Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11422623June 28, 2021
STEERING
While driving the Service Shifter prompt came on and all the lights on the gear box turned red. The safety risk when this prompt came on is huge as you are driving and trying not to panic as you don't know if the car will stall or stop suddenly. MANY other people with Jeeps have experienced this problem. There should be a recall for this issue. This vehicle has under 25,000 miles. I went to the dealership and was informed the parts are not covered under warranty. It was confirmed the Bezel and Wire Harness will have to be replaced which the dealership did on 6/24/2021. The vehicle was only inspected by the dealership. No other warnings or dashboard messages prior to 6/23/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422277June 25, 2021
ENGINE, POWER TRAIN
I received an engine shutoff signal which disabled the car immediately without prior warning. It was due to the protection signal for low oil. The vehicle had a oil change 5,000 miles prior with synthetic oil. Over the course of 5,000 miles it "burned" the oil to the point of low level. Upon discovery, I noted many customer complaints (online) of this issue. There was no prior warning to the low oil level (no low pressure light or indicator.) I purchased this vehicle for my daughter and had she been driving on a busy highway, it would have disabled her car without any power to safely navigate this from the road, probably leading to a major accident. A newer vehicle with no mechanical issues does not "burn" oil excessively, this is a major engine issue. Some oil loss is understood and normal (in older cars), this newer vehicle used over 3 quarts of oil in the span of one oil change. Had I known about this issue, I would have been vigilant in monitoring this issue. Not knowing about this issue led to a very unsafe shutdown of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421756June 21, 2021
AIR BAGS
The vehicle didn’t have any warning lights or messages on dashboard. Someone ran a red light and hit my car while we were both going over 40mph and my airbags didn’t deploy but there’s did.. my car got towed as it wasn’t drivable anymore and was told the airbags where suppose to deploy but they didn’t.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11421577June 20, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Jeep is used as a flat tow vehicle with our 2004 Monaco RV. On June 8, we left Ducket Mill Campground in Dawsonville GA to return home to Cincinnati OH. The vehicle was attached to the RV with the Blue Ox Flat Tow system. The four tires on the Jeep were checked and were all rolling. We followed the instructions in the manual, which were also the instructions given to us by the RV dealer who did the installation. One hour and a half after we left, the Jeep started smoking. A truck driver who passed our vehicle pulled off the side of the road yelled that the parking brake was on and needed to be turned off. Upon checking, there were two flat, chewed up tires. We were towed to a tire dealer in Ellijay GA to have repaired. We have one of the tires. That night, we found a Jeep salesman from 2017 on YouTube explaining the parking brake had to be disengaged to make sure there were no problems in flat towing. This was the first we had heard of this problem. We checked in the manual, and the only mention was that the electronic parking brake can be disengaged. No other warning. When we got home, we had the Jeep into the dealer. They could find nothing wrong with the parking brake system. They DROVE the car, but dd not flat tow it. The person at the tire store showed us how the tire was worn and torn up in a small area, probably caused by the parking brake engaging. Since we were not in the car and the car worked fine for an hour and 1/2 (not to mention the entire way down from Cincinnati to Dawsonville), we believe the parking brake engaged by itself as we drove through the mountains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421394June 18, 2021
POWER TRAIN
My daughter was driving her car. It started "jerking". She pulled into a parking lot because she was worried. Her granddad went to pick it up and it drove fine for him. He said the parking brake was on- she did NOT put the parking brake on. I drove it down the street the next day- it jerked then also- and then stopped in the middle of the road. I was able to get it started back up and pull into my driveway. The next day my husband got it towed to a repair shop. It wouldn't work at all! The shop says it needs the transmission rebuilt or a new one. I feel my daughter's safety was at risk, because she is a newly turned 16 year old driver. If she had been driving it when it completely stopped it could have been bad. There were no warning lamps or messages beforehand- except that the parking brake was on- when it was not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420826June 14, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
SERVICE SHIFTER. The Shift Bezel keeps going out. I reading that is happening to a lot of other people only had this car 2 months. The gear shifter Bezel lights up all red and service shifter shows up on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420055June 8, 2021
POWER TRAIN
Randomly weekly multiple times the car screen says service shifter across dash screen. Which causes most of the gauges to be hidden and a huge distraction. The car will not stop saying this message until you pull over and shut it off. After restarting the car is back to normal. I contacted local dealer about this issue multiple times and they said they know of the issue happening to this model but there is no fix for it at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420061June 8, 2021
ENGINE
Vehicle has 42,000 miles on it passenger side front exhaust pipe has broken at the flex joint. Vehicle is strictly road driven and garaged when not in use. Part# 68110128AC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420206June 8, 2021
UNKNOWN OR OTHER, POWER TRAIN
Hello, In March I received a performed recall W84 for my 2017 Jeep Cherokee. A recall W84 the PCM and TCM modules. Since then I have had on the cluster a warning light which came on stating 'Service Shifter'. When this happened, all the lights on the shifter turned red. This happened when driving. This was a intermittent issue that was becoming more consistent. I went to McKevitt for reparation. It costed me $735! $360 for diagnosis, $120 for parts and $235 for labor!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418449May 25, 2021
ENGINE
When breaking or turning on multiple occasions the vehicle shifts into neutral and turns off. It then stalls until it is switched on again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417608May 18, 2021
ELECTRICAL SYSTEM
Went to start my car and it didn't start. There was no cranking at all. Took it to the mechanic after jumping car. Mechanic called back few hours later. Said electrical is draing the power. Lucky I didn't loose my alternator. There was no one hurt and no sign of this happening before hand. Only the mechanic i took it too has checked it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417387May 17, 2021
POWER TRAIN, ELECTRICAL SYSTEM
At traffic stop light, vehicle transmission disengaged and acted as though in a neutral or park position even though shift position was in drive. Warning lights indicated "Service Shifter". Placed shifter into park and turned off engine. Restarted and placed shifter into drive. Appeared to drive normally to destination. Next engine start, warning indicator of Service Shifter returned with no apparent drive issues. Next engine start, warning indicator did NOT appear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416216May 11, 2021
ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER APPEARS ON DASH BOARD. CAR KEEPS STALLING AND TELLS ME TO TO PUT IN SHIFT GEAR. I HAVE TO PULL OVER AND RESTART MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416008May 10, 2021
PARKING BRAKE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE PARKING BRAKE ENGAGED INDEPENDENTLY, WHILE DRIVING AT LOW SPEEDS. THE CONTACT STATED THAT ON ONE OCCASION THE BRAKE ENGAGED WHILE DRIVING AT 25 MPH. THE VEHICLE WAS TAKEN TO FLEMINGTON DODGE JEEP (204 HIGHWAY 202/31, FLEMINGTON, NJ 08822, (800)796-9902). THE DEALER INSPECTED THE STAR CONNECTORS AND FOUND MULTIPLE PINS WITH CORROSION. THE DEALER CLEANED THE STAR CONNECTER AND ADDED DI-ELECTRIC GREASE TO THE CONNECTORS. THE IPE AND IP3 HAD LOSE PINS IN THE CONNECTORS. THE PINS WAS REPAIRED AND SECURED INTO THE CONNECTOR HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE DEALER REFUSED TO PROVIDE THE CONTACT WITH FURTHER ASSISTANCE. THE VEHICLE WAS ALSO TAKEN TO WELSH JEEP CHRYSLER (36 DUMONT RD, FAR HILLS, NJ, 07931, (908)234-0109) TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE PARKING BRAKE WAS ENGAGING INDEPENDENTLY. ADDITIONALLY, THE MECHANIC DETERMINED THAT THE FOUR-STAR CONNECTORS AND PLUGS WERE INCORRECTLY CONNECTED AND THERE WAS NO DE-ELECTRIC GREASE ON THE CONNECTORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,994.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415565May 7, 2021
POWER TRAIN
DRIVING 45MPR SERVICE SHIFTER LIGHT COMES ON, ALL GEARS P.R.N,D L LIGHTS COMES ON CAR JERKS WHEN POSITIONING IN AND OUT OF PARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415114May 4, 2021
POWER TRAIN
'SERVICE SHIFTER' MESSAGE COMES ON AND ALL LIGHTS LIGHT UP ON THE SHIFTER WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415154May 4, 2021
ELECTRICAL SYSTEM, POWER TRAIN
THE "SERVICE SHIFTER" COMES ON AT RANDOM TIMES. THE VEHICLE MUST BE RESTARTED TO CLEAR THE CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414465April 29, 2021
POWER TRAIN
MY 2017 JEEP CHEROKEE DISPLAYS "SERVICE SHIFTER". I'VE SEEN MULTIPLE ONLINE REVIEWS/COMPLAINTS FOR THE SAME ISSUE, YET THIS $900 TO REPAIR ISSUE HAS NOT BECOME A RECALL. WHAT RECOURSE DO WE ALL HAVE AND WHY WON'T JEEP FIX THIS ONGOING PROBLEM? THE MESSAGE HAS BEEN GOING ON/OFF INTERMITTENTLY SINCE I BOUGHT THE VEHICLE IN 2019, HOWEVER, AT THAT TIME, THE SERVICE DEPARTMENT SAID IT PROBABLY WASN'T CRITICAL TO HAVE IT REPAIRED AT THAT TIME. NOW, THEY'RE SAYING THE SHIFTER NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414290April 28, 2021
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT KEEPS COMING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413493April 23, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
JEEP WILL STALL WHILE DRIVING. ENGINE WILL SHUT OFF, LOSE POWER STEERING, CANNOT ACCELERATE TO TRY TO GET OUT OF HARMS WAY, BATTERY, OIL AND ENGINE LIGHT WILL COME ON AND RECEIVE A MESSAGE SAYING TO "SHIFT TO PARK OR NEUTRAL TO START THE VEHICLE". IF YOU WANT A COUPLE MINUTES THE JEEP STRUGGLE TO TURNOVER BUT EVENTUALLY WILL. THIS IS EXTREMELY DANGEROUS AND THIS VEHICLE NEEDS TO BE RECALLED IMMEDIATELY!!!! THIS IS A MAJOR SAFETY ISSUE!!! IT HAS HAPPENED TO ME 6 TIMES IN THE PAST 3 WEEKS. IT HAPPENS WHILE DRIVING AND OCCURS WITHOUT WARNING ON ANY STREET OR HIGHWAY, TURNING OR BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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