AND DROVE HOME. NEXT MORNING WHILE MAKING A SIGNALED LEFT TURN NO CITY STREET, JEEP GOES INTO NEUTRAL, COAST TO ADJACENT PARKING LOT CROSSING OVER ONE LANE AND STOP. VEHICLE ENGAGES INTO DRIVE SO I PROCEED. RETURNING HOME A FEW MINUETS LATER AND AT ABOUT 50 MPH JEEP AGAIN GOES INTO NEUTRAL, I REMOVE FOOT OFF ACCELERATOR BUT ENGINE ACCELERATES TO ABOUT 5500 TO 5800 RPM AS I COAST TO SIDE OF ROAD (QUITE SHAKEN AT THIS POINT DUE TO ACCELERATED ENGINE). CHECK ENGINE LIGHT COMES ON DURING THIS EPISODE. WAIT A FEW MINUETS TO CALM DOWN AND RESTART JEEP. TRANSMISSION ENGAGES AND RETURN TO DEALER. DEALER FINDS CODE IS DUE TO DIFFERENCE BETWEEN WHEEL SPEED AND ENGINE SPEED- NOT TRANSMISSION RELATED. SEVERAL SERVICE TECHS DRIVE JEEP THROUGHOUT THE DAY WITHOUT PROBLEM. LATER IN DAY DRIVER EXPERIENCES NEUTRAL CONDITION 3 TIMES WHILE TEST DRIVING- STILL NO CODES TO ID PROBLEM. ADVISER CONTACTS MOPAR EXTENDED WARRANTY (MAX CARE UNLIMITED MILEAGE) BUT CANNOT GET AUTH TO REPAIR WITHOUT "CODES". DEALER HAS OPENED A "STAR CASE" WITH FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282068November 24, 2019
SERVICE BRAKES, POWER TRAIN
I HAVE 2015 JEEP CHEROKEE LATITUDE. SOMETIMES CHECK ENGINE LIGHT COMES ON AND THEN IS GONE AFTER FEW HOURS OR DAY. SOME TIMES MESSAGE BLINKING "SERVICE PARK BRAKE SERVICE TRANSMISSION" THEN LIKE SOMETHING WAS WRONG WITH SYSTEM DOES NOT SAVE CLOCK TIME OR A/C PUT ME ON HEATH AND AUTO LIGHT DOES NOT STAY ON. SOMETIMES WHEN I START THE CAR AND RELEASE THE PARK BARK BRAKE CAR JUMPS HARD TWO OR THREE TIMES AND AFTER I TURN ENGINE OFF WITHOUT USING PARKING BRAKE AND BACK ON EVERYTHING IS FINE.THE CAR ONLY HAS 55000 MILES. I'M SO AFRAID TO DRIVE CAR BECAUSE DON'T KNOW WHAT CAN HAPPENED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281692November 22, 2019
POWER TRAIN
THE TRANSMISSION HAS BEEN AN ISSUE SINCE DAY 1. WHEN YOU SHIFT TO DRIVE AND HIT THE GAS IT WILL MOVE FORWARD A FEW FEET AND THEN STOP AND STICK THERE. AFTER A FEW SECONDS IT WILL KICK REALLY HARD IN TO GEAR AGAIN. IT'S GOTTEN WORSE OVER TIME AND NOW I DON'T DARE PULL AWAY FROM A STOP SIGN UNLESS I SEE NO CARS COMING FOR FEAR OF BEING STUCK IN THE MIDDLE OF AN INTERSECTION. I'VE TAKEN BACK TO CHRYSLER DEALERSHIP MANY TIMES TO HAVE IT FIXED BUT THEY'VE NEVER CORRECTED THE PROBLEM. THE MECHANIC TOLD ME THEY NEW IT WAS AN ISSUE WHEN IT WAS MANUFACTURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281791November 22, 2019
POWER TRAIN
THE TRANSMISSION HAS MAJOR OPERATING ISSUES. I AM EXPERIENCING HARD SHIFTS, DELAYS IN POWER AT START AND IN MIDDLE OF TURNS. MOST SERIOUSLY NOW THE TRANSMISSION COMPLETELY STOPPED WORKING ALL TOGETHER OUT OF THE BLUE. I WAS SITTING AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN IT HAD NO POWER AND I HEARD A GRINDING NOISES FROM TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281573November 21, 2019
POWER TRAIN
WHILE DRIVING AT 70 MPH IN FAST LANE OF MAJOR HIGH, SLIGHT UPHILL GRADE, ENGINE RPM INCREASED RAPIDLY AND LOSS OF POWER TRANSFER TO WHEELS AS IF IN NEUTRAL. COASTED TO SIDE OF ROAD (FORTUNATELY LIGHT TRAFFIC) AND AT ABOUT 25 MPH TRANSMISSION ENGAGED AND I RETURNED TO HIGHWAY. IN ABOUT 5 MORE MILES SAME LOSS OF POWER TO WHEELS OCCURRED AND THEN RE-ENGAGED AS VEHICLE CAME TO STOP. FOLLOWING DAY, AFTER ABOUT 10 MILES WHILE AT 55 MPH, JEEP AGAIN LOST CONNECTION TO WHEELS AND ENGINE RPM INCREASED. PULLED OVER TO SIDE OF ROADWAY (LOCAL COUNTY ROUTE WITH MODERATE 2-WAY TRAFFIC), STOPPED ENGINE. STARTED ENGINE SEVERAL TIMES BUT TRANSMISSION WOULD NOT ENGAGE IN ANY GEAR (REVERSE, FWD ETC.) IN ANY SELECTED GEAR LOCATION. THIS JEEP HAS ACTIVE DRIVE II. HAD JEEP TOWED TO AUTHORIZED SERVICE. DEALER RESPONSE POSSIBLE OVERHEATED PTU, WILL REQUIRE FURTHER INVESTIGATION. MY RESEARCH INDICATES MAY BE PART OF RECALL S55/NHTSA 16V-529.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281341November 20, 2019
ENGINE, POWER TRAIN
THE CAR STALLED IN THE MIDDLE OF THE DRIVING ON 11/4. JEEP'S DOAGNOSTICS STATES THERE ARE ENGINE ISSUES SPECIFICALLY WITH THE CAMS PART WHICH CAUSES FOR THE CAR TO STALL UNEXPECTEDLEY AND CAUSE MAJOR RISK LEADING TO ACCIDENT AND DEATH. THE ENGINE WAS BOUGHT BRAND NEW AND PROPERLY MAINTAINED. IT IS UNACCEPTABLE FOR A 4-YEAR OLD CAR/ENGINE TO FAIL WITH THAT SHORT LIFE SPAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281092November 19, 2019
ENGINE
THIS HAS HAPPENED MORE TIMES THAN I CAN COUNT. IT TYPICALLY HAPPENS ON THE FIRST START OF THE DAY. THE CAR WILL RUN AND THEN START RUNNING REALLY ROUGH FOR NO REASON AND USUALLY STALLS OUT. TODAY IT RAN FINE AND STALLED OUT A MILE DOWN THE ROAD. I ATTACHED SOME P CODES TO THE COMPLAINT AS WELL AS THEY CONSISTENTLY COME UP WITH THE ISSUE. I'VE CHANGED THE SPARK PLUGS, THE 2ND CYLINDER COIL IGNITION START PACK AS THAT WAS ONE OF THE ISSUES FROM THE P CODES. THIS IS VERY DANGEROUS AND NEEDS TO BE ADDRESSED. I'M TAKING THIS INTO A JEEP DEALER ON 11/22. IF ANYONE ELSE HAS THE ISSUE PLEASE LET ME KNOW SO I CAN FIND A SOLUTION. MY CAR HAS STALLED OUT IN THE MIDDLE OF THE ROAD SEVERAL TIMES AND THEN STARTS RIGHT BACK UP AFTER A FEW MINUTES LIKE NOTHING IS WRONG. IMAGES OF THE P CODES ARE ATTACHED FOR REFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281172November 19, 2019
SERVICE BRAKES
MY VEHICLE'S EMERGENCY BRAKE RELEASE CONTINUES TO REMAIN IN THE ON POSITION, PREVENTING ME FROM DRIVING MY CAR FROM TIME TO TIME, KILLING MY BATTERY POWER MULTIPLE TIMES-I HAVE REPLACED MY BATTERY TWICE IN THE LAST YEAR. I HAD THE JEEP DEALERSHIP IN WHITE BEAR MN CHARGE ME $185 FOR A DIAGNOSIS AND THE TELL ME I HAVE TO FULLY REPLACE THE BRAKES CONTROL BOX WITH A COST OF MORE THAN $800 AND MENTIONED THE WARRANTY DOES NOT COVER THIS DUE TO THE TIME FRAME, BUT MY CONCERN HAS BEEN EXPRESSED SINCE I'VE OWN THE CAR IN 2015 AND ONLY HAVE 65,000 CURRENTLY ON THE CAR THAT I CAN NO LONGER DRIVE AND YET AFFORD TO FIX SINCE I AM A COLLEGE STUDENT. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280984November 19, 2019
UNKNOWN OR OTHER
THE 'SERVICE SHIFTER' LIGHT HAS COME ON MULTIPLE TIMES IN ONE DAY. I HAVE TURNED THE CAR OFF AND BACK ON, BUT IT STILL SHOWS UP AS SOON AS I PUT MY CAR IN DRIVE. THIS HAS HAPPENED BEFORE, BUT I'VE ALWAYS JUST BEEN ABLE TO TURN MY CAR OFF AND IT WOULD BE FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281032November 19, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280820November 18, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT KEEPS COMING ON. YOU CAN TURN THE VEHICLE OFF AND ON AND IT WILL GO OFF. NEXT TIME IT IS STARTED IT COMES BACK ON AGAIN. I AM UNSURE IF THIS IS DANGEROUS OR NOT BUT NEEDS ADDRESSED ACCORDING TO FORUMS I HAVE READ ABOUT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280874November 18, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE SERVICE SHIFTER WARNING INDICATOR SUDDENLY ILLUMINATED MOMENTARILY. THE CONTACT CONTINUED DRIVING AND THE VEHICLE SUDDENLY STALLED. THE STEERING WHEEL ALSO SEIZED WHEN ATTEMPTING TO TURN THE VEHICLE. THE FAILURES LASTED BRIEFLY AND THE CONTACT CONTINUED DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280626November 17, 2019
POWER TRAIN
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280660November 17, 2019
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2015 JEEP CHEROKEE, OVER THE LAST FEW YEARS I HAVE HAD MULTIPLE INCIDENTS WITH IT STOPPING WHILE DRIVING DOWN THE ROAD. I'VE HAD IT TOWED TO THE DEALERSHIP AND WAS TOLD THAT IT WAS A FLASHING UPDATE. ANOTHER TIME I WAS TOLD THAT IT NEEDED AN OIL CHANGE AND WILL OFTEN TURN THE ENGINE OFF BECAUSE OF THIS. YET I NEVER GO PAST MY MILEAGE FOR MY SERVICES. I ALWAYS HAVE THAT TAKEN CARE OF WHEN DUE. NOW MY ENGINE LIGHT CAME IN WHILE ON THE HIGHWAY. NO MESSAGE OF WHY IT'S ON, BUT I DID NOTICE IT WAS HAVING DIFFICULTY SHIFTING. NOW SOME OTHER LIGHT IS FLASHING AND THE TRACTION CONTROL IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280016November 14, 2019
PARKING BRAKE
TL* THE CONTACT'S FRIEND OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER WOULD NOT ENGAGE IN DRIVE. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHEN IT RAINED. THE VEHICLE WAS TOWED TO CARMAX (16110 NORTH FWY, HOUSTON, TX 77090, (281) 209-1333) WHERE THE CONTACT WAS INFORMED THAT THE PARKING BRAKE MODULE NEEDED TO BE REPLACED DUE TO WATER GETTING INTO THE COMPARTMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V826000 (ELECTRICAL SYSTEM, STRUCTURE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280190November 14, 2019
POWER TRAIN
THE DASH WARNING LIGHT IT TELLS ME TO SERVICE THE SHIFTER BUT EVERY MECHANIC I TALK TO SAYS IT NOT SERVICEABLE IT EFFECTS THE MANUAL SHIFTING WHEN THE LIGHT IS ON IT WONT SHIFT MANUALLY I DON'T KNOW WHAT TO DO IT WILL COME ON AND I TURN THE ENGINE OFF WHEN I TURN IT BACK ON ITS OFF IT DOESN'T ALWAYS COME ON BUT IT IS COMING ON MORE OFTEN IT COMES ON WHEN VEHICLE IS IN MOTION SOMETIMES IT COMES ON WHEN I START IT IF IT WAS ON WHEN I SHUT IT OFF IT DOESN'T MATTER IF I'M CITY OR HIGHWAY DRIVING IT JUST COMES ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279847November 13, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CONTINUES TO COME ON IT HAPOENS WHILE THE VEHICLE IS STATIONARY AND MOTION AT DIFFERENT TIMES AT FIRST IT WOULD COME ON THEN WHEN I TURN THE VEHICLE OFF AND RESTART IT WOULD NOT BE ON HOWEVER FOR THE PASS WEEK IT COMES ON MORE FREQUENTLY IT OCCURS WHETHER IM DRIVING ON CITY STREETS OR HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279153November 9, 2019
POWER TRAIN
HAVE HAD 2015 JEEP SINCE 19000 MILES NOTHING BUT ISSUES AFTER PURCHASE. SHIFTER LIGHT COMES ON HAD IT LOOKED AT THEY FIXED THE SHIFTER. A MONTH LATER SAME LIGHT THIS TIME THEY REPLACED THE WIRING AND A BEZEL. WELL GUESS WHAT'S BROKEN AGAIN AND I'M NO LONGER UNDER WARRANTY. THIS PART KEEPS FAILING WHY DO I NEED TO KEEP PAYING FOR A BAD DESIGN. WHY CAN'T THEY FIGURE IT OUT. ALSO MY CAR HAS HAD A HARD SHIFT AT 40 MPH CANT WAIT FOR THAT BILL. CAR IS ALWAYS IN MOTION WITH FAILING SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278909November 8, 2019
UNKNOWN OR OTHER
AT 28,000 MILES MY JEEP CHEROKEE HAD THE SERVICE SHIFTER LIGHT COME ON PERIODICALLY AND IT WOULD JUST DISAPPEAR WHEN THE CAR WAS RESTARTED. NO ONE WAS ABLE TO RESEARCH THE ERROR BECAUSE IT WOULD NOT REMAIN ON AND THERE WAS NO DOCUMENTATION IN THE MANUAL ON HOW TO RESOLVE. AT 40,000 MILES THE ERROR BECAME MORE FREQUENT AND AT 42000 MILES IT BECAME CONSTANT. I TOOK IT TO THE DEALER TODAY AND THEY SAID IT WAS A SHIFTER COMPONENT AND THEY WERE ORDERING A BEZEL TO INSTALL AT A VERY EXPENSIVE COST. EVERY JEEP FORUM SHOWS THAT MANY PEOPLE ARE HAVING THE SAME EXACT ISSUE AND I THINK IT SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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