Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11310335February 20, 2020
ENGINE, FUEL/PROPULSION SYSTEM
IRREGULAR OIL CONSUMPTION IN THE 2.4 LITER MODEL OF THE JEEP CHEROKEE. WHILE DRIVING ON THE HIGHWAY THE CAR SHUT OFF DUE TO LOW OIL PRESSURE. THERE WAS NOT ANY WARNING AND THE CAR WAS NOT DUE FOR AN OIL CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309608February 17, 2020
ENGINE
MY 2018 JEEP CHEROKEE LATITUDE PLUS SHUT OFF WHILE DRIVING. THE FIRST TIME (12/8/2019 @ 1200 HRS) I WAS PULLING UP TO A STOP SIGN AND IT JUST SHUT OFF. NO DASH INDICATOR WARNING LIGHTS AND IT HAD PLENTY OF FUEL. THE SECOND TIME (12/9/2019 @ APPRX 1600 HRS)I WAS TURNING LEFT ONTO A VERY BUSY CITY STREET AND IT SHUT OFF. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD SO I WOULDN'T GET HIT. AGAIN NO WARNINGS AT ALL. AFTER APPRX 10 MINUTES CAR WAS ABLE TO RESTART. DROVE STRAIGHT TO DALLAS DODGE(APPRX 23 MILES.) THEY SAID IT WAS LOW ON OIL. SHOULD ADD OIL OR GET OIL CHANGE. BUT SINCE THEY WERE CLOSING THEY DID NOT HAVE ANYONE WHO COULD HELP. ALSO SAID AN OIL CONSUMPTION TEST NEEDED TO BE DONE, BUT THEY COULD NOT PERFORM IT. OIL CHANGE PLACES WERE CLOSED. I DROVE TO AUTO ZONE AND PURCHASED A 5 QT BOTTLE OF SYNTHETIC OIL. ADDED 3 QTS. TO FILL. 16-DECTOOK CAR TO APPOINTMENT @ ED VOYLES. THEY HAD TO ADD 1.5 QTS OF OIL. SAID TO BRING IT BACK IN 1000 MILES OR IF OIL GOT LOW BEFORE THAT, BRING IT IN SO THEY CAN MEASURE IT AND DOCUMENT AMOUNT OF TIME AND MILEAGE. 4-JAN2ND OIL CONSUMPTION TEST AT ED VOYLES. THEY HAD TO ADD 1 QT. SAID TO COME BACK IN 1000 MILES 1/15/20203RD OIL CONSUMPTION TEST. REQUIRED 2 QUARTS TO BE ADDED. SERVICE DEPT SAID ENGINE NEEDS TO BE REPLACED. THEY WILL CALL CHRYSLER/JEEP WARRANTY TO ORDER NEW ENGINE. HOWEVER, THEY SAID THEY WILL NOT PROVIDE A COURTESY VEHICLE I WILL HAVE TO RENT ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309403February 15, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
DRIVING THE VEHICLE ON A MAIN STREET AT ABOUT 45 MPH THE ENGINE STALLED COMING UP TO A RED LIGHT TURNING RIGHT. AFTER SHIFTING BACK TO PARK AND STRUGGLE TO TURN OVER AND RESTART, ABLE TO GET BACK HOME WITH SAME PROBLEM OCCURRING 2 MORE TIMES. REPLICATED THE ISSUE AGAIN PARKED AT THE HOUSE WITH A VERY HARD STRUGGLE TO START. STEERING AND ENGINE POWER COMPLETELY GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308671February 12, 2020
UNKNOWN OR OTHER
ALL OF A SUDDEN "SERVICE SHIFTER" WITH THE SHIFTER LIGHTS ALL ILLUMINATED RED. I'VE HAD NOTHING BUT PROBLEMS WITH THIS THING SINCE I BOUGHT IT. THE TRANSMISSION IS SPANKED. MY CAR WILL SHUT OFF IN MOTION AND NOT START BACK UP WHEN IT DOES THIS. I HAVE TO SIT AND WAIT FOR HOURS. I CALLED THE DEALERSHIP AND THEY ADVISED THERE IS NO RECALL ON THIS VEHINCLE. I CURRENTLY HAVE A 2018 THIS SHOULD NOT BE GIVING ME THESE ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308310February 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, UNKNOWN OR OTHER
RIGHT WHEN MY VEHICLE HIT 25,000 MILES, I NOTICED THAT ON THE HIGHWAY WHILE IN MOTION THE SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ALL IN RED, P,R,N,D. YOU SHUT THE ENGINE OFF AND ALL TURN OFF THEN WHEN YOU START DRIVING AGAIN THEY'LL DO THE SAME. IT'LL STOP FOR A FEW DAYS AND THEN START AGAIN. FINALLY TOOK IT TO THE DEALERSHIP IT ENDED UP BEGIN WIRES AND A SHIFTER HARNESS. A LOT OF JEEP CHEROKEE 2017-2019 OWNERS ARE EXPERIENCING THE SAME THING RIGHT AROUND THE SAME MILES. THIS NEEDS TO BECOME A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308330February 10, 2020
POWER TRAIN
WHILE DRIVING ON SMALL HWY- ALL LIGHTS ON SHIFTER ILLUMINATE AND A SERVICE SHIFTER MESSAGE DISPLAYS, MESSAGE GOES AWAY AFTER STOP AND RESTART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308333February 10, 2020
ELECTRICAL SYSTEM, ENGINE
CAR RANDOMLY SHUTS OFF- HAS HAPPENED APPROXIMATELY 8 TIMES IN THE LAST12 MONTHS. CAR IS IN MOTION- AS BRAKES ARE APPLIED TO SLOW DOWN.. CAR JUST DIES WITHOUT NOTICE. SO FAR I'M LUCKY IT'S ONLY BEEN WHILE I'M NOT ON THE HWY. BUT APPROACHING A STOP OR TURN. TAKES A COUPLE MINUTES AND A FEW HARD CRANKS TO GET IT TO RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308061February 9, 2020
ELECTRICAL SYSTEM
I BOUGHT THE CAR IN NOVEMBER 2018. THE FIRST 6 MONTHS I BATTLED THE WIND SHIELD WIPERS GOING OUT. AS I HAD TO SEE THE DEALERSHIP 5 TIMES BEFORE THEY WERE PROPERLY FIXED. NOW FOR THE PAST MONTH I HAVE HAD A SERVICE SHIFTER POP UP AND I HAVE CALLED THE DEALERSHIP AND THEY SAID THEY WOULD GET BACK WITH ME. NOW THE SERVICE SHIFTER IS POPPING UP EVERYDAY AND IT SEEMS JEEP HAS GOTTEN A LOT OF COMPLAINTS WITH THIS. NEED SOME ADVICE OF WHAT TO DO IF DEALERSHIP WILL NOT HELP. IT'S HAPPENING EVERY DAY!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307188February 5, 2020
ELECTRICAL SYSTEM
WHILE DRIVING , CAR WILL SHUT OFF ENGINE/ELECTRIC SHUTDOWN. IT HAPPENS WHILE THE CAR IS MOVING AND THE POWER STEERING GOES MAKING IT VERY SCARY. ONCE THE CAR COMES TO A STOP THE ONLY THAT COMES ON IS THE BATTERY LIGHT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306944February 4, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY SERVICE SHIFTER LIGHT COMES ON EVERY 3,000 MILES. TWO MONTHS AGO I WAS APPROACHING A RED LIGHT AND MY SERVICE SHIFTER LIGHT CAME ON AND MY CAR JUST SHUT OFF. MY BABY WAS 5 MONTHS AT THE TIME AND WE WERE IN THE MIDDLE OF TRAFFIC. I TRIED TO START IT UP BUT HAD NO LUCK FOR 15 MINUTES, IT EVENTUALLY STARTED AND CONTINUED TO STALL ON MY WAY HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307064February 4, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
CAR STALLED AND THE PANEL STATED SHIFT TO PARK ON PANEL AND WOULD NOT CRANK BACK. TRIED MULTIPLE TIMES AND HAD A LONG HARD CRANK AND ENGINE FINALLY CAUGHT UP AND CRANKED. SHIFTED INTO PARK AND WENT ABOUT 1000 - 1500 FEET AND IT DIED AGAIN. WAITED AND TRIED TO CRANK AGAIN AND WENT TO HARD CRANK AGAIN BEFORE STARTING. TOOK TO DEALER AND THEY CLAIMED LOW OIL. THIS IS THE REASON FOR GOING DEAD. STATED I NEEDED OIL CHANGES EVERY 5K AFTER I WAS TOLD INITIALLY 10 K THEN AT 1ST OIL CHANGE TOLD 7500K AND THEN AT THIS PROBLEM THEY STATED NO IT WAS DEFINATELY 5 K. THIS TIME, PANEL LIGHTS UP AND SAYS SERVICE SHIFTER SOON. ALL LIGHTS ON DRIVE SHIFTER LIGHTS UP. NOT JUST ON PARK OR REVERSE OR DRIVE. ALL LIGHTS ILLUMINATED. THEY COME AND GO. I ALSO HAVE SMELLED SOMETHING BURNING THE LAST DAY OR SO AS WELL. COULD NOT CONFIRM YET. I WILL CONTINUE TO WATCH OUT FOR THIS. 1ST DATE 12/4/19 AND SERVICED AT DEALER ON 12/5/19 MILEAGE 31146 AND NOW THIS IS 2/4/20 MILEAGE TODAY IS 34116
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306388January 31, 2020
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE JEEP COMES WITH THE FEATURE OF WHEN U COME TO A STOP SIGN OR STOP FOR ANY TIME THE MOTOR SHUTS OFF AND RESUMES WHEN THE GAS PEDAL IS PRESSED. MY WIFE VEHICLE'S HAD A EXCLAMATION POINT LIGHT COME ON SO SHE TOOK IT TO THE DEALERSHIP AND THEY PUT IT ON A COMPUTER AND FOUND NOTHING WRONG. THAT'S SAME VERY NIGHT SHE WAS DRIVING AND SUDDENLY HER MOTOR JUST SHUTS OFF AL.OST CAUSING A ACCIDENT. SHE HAD TO PULL OFF THE ROAD AND AFTER MULTIPLE TRIES OF TURNING THE KEY ON AND OFF IT FINALLY RESTARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301801January 25, 2020
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR STALLS WHILE DRIVING. WHEN LETTING OFF THE ACCELERATOR, THE CAR WILL MAKE A BEEPING SOUND AND CAR DIES. IT TAKES A COUPLE TRIES TO GET THE CAR RESTARTED. THIS ONLY HAPPENS WHILE CAR IS COLD. ONCE IT IS RUNNING FOR A WHILE IT DOESN'T SEEM TO DIE. SEEMS RELATED TO THE COMPLAINTS OF RECALL U87.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301851January 25, 2020
POWER TRAIN
HAVE HAD SEVERAL ISSUES WITH THIS CHEROKEE, MY OIL PRESSURE LIGHT WOULD COME ON WHEN I WOULD TAKE SUDDEN TURN, I TOOK IT IN TO MY LOCAL DEALER AND THEY STATED TO START AN OIL CONSUMPTION TEST, IT APPEARS THE MOTOR EQUIPPED IN THE CHEROKEE WAS BURNING OIL AND THEY COULDN'T DETERMINE WHERE THE OIL WAS GOING, ALSO DURING THIS TIME, MY 'SERVICE SHIFTER' LIGHT CAME ON MY DASH AND ALL OF THE SHIFTER LIGHTS WOULD COME ON AT THE SAME TIME, THIS WOULD HAPPEN PERIODICALLY, THEY DECIDED THEY NEEDED TO REPLACE MOTOR DUE TO THE OIL ISSUE, I ASKED ABOUT THE SERVICE SHIFTER ISSUE, THEY STATED THAT THEY COULD NOT FIND ANY FAULTS WITH THE SERVICE SHIFTER, SURE ENOUGH 3 WEEKS LATER MY SERVICE SHIFTER LIGHT CAME ON AGAIN AND WOULDN'T GO OFF, I WAS UNABLE TO TELL WHICH GEAR I WAS IN BECAUSE OF THIS BECAUSE OF ALL OF THE GEAR LIGHTS WERE ON SIMULTANEOUSLY, NEEDLESS TO SAY, THE DEALER DOES NOT HAVE AN ANSWER FOR THIS ISSUE, I WOULD LIKE TO REQUEST THIS ISSUE BE DOCUMENTED AND REPAIRED OR RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301630January 24, 2020
ENGINE
2018 JEEP CHEROKEE STALLED WHILE DRIVING, IN MOTION ON STATE HIGHWAY, OIL LIGHT CAME ON SIMULTANEOUSLY, CAUSING POWER STEERING TO FAIL, FINALLY AFTER SEVERAL ATTEMPTS MOTOR RESTARTED BUT AUTO WOULD NOT ENGAGE DRIVE, HAD TO TURN OFF ENGINE AND RESTART X3,, THIS HAS HAPPENED 3 TIME TODAY 1/24/2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300780January 21, 2020
POWER TRAIN
WHILE IN MOTION, ALL THE INDICATOR LIGHTS FOR MY SHIFTER TURNED ON AND SERVICE SHIFTER WARNING WAS ILLUMINATED ON MY CLUSTER. ONCE I STOPPED AND TURNED OFF THE VEHICLE, THE CONDITION CLEARED AND WENT AWAY. THIS HAS OCCURRED TO ME ABOUT 6 TO 8 TIMES IN THE LAST 6 MONTHS OR SO, SOME HAVE BEEN WHILE DRIVING, AND IT DOESN'T MATTER THE TYPE OF ROAD I HAVE BEEN ON WHEN IT HAPPENS, AND SOME HAVE BEEN WHEN I START THE VEHICLE AND IT IMMEDIATELY SHOWS UP. THE DEALERSHIP I TOOK MY VEHICLE IN TO GET THE PROBLEM DIAGNOSED, WHICH IS WEST HILLS CHRYSLER JEEP DODGE RAM, IN BREMERTON WASHINGTON, MENTIONED AFTER I ASKED IF THIS WAS A COMMON THING THAT THEY WERE DOING ABOUT A REPAIR A WEEK FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300979January 21, 2020
SEAT BELTS
RECENTLY MY SON WAS COMPLAINING ABOUT DIFFICULTY BUCKLING HIS SEAT BELT. UPON INSPECTION, I NOTICED THAT HIS SEAT BELT WAS FRAYED IN SEVERAL PLACES. IT IS NOW FRAYED HALF WAY THROUGH THE WIDTH. I THOUGHT MAYBE HE WAS BEING TO ROUGH WITH THE SEATBELT, UNTIL I NOTICED MY OLDER SONS SEATBELT WAS DOING THE SAME THING. TO AVOID USING THE SEATBELTS FURTHER, I HAVE HAD TO MOVE MY YOUNGEST SON TO THE MIDDLE AND MY OLDEST TO THE FRONT PASSENGER.*DT CONSUMER STATED SHE WAS NOT SURE IF THERE WAS DAMAGE TO THE WIRING.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300224January 17, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TURNED ON THE VEHICLE AND IMMEDIATELY ALL THE RED LIGHTS WERE LIT UP ON THE GEAR SHIFTER. IT SAID SERVICE SHIFTER AND WOULD NOT MOVE TO A DIFFERENT SCREEN. CONCERNED ABOUT THIS I GOOGLED IT, AND FOLLOWED INSTRUCTIONS TO RESET. I TURNED THE CAR OFF AND WAITED 30 SECONDS, TURNED IT BACK ON, NOTHING SO I DROVE AWAY. 10 MILES LATER THE CAR DINGS, SERVICE SHIFTER, AND THE SHIFT LIGHTS WERE ALL LIT UP AGAIN. I PARKED, TURNED THE CAR AND FOLLOWED THE SAME PROCEDURE. WITHIN 6 MILES IT DID IT AGAIN. THIS SEEMS TO BE A PROBLEM WITH JEEP CHEROKEE'S AND IT IS NOT JUST THE 2018 MODEL YEARS, IT SEEMS TO BE SO COMMON THAT JEEP PERFORMED A RECALL ON OTHER CHEROKEE YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298297January 9, 2020
POWER TRAIN
I WAS DRIVING THE VEHICLE AT 32,128 MILES AND GOT A SERVICE MESSAGE THAT SAID 'SERVICE SHIFTER'. I CONTACTED MY DEALERSHIP AND THEY SAID IT IS AN ISSUE THEY'VE SEEN BEFORE. I WAS ON A CITY STREET, I GOT TO A PARKING LOT AS SOON AS POSSIBLE. CALLED THE DEALERSHIP BEFORE SHIFTING TO PARK, OR TURNING THE CAR OFF. THEY INFORMED ME THAT BY TURNING THE CAR OFF, THE LIGHT SHOULD DISAPPEAR WHEN I TURNED IT BACK ON. WHEN I TURNED MY CAR ON AFTER TURNING IT ON, THE LIGHT WAS GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297846January 8, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY GEAR SHIFTER LIGHTS ALL LIGHT UP AND THE DISPLAY ON MY DASH BOARD SAID SERVICE SHIFTER THIS HAPPENED WHILE DRIVING AT 35 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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