Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11650606March 25, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that upon coming to a complete stop, the vehicle suddenly stalled and failed to immediately restart. The vehicle was pushed to the shoulder of the roadway, where the vehicle was restarted after several attempts. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU) snap ring. The contact was advised to take the vehicle to the dealer. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650212March 24, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission made a whining sound, and the transmission unexpectedly downshifted. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed power transmission (PT) gear 2. The contact was informed that the transmission needed to be replaced. The contact referenced an unknown recall; however, the recall was not associated with the VIN. The vehicle was not repaired. The vehicle was towed to the dealer; however, the diagnostic test was not performed. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650241March 24, 2025
STEERING
I bought a 2019 Jeep Cherokee Limited used on July 30, 2024. Through the rest of the year I experienced a short sharp sudden pull from the steering wheel to the right and left. This happens frequently, several times in every drive. I had tires replaces and suspension balanced on March 5, 2025. This did not change the issue. When driving, the vehicle pulls left or right randomly especially at higher speeds. It is scary to be on highway and suddenly be pulled toward another lane. I have no open recalls and my mechanic can not locate the problem. I am very concerned. It is not safe so I do not travel far because of unsolved situation. Please provide a means to solve this 2019 Jeep Cherokee Limited V6 issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649959March 23, 2025
POWER TRAIN
Drive shaft is broken completely and needs replaced. I first heard the cleaning while driving and then took it for inspection. My splines have damage as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649969March 23, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My car have been having an issue with starting so I changed the battery and a couple of days later my car would not start. And this has been since December 26 2024. And my car haven't started since. Everytime I had to hit the brake a message would come up saying to check the electrical stability thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649737March 21, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the contact noticed that the 4WD warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign: 20V343000 (Power Train). The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649763March 21, 2025
POWER TRAIN
Started car prior to leaving house. When entering car, placed car into run mode. Released parking brake and placed into drive. Service 4WD light came on with. When pulling out of driveway, I made a left turn which the car made a clunk noise in the front end. When driving a little further I topped the hill only doing about 15 mph. Once accelerating down the hill the car shifted and made a loud grinding noise. This prevented the car from traveling any faster. This also resulted in a needed emergency pull over on back road with no shoulder. Car was then parked, turned off for about 2 minutes in traffic. At that point car was restarted with no Service light. I began to accelerate and noise went away. Further driving brought light back on and off but no noise at this time. I have a concern this could happen at highway speeds resulting in a unessarcery car accident. There seems to be a high fail rate with these cars and the PTU. I would highly recommend extending the safety recall to all Jeeps with this brand PTU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649513March 20, 2025
FUEL/PROPULSION SYSTEM
PTU for this car, with no light or warning on the dashboard, car began to make a cranking clicking noise and began to smoke from the rear exhaust, car lost steering capability for the brief moment and fellow driver alerted me that my car was on fire below. Car immediately pulled to the side, i never lost power. at mechanic shop, appears that the PTU blew and oil flew all over the bottom of the car which then ignited causing car fire, appears to have damaged dry shaft, PTU blown into literal pieces and Rear differential all damaged. Car was initially serviced and was told that part was on back order with no signal or conversation that it was unsafe to drive, yet appears that is not the case. other jeeps 2018-2019 have a similar recall on PTUs and i dont know why this model does not
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11649529March 20, 2025
SUSPENSION
4wd is unavailable - Service 4WD light on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649168March 19, 2025
POWER TRAIN
Svc 4wd light has been on for several months. Had it checked out at auto shop. They stated that ptu needed had issues and would cost 3000 to repair. Did not get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648925March 18, 2025
POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648929March 18, 2025
POWER TRAIN
When driving to work a popping/clunking sound was noticed from under the vehicle. Coasted to a stop, Jeep wouldn't move when in drive like there was no power. No service lights came on. Stuck on the side of the road with cars driving by. Since the Jeep wouldn't move it was difficult to ensure I was completely off the road. Called AAA, towed Jeep to repair shop where a catastrophic failure of the rear differential and transfer case was noted. We were in the process of trading the Jeep in due to multiple issues noted during the last service inspection, including corrosion near snap ring of rear differential.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649015March 18, 2025
POWER TRAIN
I have a 2019 Jeep Cherokee Limited 60,897 miles. I have an error message that has been constantly on "Srvc 4WD". This is a current recall however my VIN is not included. NHTSA Campaign Number: 25V011000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648729March 17, 2025
POWER TRAIN
While diving on interstate 435 at highway speed the PTU failed on the vehicle while crossing a long bridge with no significant shoulder to pull over to. Driver had to coast the vehicle to the end of the bridge creating a safety hazard due to reduced speed, eventually pulling over on to shoulder after the bridge. Vehicle would not move and actually started to roll backward while in gear. The safety of the driver and all others traveling on the road behind the vehicle were put at risk due to the vehicle becoming inoperable at interstate speeds. Power Transfer Unit failed and is still in place on vehicle awaiting repair. The vehicle was taken to a dealer for diagnosis and remains there awaiting repair. The PTU was inspected by a mechanic at the dealership. There was no warning prior to the failure of the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648835March 17, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 60 MPH, the "Check 4-WD" message was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the contact's vehicle was not part of the VIN selection. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 36,780.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648379March 14, 2025
STRUCTURE:BODY
My panoramic sunroof just shattered without reason.i wasn't close enough to any vehicle for a rock or debris to be the issue I was driving a steady speed on the freeway when it happen. The glass that broke seemed to have broke outward not inward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648409March 14, 2025
POWER TRAIN
My vehicle yesterday indicated a warning light on the dashboard SVC 4WD. I see there is a recall for this issue which covers my year but when I enter my VIN number it indicates there are no recalls associated with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647924March 12, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The contact became aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647365March 10, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40-45 MPH, the 4WD warning light illuminated, and the 4WD Mode became inoperable. The contact was able to continue driving. The contact stated that the failure had caused the vehicle to slide while driving on snowy road surfaces. The vehicle was taken to Carfix Auto Repair, where it was diagnosed that the PTU had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647186March 8, 2025
POWER TRAIN
See that there is a voluntary recall, to start, my first occasion, I was driving down a busy highway with my child in the car. The check engine light engaged, all lights on dash came on and the car stopped while I was driving down the highway. Luckily we didn’t get injured. This stopped for a while, then restarted 3-4 more times after slowing to a stop in the middle of a road, highway. Now, the engine jerks so hard when accelerating, or when slowing down as if the engine was ready to fall out. This is extremely dangerous and needs the recall to be in effect, fixed as soon as possible before someone gets killed. Parts on back order indefinitely is unbelievable. What are we supposed to do? Drive, and hope that we don’t get killed because of a defect??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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