Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11268230October 13, 2019
UNKNOWN OR OTHER
I HAVE A LITTLE OVER 13300 MILES ON MY JEEP AS I WENT TO PARK MY CAR I NOTICED THE SERVICE SHIFTER LIGHT WAS ON AS WELL AS PARK, REVERSE, NEUTRAL, AND DRIVE WERE ALL LIT UP ON THE SHIFTER WHEN I LOOKED THIS UP ON GOOGLE THERE WHERE A NUMBER OF COMPLAINS MY JEEP IS STILL BRAND NEW I SHOULD NOT BE HAVING THIS PROBLEM! I DID NOT TURN IT BACK ON TO SEE IF IT WENT AWAY I PLAN ON TAKING IT TO A DEALERSHIP FIRST THING IN THE MORNING. I ALSO BOUGHT IT WHEN IT ONLY HAD 5 MILES ON IT NO REASON AT ALL FOR THIS TO HAPPEN THEREFORE SHOULD BE A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268077October 12, 2019
AIR BAGS
MY VEHICLE WAS HIT WITH DIRECT IMPACT ON FRONT OF VEHICLE AND DRIVERS SIDE AND NO AIRBAGS DEPLOYED. BOTH VEHICLES INVOLVED WHERE IN MOTION
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11267762October 10, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE GEAR SELECTORS ILLUMINATED RED. THE VEHICLE WAS TAKEN TO GOSSETT CHRYSLER DODGE JEEP RAM (1901 COVINGTON PIKE, MEMPHIS, TN 38128, (901) 388-8989) WHERE THE BEZEL WAS REPLACED, BUT THE FAILURE OCCURRED TWICE AFTER THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SCHEDULED AN APPOINTMENT WITH THE DEALER. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267328October 9, 2019
ENGINE, POWER TRAIN, SEAT BELTS
STARTING AT 25K MILES, THE VEHICLE STARTED TO BURN THROUGH OIL EVEN BEFORE THE NEXT OIL CHANGE. THE MANUAL STATES TO GO OFF THE OIL SYSTEM LIGHT, DEALERS SAY DIFFERENT. OIL HAD 14% LEFT, BUT THE CAR KEPT SHUTTING OFF WHILE DRIVING ON THE HIGHWAY. WENT TO DEALER, CAR BURNED THROUGH ALL THE OIL. THEY REFUSED TO CHECK FOR ENGINE DAMAGE AND FORCE ME TO PAY FOR A FULL OIL CHANGE. STATED BY THE DEALER, ITS A KNOWN ISSUE WITH JEEP AND THERE IS NO FIX FOR IT. NOW AT 33K, CHECK ENGINE LIGHT CAME ON, CYLINDER 4 MISFIRE. COIL PACK NEEDS REPLACED. THIS IS A TSB THAT WAS POSTED AT DEALERS BUT NOT GIVEN TO CONSUMERS. ALSO AIRBAG CONNECTION UNDER DRIVER SEAT COMES LOOSE AND CAUSES WARNING LIGHTS TO SERVICE AIRBAG. 10K MILES. DEALER SAID TO PLUG BACK IN AND JUST KEEP DEALING WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266635October 6, 2019
ELECTRICAL SYSTEM
THE SERVICE SHIFTER LIGHT HAS GONE OFF TURNING ON ALL LIGHTS ON THE GEAR RED. EVER SINCE IT CAME UP IT WILL KEEP COMING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258937September 30, 2019
ELECTRICAL SYSTEM, ENGINE
SERVICE SHIFTER ON CAR DISPLAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258393September 26, 2019
ELECTRICAL SYSTEM, ENGINE
STARTED CAR AND PUT INTO DRIVE. STARTED DRIVING SERVICE SHIFTER CAME UP. ALL THE LIGHTS IN MY SHIFTER LIT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257668September 24, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
SINCE ABOUT 18K MILES ON VEHICLE I HAVE BEEN REPORTING ISSUES WITH THE SHIFTING, TRANSMISSION. NOW THAT THE VEHICLE IS NOT UNDER WARRANTY THEY SUDDENLY THINK THEY KNOW WHAT WILL FIX IT. BUT I NOW HAVE TO PAY ALMOST $800 TO GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256847September 20, 2019
ELECTRICAL SYSTEM
SERVICE SHIFTER LIGHT CAME ON IN MY 2018 JEEP CHEROKEE ONLY HAD 9 MILES WHEN PURCHASED... THIS HAPPENED WHEN SITTING IN DRIVE THRU AT DUNKIN' DONUTS THIS MORNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256320September 18, 2019
ENGINE, POWER TRAIN
MY VEHICLE WAS IN MOTION. I WAS DRIVING DOWN THE CITY STREET AND SUDDENLY A MEAASGE APPEARED ON MY SCREEN 'SERVICE SHIFTER' AND THE JEEP BEGAN TO JERK. THE LIGHTS ON EACH GEAR TURNED RED. WHEN I GOT TO A PLACE TO PARK. I CUT THE JEEP OFF AND TURNED IT BACK ON. I THEN RECEIVED A MESSAGE WHEN I PUT THE JEEP IN DRIVE TO VERIFY IF IT WOULD DRIVE AND I RECEIVED ANOTHER MESSAGE STATING 'SHIFT TO PARK'. THE JEEP BEGAN TO JERK AGAIN. I'VE HAD THIS JEEP FOR ONE YEAR EXACTLY BOUGHT IT WITH ONLY ABOUT 3,000 MILES ON IT AND WITHIN 3 MONTHS IT COMPLETELY STOPPED ON ME IN THE MIDDLE OF THE ROAD. THE CAR WOULD NOT DRIVE AT ALL. I HAD TO GET IT TOWED TO THE DEARLERSHIP WHERE IT WAS AN ISSUE WITH THE ENGINE AND OIL THAT HAD TO BE FIXED AND TOOK ALMOST 2 WEEKS. THIS JEEP HAS ALL TYPE OF PROBLEMS AND NEEDS TO BE RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256520September 18, 2019
UNKNOWN OR OTHER
THE SERVICE SHIFTER LIGHT KEEPS COMING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255522September 16, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
DRIVING DOWN A CITY HIGHWAY THE SERVICE SHIFTER ALERT CAME ON. ALL OF THE LIGHTS NEXT TO THE INDICATORS ON THE SHIFTER LIT UP. THIS HAS HAPPENED TWICE SO FAR TODAY. THE PARKING BRAKE HAS ALSO BEEN TURNING ITSELF ON AS SOON AS THE JEEP IS PUT IN GEAR AND THE FOOT IS LET OFF OF THE BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255083September 12, 2019
ELECTRICAL SYSTEM, POWER TRAIN
2018 JEEP 22000 MILES, HAS CONTINUED AND WORSENING SHIFTIER OR TRANSMISSION ISSUE WITH RED LIGHTS, NEEDS SERVICE AND LOCKS OUT TRANSMISSION CHANGES TO REGULATE SPEED. THIS HAS BEEN AT THE TWO DIFFERENT DEALERS WITH AN ONGOING SAFETY ISSUE. I AM A RETIRED NICB SPECIAL AGENT AND HAVE WORKED AUTO THEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254585September 10, 2019
ENGINE
25,000 MILES WAS TURNING RIGHT ONTO RAMP TO ENTER HIGHWAY WHEN BATTERY CAME ON AND ENGINE STALLED RIGHT WHEN I BEGAN TO ACCELERATE. TOOK TO DEALERSHIP WHERE THEY INITIATED AN OIL CONSUMPTION TEST. 1,000 MILES INTO OIL CONSUMPTION TEST ENGINE LIGHT CAME ON AND STAYED ON. CAR WAS ONLY 1/2 QUART LOW ON OIL AND WAS IN THE PROCESS OF A CONTROLLED OIL CONSUMPTION TEST. HAVE READ AN OVERWHELMING AMOUNT OF REPORTS OF 2018 CHEROKEES WITH THE SAME 2.4L ENGINE STALLING WHILE THE DRIVERS IS ACTIVELY DRIVING VEHICLE ANYWHERE FROM 25 MPH TO 70 MPH ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245662August 22, 2019
ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER LIGHTS AND WARNING COME ON RANDOMLY WHEN DRIVING. WHEN THE ERROR MESSAGE IS DISPLAYED, THERE IS NO WAY TO GET RID OF IT EXCEPT TURNING VEHICLE OFF AND ON. THE ERROR MESSAGE TAKES UP THE ENTIRE IN DASH SCREEN AND DOES NOT ALLOW FOR THE DIGITAL SPEEDOMETER TO BE SHOWN. THERE DOES NOT SEEM TO BE A PATTERN AS TO WHEN THIS OCCURS, HAS HAPPENED WHEN STARTING UP AND JUST RANDOMLY WHILE DRIVING (NOT SPECIFICALLY LINKED WITH A SPEED, DIRECTION, OR TURN).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245387August 21, 2019
ELECTRICAL SYSTEM, POWER TRAIN
THE "SERVICE SHIFTER" WARNING MESSAGE APPEARS IN THE "MESSAGE SCREEN" & YOU CANNOT CLEAR IT SO THE MPH & OTHER NEEDED DRIVING DATA IS UNAVAILABLE. ALSO ALL OF THE SHIFTER LIGHTS BECOME ILLUMINATED SO YOU CANNOT SEE WHAT GEAR THE TRANSMISSION IS IN. "CARGURUS.COM" HAS A LOT OF COMPLAINTS ON THIS SAFETY ISSUE. CAR IS IN MOTION & STATIONARY;.THE SHIFTER SERVICE MESSAGE APPEARS. IT 1ST OCCURRED YESTERDAY; 8/19/2019 TO ME. THIS IS A SAFET ISSUE BECAUSE MY MPH ETC IS UNAVAILABLE & I CANNOT VERIFY GEAR I AM IN. (DRIVE/REVERSE ETC)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245156August 20, 2019
UNKNOWN OR OTHER
"SERVICE SHIFTER" LIGHT POPS UP ON SCREEN AND THE P,R,N,D ALL LIGHT UP AT ONCE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244987August 19, 2019
UNKNOWN OR OTHER
LOW PRESSURE OIL LIGHT COMES ON WHEN TURNING. ONCE THE CAR DID NOT START, I HAD TO GET IT TOWED, TO FIND OUT THE CAR WAS OUT OF OIL, THOUGH THE DISPLAY READ LOW OIL PRESSURE IS AT 53%. I GOT AN OIL CHANGE AND A LITTLE OVER A MONTH, THE LIGHT STARTED TO COME BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244811August 18, 2019
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE ROAD WHEN MY 2018 JEEP CHEROKEE SUDDENLY STALLED WITHOUT WARNING SHUTTING ALL SYSTEMS DOWN. I WAS STUCK IN THE MIDDLE OF MY LANE WITH KNOW MEANS OF MOVING MY VEHICLE TO A SAFE AREA. I CALLED TRIPLE A AND WAITED 1.5 HOURS IN THE MIDDLE OF THE ROAD FOR A WRECKER. APPARENTLY MY VEHICLE WAS LOW ON OIL SO IT SHUTDOWN. HOWEVER I WAS NOT DUE FOR AN OIL CHANGE AND MY OIL LIFE WAS AT 13%. MY VEHICLE WARNING LIGHTS DID NOT ALERT ME THAT I WAS LOW ON OIL. I MADE A COMPLAINT TO MY SERVICE PERSON AT CHARLIE'S IN AUGUSTA MAINE SEVERAL MONTHS AGO WHEN I TOOK THE VEHICLE IN FOR AN OIL CHANGE AT 8000 MILES AND IT WAS 2 QUARTS LOW. THEY TOLD ME IT'S COMMON FOR A VEHICLE TO USE THAT MUCH OIL BETWEEN OIL CHANGES. THEY DID AN OIL CCONSUMPTION TEST AND SAID IT WAS NORMAL. JEEP SAYS YOU CAN USE A QUART EVERY 800 MILES. THAT IS 7.5 QUARTS BETWEEN OIL CHANGES IN A NEW VEHICLE. UNACCEPTABLE AND NOT SAFE FOR A VEHICLE TO SHUTDOWN DRIVING DOWN THE ROAD WITHOUT ANY WARNING. CONSUMER STATED THIS IS THE FIRST TIME IT HAS STALLED DUE TO LOW OIL PRESSURE. HOWEVER A FEW OIL CHANGES AGO CHARLIES DID AN OIL CHANGE AND TOLD ME MY OIL LEVELS WERE LOW. I THOUGHT THIS UNUSUAL AND THEY DID AN OIL CONSUMPTION TEST WITH NO FINDINGS. AT THIS TIME THEY DID NOT TELL ME THERE WAS AN OIL CONSUMPTION SERVICE BULLETIN ON THIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244715August 17, 2019
POWER TRAIN
SERVICE SHIFTER LIGHT CAME ON AND ALL GEARS LIT UP RED, PULLED OVER AND SHUT OFF THEN TURNED BACK ON. ALARM WENT AWAY, THIRD TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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