Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11396735February 18, 2021
ELECTRICAL SYSTEM, ENGINE
I FREQUENTLY GET A WARNING LIGHT AND SCREEN THAT SAYS 'AUTOMATIC START STOP IS UNAVAILABLE'... THIS IS USUALLY AS I'M DRIVING NOT EVEN WHEN THE VEHICLE IS STOPPED. RANDOM AND USUALLY EVERY TIME I'M DRIVING IT HAPPENS AT LEAST ONCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395559February 10, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION REMAINED IN NEUTRAL AND FAILED TO SHIFT INTO ANOTHER GEAR. THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO REFERRED HIM TO AN AUTHORIZED DEALER FOR ASSISTANCE. THE CONTACT CONTACTED SALSBURY'S CHRYSLER DODGE JEEP RAM (13939 AIRLINE HWY, BATON ROUGE, LA 70817, (225) 926-8800) WHO CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394856February 5, 2021
STRUCTURE:BODY
WATER IS LEAKING INTO THE CABIN OF THE VEHICLE FROM AN UNKNOWN LOCATION WITHOUT KNOWLEDGE FOR A WHILE CAUSING THE CARPET TO BECOME MOLDED, WHICH IS HARMFUL TO BREATH. NOTICE A LOT OF OTHER PEOPLE ARE HAVING SAME ISSUES WITH NOT RECALL BEING DONE. THIS COULD ALSO CAUSE ELECTRICAL PROBLEMS WHICH WILL LEAD TO A FIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394759February 4, 2021
POWER TRAIN
ON JULY 29,2020 (THE DAY I BOUGHT IT), MY VEHICLE'S TRANSMISSION COMPLETELY SHUTDOWN WHILE I DROVE IT ON THE INTERSTATE 8 HIGHWAY, FORCING ME TO VEER ONTO THE SHOULDER. MY VEHICLE'S TRANSMISSION ALSO COMPLETELY SHUTDOWN COUNTLESS TIMES WHEN SLOWING DOWN TO A COMPLETE STOP, WHICH HINDERS TRAFFIC BY FORCING ME TO PUT THE CAR INTO PARK BEFORE IT CAN BE TURNED BACK ON AND PUT BACK INTO DRIVE. MOST OF THOSE TIMES IT WILL NOT TURN BACK ON AGAIN ON THE FIRST ATTEMPT EITHER. ON NOVEMBER 19, 2020, FOR EXAMPLE, MY VEHICLE'S TRANSMISSION COMPLETELY SHUTDOWN FIVE TIMES IN BUMPER TO BUMPER TRAFFIC WHILE I DROVE IT ON THE INTERSTATE 5 HIGHWAY. SINCE THE MIDDLE OF NOVEMBER 20, 2020, ALMOST EVERY TIME I GO TO START MY CAR IT WON'T START UNLESS I FIRST POP THE HOOD AND WIGGLE THE NEGATIVE BATTERY TERMINAL CONNECTION FIRST. EVEN AFTER BUYING A NEW BATTERY. AROUND JANUARY 20, 2021, THE PARKING BRAKE WOULD NOT FULLY DISENGAGE AND MY CAR PROCEEDED TO SHUT OFF ONE BLOCK AWAY FROM MY HOUSE ON A CITY STREET. FOR FIVE MINUTES I WAS UNABLE TO RESTART THE CAR AND COULDN'T PUT IT BACK IN PARK AFTER DRIVING HOME. THE NEXT DAY, AFTER I TURNED ON MY CAR AND PUT IT INTO REVERSE, IT LURCHED FORWARD, MADE A BANGING SOUND, AND SHUT OFF. I WAS UNABLE TO PUT THE CAR IN PARK OR DRIVE AND LEFT IT IN NEUTRAL. THE PARKING BRAKE WOULD STILL NOT FULLY DISENGAGE AND THE MESSAGE "SERVICE PARKING BRAKE" APPEARED ON THE DASHBOARD. I STILL COULD NOT MOVE THE CAR INTO PARK OR DRIVE SO I TURNED THE CAR OFF AND LEFT IT IN NEUTRAL. LAST WEEK, I FORCED MY CAR INTO DRIVE AND TOOK IT TO THE KEARNY MESA CHRYSLER DODGE JEEP RAM DEALERSHIP, WHERE IT REMAINS. THE DEALERSHIP INSISTS TECHNICAL SERVICE BULLETIN 21-025-19'S EXTENDED WARRANTY INSTRUCTION DOESN'T APPLY TO MY CAR'S TRANSMISSION AND I INSIST THAT IT DOES. I ALSO SAW SOME OF THE CAR'S REAL AND VERY EXTENSIVE REPAIR HISTORY FOR THE FIRST TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394509February 3, 2021
ELECTRICAL SYSTEM, POWER TRAIN
I DROVE 365 HIGHWAY MILES, THE LAST 20 OF WHICH WERE ON WINDING UPHILL MOUNTAIN ROADS, STOPPING AT MY MOUNTAIN CABIN, WITH NO ISSUES. PARKED, WITH ENGINE OFF, TO SHOVEL SNOW ALLOWING ACCESS TO STEEP SNOW-COVERED DRIVEWAY. UPON COMPLETION AND RESTARTING MY VEHICLE, I ATTEMPTED TO ENTER 4WD LOW TO PROCEED DOWN THE DRIVEWAY. WOULD NOT ENTER LOW, DISPLAYING "4WD NOT AVAILABLE'. REPEATED ATTEMPTS WERE UNSUCCESSFUL, WITH ADDITIONAL ERRORS DISPLAYING: "SERVICE ENGINE', "SERVICE SHIFTER', "SERVICE P BRAKE". DECIDED TO ATTEMPT DRIVING IN 4WD (ONLY); VEHICLE WOULD NOT SHIFT OUT OF NEUTRAL. SHIFTER WAS PHYSICALLY LOCKED IN POSITION. KEPT FUSSING, WHILE ALL ERROR MESSAGES BEING DISPLAYED ALTERNATELY. IT EVENTUALLY COUPLE BE SHIFTED (WITH NORMAL EFFORT); UNFORTUNATELY IT WAS NOW REVERSE NOT DRIVE (WHICH I NEEDED). UPON ATTEMPTING TO SHIFT TO DRIVE, IT STUCK IN NEUTRAL ON ITS WAY TO DRIVE. AGAIN LOCKED IN PLACE. EVENTUALLY UNLOCKED AND COULD BE SHIFTED; BUT WAS NOW WARY OF DESCENDING THE DRIVEWAY AND DECIDED TO DRIVE IT A BIT TO TEST. IT SEEMED AS THOUGH IT MIGHT BE UNLOCKING AFTER A TIMEOUT PERIOD, SO START A STOPWATCH ON MY PHONE. EVENTUALLY DETERMINE THAT THE TRANSMISSION WAS TIMING OUT AFTER 4:30, AND COULD BE SHIFTED, WITH ALL SHIFTS BEING VERY HARD AND LOUD. FINALLY GOT IT IN DRIVE AND DROVE THE ~3 MILE LOOP OF PLOWED, BUT STILL SNOWY AND SLOPPY ROADWAY; ON THIS TEST DRIVE, WITH ALL MESSAGES STILL ON AND ALTERNATING, IT BECAME CLEAR I HAD ONLY REAR WHEEL DRIVE AND WAS IN A SINGLE GEAR SPEED, ALLOWING ONLY SLOW STARTING AND POOR STOPPING, WITH SPEEDS OF 20 MPH PER 1,000 RPM. AFTER A FEW WIFI CALLS FROM MY DRIVEWAY TO NEIGHBORS AND MY JEEP DEALER'S SERVICE MANAGER; DECIDED TO RETURN TO TOWN FOR REPAIRS. EACH PASSAGE THRU NEUTRAL LOCKING THE TRANSMISSION FOR 4:30, AND ALL SHIFT INTO EITHER GEAR, EXTREMELY "HARD"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394558February 3, 2021
SERVICE BRAKES
WHEN DRIVING THEN BRAKING I/ WE NOTICED THAT THE JEEP HAD VIBRATION AND CHATTERING ,SHAKING FEELING AT 65 MPH ON THE HIGHWAY. THEN STARTED TO NOTICE CHATTER AND SCRAPPING SOUND AT LOWER SPEEDS LIKE 25-35 MPH . SO LOOKING AT THE ROTORS I FOUND THE RIGHT REAR TO HAVE (2) TWO GROOVES ON IT . SO I TOOK IT TO BIG O IN SPARKS ,NV 89431 FOR A BRAKE INSPECTION AND THEY SHOWED ME THAT THE BRAKE PADS STILL HAD 65 TO 70 PERCENT LEFT AND THAT THE ROTORS WERE CRACKEDIN SEVERAL PLACES. THEY HAD TO REPLACE BOTH ROTORS AND BRAKE PADS . I FEEL THIS IS A DEFECT IN THE PRODUCT AND SHOULD BE INVESTIGATED . IF THEY CAME APART WHILE DRIVING SOMEONE COULD LOOSE CONTROL AND POSSIBLLY LOOSE THERE LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390773January 30, 2021
ENGINE
IT JERKS WHEN I DRIVE IT IN TOWN NORMAL DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390219January 27, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN). THE CONTACT NOTIFIED THE LOCAL DEALER NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344) WHO INSPECTED THE VEHICLE AND DETERMINED THAT THE INPUT SPLINE HAD DAMAGED TEETH FROM SHAFT MOVEMENT WHICH CREATED DAMAGE TO THE TRANSMISSION. IT WAS RECOMMENDED THAT THE ENTIRE TRANSMISSION OUTPUT SHAFT BE REPLACED HOWEVER, THE REMEDY THE LOCAL DEALER PROVIDED FROM THE MANUFACTURER WAS FOR A SOFTWARE UPDATE THAT WOULD MAINTAIN VEHICLE PROPULSION WITHIN THE TRANSMISSION. THE CONTACT WAS CONCERNED THAT THERE WAS TOO MUCH DAMAGE TO THE SHAFT AND THAT THE RECALL REMEDY WAS INSUFFICIENT TO PREVENT FURTHER DAMAGES OR AN EVENTUAL FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390352January 27, 2021
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE IN MOTION ON CITY STREETS AND HIGHWAYS, CAR HAS TROUBLE SHIFTING GEARS AND WHEN ACCELERATING IT DOES NOT RESPOND NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389749January 25, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE VEHICLE FAILED TO SHIFT CORRECTLY BETWEEN 1ST AND 2ND GEARS AND BETWEEN 2ND AND 3RD GEARS. THE CONTACT HAD TO RELEASE THE ACCELERATOR PEDAL AND THE VEHICLE WOULD HESITATE BEFORE PROPERLY SHIFTING. THE FAILURE OCCURRED AT THE INITIAL START-UP OF THE VEHICLE. THE CONTACT STATED THE FAILURE OCCURRED MORE CONSISTENTLY OVER TIME. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN). THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389529January 23, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AUTO START/STOP SYSTEM ENGAGES WHILE PARKING. DASH BOARD BRIGHTENS OR DIMS AT RANDOM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389193January 21, 2021
POWER TRAIN
TRANSMISSION FAILED, HAD TO REBUILD NOV 2020 4X4 SVC LIGHT CAME ON INTERMITTENTLY, PTU FAILED AS WELL JAN 2021. VEHICLE KEPT ENGAGING 4X4 AND LOOSING POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388526January 17, 2021
POWER TRAIN
TRANSMISSION ENGAGES VIOLENTLY WHEN COASTING, ESPECIALLY WHEN COMING OUT OF A COAST DOWNHILL. WHEN ATTEMPTING TO ACCELERATE AFTER COASTING THE TRANSMISSION ENGAGES VIOLENTLY. THIS GENERALLY OCCURS WHEN THE VEHICLE ATTEMPTS TO JUMP FROM 2ND TO 3RD GEAR OR 3RD FOR 4TH. THIS IS A VERY VIOLENT ENGAGEMENT, TO THE POINT WHERE IT CAN BE FELT THROUGH THE DRIVER'S SEAT AND STEERING WHEEL. IT OFTEN TIME FEELS LIKE THE DRIVER HAS IMPACTED AN OBJECT, WHICH MAY CAUSE THE DRIVER TO OVERREACT TO CONDITIONS. THIS IS A COMMON OCCURRENCE. THIS ISSUE HAS BEEN REPORTED TO DEALERSHIPS SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388141January 14, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
WHILE DRIVING ON A FREEWAY IN NOVEMBER 2020 I HAD ENGAGED THE CRUISE CONTROL AND SET IT AT THE SPEED LIMIT OF 70 MPH. A SEMI TRUCK CHANGED INTO MY LANE WITHOUT BLINKER WARNING. I SLAMMED ON THE BRAKES BUT THE CRUSE CONTROL WOULD NOT DISENGAGE. I THEN BEGAN PUMPING THE BRAKES AND STILL NO DISENGAGEMENT. AS I APPROACHED THE BACK END OF THE SEMI PRIOR TO HITTING IT, I DROVE OFF THE FREEWAY DOWN THE DESCENDING EMBANKMENT STILL PUMPING THE BRAKES WITHOUT DISENGAGING THE CRUISE CONTROL. AS I BEGAN SLIDING DOWN THE EMBANKMENT I BRAKES DISENGAGE THE CRUISE CONTROL JUST BEFORE A COLLISION WITH THE DIVIDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387753January 12, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE JERKED WHILE DRIVING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MOSTLY WHILE DRIVING AT LOW SPEEDS OR WHEN COMING TO A STOP. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO RUSSELL WESTBROOK CHRYSLER DODGE JEEP RAM (6110 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE A COMPUTER SOFTWARE UPGRADE WAS COMPLETED HOWEVER, THE UPGRADE FAILED TO SOLVE THE FAILURE. THE CONTACT MENTIONED THAT THE ENGINE WAS REPLACED SEVERAL MONTHS AGO. THE VEHICLE WAS STILL EXPERIENCING THE FAILURE. THE CONTACT ALSO MENTIONED THAT AFTER THE ENGINE WAS REPLACED A GRINDING NOISE OCCURRED WHILE MAKING A LEFT TURN. THE CONTACT MENTIONED THAT THE TECHNICIAN REPLACED THE TRANSMISSION VALVE PLUG BEFORE THE ENGINE WAS REPLACED. THE VEHICLE WAS LATER TAKEN TO RYDELL CHRYSLER DODGE JEEP RAM (700 SAN FERNANDO RD, SAN FERNANDO, CA 91340) AND WAS DIAGNOSED THAT THE MOTOR MOUNT AND TRANSMISSION MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO RYDELL CHRYSLER DODGE JEEP RAM FOR ASSISTANCE. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS DIAGNOSED THAT THE SUSPENSION AND TRANSMISSION FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387535January 11, 2021
ENGINE, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
SERVICE 4WD LIGHT CAME ON GAS CAP LIGHT CAME ON AND IT THROWS MY PARKING BRAKE ON AUTOMATICALLY WHEN I STOP AND PUT INTO PARK. EVEN AFTER TRANSMISSION WAS REPLACED AT 60,000 MILES STILL HAVE HARD SHIFTING PROBLEMS AS WELL. VEHICLE DIED WHEN I WAS AT A STOP LIGHT THIS IS WHEN THE LIGHTS APPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387064January 7, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
FOUR TIMES WITHIN THE PAST TWO WEEKS THE VEHICLE HAS SHUT OFF. TWICE WHILE TURNING INTO A BUSY INTERSECTION AND TWICE WHILE DRIVING DOWN THE ROAD. THE VEHICLE INSTANTLY STALLS AND ENTIRE DASHBOARD WARNING LIGHTS COME ON. CAR TAKES 5-20 MIN TO RESTART. THERE'S NO BURNING SMELL OR SPUTTERING/STALLING WHEN CAR SHUTS OFF. IT IS DANGEROUS AND ALMOST WAS INVOLVED IN ACCIDENTS WHEN STALLING TURNING INTO A BUSY INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386626January 5, 2021
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE STALLS IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386213January 3, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY JEEP IS HAVING TRANNY ISSUES AND IS MAKING VERY LOUD ENGINE SOUND DUE TO THE TRANNY LAGGING,WHICH IS MAKING MOTOR REV REALLY HIGH,AND SOMETIMES IT IS NOT PREDICTABLE,WHICH AT THAT POINT CAUSES THE MOTOR TO BE SOMETIMES REAL JERKY OR JUMPY RANDOMLY CAUSING IT NOT TO RUN RIGHT!..OR HAVE A ROUGH RIDE OR IT'S SHIFTING TO SHIFT RIGHT OR EVEN TO GO TO THE NEXT GEARS..SEAMS LIKE SOMETIMES,IT WANTS THE MOTOR TO BLOW UP !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386110January 2, 2021
UNKNOWN OR OTHER
SERVICE GEAR SHIFTER APPEARS. CANNOT SEE MPH WHEN THIS HAPPENS. MOSTLY WHILE ON THE FREEWAY AND VEHICLE HAS BEEN ON THE ROAD FOR MORE THAN A HALF HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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