Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11311802February 27, 2020
ENGINE
DRIVING ON HWY. AND IT SAYS "PUT IN PARK" AND STOPS RUNNING. AFTER I PUT IT IN PARK THEN TRIED TO CRANK, WOULD NOT CRANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311815February 27, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT COMES ON ALMOST CONSTANTLY AND WILL NOT GO OFF. YOU CANNOT CLEAR IT UNLESS YOU PARK THE CAR TURN IT OFF AND BACK ON AND HOPE FOR THE BEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311746February 26, 2020
POWER TRAIN
THIS HAS HAPPED TO OVER 20 TIMES. WHEN PUTTING MY AUTOMATIC TRANSMISSION IN REVERSE, THE SCREEN DISPLAYS ' SERVICE SHIFTER' I HAVE TAKEN TO TWO DEALERS AND WAS TOLD THEY COULD NOT DUPLICATE BECAUSE CODE RESETS ITSELF. I AM WORRIED AS I AM A SENIOR CITIZEN AND NEED A RELIABLE VEHICLE. IT SEEMS THE DEALER CAN'T BE BOTHERED TO FIND THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311532February 25, 2020
ENGINE, POWER TRAIN
OIL COOLING HOUSING CRACKED IT COST ME $624 TO REPLACE. THE HOUSING IS MADE OF PLASTIC, THERE'S NO WAY THAT'S GOING LAST WITH THE HEAT OF THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311197February 24, 2020
ENGINE
MY 2015 JEEP ONLY HAS JUST OVER 45K MILES ON IT AND EXHAUST MANIFOLD CRACKED. IT CAUSED A BURNING SMELL TO ENTER MY CAR WHEN I HAD THE AIR ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310524February 21, 2020
ENGINE, POWER TRAIN
CAR LOSES POWER IN THE FIRST 3-7 MINUTES OF DRIVING. I AM STARTING MY CAR, PULLING OFF, AND THE CAR LOSES POWER, SAYS SOMETHING PUTTING THE CAR IN PARKING GEAR. IT HAS STOPPED IN THE MIDDLE OF THE STREET. THIS IS DANGEROUS. IT HAS HAPPENED MULTIPLE TIMES. IT ONLY HAPPENS WHEN I FIRST START THE CAR IN THE MORNING. IT DOES NOT HAPPEN TEH REST OF THE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310339February 20, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THERE WAS A RECALL A FEW YEARS BACK FOR ELECTRICAL ISSUES, I TOOK IT IN TO GET FIXED AND IT WORKED FOR A FEW MONTHS THEN AFTER THAT IT WORKS ON AND OFF. I NOTICED WHEN IT GETS HOTTER THAN 80 DEGREES THE A/C WILL NOT ALWAYS TURN ON. I AM NOT SURE IF MY CAR WAS FIXED CORRECTLY THE FIRST TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310094February 19, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE GEAR SHIFTIER FAILED TO SHIFT WHILE THE SERVICE SHIFTIER AND TRANSMISSION WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN MULTIPLE TIMES TO PERFORMANCE CHRYSLER JEEP DODGE RAM GEORGESVILLE, 1130 AUTO MALL DR, COLUMBUS, OH 43228, AND THE FAILURE WAS UNDETERMINED. PREVIOUSLY, THE VEHICLE WAS TAKEN TO PERFORMANCE CHRYSLER JEEP DODGE RAM GEORGESVILLE, 1130 AUTO MALL DR, COLUMBUS, OH 43228, WHERE THE VEHICLE WAS DIAGNOSED THAT THE BRDM BASIL IN HARNESS AND THE SHIFTIER HARNESS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309888February 18, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT 60 MPH, VEHICLE STARTED TO SHUDDER WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE WAS UNSURE IF THE WARNING LIGHT ILLUMINATED WAS THE EPS WARNING LIGHT. THE IGNITION WAS CYCLED OFF AND BACK ON BUT FAILED TO FIX THE FAILURE. THE VEHICLE WAS TAKEN TO ROUTE 46 CHRYSLER JEEP DODGE LOCATED AT 1655 US-46, LITTLE FALLS, NJ 07424 (973) 339-7752, TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF A MISFIRE ON CYLINDER NUMBER 3. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V676000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION FOR THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,262.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309473February 16, 2020
POWER TRAIN
SERVICE SHIFTER LIGHTS KEEP COMING ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309243February 14, 2020
UNKNOWN OR OTHER
I WAS DRIVING ON THE FREEWAY GOING 60 MILES PER HOUR WHEN L HEARD A LOUD BANG. MY CAR SHOOK VIOLENTLY CAUSING ME TO SWERVE. I THEN HEARD THE WIND COMING IN FROM MY MOONROOF . I IMMEDIATELY PULLED OFF THE FREEWAY TO ASSESS WHAT HAD HAPPENED. THERE WAS A HUGE HOLE IN MY MOONROOF WITH THE REST OF THE GLASS PROTRUDING UPWARD. NOTHING HIT MY MOONROOF IT HAD EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308934February 13, 2020
SERVICE BRAKES
THE BRAKES LIGHT WILL RANDOMLY COME ON AND THE BRAKES LOCK AND NOTHING CAN BE DONE. YOU'RE STUCK. IT CAME ON WHILE DRIVING YESTERDAY AND I WAS UNABLE TO PRESS THE BRAKE PEDAL. IT STARTED INITIALLY APRIL 2018 AND THE DEALERSHIP KEPT IT FOR WEEKS- BUT WAS EVASIVE ON WHAT THE ACTUAL PROBLEM WAS. WHATEVER WAS DONE -DID NOT RESOLVE THE ISSUE. IVE FOUND MULTIPLE ONLINE FORUMS WITH PEOPLE DISCUSSING THE SAME ISSUES. EXAMPLE: HTTPS://WWW.JEEPCHEROKEECLUB.COM/THREADS/2015-CHEROKEE-BRAKE-SYSTEM-LOCK-UP.105530 THEY HAVE ADVISED THAT THERE IS AN ELECTRICAL SHORT CAUSING SENSOR ISSUES WITH THE BRAKES ON THIS YEAR AND MODEL WE CONTINUE TO HAVE THE SAME ISSUE AND IT DOES NOT APPEAR TO BE A COINCIDENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309079February 13, 2020
POWER TRAIN
NOT SWITCHING GEARS PROPERLY. THERE'S A HARD JERK/THRUST WHILE TRYING TO AUTOMATICALLY SWITCH GEARS. THOUGHT I GOT REAR ENDED HOW HARD IT JERKED! WHILE TURNING ON A VERY BUSY HIGHWAY CAR HAS WENT FROM DRIVE TO NEUTRAL SEVERAL TIMES WHILE DRIVING. WHICH CAN CAUSE A MAJOR ACCIDENT. ALMOST DID! THIS HAS HAPPENED ON SEVERAL OCCASIONS CAN'T RECALL SPECIFIC DATES AND TIMES BUT JUST RECENTLY ON 02/09/2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309083February 13, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER KEEPS COMING ON. I'VE TRIED TAKING IT TO SEE WHAT THE PROBLEM WAS BUT IT'S ALWAYS OFF WHEN I TAKE IT AND THEY TELL ME THAT THEY CAN'T FIX THE PROBLEM IF IT'S NOT COMMUNICATED THAT IT HAS ONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309078February 13, 2020
POWER TRAIN
TRANSMISSION LURCHES WHEN SHIFTING GOING DOWN THE ROAD. HESITANT TO START MOVING FROM A COMPLETE STOP. WHEN COASTING DOWN HILL FEELS AS IF TRANSMISSION SHIFTS IN TO NEUTRAL AND VEHICLE BEGINS TO ACCELERATE. ALL INSTANCES WERE ON CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308732February 12, 2020
POWER TRAIN
WENT TO START VEHICLE AND ALL SHIFTER LIGHTS CAME ON AS WELL AS A MESSAGE WHICH READ "SERVICE SHIFTER". WAS UNABLE TO DRIVE VEHICLE. LATER RESTARTED VEHICLE AND MESSAGE WAS GONE. THIS IS THE FIRST TIME THIS HAS HAPPENED BUT IT APPEARS THAT HUNDREDS OF OTHERS HAVE REPORTED THE SAME ISSUE ON THIS SITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308734February 12, 2020
POWER TRAIN
VEHICLE HESITATES FROM STOP AND THEN AFTER A COUPLE OF SECONDS LURCHES FORWARD. VERY CONCERNING WHEN PULLING OUT INTO TRAFFIC AS YOU ARE NEVER SURE HOW QUICKLY IT WILL ACCELERATE. HAS BEEN OCCURRING SINCE WE BOUGHT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308546February 11, 2020
UNKNOWN OR OTHER
ON AT LEAST 10 OCCASIONS FROM AUG 2017 - FEB 2020, WHILE DRIVING THE 2015 JEEP CHEROKEE, THE GEAR SHIFT WOULD LIGHT UP AND THE DISPLAY WOULD INDICATE "SERVICE SHIFTER." THE WARNING LIGHT WOULD DISAPPEAR ONCE THE VEHICLE WAS TURNED OFF AND COULD NOT BE REPLICATED ON COMMAND FOR A MECHANIC TO EVALUATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308548February 11, 2020
POWER TRAIN
BEGINNING IN 2018 UNTIL PRESENT, THE 2015 JEEP CHEROKEE DELAYS SHIFTING BETWEEN 2ND AND 3RD GEAR. THIS TYPICALLY OCCURS WHILE AT A STOP LIGHT, STOP SIGN, OR YIELD SIGN. THE RESULT IS A HESITATION OF THE VEHICLE TO MOVE FORWARD FOLLOWED BY A SUDDEN LURCH FORWARD. THIS DANGEROUS MANEUVER HAS CAUSED MANY NEAR MISS ACCIDENTS AND IS INCREDIBLY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308036February 9, 2020
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
SINCE 2015 WHEN THE JEEP WAS PURCHASED I HAVE HAD SEVERAL TIMES WHEN THE RPMS WOULD GO UP TO 3 OR 4 AND I WAS NOT ACCELERATING THE GAS WHEN IT HAPPENED. IT ACTED LIKE TRANSMISSION PROBLEMS . THE JEEP DEALER COULD NOT FINE ANYTHING WRONG AND WOULD UPDATE THE COMPUTER, IT WOULD LAST FOR SEVERAL MONTHS AND THEN THE SAME THING WOULD HAPPEN. ON SATURDAY FEBRUARY 8TH 2020 I PARKED THE CAR IN A PARKING LOT AND RETURNED 3 HOURS LATER TO A CAR THAT WOULD NOT START , LIGHTS WOULD WORK AND THE BATTERY APPEARED DEAD. I GOT A HOTSHOT TO TRY TO START THE CAR. IT DID START BUT THERE WAS NO POWER STEERING , NO POWER BRAKES, THE ENGINE WAS RUNNING ROUGH AND THE LIGHTS WERE CLICKING OFF AND ON. THE CODE STATED SERVICE TRANSMISSION RESTART IN PARK WITH VEHICLE AT ZERO SPEED. AND WOULD CHANGE TO SERVICE PARK BRAKE. WHEN I TURNED OFF THE CAR IT WOULD TURN ON AGAIN AND IT WAS TOWED TO THE JEEP DEALER AND THEY WILL LOOK AT IT ON MONDAY FEB, 10TH. I WILL KNOW MORE AT THAT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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