Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11443166December 8, 2021
ENGINE
When stopping to turn the engine cut out while we were attempting to turn left. The car then alerted us to put the car into neutral to start ( Shift To Park Or Neutral Press Break + Select Gear.) We attempted to do as much in the middle of the intersection we were stuck in, posing a safety risk since we were in the middle of a left hand turn with on coming traffic. The lights, radio and dash were working at this point. We put the car into neutral and pushed it safely out of intersection and attempted to restart the engine, at this point the engine wouldn't turn over and there were no alerts. I called AAA for assistance. The service man who came out jumped my battery and got the car started. He informed me he gets many calls about Jeep Cherokees doing this and if a jump doesn't work he ends up towing the vehicle. I was able to drive the Jeep Cherokee back home since I didn't live too far away but as soon as I turned off my vehicle and tried to restart it the engine refused to turn over again and I got a check engine light. I attempted to start the Jeep Cherokee the next morning and was given a change oil soon message but nothing else, the engine wouldn't turn over, I called AAA for a tow to the mechanic. The next day the mechanic called me letting me know the car started right up for him and he changed my oil. He then ran diagnostics to see if anything came up. Nothing did, he also test drove it three times and started it six times to make sure it was running and told me that everything seemed OK but he read online that low oil levels will make Cherokee engines abruptly stop working. He advised me to check my oil before starting my car every time and report the issues here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441940November 29, 2021
ELECTRICAL SYSTEM
Service Shifter Light on at 50,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440723November 16, 2021
POWER TRAIN
Vehicle would not shift into drive after backing out of driveway. Had to stop after rolling down hill and shift to park, then back to drive again to get the vehicle in gear. Service shifter light was repaired at the dealership 6 or 7 months ago. That problem has returned as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440567November 15, 2021
UNKNOWN OR OTHER
Service Shifter at approx. 27000 - all my gear lights red and the screen was locked to Service Shifter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438398October 27, 2021
POWER TRAIN
The "Service shifter" notification continues to come on while driving. All shifter lamps light up which scares the driver not knowing what gear you are in. The driver has to pull over to turn off the vehicle and turn it back on to clear the notification and light. On busy Interstates and Highways, this puts my family at risk! I have found that there are many forums out there for jeeps 2014 to present that have had these issues for years without a clear fix. Some have stated they have spent $$$ without resolution. I just called a jeep dealership about my issue and they told me that they would have to charge me over $150 to confirm that I'm having this issue before addressing it! If this is a continued flaw or issue with the vehicle, why hasn't it be addressed and resolved before some is hurt or worse?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438245October 26, 2021
UNKNOWN OR OTHER
Ever few thousand miles, a ding will occur and a service light will come on along with a message stating, service shifter. P R D N L, light up on the shifter and will not turn of until a complete shutdown of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437429October 20, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Shifter lights up in red and it flashes a warning sign of "service shifter."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436541October 13, 2021
ENGINE
Drove approximately two miles and stopped the vehicle. Less than five minutes later start the car again. After three to five seconds the engine stalled. Vehicle was parked in a flat parking lot. It was about 55 degrees and clear this morning. I can no longer count the number of times this has happened on my hands.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436544October 13, 2021
POWER TRAIN, ENGINE
After the vehicle stalled I waited a minute and tried to start the vehicle again. The engine started and came up with the error "Service Shifter." The status lights for all the gears were red. The vehicle was parked on a flat parking lot and it was 55 degrees outside. The vehicle had previously run fine a few minutes before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436424October 12, 2021
POWER TRAIN
The contact owns a 2017 Jeep Cherokee Trailhawk. The contact stated while driving at 40 MPH and going up a hill, the vehicle inadvertently stalled. The contact stated he veered the side of the road and switched gears to park. The contact stated as soon as he exited the vehicle, the vehicle rolled down and ran over his right arm. The contact stated his wife who was sitting in the passenger seat promptly depressed the brake pedal with her hands and the vehicle stopped. The contact sustained a bruised wrist but did not seek medical assistance. The vehicle was towed to the dealer who diagnosed that the power transfer unit had failed and the failure was related to the recall for NHTSA Campaign Number: 20V343000 (POWER TRAIN). The manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. The vehicle was not repaired. The approximate failure mileage was 128,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11435328October 4, 2021
POWER TRAIN
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435430October 4, 2021
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I was driving like normal about 15 mph after just pulling out of the gas station onto the main road and have no issues with my car as of late and all of a sudden it just stopped. All the lights lite up on the shift, every light lite up on the dash saying everything needed to be serviced, I was unable to move or do anything with the car, not even turn it off and i was in the middle of the road! Luckily no one was behind me and I was still able to engage my hazards. After about 10 min's my car turned off on it's own. I sat for another 10 before finally being able to turn it back on and move it to the side of the road and eventually get it back to my house 2 miles away. Clearly this is a serious safety issue and is not ok, especially the fact that my car was bought brand new and is not even 5 years old!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435189October 2, 2021
AIR BAGS, SEAT BELTS, SERVICE BRAKES
Initially started with parking brake coming on and it took 15 mins of pushing and pulling the button/switch and turning car on and off. Then service air bags light came on. Next was saying passenger and driver seat belts not buckled even tho both were buckled. Then abs light came on. Mechanic determined it was OCR sensor located under center console. Apparently can only get part from jeep and its $400. Ordered and the Jeep wont recognize it so replacement had to be ordered. Now tire pressure light is on as well. Says front driver and rear passenger are low even tho all tires are at 34psi. The seat belt dinging is constant even tho belts are buckled. I have no cruise control. Over past 2 weeks have had the parking brake issue twice. The rest of issues are constant. So now driving around waiting on part with constant worry my parking brake will engage. Other issues are inconvenient and annoying but the brake and airbags are saftey issues. Also my odometer blinks constant too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434997September 30, 2021
SERVICE BRAKES
While on I95 SB getting ready to exit to 295W the pickup in front of me jammed on his brakes. I hit my brakes, realized I would not stop in time, I pressed harder on the brake and went into a skid and impacted the pickups right rear. Why did the anti skid stop working after applying more pressure? Dealer claims if the brakes were pumped it could have confused the system. ??????
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11433932September 22, 2021
POWER TRAIN
Frequent service shifter light comes on but goes away after restarting car, transmission slipping
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433754September 21, 2021
UNKNOWN OR OTHER
When turning the key in the ignition the vehicle will sometimes not start. The engine does not try to turn over or engage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433755September 21, 2021
ENGINE
After turning the key in the ignition the engine will start. After three to five seconds the engine stalls out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433756September 21, 2021
VEHICLE SPEED CONTROL
The shifting of the vehicle is erratic. Sometimes when accelerating it will not change gears, redlining before it eventually does shift, lurching the car forward. This can take an extremely long time for the car to shift like it should and is a safety concern in traffic as others are not expecting this odd behavior. It can cause issues when trying to accelerate and merge on to the highway. Multiple dealerships have indicated that they hear this from owners all the time but that Chrysler has provided no resolution. The manufacturer has refused on multiple occasions to inspect the vehicle. At 1200 miles the check engine light came on. The dealership indicated the transmission was faulty and needed to be replaced but Chrysler refused to replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433859September 21, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
I started my vehicle and when I selected the drive gear all the red lights came on every gear. The service shifter warning came on the dash. I couldn’t move the vehicle for a week. The electronic parking brake start flashing on and off. I had this happen once before on vacation. I took it to the dealer in Vancouver Washington and they claim to have done a flash update, and took my brand new battery that was only three months old. Replaced it with the Mopar battery with less cold cranking amps, and charged me for it. Also, they refused to give me my battery back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433312September 17, 2021
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I went into a ditch hit two trees and a culvert before stopping and no airbags were deployed My 2017 jeep is a total loss lucky I didn’t receive any major injuries , a laceration to my face quick need to be closed and brusing and scrapes. Mentally I am not okay know it could have been with my children in the vehicle but that day it was just myself
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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