Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11431250August 31, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact also stated that the vehicle would start up and shut off independently without warning. Additionally, while driving at 60 MPH, the vehicle began to shake uncontrollably without warning as the contact lost control of the vehicle. The contact was able to pull over and shut off the vehicle. After multiple attempts, the contact was able to restart the vehicle and resume normal driving. The contact had taken the vehicle to a dealer and an independent mechanic and both were unable to diagnose the failure since no warning lights had appeared on the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431132August 30, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My 2016 Jeep Cherokee with 42100 miles on it locked up much like a brake locking up. The auto park brake feature is always applied when parked and has always worked fine until now. My wife was pulling out of the garage had just started to back up and the Jeep would not move. I was in the house she came inside and told me her issue with the Jeep. I went out and tried it, and had the same issue. I put it in reverse and tried to give it some more gas.. Jeep lurched some like the brakes were locked. Had no brake light though. I turned the engine off and restarted, made sure the brake light was out.. same thing.. I gave it more gas this time and something gave. I took it for a 30 mile drive.. it was on a Sunday, no shops open to talk to about it. On the 30 mile drive I had no issues even after stopping and restarting several times. Monday I called the service department where we purchased the Jeep. They said a two month wait to get it in. I called another dealer he said he could look at it but if it has no issues for me and he had no issues nothing he could do. So now my wife who is suppose to drive 350 miles to watch some of our Grandkids for a month while our Daughter is recovering from surgery is afraid to drive her Jeep. If I drive it and it has issues while she is out of town leaving me stranded on the side of the road.. It will be a big hassle. I do have the MOPAR extended lifetime warranty.. but if they cannot duplicate the issue at a service department they can't fix it.. what to do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430800August 27, 2021
ELECTRICAL SYSTEM
Warning to “Service Shifter”. Dealer said it needed new parts due to faulty wiring component. Internet/social media reports 100s of similar circumstances. Dealer said parts not covered by Jeep. Earlier years (2014-2015) and 2017 have recalls, but not 2016. Vehicle is only 5 years old and it’s extremely unclear why 2016 is not included in recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429247August 16, 2021
POWER TRAIN
I purchased car new on May 30, 2016. Recently, the vehicle is jerking and I am concerned for safety of passengers and others driving near me. Also, noted once it did not park properly and appeared to move It has now come to my attention that the PTU on this vehicle is recalled for some reason for only some vehicles. The dealership noted last week it requires a new PTU at $3,400 but there are no available parts for some reason. I said thats obviously because there is a very large problem. Please look into this as I am an Uber driver and now cannot afford to work as I am concerned about the safety of my passengers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428334August 9, 2021
UNKNOWN OR OTHER
I had my car parked in a public parking garage for a few hours, and it suddenly caught on fire on the backside of the car. There were no warning lights or anything like that before hand. The whole back of the car is burned and the cars on either side of me were damaged as well. The fire department had to come put the fire out. I don't know for sure, but it sure seems like it might have been the same Power Liftgate short circuit issue that the 2014-2015 Jeep Cherokees got recalled for (https://static.nhtsa.gov/odi/rcl/2015/RCRIT-15V393-6798.pdf)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11428357August 9, 2021
ELECTRICAL SYSTEM, POWER TRAIN
Transmission will not shift out of low gear. Especially when on a steel hill. Also, turn signals will not turn off unless I manually do so. Dealer tells me I must let them do a $125 diagnostic test, (I pay for it), then must be reviewed before they can say it’s a warranty or not. These seem to be common problems that many Cherokee owners have but never recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427901August 5, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2016 Jeep Cherokee. The contact stated that while operating the vehicle, the gear shifter error message was permanently displayed on the instrument panel. Additionally, the information from the speedometer, fuel gauge and other features were not available due to the failure. The vehicle was taken to the local dealer who replaced a gear shifter wire and bezel, but the failure persisted. The manufacturer was not contacted. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427707August 4, 2021
SERVICE BRAKES
Basically the parking brake would not release and the car was un drivable. Towed to dealership . Told the ABS module failed and now requires a complete brake job- recalibrate, replace rotors and pads. At a cost of $2000+ This seems to be the same exact problem that occurred 9 months ago. At that time we replaced the tires due to the wear they incurred. That was @ about 25,000 miles. The Jeep now has about 30,000 miles. 08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427572August 3, 2021
UNKNOWN OR OTHER, POWER TRAIN, ENGINE
shifter park.. car cuts off when car is idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427392August 2, 2021
POWER TRAIN
I got into my wife's 2016 Jeep Cherokee Latitude to drive to the store and heading down the road the message 'Service Shifter' showed up on the instrument cluster and all the gear selectors became illuminated red with no check engine light. Upon coming out of the store I started the jeep and the message was gone until I started heading down the road and same thing happened but this time there was a noticeable decrease in engine power and engine seemed to be running ruff at stop light. When I made it home and put the shifter in park and started to exit the jeep it started to roll forward and I hit the brake. I started the jeep back up and no message or anything and I backed the jeep up some and put back into park and this time it went into gear however I activated the parking brake to safe and instructed my wife to do so as well. This is a serious issue as we have teenage kids that drive our vehicles and poses a serious safety issue not to mention it rolling into our house. I called a dealership and was told they have not heard of this issue and would be hard to diagnose since there is no check engine light but sounds like the whole shifter assembly needs to be replaced and is not covered by the extended warranty that we purchased. After reading online about this issue there appear to be ALOT of people having the same issue and have had the shifter assembly replaced, Shifter bezel and wiring harness replaced, updates performed, and batteries changed(car and key fob) and is still having this issue. This issue poses a great risk to owners and anyone else around these Jeeps especially as it seems that there is not a fix only guesses on what the problem is since it keeps happening. This should be a recall and Jeep should be made to find the real problem and fix it before anything serious happens. We have had shift problems before and had update performed. I wasn't able to get pics or video as I was driving and the rolling forward happened out nowhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427516August 2, 2021
UNKNOWN OR OTHER
Shifter service light came on, made an appointment with the dealer, they did a diagnostic test, said battery was bad and said he really didn't think the shifter needed replacing. The battery was replaced and about 6 weeks later, the light came on again, and after reading some forums, it looks like this is a rather common probably with jeeps, so why is this not a recall? It also seems like the problem doesn't even go away after having the shifter kit replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427152July 30, 2021
ENGINE
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 70 mph, the vehicle decelerated to 45 mph independently. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where the TCM software was reset. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 58,215.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426957July 29, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was approaching a stoplight, the brake pedal was depressed but failed to respond causing 3 feet stopping distance delay. The message "Service Electronic Brake System" appeared on the instrument panel and the brake warning light illuminated. The contact stated that his daughter put the vehicle in neutral and stopped the vehicle. The contact stated that as the traffic cleared, his daughter pulled into a nearby gas station and parked the vehicle. The vehicle was towed to the dealer but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426854July 28, 2021
POWER TRAIN
While turning in a busy intersection recently at night my sons Jeep Cherokee Trailhawk quit moving all at once. Nearly getting hit, my son was able to get out of the vehicle and all was avoided. It appears the transfer case part number 68282447AB was defective and broke. This part has been recalled in some Jeep vehicles. Apparently not this one and this is a very dangerous problem Jeep should make right. Now it is in the repair shop with replacement parts months backordered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426041July 22, 2021
ELECTRICAL SYSTEM, POWER TRAIN
Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424171July 10, 2021
POWER TRAIN
My wife, while traveling on the interstate (I35), had a service transmission and engine light come on. The car immediately decreased in speed and performance and became undrivable at highway speeds, She had to limp to the next exit and call and wait for AAA. This was very dangerous due to highway traffic and speeds as well as her being stranded in the middle of nowhere in KS. When we got to the CDJR Dealership they said it was a common, known, issue (fault codes P0887 and C2226) and a software update was required which, by the way, is not free. So $100.45 later the car is "fixed" and we are on our way. This is a known defect (software issue), as identified by the manufacturer, which can be a safety risk to the driver and occupants and should be a no charge repair or recall in my opinion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422694June 28, 2021
POWER TRAIN
PTU. Jeep loses power some times when trying to accelerate and now the Service 4Wheel Drive light is on and according the the mechanic is because the PTU is failing and needs replace. I see there is a recall for Jeep Cherokees between 2014 and 2017 for PTU but I am being told that my VIN is not part of the recall however I am having the issues that are described as part of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422355June 25, 2021
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I was at the store came out started my jeep sat there for a minute put my jeep in drive pressed the gas pulled forward out of the parking spot when my jeep stopped my dash said put in park then select gear well i was in the middle of the lane and i couldn’t press the brake or turn my wheel there was a car coming down the lane and my jeep was just sitting there not able to turn back on. finally i was able to get my jeep to turn back on and i put it in reverse and left it in the parking lot if I were to drive home and that happened there could’ve been a major accident! I’m so grateful I was not on the interstate!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421783June 22, 2021
UNKNOWN OR OTHER
I keep getting a "shifter service" when I start my vehicle and even when I stop my vehicle. I have to turn the car on and then back on sometimes twice before it will stop. This started about 3 years after I bought the car and has been getting worse every since. I feel this is a safety issue because you cannot see the odometer when driving and have know idead how fast your might be going. You do not always have a place to pull over to turn your car off and back on. THIS NEEDS TO BE A RECALL! I have read hundreds of blogs where this is happening on this jeep type from years 2014 through 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421102June 16, 2021
POWER TRAIN
The 4X4 system stop working. the driveline from the front PTU to the rear differential is rotating but the wheels are not! no indication of any failure in the dash board while driving regular road. Under load, when trying (unsuccessfully) to climb a small hill, the 4X4 system gets "heating warning and shuts down. I was advised to take off the 4X4 fuse in order to not increase the damage. Bottom line - my jeep trailhawk is now a regular 2X4 car :-(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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