Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11376192November 24, 2020
ELECTRICAL SYSTEM
PURCHASED 2017 JEEP CHEROKEE TRAIL HAWK NEW 10/2016. IF THE JEEP IS LEFT TO SIT 2 DAYS BATTERY WILL DRAIN AND NOT RESTART JEEP. I HAVE REPLACED THE BATTERY 3 TIMES. MOST RECENTLY 4-21-20. THIS NEW BATTERY KEEPS DRAINING AND 2ND TIME I HAVE HAD TO CALL TO HAVE IT RECHARGED. NOW BATTERY IS SHOWING BAD AND THEN OK. ALTERNATOR HAS DONE THE SAME BUT NOW SHOWING BAD. I THINK THERE IS ANOTHER ISSUE THAT KEEPS DRAINING BATTERIES. I ONLY HAVE 27,000 MILES ON JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375964November 23, 2020
ELECTRICAL SYSTEM
THE HVAC MODULE STOPPED WORKING OUT OF NOWHERE. MY MILEAGE KEEPS FLASHING AND MY CHECK ENGINE LIGHT CAME ON. THERE WAS NO WARNING SIGN OF IT GETTING BAD IT JUST WOULDN'T COME ON AND I TOOK IT TO THE DEALERSHIP AND THEY DIAG IT AND FOUND OUT WHAT IT WAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376036November 23, 2020
UNKNOWN OR OTHER
MY SERVICE SHIFTER LIGHT COMES ON RANDOM AT ANY TIME. TURN OFF MY JEEP AND RESTART IT AND IT GOES AWAY. NOW MY PUSH START BUTTON WILL TURN ON MY DASH BUT WHEN I GO TO START THE JEEP IT WILL JUST CLICK. IM BEGINNING TO WONDER IF ITS BECAUSE OF THE SHIFTER ERROR. IT HAS TO BE IN PARK AND IF ALL THE LIGHTS ARE ON THEN MAYBE IT WILL KEEP MY JEEP FROM STARTING CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375231November 18, 2020
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
SERVICE SHIFTER LIGHTS CAME ON WHEN I PUT IT IN REVERSE FROM PARK POSITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375083November 17, 2020
POWER TRAIN
AT SLOW SPEED WHILE ACCELERATING FROM A STOP, THE TRANSMISSION SHIFTED ABRUPTLY AND CAUSED THE VEHICLE TO JERK. IN ADDITION THERE IS A LOUD CRUNCH. BANG OR CLUNK NOISE THAT MADE ME FEEL LIKE ANOTHER CAR HAD REAR ENDED ME. THE DEALER UPDATED THE COMPUTER BUT IT DID NOT FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374953November 16, 2020
POWER TRAIN
WHILE OPERATING THE VEHICLE, THE SERVICE SHIFTER LIGHT TURNED ON AS WELL AS ALL THE LIGHTS DENOTING P-R-N-D ON THE SHIFTER BEZEL ITSELF. I STOPPED THE VEHICLE AND SHIFTED FROM D TO P AND BACK TO D. VEHICLE OPERATION DID NOT FALTER AND WAS ABLE TO ARRIVE HOME WITH NO NOTED MECHANICAL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374220November 12, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
GAS PEDAL WILL STOP WORKING WHILE DRIVING NOT ALLOWING ME TO ACCELERATE THE JEEP. I HAVE TO PULL OVER, POWER OFF THE JEEP, AND WAIT ABOUT 5 MINUTES. AFTER WAITING, I HAVE TO HOLD THE KEY IN THE START POSITION UNTIL THE JEEP TURNS ON WHICH RANGES ANYWHERE FROM 30-190 SECONDS TO DO. THERE IS A RECALL FOR THIS SPECIFIC ISSUE BUT MY CAR IS NOT COVERED. I BELIEVE THAT THE RECALL SHOULD BE EXPANDED AS IT DOES NOT FULLY COVER THE VEHICLES AFFECTED. THIS HAS NOW HAPPENED 6 TIMES OVER THE LAST 2 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373846November 9, 2020
POWER TRAIN
LIGHT ON DASH: SERVICE SHIFTER. ALL LIGHTS ON SHIFTER ON SUCH AS:P, R, N, D, OD. LIGHTS ON IN MOTION AND STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373678November 8, 2020
ELECTRICAL SYSTEM, ENGINE
THE CAR STARTED OFF BY PROBLEMS WITH THE CHIP TO COMPUTE THAT IT NEEDED TO OPEN THE TEMPERATURE CONTROL VALVE. SO WITH THAT CAME THE INABILITY FOR ME TO START THE CAR BY BEING OUTSIDE OF IT AND ALSO THE CHECK ENGINE LIGHT WOULD COME ON. THEN OUR GEARS WOULD LIGHT UP AS IF THE CAR WAS IN EVER POSITION POSSIBLE. WE WOULD PARK CUT THE CAR OFF AND RESUME TO DRIVE. THIS PROBLEM PERSISTED FOR A WEEK OR SO WENT AWAY AND EVENTUALLY CAME BACK. NOW THE ENGINE FEELS AS IF IT'S GIVING OUT IT DOESN'T ACCELERATE WELL, I KNOW IT'S A V4 BUT IT SHOULD HAVE MAINTAINED THE GET UP THE CAR HAS LESS THAN 50,000 MILES ON IT AND IS WELL MAINTAINED WITH FREQUENT OIL CHANGES WITH THE BEST OIL. CAR IS NEVER DRIVEN ON E OR ANYTHING I DON'T UNDERSTAND HOW THE CAR IS FAILING THIS EARLY. I HEARD JEEP'S HAVE BEEN VERY DEPENDABLE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373445November 6, 2020
POWER TRAIN
THE NOTICE FOR SERVICE SHIFTER COME'S ON, ALL THE LIGHTS ON THE GEAR SELECTOR LIGHT UP. YOU CAN'T TELL WHICH GEAR THE CAR IS IN. THIS NOTICE SHOWS IN THE INSTRUMENT CLUSTER, WHERE THE SPEED ODOMETER IS. THIS HAS HAPPENED ON AND OFF FOR 6 TO 8 MONTHS, THE DEALERSHIP FOUND NOTHING. THIS HAPPENS WHILE DRIVING AND JUST STARTING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373502November 6, 2020
UNKNOWN OR OTHER
I HADNT HAD MY CAR SIX MONTHS AND THE SERVICE SHIFTER LIGHT CAME ON. ALL OF THE LIGHTS ON THE GEAR SHIFTER CAME ON. TOOK HAD FIXED AT DEALERSHIP. THEY TOLD ME IT JUST NEEDED TO BE RESET. THEN IT HAPPENED AGAIN A LITTLE WHILE LATER TOOK IT BACK AND THEY REPLACED THE SHIFTER. NOW IT IS HAPPENING AGAIN. I HAV READ SEVERAL PEOPLE THAT THIS IS HAPPENING TO. THIS NEEDS TO BE A RECALL PEOPLE CANT KEEP FIXING THIS OVER AND OVER AND OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372976November 4, 2020
ELECTRICAL SYSTEM
"SERVICE SHIFTER" KEEPS COMING ON AND READING OTHER REVIEWS ONLINE TELLS ME THIS IS A DANGEROUS ISSUE AND THAT THE VEHICLE WILL GO INTO PARK RANDOMLY NO MATTER WHAT SPEED YOU'RE DRIVING AT. ONLY 64K MILES!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372757November 2, 2020
POWER TRAIN
MY CAR STOPPED ACCELERATING WHILE DRIVING AND ACTED LIKE I SHIFTED IT TO NEUTRAL. I TOOK IT TO THE DEALERSHIP TODAY AND WAS TOLD I NEED A TRANSMISSION SOFTWARE UPDATE. THERE HAS BEEN A RECALL FOR THIS EXACT THING BUT MY VEHICLE WASN'T INCLUDED IN THE RECALL. ALSO, MY EXTENDED WARRANTY WOULDN'T COVER IT SO I HAD TO PAY FOR IT OUT OF POCKET ALONG WITH THE DIAGNOSTIC SERVICE. NO CODES SHOWED UP EVEN THOUGH A LIGHT CAME ON WHEN IT HAPPENED TO ME TWICE THAT SAID VEHICLE MUST BE STOPPED TO SHIFT. THIS IS EXTREMELY DANGEROUS AND IT SHOULD BE COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372517November 1, 2020
ELECTRICAL SYSTEM, POWER TRAIN
THE SERVICE SHIFTER WARNING CAME UP WHILE DRIVING ON A CITY STREET. THE VEHICLE HAS ROUGHLY 45000. NOTHING HAPPENED THIS TIME BUT I HAVE SEEN THIS IS A COMMON OCCURRENCE AND CAN LEAD TO THE VEHICLE SHUTTING OFF IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366733October 27, 2020
POWER TRAIN
I'VE HAD THE SERVICE SHIFTER LIGHT COME AND OFF SINCE I BOUGHT IT USED 15 MONTHS AGO. I TOLD THE DEALERSHIP AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG. TWO DAYS AGO, I WAS DRIVING 40 MPH AND THE CAR STOPPED ACCELERATING AND A LIGHT CAME ON THAT SAID CAR MUST BE STOPPED TO SHIFT. IN THE MIDDLE OF THE ROAD, I PUT IT IN PARK AND BACK TO DRIVE BUT THE ENGINE JUST REVVED SO I TURNED IT OFF AND BACK ON BEFORE I COULD GET IT TO GO. THE NIGHT BEFORE I DROVE ON THE EXPRESSWAY AND MOST LIKELY WOULD HAVE BEEN HIT. I CALLED THE DEALERSHIP AND THEY WON'T EVEN LOOK AT IT FOR A WEEK. I'M SCARED TO DEATH DRIVING IT. THEY WON'T GIVE ME A LOANER ALTHOUGH I BOUGHT AN EXTENDED WARRANTY. I STARTED RESEARCHING AND SAW MANY HAVING PROBLEMS WITH THE SERVICE SHIFTER LIGHT AND TO COME HERE TO FILE A COMPLAINT. I WANT JEEP TO MAKE THIS RIGHT. I COULDN'T TRADE THIS SOON WITHOUT LOSING MONEY. I BOUGHT A NEW CAR TO HAVE A SAFE VEHICLE AND NOW I'M AFRAID OF HAVING AN ACCIDENT UNLESS THIS CAN BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366493October 26, 2020
ELECTRICAL SYSTEM, POWER TRAIN
EVERY TIME I START MY CAR AFTER A FEW MILES IT SAYS SERVICE SHIFTER BUT EVERYTHING IS IN SPEC. ALL THE LIGHTS ON THE SHIFTER LIGHT UP. BUT THERE IS NO ISSUE SHIFTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365720October 22, 2020
POWER TRAIN
WHILE IN MOTION, LIGHTS ON THE SHIFTER COME ON A SAY SERVICE SHIFTER. PREVIOUSLY, WHEN THIS HAPPENED, THE ENGINE SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365800October 22, 2020
POWER TRAIN
SERVICE SHIFTER WARNING LIGHTS COME ON WHEN STARTING AND DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365842October 22, 2020
POWER TRAIN, UNKNOWN OR OTHER
AFTER STARTING CAR IN MORNING, THE SHIFTER WAS PUT INTO DRIVE. WHILE SHIFTER WAS IN DRIVE THE LIGHT BESIDE SHIFTER WAS BLINKING. THEN A MESSAGE POPPED UP ON THE DASH SAYING TO PUT THE VEHICLE IN NEUTRAL OR PARK. VEHICLE WAS PUT IN PARK, THEN BACK IN DRIVE AND A CHECK ENGINE LIGHT CAME ON, THE CHECK ENGINE LIGHT CODE WAS U0001 FOR A CAN C BUS. WHEN PUSHING ON THE ACCELERATOR PEDAL THE CAR WAS LAGGING AND DID NOT SEEM TO RESPOND THE SAME AS IT USUALLY WOULD. TOOK VEHICLE TO DEALER AND EXPLAINED WHAT HAD HAPPENED. THE DEALERSHIP SAID THEY COULD NOT FIND THE ROOT CAUSE. THEY CLEARED THE CODE AND LET ME LEAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365599October 21, 2020
ELECTRICAL SYSTEM
ON OCTOBER 20, 2020, I TOOK MY VEHICLE TO THE JEEP DEALERSHIP WHERE IT WAS PURCHASED IN RESPONSE TO A 'SERVICE SHIFTER' WARNING INDICATOR. THE DEALERSHIP INDICATED THAT THE 'SHIFTER BEZEL AND WIRING HARNESS' WOULD NEED TO BE REPLACED AND COMPLETED THE REPAIR EARLIER TODAY AT A COST OF $325.88. DESPITE HAVING PURCHASED A SUPPLEMENTAL SERVICE PROTECTION PLAN THROUGH ASC, I WAS INFORMED THAT THE WARRANTY CLAIM HAD BEEN DENIED AS THE 'AGREEMENT DOES NOT HAVE COVERAGE ON WIRING OR WIRING HARNESSES' AND THAT 'THE BEZEL IS CONSIDERED A BODY PART BY THE MANUFACTURER WHICH IS NOT COVERABLE.' MOST DISTURBING, BASED UPON A REVIEW OF COMPLAINTS GENERATED FOLLOWING A GOOGLE SEARCH, THIS APPEARS TO BE A COMMON PROBLEM THAT HAS AFFECTED A NUMBER OF JEEPS SINCE AT LEAST 2014. I'M AT A LOSS AS TO WHY THIS IS BEING TREATED LIKE A COSMETIC REPAIR WHEN THIS COMPONENT IS CRITICAL TO THE OPERATION OF THE VEHICLE AND HAS BEEN A RECURRENT ISSUE FOR OVER FIVE YEARS. NEEDLESS TO SAY, I'M VERY DISAPPOINTED IN HOW THIS ISSUE IS BEING ADDRESSED BY JEEP'BOTH IN TERMS OF COVERING THESE REPAIRS AND CORRECTING THE UNDERLYING ISSUES THAT ARE CAUSING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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