Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11308056February 9, 2020
POWER TRAIN
THE SERVICE SHIFTER NOTIFICATION HAS COME IN MULTIPLE TIMES. IT HAS BEEN IN THE SHOP TO BE FIXED TWICE. IT HAS SINCE COME ON AGAIN. IT SOMETIMES COMES ON WHEN THE CAR IS STARTED, OTHER TIMES IT COMES ON WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307517February 6, 2020
POWER TRAIN
WHILE MY PREGNANT WIFE WAS DRIVING TO A DOCTORS APPOINTMENT, THE 2015 JEEP CHEROKEE SUDDENLY LOST THE ABILITY TO ACCELERATE. THE VEHICLE WAS TRAVELING AT 45MPH WHEN THIS EVENT OCCURRED. THE JEEP FINALLY SLOWED TO A STOP IN THE MIDDLE OF THE ROAD. THE ENGINE CONTINUED TO RUN, BUT THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS TURNED OFF AND THEN TURNED ON AGAIN. WHEN PLACED IN 'DRIVE' THE VEHICLE MADE A LOUD THUD. WHEN THE VEHICLE WAS PLACED IN 'PARK' IT MADE A GRINDING NOISE. THE VEHICLE'S PARKING BRAKE SUDDENLY ENGAGED AND COULD NOT BE TURNED OFF; THIS MADE IT IMPOSSIBLE TO MOVE THE VEHICLE TO THE SIDE OF THE ROAD. WE WAITED 30MIN FOR A TOW TRUCK TO MOVE THE VEHICLE FROM THE MIDDLE OF THE ROAD TO A FIRESTONE FOR EVALUATION. FIRESTONE INDICATED THAT IT WAS A PROBLEM WITH THE TRANSMISSION. WE THEN HAD TO TOW THE VEHICLE TO WHITTEN BROTHERS JEEP DEALERSHIP FOR EVALUATION. WE WERE INFORMED THAT THE VEHICLE WILL LIKELY NOT BE COVERED BY THE POWERTRAIN WARRANTY DUE TO THE TIME REQUIREMENT. THE 2015 JEEP CHEROKEE ONLY HAS 83,000 MILES. I BOUGHT THIS VEHICLE NEW IN JAN 2016 AND EXPECTED THE VEHICLE TO LAST 15-20 YEARS. IF MY WIFE HAD BEEN DRIVING TO WORK INSTEAD OF A DOCTORS APPOINTMENT, SHE COULD HAVE BEEN STRANDED ON THE INTERSTATE WITH VEHICLES DRIVING 65+ MPH; THIS WOULD HAVE RESULTED IN A SERIOUS ACCIDENT WITH INJURIES TO MY WIFE AND UNBORN CHILD. THIS IS A HUGE SAFETY CONCERN THAT JEEP IS OBVIOUSLY NOT TAKING SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307242February 5, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CAME ON AT 86,000 MILES, WENT OFF AFTER TURNING MY VEHICLE OFF. TOOK TO THE DEALERSHIP AND THEY SEE NOTHING WRONG, NO CODES, NOTHING. IT JERKS A LOT WHEN AT SLOW SPEEDS PULLING OUT SOMEWHERE AND GOING DOWN A HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306805February 3, 2020
ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER NOTIFICATION KEEPS COMING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306315January 31, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 65 MPH, THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE RPM REVVED UP WHILE STOPPED AT A TRAFFIC LIGHT, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND A CHIME WAS HEARD. THE CONTACT PULLED THE VEHICLE OFF OF THE ROADWAY AND SHIFTED INTO PARK. THE CONTACT STATED THAT WITH THE BRAKE PEDAL DEPRESSED THE VEHICLE STILL LUNGED FORWARD. THE VEHICLE WAS TURNED OFF AND BACK ON AND THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE. (JEEP CHRYSLER DODGE RAM OF VACAVILLE LOCATED AT 681 ORANGE DR, VACAVILLE, CA 95687) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306360January 31, 2020
WHEELS
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR TIRE ROTATION, THE TECHNICIAN WAS UNABLE TO REMOVE THE LUG NUTS, THE VEHICLE WAS TAKEN TO THE RAMEY CHEVROLET CHRYSLER DEALER, LOCATED AT 27992 GOVERNOR G C PEERY HWY, TAZEWELL, VA 24651, WHERE IT WAS DIAGNOSED THAT THE LUG NUTS EXPANDED. THE TECHNICIAN APPLIED AMPLE FORCE TO REMOVE THE LOG NUTS. THE TECHNICIAN STATED THAT IT WAS UNUSUAL FOR ALL THE LUG NUTS TO FAIL AT THE SAME TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302833January 29, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WAS DRIVING DOWN ROAD AND CAR SHUTS DOWN AND SAYS MUST BE IN PARK TO SHIFT THEN TRACTION LIGHT ENGINE LIGHT BATTERY/ALTERNATOR LIGHT COMES ON HAVE TO PULL OVER TURN CAR OFF TAKE KEY OUT PUT BACK IN LET IN TRY TO TURN OVER A FEW TIMES THEN WILL START I WILL BE GOING ANYWHERE FROM 30-60 MPH AND IT DOES IT I TAKE IT TO DEALER CAN'T FIND THE PROBLEM DUE TO IT NOT HAPPENING IN THERE POSSESSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302195January 27, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, AND MERGING ONTO THE HIGHWAY THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST MOTIVE POWER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT AFTER SEVERAL SECONDS THE VEHICLE STARTED TO OPERATE AS INTENDED. THE CONTACT STATED THAT THE SERVICE TRANSMISSION WARNING MESSAGE WAS THEN DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TRANSMISSION AND TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300868January 21, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
WHILE DRIVING THE CAR WILL SHUT OFF COMPLETELY, LOCKING THE STEERING WHEEL AND RENDERING THE BRAKES AND THE GAS INEFFECTIVE... THE FIRST TIME I WAS DRIVING 65MPH ON THE FREEWAY AND IT SHUT OFF. LUCKILY THERE WAS NO ONE ON THE ROAD, I WAS ABLE TO COAST TO A STOP, SHIFT TO PARK, AND RESTART THE ENGINE... IT PROCEEDED TO HAPPEN MULTIPLE TIMES, NO MATTER HOW FAST I WAS DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300441January 20, 2020
POWER TRAIN
AFTER 10 DAYS VEHICLE STAYING IN MY HOUSE NOT USING I TRIED TO START ENGINE AND MY BATTERY WAS DOWN. BUY NEW BATTERY AND INSTAL AND WHEN I START THE ENGINE I GET ON MY DASH BUNCH OF WARNING LIGHTS ON AND MESSAGE. SERVICE PARKING BRAKE MY TRANSMISSION NOT WORKING PROPERLY AND WHEN YOU TRY TO SWITCH FROM PARKING TO DRIVE OR REVERSE GETTING CLUNK NOISE AND DRIVING ONLY IN ONE SPEED MAYBE 4 OR 5TH SPEED ON DASH BLINKING D OR R AND ODOMETER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300505January 20, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SERVICE SHIFTER MESSAGE KEEPS POP UP RANDOMLY. IT STARTED AT AROUND 70,000 MILES. ONCE THE CAR IS TURNED OFF AND BACK ON THE MESSAGE GOES AWAY. THERE SEEM TO BE A LOT OF COMPLAINTS ABOUT THIS ISSUE WITH JEEP CHEROKEE. IS THERE GOING TO BE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299677January 16, 2020
UNKNOWN OR OTHER
I HAVE A "SERVICE SHIFTER" ERROR ILLUMINATING ON MY SCREEN AND ALL THE LIGHTS ILLUMINATE ON THE SHIFT ITSELF. I TURN THE CAR BACK OFF AND THE LIGHTS GO AWAY, BUT THEY ALWAYS COME BACK ON. THERE ARE MULTIPLE PEOPLE ONLINE REPORTING THE SAME ISSUE. THERE ARE FORUMS EVERYWHERE ABOUT THIS. MANY PEOPLE TAKE IT TO THE DEALER AND GET IT FIXED AND IT DOESN'T FIT THE PROBLEM, JUST CREATES NEW ONES SO THEY ARE WASTING THEIR MONEY. MY ISSUE HAPPENS WHEN MY CAR IS IN PARK. NOT WHILE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298647January 12, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I WAS APPROACHING A 4 WAY STOP WITH MY CHILDREN IN THE VEHICLE, GOING APPROX. 10MPH. I PRESSED ON THE BRAKES BUT WAS UNABLE TO STOP, MAKING ME GO THROUGH THE INTERSECTION WITH VEHICLES TURNING INTO MY LANE. THE BRAKE PEDAL WAS ROCK SOLID AND LOCKED UP, AND WAS UNABLE TO BE PRESSED. DURING THAT TIME THE SERVICE ELCTRONIC BRAKING LIGHT POPULATED ON MY DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298818January 12, 2020
POWER TRAIN
CAR HAS 77000 MILES AND OFTEN HAS JERKY ACCELERATION. YESTERDAY, TRANSMISSION SERVICE LIGHT ILLUMINATED WHILE AND CAR WOULD. IT ACCELERATE BYMEYONE 40MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298621January 11, 2020
UNKNOWN OR OTHER
WHEN I AM DRIVING MY CAR, IT WILL AUTOMATICALLY GO INTO NEUTRAL. NORMALLY, I AM DRIVING 15-25 MPS, THE RADIO AND HEAT/AC IS OFF. I AM SCARED TO DRIVE MY CAR. WHEN IT GOES INTO NEUTRAL I PRESS THE BRAKE (WHICH IS HARD) AND I PUT THE CAR ON PARK AND AFTER THE THIRD OR FOURTH TRY, IT FINALLY TURNS ON. THE PROBLEM WILL NOT OCCUR AGAIN DURING THE DAY. IT ONLY HAPPENS IN THE MORNINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298492January 10, 2020
UNKNOWN OR OTHER
WHEN DRIVING ON THE HIGHWAY THE THE WARNING CHIME GO OFF AND THE DASH READS "SERVICE SHIFTER"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297910January 8, 2020
POWER TRAIN
THE SHIFTING IS DELAYED. I WILL BE STOPPED AND WHEN I GO TO START IT DELAYS AND HAS ALMOST CAUSED MANY ACCIDENTS WHEN PULLING INTO ONCOMING TRAFFIC BECAUSE OF THE DELAY. IT IS VERY SCARY AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297714January 7, 2020
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT AT START UP AND WHILE DRIVING, THERE WAS AN ABNORMAL RATTLING SOUND COMING FROM THE ENGINE. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND AND HESITATED WHILE DRIVING. THE VEHICLE ALSO EXPERIENCED INDEPENDENT ACCELERATION AND DECELERATION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO HEMET CHRYSLER DODGE JEEP RAM DEALER, 425 MOTOR WAY, HEMET, CA 92545, (951) 225-4217, TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF CYLINDER MISFIRE, LOW OIL LEVEL, LOW ENGINE COMPRESSION ON CYLINDER #2, OIL LEAK IN CRANKCASE, AND SCORING ON TWO CYLINDERS. THE ENGINE WAS REMOVED AND REPLACED WITH A NEW ENGINE, THE INTAKE MANIFOLD WAS SWAPPED AND THE ENGINE COMPARTMENT WIRES REINSTALLED. THE REPAIRS WERE PERFORMED UNDER WARRANTY. THE CONTACT STATED THAT FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE CONTACT WAS INFORMED THAT THE CYLINDER HEAD NEEDED TO BE TORQUED TO SPECS AND THAT SOME NOISE FROM THE ENGINE WAS NORMAL OPERATION SOUNDS. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE ISSUE WOULD RESOLVE ITSELF THE MORE THE VEHICLE WAS DRIVEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, CASE NUMBER: 71717548. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297347January 6, 2020
ENGINE, POWER TRAIN
CHECK ENGINE LIGHT ON, WARNINGS AUTO/START/STOP SYSTEM FAILURE. 4WD TEMPORARILY UNAVAILABLE. CAR STALLS WHILE IN MOTION. LOSES ACCELERATION CITY AND RURAL DRIVING CONDITIONS. ENGINE KNOCK FROM PREMATURE CAM SHAFT WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297403January 6, 2020
UNKNOWN OR OTHER
THE VEHICLES SERVICE SHIFTER COMES ON WHILE PARKED AND OR DRIVING (BOTH HIGHWAY AND CITY) LOCKING THE DASH AS WELL AS LIGHTING UP THE GEARS. NEEDS REPLACED, IF IT'S NOT IT'LL LOCK UP AND PREVENT THE CAR FROM BEING PUT INTO PARK OR OTHER GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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