Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11372862November 3, 2020
AIR BAGS
IN FRONT END ACCIDENT HITTING A TREE AND AIRBAGS DIDN'T GO OFF.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11372561November 1, 2020
POWER TRAIN
ALMOST HAD A REAR END COLLISION, TRANSMISSION STOPPED FUNCTIONING AND LOSS ALL POWER AT HIGHWAY SPEED, VEHICLE BEHIND ME SKIDDED BEFORE COMING INCHES TO HITTING ME. SERVICE TRANSMISSION LIGHT CAME ON AND WHILE GIVING GAS, VEHICLE WOULD NOT GO. VEHICLE HAS 34000 MILES AND CAN'T GO ON FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366921October 28, 2020
ELECTRICAL SYSTEM
THE BEZEL AROUND THE SHIFTER (THE PART WITH THE LIGHTS SPECIFICALLY) STARTED SHORTING AND GIVING AN ERROR TO SERVICE THE SHIFTER. SOMETIMES IT WILL GO AWAY IF THE CAR IS TURNED OFF AND BACK ON AGAIN. THERE ARE ALSO TIMES WHERE, WHEN SHIFTING, THE CAR REFUSES TO SHIFT INTO ANY GEAR AND STAYS IN PARK. MY FEAR IS THAT ONE DAY IT WILL BE SHIFTED INTO REVERSE, I WILL REVERSE AND THEN NO LONGER BE ABLE TO SHIFT INTO ANY OTHER GEAR, THUS STRANDING ME IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366513October 26, 2020
ELECTRICAL SYSTEM, ENGINE
SERVICE TRANSMISSION ERROR ALERTING AFTER CAR REACHES 50MPH. CAR LOSES ABILITY TO CHANGE GEARS AND DROPS DRASTICALLY IN SPEED. EXTREMELY DANGEROUS IN TRAFFIC. AFTER RESET WHICH ONLY LASTS A SHORT TIME AND ERROR CONTINUES. WHEN CAR IS PUT IN PARK TEMPORARILY RESETS BUT THEN ERRORS AGAIN OVER AND OVER WHEN SPEEDS INCREASE. RED SERVICE ENGINE LIGHT STAYS ON REGARDLESS OF ANY RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364897October 18, 2020
POWER TRAIN
AFTER ABOUT A YEAR OF OWNING THE CAR THE ERROR MESSAGE "SERVICE SHIFTER" CAME ON. THE MESSAGE COMES AND GOES WITHOUT WARNING USUALLY AFTER DRIVING THE CAR OVER AN EXTENDED TIME PERIOD. WHEN THIS HAPPENS IT LOCKS YOU OUT OF THE DIGITAL SPEEDOMETER AND YOU HAVE TO RESET IT BY HOLDING A FEW BUTTONS AND IT WILL COME BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364857October 17, 2020
POWER TRAIN
CAR IS AT 52,000 MILES AND THE TRANSMISSION STOPPED WORKING. DRIVING DOWN THE HIGHWAY THE SERVICE TRANSMISSION LIGHT WENT ON, AS SOON AS I PULLED OFF THE HIGHWAY MY CAR WOULD NO LONGER ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363919October 12, 2020
UNKNOWN OR OTHER
MY 2016 JEEP SERVICE TRANSMISSION LIGHT APPEARED THEN THE NEXT THING I HAD NO ACCELERATION ON THE EXPRESSWAY. SEEMS LIKE THERE WAS NO POWER ON THE GAS PETAL AND THE CAR WAS JUST NOT GOING. I WAS IN THE MIDDLE OF RUSH HOUR AND COULD NOT GET OFF THE EXPRESSWAY. AFTER A COUPLE OF MINUTES OF ME PRESSING DOWN ON THE GAS PETAL IT FINALLY WORKED. I IMMEDIATELY GOT OFF THE EXPRESSWAY. ON THE WAY HOME EVERY TIME I WOULD STOP THE SAME THING WOULD OCCUR, BUT THIS TIME I WOULD TURN OFF AND ON THE VEHICLE AND IT SEEMED TO RESET AND WORK AGAIN. I HAVE TAKEN THE VEHICLE TO THE SHOP WERE THEY SAID IT WAS TCM WHICH THEY UPDATED/RESET, BUT THEY ALSO TOLD ME THIS WOULD HAVE TO BE DONE EVERY COUPLE OF YEARS BECAUSE CHYSLER DOES UPDATES AND UNFORTUNATELY WE HAVE TO PAY THE DEALERSHIP TO HAVE THIS UPDATED FOR US OR WE WILL HAVE ISSUES. WELL I HAD EVERYTHING UPDATED THEN AFTER A COUPLE OF HOURS WITH MY VEHICLE ONCE AGAIN THE "SERVICE TRANSMISSION" LIGHT REAPPEARED. NOW THEY ARE SAYING IT IS THE TCM THAT NEEDS TO REPLACED. THE VEHICLE HAS ONLY 58,470 MILES, THIS IS RIDICULOUS THAT WE HAVE TO PAY FOR THESE UPDATES AND THAT THE VIN NUMBER IS NOT ON THE LIST TO HAVE THESE ISSUES FIXED BY CHYSLER. I HAVE READ UP ON THIS AND I AM NOT THE ONLY ONE THIS HAS HAPPENED TO. IF I WOULD HAVE KNOWN HOW MUCH TROUBLE I WOULD HAVE WITH A JEEP/CHYSLER PRODUCT, I WOULD NEVER HAVE BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363823October 11, 2020
POWER TRAIN
4WD SYSTEM FRAILER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363329October 8, 2020
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
CAR HAS HAD REPETITIVE ISSUES LOSING POWER DIRECTLY AFTER A SHARP RIGHT HAND TURN. COMPLETELY LOSES POWER FOR A FEW SECONDS BUT LONG ENOUGH TO POTENTIALLY BE REAR ENDED. I HAVE HAD IT IN THE SHOP 3 TIMES AND THEY CANNOT CORRECT THE ISSUE. I HAVE BEEN DEALING WITH THIS ISSUE FOR THE LAST 30,000 MILES AND SEEMS NO HELP IS COMPING FROM THE DEALERSHIP OR MANUFACTURER. I WAS ORIGINALLY TOLD THAT IT WAS A LOW OIL ISSUE ALTHOUGH THE OIL WAS NOT LOW. THIS IS THE V6 VERSION AND DOES NOT CONSUME OIL LIKE THE 4 CYLINDER. VEHICLE HAS BEEN REFLASHED TWICE AND DEALERSHIP IS UNWILLING TO FIND SOURCE AND FIX. I HAVE ONE PARTICULAR TURN ON TO A INTERSTATE HIGHWAY I MAKE EVERY DAY AND THE VEHICLE CONSISTENTLY STALLS ON THAT TURN. IT IS A POTENTIAL FOR A SERIOUS ACCIDENT AND SHOULD BE ADDRESSED BY THE MANUFACTURER. THERE IS HUNDREDS OF COMPLAINTS ONLINE WITH THE SAME ISSUE AND YET NO RECALL OR EVEN A SERVICE BULLETIN. PLEASE PLEASE PLEASE INTERVENE BEFORE SOMEONE IS INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363398October 8, 2020
AIR BAGS, SEAT BELTS
AIR BAG SERVICE LIGHT IS ON. ALSO, THE SEATBELT LIGHT IS ON STATING DRIVER DOES NOT HAVE SEATBELT EVEN WHEN PLUGGED IN. VEHICLE WAS ON THE HIGHWAY WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363499October 8, 2020
POWER TRAIN
SERVICE SHIFTER LIGHT COMES ON AND VEHICLE WILL EVENTUALLY NOT SHIFT INTO THE NEXT GEAR. HAVE SERVICED BEFORE AND IT COMES ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362521October 3, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362036September 30, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER. ALL LIGHTS COME ON. HAVE TO PULL OVER AND TURN CAR OFF SO CAR DOESN'T LOCK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361436September 27, 2020
ELECTRICAL SYSTEM, POWER TRAIN
WHEN THE VEHICLE IS MOVED FROM PARK TO ANY OTHER GEAR, ALL GEAR INDICATOR LIGHTS, LIGHT UP AS WELL AS A MESSAGE DISPLAYING "SERVICE TRANSMISSION SHIFTER". THIS SEEMS TO BE A VERY COMMON ISSUE THAT NOBODY CAN SEEM TO GET A STRAIGHT ANSWER AS TO HOW TO CORRECT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360702September 23, 2020
ELECTRICAL SYSTEM
SERVICE SHIFTER ISSUE, REPLACED THE SHIFTER 3 TIMES AND PROBLEM KEEPS COMING BACK MONTHS LATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360736September 23, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING ON A DIRT ROAD SHE ACTIVATED THE FOUR-WHEEL DRIVE FUNCTION. WHILE DRIVING DOWNHILL, THE VEHICLE UNINTENTIONALLY SHIFTED OUT OF FOUR-WHEEL DRIVE WITH THE FAILURE LIGHT DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO MTN. VIEW CHRYSLER DODGE JEEP RAM (6276 ALABAMA HWY, RINGGOLD, GA 30736, (706) 935-2328) TO BE DIAGNOSED. THE CONTACT WAS NOTIFIED OF INTERNAL GEAR DAMAGE IN THE POWER TRANSFER UNIT. THE CONTACT WAS INFORMED THAT THE PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,203.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360032September 20, 2020
VEHICLE SPEED CONTROL
2016 JEEP CHEROKEE. WHEN STARTING TO ACCELERATE FROM A STOP, CAR STARTS TO MOVE THEN HESITATES AS IF SHIFTING TO A HIGHER GEAR, WAY TO EARLY. RPMS GO UP THEN TRANSMISSION SHIFTS BACK DOWN TO CORRECT GEAR, CAUSING JERKING REACTION AND THEN RUNS NORMALLY. THE ONLY GOOD THING IS THAT THIS PROBLEM COMES AND GOES. PROBLEMS STARTED AROUND 2018 WITH AROUND 15000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359760September 18, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CAME ON WITH ALL THE GEAR LIGHTS LIT UP TOO. VEHICLE WAS PARKED WHEN LIGHTS FIRST CAME ON. TOOK IT TO THE DEALERSHIP AND THE SERVICE DEPT. SAID THAT THE SHIFTER BOX AND WIRES NEED REPLACED. SERVICE DEPT. SAYS CHEROKEE ARE KNOWN FOR THIS. VEHICLE ONLY HAS 49700 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355487September 17, 2020
ENGINE, POWER TRAIN
I HAVE OWNED MY 2016 CHEROKKE SINCE JAN 2020 IN APRIL IT BEGAN TO RUN FUNNY THATS WHEN I DISCOVERED THE VEHICLE SUFFERING FROM EXCESSIVE OIL CONSUMPTION. I HAVE BEEN TO MULTIPLE DEALERSHIPS DOING OIL CONSUMPTION TEST JUST TO BE TOLD I WENT OVER THE MILEAGE A NEW TEST HAS TO BE STARTED. NOW HERE I AM WITH THE SAME ISSUE JUST THE RUN AROUND. I ALSO HAVE A TRANS THAT CLUNKS AND BANGS INTO GEAR. SOMETIMES IT WILL HANG BEFORE SHIFTING OR GEAR HUNT AND TRY TO SHIFT INTO TWO GEARS AT ONCE. I TOLD THE DEALER THIS TO BE TOLD THAT WAS NORMAL OR THAT MY BRAKES WERE THE PROBLEM. IT STILL HASNT BEEN RESOLVED IM STUCK PAYING ON THIS JUNK I OWE MORE THAN ITS WORTH SO I CANT GET RID OF IT. I JUST WANT JEEP TO TAKE ACCOUNTABLITY AND FIX IT OR REPLACE IT. ALL OF THESE ISSUES HAPPEND IN CITY DRIVING ON BUSY ROADS AND INTERSTATES AS WELL AS COUNTRY AREAS WITH TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355501September 17, 2020
ELECTRONIC STABILITY CONTROL (ESC)
THE INDICATOR LIGHT CAME ON THAT READ 'SERVICE SHIFTER'. THEN THE P R N D LIT UP AT THE SAME TIME IN RED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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