Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11365655October 21, 2020
POWER TRAIN
BACKING UP MY JEEP AND THE SERVICE SHIFTER MESSAGE APPEARED IN THE DASH AND RED LIGHTS CAME ON THE BY THE SHIFTER. I PUT IT BACK IN PARK AND RESTARTED MY JEEP. LIGHTS AND ERROR MESSAGE WENT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365244October 19, 2020
UNKNOWN OR OTHER
WHILE DRIVING SERVICE SHIFTER COMES UP ON DASHBOARD AND ALL GEAR LIGHTS ARE LIT UP. THIS HAS BEEN HAPPENING SINCE ABOUT 6MONTHS INTO OWNING CAR. THE JEEP DEALERSHIP SAYS IT'S NOT A PROBLEM BUT NOW MY CAR WONT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365113October 19, 2020
UNKNOWN OR OTHER
THE SERVICE SHIFTER LIGHT CAME ON WITH ALL THE LIGHTS ON THE PANEL STAYING LIGHT. THIS HAPPENED THREE TIMES IN THE SPACE OF TWO DAYS, BUT SHUT OFF WHEN THE CAR TURNED OFF. YESTERDAY ALL THE LIGHTS STAYED ON AND THE SCREEN WOULD ONLY SHOW SERVICE SHIFTER. JUST WENT OVER 17K MILES ON MY 2017 CHEROKEE. TOOK IT TO THE DEALERSHIP, AND THE MECHANIC WAS A BIT NONCHALANT. " DON'T WORRY. WE SEE A LOT OF THIS. IT COULD BE A WIRE OR A FUSE OR A PIN OR I MIGHT HAVE TO REPLACE THE PLASTIC AND THE GEAR SHIFTER." LEFT IT AT THE DEALERSHIP TO FIX, PROBABLY TAKE A WEEK OR TWO TO FIX ACCORDING TO THE MECHANIC. I WAS LOOKING AT THE COMPLAINTS ON THIS PAGE AND IT SEEMS LIKE THERE ARE NUMEROUS FOR THIS SAME ISSUE. WONDERING WHY IT HAS NOT BEEN RECALLED YET. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364154October 13, 2020
POWER TRAIN
2017 JEEP CHEROKEE. THE SERVICE SHIFTER COMES CODE COMES ON DRIVER DASH PANEL DISPLAY. BROUGHT TO DEALER WITHIN 1ST TWO WEEKS OF PURCHASE OF OF A CERTIFIED PRE-OWNED VEHICLE WITH UNDER 20,000 MILES. DEALERSHIP INITIALLY WASN'T ABLE TO REPLICATE THE ISSUE AND THEREFORE THE ISSUE WAS NOT ADDRESSED. WITHIN A FEW DAYS, ISSUE HAPPENED AGAIN. BROUGHT BACK TO DEALERSHIP AND THEY FOUND THE ERROR CODE. HOWEVER, AFTER A FEW MORE WEEKS, THE ISSUE OCCURED AGAIN AND THEN THEY WERE ABLE TO FINALLY SAY IT WAS UNDER WARRANTY AND WOULD BE FIXED AND THAT IT WAS A SHIFTER ISSUE. NOW, MONTHS LATER, WHILE DRIVING, THE CAR JUST STOPPED WITH A SHIFTER ERROR ON THE DASH. I WAS ABLE TO PULL OVER AND STOP THE VEHICLE AND RE-START THE VEHICLE AFTER A FEW ATTEMPTS AND THE CODE IS NO LONGER THERE. WE IMMEDIATELY CALLED THE DEALER AND GARAGED THE CAR FOR ALMOST ONE WEEK UNTIL THE APPOINTMENT. " THE CAR WAS TAKEN TO THE DEALERSHIP AND I AM NOW TOLD IT IS STILL A SHIFTER ISSUE AND THAT IT IS NOT UNDER WARRANTY. I AM NOT SURE HOW THIS IS NOT COVERED UNDER A POWERTRAIN WARRANTY. THE CAR LOST POWER WHILE WERE DRIVING. LUCKILY, WE WERE ONLY IN OUR NEIGHBORHOOD. I AM CONCERNED THAT THE SHIFTER IS FAULTY AND EVEN IF PAYING OUT OF POCKET WILL NOT RECTIFY THE ISSUE. THERE ARE LOTS OF SIMILAR REPORTS FILE HERE ON THE NHTSA SITE FOR THE 2017 JEEP CHEROKEE. I WOULD LIKE THIS DOCUMENTED HERE IN THE EVENT THERE IS A SAFETY RECALL OR FUTURE INCIDENT WITH THIS VEHICLE. THE DEALERSHIP WAS CENTRAL IN NORWOOD, MA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364046October 13, 2020
ENGINE, UNKNOWN OR OTHER
JAN. 2020 THE ENGINE LIGHT STAYS ON ALL THE TIME. NOW 4 TIMES SEPT. 2020 SERVICE SHIFTER LIGHT HAS COME ON. JULY 2020 AIR CONDITION HAD TO BR REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364042October 12, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT APPEARS AND ALL LIGHTS GO RED ON GEAR SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363781October 11, 2020
ELECTRICAL SYSTEM
SERVICE SHIFTER LIGHT COMES ON AND ALL THE SHIFTER LIGHTS LIGHT UP AND TURN RED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363611October 9, 2020
POWER TRAIN
SERVICE SHIFTER WARNING CAME ON IN INSTRUMENT PANEL AND ALL RED LIGHTS ON GEAR PANEL WERE LIT UP AS I WAS SHIFTED FROM REVERSE TO DRIVE BACKING FROM MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363626October 9, 2020
ELECTRICAL SYSTEM
RANDOM AND INCONSISTENT SERVICE SHIFTER MESSAGE. SOMETIMES DISAPPEARS FOR MONTHS(THOUSANDS OF MILES). HAS HAPPENED 3 TIMES IN TOTAL. VEHICLE HAS LESS THAN 30,000 MILES. PURCHASED BRAND NEW. ALWAYS WHILE DRIVING. NEVER WHILE IN PARK. SHIFTER INDICATOR LIGHTS UP READ AND ERROR DISPLAYED ON DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363409October 8, 2020
POWER TRAIN
ON 10/7/2020 THE SERVICE SHIFTER LIGHT CAME ON AND ALL LIGHTS ON THE SHIFTER TURN RED AS I WAS GETTING ONTO INTERSTATE 88 IN ILLINOIS. ON 10 /8/2020 IT CAME ON AGAIN WHILE DRIVING DOWN A CITY STREET. HAVE READ ABOUT THIS HAPPENING TO OTHERS AND CAUSING WRECKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363099October 6, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE WON'T START NO CLICK OR CRANK ALL LIGHTS ARE ON AND DASH READS ENGINE TOO HOT , VEHICLE HASN'T BEEN RUNNING FOR ABOUT 3 HOURS TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362970October 6, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE SERVICE SHIFTER MESSAGE REMAINED ILLUMINATED. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE MESSAGE DISAPPEARED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PARKWAY CHRYSLER DODGE JEEP RAM LOCATED AT 311 COMMERCIAL PKWY, DOVER, OH 44622, AND THE TRANSMISSION SHIFTER CABLE WAS REPLACED. THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363004October 6, 2020
UNKNOWN OR OTHER
WHEN STARTING MY CAR THE 'SERVICE SHIFTER' WARNING IS DISPLAYED AND ALL RED LIGHTS COME ON FOR PNRD. THIS WILL SOMETIMES GO AWAY AFTER THE CAR IS TURNED OFF AND TURNED BACK ON AGAIN. IT MAY ALSO APPEAR WHILE ALREADY DRIVING ON CITY STREET OR FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362909October 5, 2020
ELECTRICAL SYSTEM
RANDOMLY, FROM TIME TO TIME WHILE DRIVING, MY SHIFTER LIGHTS ALL TURN RED AND MY MESSAGE CENTER READS SERVICE SHIFTER. I PARK MY JEEP, TURN IT OFF AND BACK ON, AND THE MESSAGE GOES AWAY. IT BEGAN DOING THIS WITH ONLY 29,000 MILES ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362549October 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
SERVICE SHIFTER AT 40000 MILES AND NOW AT 54000 MILES JEEP IS SPUTTERING WHEN ACCELERATING AND JEEP WILL NOT START. BATTER AND ALTERNATOR ARE GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362210October 1, 2020
ELECTRICAL SYSTEM
"SERVICE SHIFTER" WARNING LIGHT STARTED COMING ON ON THE DRIVER DISPLAY THIS SUMMER, ACCOMPANIED WITH A WARNING CHIME. AT FIRST INTERMITTENTLY, NOW IT IS ON PRETTY MUCH FULL TIME AFTER MOVING INTO GEAR. I AM UNABLE TO USE 4WD, SEE ELECTRONIC SPEEDOMETER, GAS CONSUMPTION GAUGES OR OTHER INFORMATION ON VEHICLE DUE TO THE ERROR MESSAGE. TOOK TO WYLER EASTGATE JEEP ON 7/16, THEY INFORMED ME THE BEZEL ON THE SHIFTER NEEDED REPLACEMENT, AND THE PART WOULD BE IN THE FOLLOWING WEEK. I HAD THEM KEEP THE CAR FOR THE FOLLOWING WEEK. THE FOLLOWING WEEK THEY NOTIFIED ME IT WAS POSSIBLE THE PART WOULDN'T BE AVAILABLE UNTIL THE END OF THE JULY, BUT THAT THE VEHICLE WAS STILL UNDER WARRANTY SO IT WOULDN'T COST ME ANYTHING. I HAVE SINCE FOLLOWED UP IN AUGUST AND AGAIN LAST WEEK AS THE DEALER NEVER CALLED BACK ON THE STATUS. THE LATEST CALL WAS ON 9/29 (ALMOST 3 MONTHS SINCE FIRST APPOINTMENT), AND THE PARTS DEPARTMENT CONTACT TOLD ME THAT OF THE TWO PARTS NEEDED FOR THE REPAIR, ONE WAS PLACED ON "INCREASED BACKORDER STATUS" FROM JEEP, MEANING THAT THE DEALERSHIPS WERE "BLOCKED" FROM ORDERING IT OR IT EVEN BEING SENT OUT TO THE DEALERSHIP. THEY ARE NOW UNAWARE OF WHEN THE PART MIGHT BECOME AVAILABLE AGAIN. FROM THIS EXPERIENCE AND THE COMMENTS, IT SOUNDS AS THOUGH THE PART IS FAULTY, HENCE IT WON'T BE USED ON A REPAIR. SOUNDS LIKE THERE SHOULD BE A RECALL ISSUED IF THE PART IS FAULTY AND THE NUMBER OF COMPLAINTS IS SO WIDESPREAD, AND JEEP HASN'T ADDRESSED IT TO CONSUMERS OR DEALERS. MY 2017 CHEROKEE HAS 28,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361676September 29, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT COMES ON AND ALL GEARS LIGHT UP. CAR MAKES LOUD CLUNK NOISE WHEN SHIFTING GEARS AND HAS A HARD TIME SWITCHING GEARS. WAS TOLD BY DEALERSHIP THAT ELECTRONIC SHIFTER BEZEL AND PIGTAIL NEED TO BE REPLACED. KNOWN PROBLEM OF THE JEEP CHEROKEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361449September 28, 2020
ELECTRICAL SYSTEM
WHILE DRIVING MY JEEP THE SCREEN LIGHTS UP AND FLASHES SERVICE SHIFTER, IT THEN LIGHTS UP THE WHOLE PANEL PRND IN RED AND MAKES IT HARD TO STEER ONE I STOP AND TURN THE VEHICLE OFF IT GOES AWAY BUT WILL POP UP RANDOMLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361572September 28, 2020
ELECTRICAL SYSTEM, POWER TRAIN
OUR BRAND NEW VEHICLE HAS BEEN IN FOR MAINTENANCE SEVERAL TIMES, DUE TO SERVICE SHIFTER AND SERVICE 4X4. THIS IS ALL DUE TO A FAULTY SHIFTER BEZEL AND FAULTY WIRING TO THE SHIFTER BEZEL. THIS IS A COMMON ISSUE AND WELL KNOWN IF YOU DO GOOGLE SEARCHES ON THIS VEHICLE. CAN THIS BE LOOKED INTO? ITS NOT FAIR FOR THE CUSTOMER AND DEFINITELY AN ISSUE IF THE DEALER KNOWS EXACTLY WHAT THE ISSUE IS BEFORE RECEIVING THE CAR. MAKE THIS A RECALL ALREADY. WHY IS THIS AN ISSUE? BECAUSE IT PREVENTS THE VEHICLE FROM BEING THROWN INTO 4X4 AND ALSO CAUSES SOME VEHICLES TO LOOSE CONTROL FROM WHAT I AM READING. IN MY CASE, MY VEHICLE CAN NOT GO INTO 4X4.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361216September 26, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
'SERVICE SHIFTER' NOTIFICATION AFTER STARTING CAR, STAYED ON DURING ENTIRE DRIVE UNTIL CAR WAS POWERED OFF AND BACK ON AGAIN WHEN THE NOTIFICATION DISAPPEARED. WHILE NOTIFICATION WAS ON DASHBOARD, ALL RED LIGHTS (INDICATING PARK, NEUTRAL, REVERSE, DRIVE) WERE LIT UP RED ON SHIFTER. NOTIFICATION APPEARED INITIALLY WHILE VEHICLE WAS IN PARK AND DID NOT DISAPPEAR THROUGHOUT THE ENTIRE DRIVE (0-70MPH) UNTIL VEHICLE WAS POWERED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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