Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11080025March 18, 2018
ENGINE
PICKED UP THE VEHICLE FROM SOUTHERN JEEP GREENBRIER VA. MARCH 17, 2018, AFTER TRANSMISSION WAS REPLACED, 854 MILES ON VEHICLE. DROVE THE VEHICLE 22 MILES HOME WITHOUT INCIDENT. LEFT HOME 0800 MARCH 18, 2018 AND DROVE LESS THAN 2 MILES AND AT 55 MPH THE ENGINE QUIT WITHOUT WARNING (NO WARNING LIGHTS UNTIL THE ENGINE CUT OFF) ON THE KINGS HIGHWAY STATE RT. 125. THIS ROAD HAS LIMITED SHOULDERS AS IT TRAVELS THROUGH A SWAMP SO THE VEHICLE WAS IN THE ROAD PRESENTING A SAFETY HAZARD. CALLED GOOD SAMS ROADSIDE ASSISTANCE AND HAD THE VEHICLE TOWED TO SOUTHERN JEEP GREENBRIER. TWO MAJOR COMPONENT FAILURES TRANSMISSION AND ENGINE WITHIN A WEEK WITH HALF THAT TIME UNDERGOING REPAIRS. FAULT CODES DISPLAYED IN THE DASHBOARD WITH THE ENGINE NOT RUNNING: ENGINE TEMPERATURE WARNING, ENGINE CHECK/MALFUNCTION, ENGINE THROTTLE CONTROL, ELECTRONIC PARK BRAKE, AND ELECTRONIC STABILITY CONTROL. I TRIED MULTIPLE TIME TO RESTART THE ENGINE WITH NO SUCCESS. I AM CONCERNED ABOUT THE SAFETY AND RELIABILITY OF THIS VEHICLE. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079857March 16, 2018
POWER TRAIN
ENTERING I 264 VA, PRESSED ACCELERATOR RESULTING IN A LURCHING MOTION, THE VEHICLE WOULD NOT ACCELERATE CAUSING OTHER VEHICLES TO SWERVE TO AVOID REAR ENDING OUR 2018 JEEP CHEROKEE LATITUDE. IT REPEATED THIS ACTION MANY TIMES AS WE LIMPED HOME UNDER 40 MPH. WE WERE AFRAID TO DRIVE THE VEHICLE AND CALLED THE DEALER (SOUTHERN CHRYSLER JEEP AT GREENBRIER). THE DEALER AUTHORIZED TOWING THE VEHICLE IN FOR REPAIRS. THE SERVICE REPRESENTATIVE CALLED US AND SAID THE TRANSMISSION MECHANIC AUTHORIZED ORDERING A NEW TRANSMISSION DUE TO THE FACT THAT THE TRANSMISSION WOULD NOT COME OUT OF GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079585March 15, 2018
POWER TRAIN
TRANSMISSION RANDOMLY DOES NOT WANT TO GO IN THE RIGHT GEAR. THE VEHICLE THEN FEELS LIKE IT IS ALMOST STOPPING AND JERKING HARD WHILE THE VEHICLE THEN FINDS THE CORRECT GEAR AND STARTS WORKING PROPERLY AGAIN A WEIRD NOISE ALSO SEEMS TO RANDOMLY COME FOR THE ENGINE OR TRANSMISSION. I HAVE NOT BEEN ABLE TO FIND A TRIGGER OR WHAT MAKES THE TRANSMISSION DO THIS, IT SEEMS COMPLETELY RANDOM. I HAVE TAKEN IT TO TWO DIFFERENT DEALERSHIPS AND BOTH SAID THEY COULD NOT DUPLICATE THE PROBLEM. THE SECOND TIME I TOOK IT IN THEY TOOK IT ON A TEST DRIVE SAID THEY HEARD THE NOISE AND KEPT MY VEHICLE OVERNIGHT, THE NEXT DAY HE CALLED AND SAID NOTHING IS WRONG DON'T WORRY ABOUT IT. AS WE WERE LEAVING THE DEALERSHIP ANOTHER SERVICE ADVISOR CAME UP AND STATED THAT THEY HAVE SEVERAL COMPLAINTS ABOUT THIS AND THEY DO NOT KNOW HOW TO FIX THE ISSUE SO THEY ARE ALL ADVISED TO STATE THEY CAN NOT DUPLICATE THE PROBLEM SO THAT PEOPLE DO NOT START RETURNING THEIR CARS. HE ALSO STATED TO FILE A COMPLIANT SO THAT CHRYSLER WILL DO SOMETHING ABOUT THE ISSUES WITH THE TRANSMISSIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073289February 16, 2018
SUSPENSION, WHEELS
I WAS STOPPED AT A RED LIGHT, THE. LIGHT TURNED GREEN AND ALL SUDDEN MY CAR MY PASSENGER SIDE RIM JUST SHATTERED AND POP 4 HOLES IN MY TIRE. THE TIRE WAS NOT MISSING ANY RUBBER. TOOK IT TO THE DEALERSHIP AND THEY SAID IT IS NOT UNDER WARRANTY WHEN I JUST THE CAR IN NOV. I HAVE CONTACTED JEEP AND THE DEALERSHIP AND I GET THE SAME THING. YES MY TIRES AND RIMS ARE COVERED UNDER MY WARRANTY PLAN BUT NOT LOWER CONTROL ARM AND BALL ISN'T UNDER WARRANTY UNLESS IT WAS A DEFECT. HOW CAN A RIM COMPLETELY EXPLODED FROM THE INSIDE? SEE PHOTOS ATTACHED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072894February 14, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
GOING 65 IN THE HIGHWAY IN THE MIDDLE LANE, THE PARK ASSIST SUDDENLY KICKED IN WITHOUT WARNING AND SHIFTED THE VEHICLE INTO NEUTRAL. AFTER DRIFTING TO THE SHOULDER, THE CAR WOULD NOT ENGAGE INTO DRIVE AGAIN. THE CAR IS LESS THAN A MONTH OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063399January 17, 2018
UNKNOWN OR OTHER
THIS COMPLAINT IS NOT SPECIFIC TO MY CURRENT VEHICLE. THE HEAD RESTS IN ALL NEWER VEHICLES ARE MAKING THOSE OF US WHO ARE NOT OVERWEIGHT AND HAVE GOOD POSTURE SIT IN AN AWKWARD POSITION WITH OUR HEADS PUSHED FORWARD. THIS IS VERY UNCOMFORTABLE AND WE CAN'T TURN THE HEAD RESTS AROUND BECAUSE THEN THE SAFETY MEASURES DON'T WORK. PLEASE STOP MAKING THE HEAD RESTS LEAN FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054699December 14, 2017
ENGINE
PLEASE SEE ATTACHED DOCUMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046490November 16, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE TRANSMISSION OVERHEATED AND THE CHECK ENGINE, ANTI-LOCK BRAKES, AND EMERGENCY WARNING INDICATORS ILLUMINATED. ADDITIONALLY, THERE WAS AN ABNORMAL BURNING ODOR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (HAWK CHRYSLER DODGE JEEP, 7911 ROOSEVELT RD, FOREST PARK, IL 60130) WHERE IT WAS DIAGNOSED THAT THE PMC MODULE NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO HAWK CHRYSLER DODGE JEEP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 535. *BF UPDATED 8/21/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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