Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11319587March 28, 2020
ENGINE
THE CAR WILL STALL WHILE MAKING A TURN (SLOWLY OR FAST) AND WILL ALSO STALL WHILE COMING TO A STOP. THE OIL LIGHT WILL COME ON FOR A SPLIT SECOND THEN CUT OFF. THE VEHICLE WILL THEN STOP RUNNING BUT WILL REMAIN IN THE RUN POSITION AND YOU'LL HAVE TO START THE CAR AGAIN AND WAIT FOR IT TO TURN OVER AS IT SOUNDS LIKE IT'S DYING. THIS HAPPENED AGAIN AS I ENTERED THE HIGHWAY. IF I HIT A BUMP IT WILL SAY 4 WHEEL DRIVE IS NOT ACTIVATED BUT WILL LIMIT THE RPMS TO 2000 SO YOU WILL HAVE TO SHUT OFF THE CAR AGAIN. I'VE SEEN NUMEROUS COMPLAINTS ABOUT THIS AND SEEN THE 2017 AND 2019 HAD A RECALL FOR IT, WHY DOESN'T THE 2018? IT ALSO HAS THE SERVICE SHIFTER PROBLEM WHERE ALL THE LIGHTS COME ON AND YOU HAVE TO RESTART IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318768March 20, 2020
ELECTRICAL SYSTEM, POWER TRAIN
"SERVICE SHIFTER" MESSAGE APPEARS IN THE METER CLUSTER AND MESSAGE DOES NOT DISAPPEAR UNTIL ENGINE IS SHUT OFF AND TURNED BACK ON. ALL LIGHTS ON THE SHIFTER (IN THE CENTER CONSOLE) ILLUMINATE AND DO NOT TURN OFF UNTIL THE ENGINE IS SHUT OFF AND TURNED BACK ON. PHENOMENA OCCURRED BOTH AT FIRST START UP AS WELL AS WHILE DRIVING ON A MAJOR STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318226March 16, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SEVERAL THE GEARS ON THE SHIFTER ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO RED RIVER DODGE CHRYSLER JEEP LOCATED AT (1060 HEBER SPRING RD, HEBER SPRINGS, AR 72543) WHERE IT WAS DIAGNOSED THAT THE SENSOR IN THE GEAR SHIFTER NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO RED RIVER DODGE CHRYSLER JEEP WHERE THE CONTACT WAS UNAWARE OF WHAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317894March 13, 2020
ELECTRICAL SYSTEM
SERVICE SHIFTER WARNING COMES ON, ALL LIGHTS IN GEAR SHIFT ( AUTOMATIC TRANSMISSION) LIGHT UP RED. HAS HAPPENED 2 TIMES IN 2 DAYS AND WAS JUST AT DEALERSHIP FOR SERVICE 2 DAYS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317714March 12, 2020
POWER TRAIN
WHILE DRIVING MY DASH LIGHTS UP WITH "SERVICE SHIFTER" AND ALL THE LIGHTS LIGHT UP ON THE SHIFTER. I HAVE SEEN MANY MANY OF THESE COMPLAINTS SOME OF WHICH ARE ASSOCIATED WITH ACCIDENTS STEMMING FROM THE PROBLEM. I AM A LITTLE SCARED TO DRIVE THE TRUCK NOW. IT DOES NOT ALWAYS STAY ON BUT IS STARTING TO COME ON MORE OFTEN NOW. THE TRUCK IS IN THE SHOP NOW AND I AM BEING TOLD IT WILL NOT BE COVERED. HOW MANY PEOPLE HAVE TO BE HURT OR KILLED BEFORE CHYRSLER ACKNOWLEDGES AND TAKES CARE OF THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317753March 12, 2020
ENGINE
MY CAR COMPLETELY RUNS OUT OF OIL BETWEEN OIL CHANGES. WHAT THIS THEN DOES, IS CAUSE THE LIMP MODE TO COME ON AND STALL MY VEHICLE. THIS HAPPENED IN INTERSECTIONS, AND ON THE HIGHWAY, BEFORE I MYSELF FIGURED OUT MY CAR HAD NO OIL. MY ENGINE WAS MISFIRING. I HAD LESS THAN A QUART. I HAD ENGINE CODES BEING THROWN NONE HAD ANYTHING TO DO WITH OIL. NO OIL LIGHT ON. NOTHING. I DEDUCED MYSELF ONLINE THAT I NEEDED TO CHECK MY OIL LEVEL, THOUGH I WAS STILL ONE WEEK OUT FROM NEEDING AN OIL CHANGE PER THE VEHICLE SPECS (THE OIL CHANGE NOTIFICATION FROM THE VEHICLE ALSO HAD NOT COME ON YET). SURE ENOUGH, DIPSTICK WAS BONE DRY. I HAD IT RECTIFIED. I HAD IT VERIFIED THAT I HAVE NO OIL LEAK. AND EVERY TIME I AM ALMOST DUE FOR AN OIL CHANGE MY VEHICLE STALLS. ANY AND EVERY WHERE. AND THEN I GO GET AN OIL CHANGE WITH MORE OIL. ALL OVER MESSAGE BOARDS, THIS HAPPENS TO PEOPLE. 2017'S HAD A RECALL FOR THIS. 2019'S HAD A RECALL FOR THIS. WHY IN GOD'S NAME HAS 2018 NOT BEEN RECALLED OVER THIS. IT'S UNACCEPTABLE. IT'S DANGEROUS. I WAS ALMOST HIT HEAD ON. THIS HAS HAPPENED EVERY 3K MILES FOR THE PAST TWO YEARS. IT'S UNACCEPTABLE AND UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317759March 12, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER LIGHT ILLUMINATED WHILE DRIVING AT 40 MPH. THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK. THE VEHICLE CEASED AND THE VEHICLE SPUN IN A CIRCLE AND CAME TO A STOP. THE CONTACT SHIFTED INTO PARK AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO LANDERS CHRYSLER DODGE JEEP RAM OF NORMAN (481 N INTERSTATE DR, NORMAN, OK 73069 (405)321-8228) WHERE A SOFTWARE REPROGRAMMING WAS PERFORMED AS THE SPINDLE GEAR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317656March 12, 2020
POWER TRAIN
MY JEEPS SERVICE SHIFTER LIGHT COMES ON EVERY FEW HUNDRED MILES AND ALWAYS WHEN I'M DRIVING IT'S COMES ON DURING MY TRIPS TO GEORGIA AND JUST DRIVING AROUND THE CITY. I CONSTANTLY COMPLAINED TO THE DEALERSHIP ABOUT IT AND THEY TOLD ME TO BRING IT IN AND THEY'LL LOOK AT IT BUT IF YOU TURN THE VEHICLE OFF THE LIGHTS TURN THEMSELVES BACK OFF AND YOU HAVE TO WAIT FOR IT TO HAPPEN AGAIN. WELL THIS HAPPENED ALMOST EVERY TIME I TOOK THE CAR IN AND SO THEY NEVER TOOK ME SERIOUSLY AND WOULD TURN ME AWAY SAYING NOTHING LOOKED WRONG WITH THE CAR. WELL THE LAST TIME THE LIGHT CAME ON A CLICKING SOUND FOLLOWED WHEN ACCELERATING AND SOON AFTER MY REAR DRIVESHAFT FELL OUT WHILE DRIVING DOWN THE ROAD. I TOOK IT TO MY DEALERSHIP AS I HAVE A WARRANTY WITH THEM AND I TOLD THEM ABOUT EVERYTHING, INCLUDING THE LIGHTS AND THE CLICKING NOISE. THEY FINALLY RETURNED THE CAR TO ME 'FIXED' AFTER HAVING IT FOR OVER A MONTH. THEY CLAIMED THAT THEY HAD FIXED EVERYTHING I TOLD THEM ABOUT BUT THE LIGHTS CAME RIGHT BACK ON THREE DAYS LATER AND NOW THE THINGS BASICALLY FIGHTS ANY FORM OF ACCELERATION AND IT AGGRESSIVELY JERKS EVERY TIME IT DOWNSHIFTS AND IT MAKES A SMALL CLUNK NOISE WHEN REVERSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317490March 11, 2020
ENGINE, POWER TRAIN
WHILE DRIVING THE VEHICLE BEHIND TO STALL AND THEN CUTS OFF IN THE RAID WITHOUT WARNING, AS I TURNED INTO TRAFFIC. VEHICLE STARTS WITH NO WARNINGS OF ANY SORT BUT THEN AS I AM DRIVING CUTS OFF AS I AM TURNING INTO THE ROADWAY AND THERE IS TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317538March 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER WARNING LIGHT ILLUMINATED AND INFORMED THAT SHIFTER SERVICE WAS REQUIRED. THE DRIVE, NEUTRAL, PARK, AND REVERSE WARNING LIGHTS WERE ILLUMINATED SIMULTANEOUSLY. THE CONTACT STATED THAT THE CONSOLE LIGHTS BECAME INOPERABLE DURING THE FAILURE. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO STOP THE VEHICLE AND RESET THE LIGHTS AT THE NEXT FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317266March 10, 2020
ELECTRONIC STABILITY CONTROL (ESC)
WE HAVE A 2018 JEEP CHEROKEE. WE WERE DRIVING BACK HOME FROM CHICAGO AND WE HEAR A DING. WHERE THE SPEEDOMETER IS THE WORDS SERVICE SHIFTER POPPED UP. NEXT TO THE SHIFTER ALL THE LIGHTS WERE LIT UP. WE PULLED OVER AND TURNED THE CAR OFF AND BACK ON AND IT WENT AWAY AND CONTINUED DRIVING NORMALLY. THIS HAD NEVER HAPPENED BEFORE AND NO SIGNS OF ANYTHING WRONG AND THE CAR WAS DRIVING FINE OTHER THAN THE SERVICE SHIFTER ISSUE.10 MINUTES LATER ON THE SAME DRIVE THE SERVICE SHIFTER WORDS POPPED UP AGAIN ALONG WITH THE LIGHTS NEXT TO THE SHIFTER. WE AGAIN PULLED OVER TURNED THE CAR OFF AND BACK ON AND IT WAS FINE. ABOUT 2-3 DAYS LATER IT HAPPENED AGAIN. I WOULD SAY NOW THAT IT ONLY HAPPENS 1-2 TIMES A MONTH. EVERY TIME IT HAPPENS WE DO NOT CONTINUE TO DRIVE WHEN IT POPS UP. WE INSTANTLY PULL OVER AND TURN IT OFF AND BACK ON. ITS ALWAYS WENT AWAY ONCE WE TURN IT BACK ON BUT IT'S DOES CONTINUE TO HAPPEN. IT'S NEVER HAD ANY ISSUES OTHER THAN THIS. WE HAVE READ THAT OTHER CARS HAVE BEEN AFFECTED AND THAT ANOTHER JEEP CHEROKEE WHEELS LOCKED UP AND THEY GOT INTO AN ACCIDENT. WE HAVE CONTACTED THE DEALERSHIP ABOUT THIS ISSUE AND THEY SEEM TO HAVE NO IDEA ABOUT THIS. WE ARE CONCERNED FOR OUR VEHICLE, OUR SAFETY, AND THE SAFETY OF OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317413March 10, 2020
SERVICE BRAKES, ENGINE, POWER TRAIN
AS PULLING OUT INTO THE ROAD THE VEHICLE STUTTERED AND DOGGED DOWN VERY BAD EVEN MASHING THE GAS TO THE FLOOR THE VEHICLE WOULD NOT GO. A LIGHT CAME ON SAYING THROTTLE SHIFT CONTROL RESET NEEDED. VEHICLE STARTED TO GO AND THEDOGGED DOWN AGAIN. VEHICLE KEEPS DOING IT. TOOK IT TO JEEP DEALERSHIP AND THEY ARE SAYING IT ONLY NEEDS A OIL CHANGE . EVEN THOUGH IT DOESN'T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316943March 9, 2020
UNKNOWN OR OTHER
VEHICLE SHUTS DOWN FOR NO APPARENT REASON, GAS PEDAL DOES NOT WORK, BRAKE DOES ... DEFINITELY A SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316926March 8, 2020
ELECTRICAL SYSTEM, POWER TRAIN
WHEN I PUT MY JEEP CHEROKEE IN REVERSE, MY SCREEN STARTED GLITCHING AND THEN 'SERVICE SHIFTER' CAME ON MY SCREEN. WHEN I LOOKED DOWN AT MY SHIFTER, ALL THE LIGHTS WERE LIT UP, SO I PUT IT IN PARK AND CUT THE ENGINE OFF. WHEN I STARTED IT IT WAS GONE. THE NEXT DAY, THIS CAME ON AGAIN - AS I STARTED THE CAR SO I AGAIN, SHUT THE ENGINE OFF AND RESTARTED IT. AFTER GETTING 2 MILES DOWN THE ROAD, THE SERVICE SHIFTER CAME BACK ON AND NOT EVEN 15 SECONDS LATER, MY CAR ABRUPTLY PUT ITSELF IN PARK, MY LIGHTS WENT HAYWIRE, MY STEERING WHEEL WENT STIFF AS IF THERE WAS NO POWER STEERING AVAILABLE, ALL AS I WAS SLOWING DOWN TO A STOP SINCE I'VE READ ABOUT PEOPLE WRECKING AFTER THIS LIGHT CAME ON. I CHECKED MY VIN FOR A RECALL, BUT COULDN'T FIND ONE AND I AM NOT ABOUT TO PAY OUT OF POCKET FOR AN UNSAFE HUNK OF METAL. I'M STILL UNDER WARRANTY AT 32,800 MILES ON MY 2018 JEEP CHEROKEE, BUT I FULLY INTEND ON LETTING EVERY PERSON I KNOW THAT HAS AN FCA PRODUCT TO STAY AWAY FROM THEM IF THIS DOES NOT BECOME A RECALL. THE PICTURES BELOW ARE OF THE FIRST TIME WHEN I WAS BACKING UP IN MY PARENTS DRIVEWAY. I DIDN'T GET PICTURES OF THE SECOND TIME DRIVING DOWN THE ROAD BECAUSE MY FOCUS WAS ON GETTING HOME SAFELY TRYING TO NOT GO OVER 25-30 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316802March 7, 2020
SERVICE BRAKES
THE REAR BRAKE CALIPERS STUCK ON AND WORE THE REAR BRAKE PADS AND ROTORS OUT IN THE FIRST 50,000 MILES. THE FRONT BRAKES BARELY SHOW SIGNS OF WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315790March 3, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WITHIN THE FIRST 3-5 MINUTES OF DRIVING THE VEHICLE AFTER STARTING IT, AN ERROR MESSAGE WILL APPEAR THAT SAYS TO PUT THE VEHICLE IN PARK AND SELECT A GEAR. THIS MESSAGE USUALLY APPEARS WHEN I BEGIN SLOWING DOWN TOWARDS A STOP LIGHT OR STOP SIGN AND PREVENTS ME FROM ACCELERATING AND I ALSO LOSE MY POWER BRAKES. ONCE MY VEHICLE IS STOPPED. I'LL SWITCH INTO PARK LIKE THE VEHICLE SAYS BUT WHEN I SWITCH BACK TO DRIVE I HAVE NO POWER. I HAVE TO TURN THE CAR OFF AND ATTEMPT TO RESTART TO GET POWER AGAIN. MULTIPLE TIMES THIS ERROR HAS CAUSED THE CAR TO STALL AND CUT OFF WHILE STILL IN MOTION. ONCE THE CAR IS OFF, I HAVE TO USUALLY WAIT 2-3 MINUTES TO RESTART IT AN IT CAN TAKE MULTIPLE ATTEMPTS TO RESTART THE VEHICLE. THIS ERROR IS EXTREMELY DANGEROUS AS IT CAUSES THE VEHICLE TO LOSE POWER WHILE DRIVING AND LEAVES THE DRIVER STRANDED WITH THE VEHICLE IN THE MIDDLE OF THE ROAD OFTEN IN AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315587March 2, 2020
ENGINE, POWER TRAIN
BOUGHT JEEP HAD IT FOR APPROX. 7 MONTHS (OCTOBER 2019) AND IT WOULD SHIFT REALLY HARD, THEN ONE DAY DRIVING FROM HOME TO STORE, THE JEEP JUST STALLED ON STREET, TURNED OFF ENGINE, RESTARTED AND DROVE TO DESTINATION. I BROUGHT MY JEEP IN 4X BEFORE THEY HAD REPLACED A WHOLE NEW ENGINE DUE TO IT BURNING OIL. ROUGHLY 3 MONTHS LATER (JANUARY), JEEP WAS IN DRIVEWAY, DROVE TO WORK AND TWICE THE SAME DAY SLAMMED INTO GEARS, TOOK IT BACK TO JEEP, THEY SAID GEARS NEEDED TO BE RESET. IT SEEMS WHEN I USE 4X4 TO SNOW, ITS FINE, WHEN I TURN IT OFF A COUPLE DAYS LATER IT SLAMS INTO GEARS. YESTERDAY (MARCH 2020) VEHICLE WAS PARKED IN DRIVEWAY, REVERSED TO LEAVE AND LIGHTS CAME ON DASH FOR SHIFTER NEEDS REPAIR, TURNED OFF ENGINE, RESTARTED, RESUMED DRIVING AND LIGHTS WERE OFF. PARKED JEEP IN DRIVE WAY, NEXT MORNING REVERSED AND DROVE TO WORK, REVERSED INTO SPACE AND LIGHTS CAME ON AGAIN THAT SHIFTER NEEDED MAINT REPAIR. I HAVE NOW 53,000 MILES. I TAKE JEEP IN AGAIN TO BE LOOKED AT FOR SHIFTER. I HAVE TAKEN THIS VEHICLE IN AT LEAST 11 TIMES SO FAR FOR ENGINE, GEARS SLAMMING, SHIFT SAYING NEEDS MAINT REPAIR. SINCE JUNE 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311408February 25, 2020
ELECTRICAL SYSTEM
THE SERVICE SHIFTER LIGHT COMES ON ALL THE TIME. IT LIGHTS UP ALL THE LIGHTS ON MY SHIFTER AND FREEZES MY DASHBOARD SCREEN TO JUST SHOW THE MESSAGE SERVICE SHIFTER. IT STAYS LIKE THIS UNTIL I TURN MY VEHICLE OFF AND THEN WHEN I WAIT A BIT AND TURN IT ON AGAIN IT WILL BE OFF BUT IF I DON'T WAIT LONG ENOUGH IT WILL STILL BE ON. IT WILL COME ON NO MATTER WHAT SPEED I AM GOING. I CAN BE GOING AT HIGHWAY SPEEDS OR STOPPED IN TRAFFIC. I HAD IT COME ON YESTERDAY AS SOON AS I STARTED MY CAR BEFORE I EVEN PUT IT IN GEAR. IT CAN HAPPEN MULTIPLE TIMES IN ONE DAY OR NOT HAPPEN FOR A WEEK. I AM CONCERNED THAT WHEN I AM DRIVING ON THE HIGHWAY THIS COULD LEAD TO A MAJOR MECHANICAL BREAKDOWN AND CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311135February 24, 2020
ENGINE
THE ENGINE BURNS THROUGH ALL OF THE OIL IN ABOUT 1500 MILES OF DRIVING. OIL HAS TO BE FILLED IN BETWEEN OIL CHANGES OR ENGINE WILL STOP WITH NO WARNING OR OIL LIGHT... ENGINE STOPS WHILE MOVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310296February 20, 2020
AIR BAGS
THE AIRBAG SYSTEM LIGHT IS ON THE SAME RECALL FOR THE 2019 JEEP CHEROKEE, WHICH WHEN YOU TAKE IT IN THE DIAGNOSTIC IS A COST FOR THE SAME THING GOING ON WITH THEIR 2019 JEEP CHEROKEES SO THE RECALL SHOULD BE ON BOTH YEARS JUST NOT THE 2019. IF YOU DON'T HAVE IT RESET THEN THE AIRBAGS WILL NOT DEPLOY IF YOU BE IN AN ACCIDENT WHICH IS NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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