Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11671225July 4, 2025
POWER TRAIN
Vehicle power train unit was recalled 01/23/2025 for failing parts, however, no parts are available for a fix, Jeep/FCA are not aware when the parts will be available and/or when the recall will be completed. The failure of the PTU can cause dangerous, if not fatal results, including a lower of drive power, a vehicle crash, a loss of park function, and even death. The PTU is recalled, however, I have also already replaced it once and paid out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671283July 4, 2025
POWER TRAIN
Drive shaft busted at approximately 54, 900 miles. Was explained to me by my mechanic how bad this was, and that this could have been gravely injurious to me and others, and that I got lucky. Approximately one month later the air compressor went. The 4WD service light comes on, which suggests a drivetrain problem, as well, though could be an electrical issue. Both repairs were costly. This is unacceptable for a car under or around 55,000 miles and is well-maintained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671038July 3, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4-WD warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was also referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 155,165.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671108July 3, 2025
POWER TRAIN
Grinding/binding when backing up or turning the vehicle. Vehicle was taken to dealership 12/28/2023 where I was charged 306.00 to diagnose the issue. Estimate to repair was 4291.66 on a vehicle that had 23,823 miles on it. Went to 3 independent mechanics for estimates and none would touch the vehicle because Jeep would not release the codes for software or provide information for a fix. 01C/NHTSA 25V-011 recall notice then received 2/2025 with NO REMEDY AVAILABLE. Registered for recall and signed up for notifications when parts are available and still waiting as of July 3, 2025. Manufacturer has failed to provide timely repairs of my vehicle which is now slow to accelerate on the highway, noise is louder, binding is worse on turning and backup. Vehicle is useless to drive any distance away from home. Independent mechanics are vocal about how Jeep should be ashamed of their tactics. Need my car fixed or replaced at this point. Total failure of manufacturer. Will submit receipts for reimbursement of diagnostics costs from Jeep dealership also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670718July 2, 2025
POWER TRAIN, UNKNOWN OR OTHER
My 2019 Jeep Cherokee 2.4L engine is consuming an excess amount of oil. I took it to the dealership and the only solution I was given was to replace my entire engine. I looked up recalls for this, there are none. Never received anything from JEEP like other people online have regarding excess oil consumption. I have to now get oil changes every 1,500 miles… The oil light doesn’t come on, instead, every time I go to make a turn. The car turns off while driving or stalls. Very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670524July 1, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 MPH and while depressing the accelerator pedal, the vehicle started shaking abnormally. The contact pulled over to the side of the road turned off and restarted the vehicle, and the vehicle started operating as intended. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transfer case, rear axle, and exhaust pipe needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V01100 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall; however, the VIN was added later, there was a possibility of being reimbursed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670621July 1, 2025
POWER TRAIN
The rear differential developed a crack along the outer edge, resulting in a peeling effect along the edge of the unit resulting in fluid loss. We were informed by our dealer (who discovered the issue) that the part needs to be replaced to prevent full failure of the part and a catastrophic event on the road. I called Jeep to seek financial assistance and was told to get an official diagnosis from the dealer, ($180) which I paid for, in order to submit my claim to Jeep and request for reimbursement of approximately $4,200 for replacement part, labor and required wheel alignment. I submitted to Jeep the official dealer diagnosis and receipts for repair. There were no warning lamps or symptoms other than the fluid loss and visual cracks on the differential housing. We were informed by the dealer that they have experienced and repaired one other vehicle with the exact problem and that this is a common and known problem on specific model year Jeep Cherokees. I paid out of pocket for the repair, as we could not afford the 3-6 month time wait for the dealer to resolve financial assistance for the replacement. Note - Jeep Care asked me to submit documents directly to them regarding my claim and assigned CASE number-93372499. Which I did. They then responded and advised I contact my dealer for financial assistance. Which I did. The dear contacted Stellantis and then responded that since I prepaid for the repair, no financial assistance will be given. I then reached out the Wisconsin Dept of Agriculture and Consumer Protection to contact Stelantis on my behalf. They contacted Stellantis, and received a reply that since I am out of warranty, I will receive no financial assistance. So, Stellantis provided two different answers to my request. Informing the dealer since I prepaid, I will receive nothing, and informing Wisconsin that since I am out of warranty, I will receive nothing. Two different answers to the same request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669889June 28, 2025
ENGINE, POWER TRAIN
Vehicle started jerking while accelerating. Acceleration was also extremely slow, especially at lower speeds. Vehicle was also shaking at one point when reaching about 50 mph, but had just driven at over 60mph without shaking. Oil level is good. All temperatures are normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669699June 27, 2025
POWER TRAIN, STEERING
PTU needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669604June 26, 2025
POWER TRAIN
My 2019 Jeep Cherokee, which is currently experiencing a Power Transfer Unit failure. My Service 4WD light came on, and the vehicle is exhibiting the same symptoms as those covered under several PTU-related recalls, including Recall W47 and Recall 01C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668528June 23, 2025
POWER TRAIN
A grinding noise came from under the vehicle and it began handling differently. A local garage looked and found the rear differential/axles/propeller shaft loose and making internal noises. They referred me to the dealer. A month to get in. I tried a reman, but parts are backordered I am told because these are failing everywhere. The vehicle is unsafe and now the dealer says September at the earliest, $1,000 plus labor, parts cost unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668540June 23, 2025
ELECTRICAL SYSTEM
The cars start/stop feature hardly works, and it has just stalled right after the start/stop was engaged and then gave me a message saying “start/stop required” and then was in drive but was rolling backwards and wouldn’t start and then when it finally did start it was a sputtering mess. The start/stop feature consistently struggles to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668771June 23, 2025
POWER TRAIN
The SVC 4WD light came on. Took it to dealer and was told I need to pay $4,000 out of pocket to get the ptu replaced. I’ve read articles stating that my car should have a recall on it but when I search my vin… nothing comes up. Could result in complete loss of control, or car can’t disengage from parking brake when seated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668466June 22, 2025
POWER TRAIN
I WAS VISITING MY NEICE IN MISSOURI. 2019 JEEEP CHEROKEE, 33,000 MILES. MY POWER TRAN UNIT HAS BROKE AND I HAD TO LEAVE MY VEHICLE IN MISSOURI TO DRIVE BACK MY NEICES VEHICLE. I WAS TOLD NOT TO DRIVE IT AS IT WAS TOTALLY GONE. I DIDN'T DO ANYTHING TO CAUSE THIS. THIS WAS SUPPOSED TO BE MY LAS CAR AND NOW ITS A DISASTER. WHY HAVE SO MANY OTHER 2017-2019 JEEP CHEROKEES NOT BEEN RECALLED VS ALL THE RECALLS ON OTHERS NOTHING DIFFERENT IN MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667946June 19, 2025
POWER TRAIN
There is a recall that has been out at least 5 months and there still is no fix. I feel unsafe driving my car with my baby and family in it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667603June 18, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667663June 18, 2025
POWER TRAIN, VEHICLE SPEED CONTROL
The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667667June 18, 2025
ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated that while her daughter was driving on the highway at 50-60 MPH, the vehicle stalled. While driving 20 MPH in a subdivision and approaching a stop, the vehicle stalled. The vehicle was restarted after several attempts. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The dealer confirmed there was no recall coverage on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 48,829.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667702June 18, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the PTU had failed and needed to be replaced. The dealer informed the contact that the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667712June 18, 2025
POWER TRAIN
Jeep sent out a safety recall (01c) concerning two speed power transfer unit. In early 2025. I had failure of my PTU in early 2024 for which I paid for the repair DOS 5/24/2024. I continue to have issues with the PTU. Per the recall notice Jeep advised that I would be reimbursed the cost of prior repairs within 60 days of submitting my request. I submitted on 4/11, on follow-up I was told they did not get my request and resubmitted on 5/8. I spoke with Ian on 5/8 and was told to expect reimbursement in 60 days. On 5/10 I received an email that Jeep would not honor reimbursement until a repair remedy was available. 6/18 was informed that a repair remedy still is not available. Request assistance on getting reimbursement and re-repair of PTU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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