Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11469879June 18, 2022
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
The incident happened in a parking lot. Backing out of the parking space, there was a delivery truck parked right behind me. Backing out of my parking space, I hit the bumper of the truck (no damage to the truck). As I pulled back into my parking space the vehicle accelerated very rapidly in a distance of approx. 25 feet; the acceleration seemed "Hell cat" like. Slamming my foot on the brake did not help. The vehicle then hit a brick retaining wall deploying multiple air bags and causing enough vehicle damage that the insurance company declared it totaled. It is amazing that the vehicle hit the brick wall with enough intensity to deploy the air bags and cause considerable front end damage after traveling such a short distance (approx 25 ft). The vehicle is in the insurance company's possession. As such, I do not have access to the vehicle. Had the brick wall not been there, the vehicle could have hit other vehicles or pedestrians and I was lucky to only have minor bruises and abrasions. There was no warning what so ever that this was about to happen.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11469387June 15, 2022
POWER TRAIN
On our 2017 Jeep Cherokee all the red lights illuminate on the shifter console making it impossibe to know what gear you are in. The warning 'Service Shifter' appears on the dash/instrument panel. Mechanics have told us that this has become a common issue with this model and other Jeeps and can lead to a shut down of the vehicle and/or further issues with the drivetrain or electronics. It would appear from all the related issues being voiced on the internet and in Jeep forums that it involves defective parts installed at the time of manufacture. We were required to pay $500.00 to replace associated parts by the dealership as our warrranty had just expired. Given the extent of this issue, a recall should be demanded of the company and reimbursment for the cost of repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465926May 24, 2022
POWER TRAIN, AIR BAGS
Air bag light came on at 36,500 miles Went off and on several times then stayed on reported to chrysler but out of warranty 66,000 miles 4wheel drive light come on gear shift light come on and off several times took to dealer service department they said PTU UNIT needs replacement 3,000 dollars Called chrysler no help out of warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465518May 20, 2022
POWER TRAIN, ELECTRICAL SYSTEM
Vehicle keeps having warning light for service shifter violently shift at time and anyone with this model is having the exact same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464472May 13, 2022
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 45-50 MPH, the vehicle started to decelerate and then shut off completely. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the starter needed to be replaced. The vehicle was repaired however, the check engine warning light and service shifter warning light was illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463887May 9, 2022
POWER TRAIN
My issue is with the PTU on my 2017 Jeep Cherokee. I had barely over 60,000 miles (around 62,000 when this issue happened) and the "SVC 4WD" light was illuminated on my dash board. After doing some research, I saw that many Cherokees, within my same year era, were recalled for this same issue. The issue being that the vehicle could lose all power while being driven and also a failure to engage while the vehicle is placed into park, could mean my vehicle rolling out of park and hitting someone or crashing. This issue is a very known issue with the years 14-17, yet my 2017 doesn't fall under the recall. This is a huge liability and the dealership I went to, did not offer any type of "good will" repair on a situation that I feel really calls for it, especially being only 2,000 over my powertrain warranty. I'm reporting this issue because if other 2017 Jeep Cherokee had this issue prematurely, what separates my vehicle from that, why is my safety placed into jeopardy? I wish Jeep would do the right thing and make sure that the vehicles exhibiting the same issues of the recalled VINS would also get that recall repair, because it's literally the same issue...and it's a part that is faulty and breaking down prematurely. This is my first Jeep I've purchased brand new, I've had two others in my driving career. I thought that by purchasing new, that my vehicle could be backed by Jeep if any known issues occurred and I'd love someone to explain why my 2017 Jeep doesn't fit the criteria to have a dangerous, prematurely faulty part, replaced..when others in the same situation have had it done. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463914May 9, 2022
POWER TRAIN
Hello, My vehicle is at 77,000 miles and has been intermittently flashing the Service AWD light on the dash. The dealer ran diagnostics and said it needs a new PTU at the cost of about $3000. I see there are open recalls on other 2017 Jeep Cherokees, but not my specific VIN. I have never had a PTU go bad on our prior Jeeps, even ones that were more than twice this mileage. This seems like a part defect...everything else on the vehicle is still in good condition. Please let me know if there is an open investigation on this vehicle type.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463927May 9, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle started rapidly accelerating and was unable to turn off cruise control. Dash lights flashed on and off. Had to put the car in neutral and slow to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463579May 6, 2022
UNKNOWN OR OTHER
Service shifter indicator comes on and all lights on shifter light up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462369April 27, 2022
UNKNOWN OR OTHER
My vehicle will not move at a stop light and the hand brake will come on by itself. Also the start/stop warning light continues to come on after driving for several miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461002April 16, 2022
ELECTRICAL SYSTEM, POWER TRAIN
When I started my 2017 Jeep Cherokee Limited this morning, a "service shifter" message appeared on my instrument panel. All the lights that indicate park, reverse, neutral, and drive were illuminated red - all at one time. I turned the car off and restarted it. The message was no longer indicated. However, I scheduled the car for service with my dealer. I wanted to add my voice to the others that have experienced this same issue. The car is not currently under a recall for this issue. But it seems to be a prevalent one for this year and model Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459497April 4, 2022
ELECTRICAL SYSTEM
I was driving down the road and several lights in the dash popped on. The check engine light and a few others that I was not familiar with. Everything started blinking and it said "service shifter" and "service airbag system ". I put it in park and tried to put it back in drive and it would not go into drive and started rolling backwards. I had to push it into a parking lot and have it towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458542March 27, 2022
ELECTRICAL SYSTEM, ENGINE
The 'service shifter' code keeps showing up. The car shifts and drives fine when it happens but it concerns me because I've read where a few people have had the car accelerate by themselves when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457577March 21, 2022
WHEELS
I was driving on route I79 Southbound. I had just entered I79 southbound via exit 152. I was accelerating to the speed limit of 70mph. There were no vehicles or objects within 1/4 mile of my location. At approximately 68Mph, the tire front passenger side blew out without cause or reason. As I maneuvered the vehicle over to the shoulder, the rear passenger tire blew out. Upon having the vehicle towed to the repair shop at my expense, I saw that the rim on the front passenger tire was completely destroyed. I believe this was was caused by a defect in the front passenger rim. It appears there was something wrong with the rim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455851March 9, 2022
ENGINE
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 50 MPH across a bridge, several unknown warning lights illuminated and the vehicle lost motive power and stalled. The contact was assisted by a Police Officer to move the vehicle into a service station. After restarting the vehicle, the vehicle was driven to a dealer where the warning lights again reappeared. The vehicle received unstated repairs, but remained at the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455784March 8, 2022
ENGINE
The engine consumes a large amount of oil. I regularly have to add 1qt/ 800-100 miles. The engine will just stall if the oil level gets too low without any warning. In Alaska this poses an extreme hazard, especially in the winter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455405March 6, 2022
ELECTRICAL SYSTEM, ENGINE
The car will shut off unexpectedly while driving. This is extremely dangerous. This is the 6th time in the last 3 years that this has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455448March 6, 2022
POWER TRAIN, BACK OVER PREVENTION: WARNINGS
My 2017 Jeep Cherokee started flashing the light service 4Wd the vehicles has always been maintained and this just started about 6 monrhs ago this jeep has had recalls in the past. But now as of today these warnings began after getting back into my jeep. TO COMPLETE NEUTRAL SHIFT PUT TRANS IN NEUTRAL. THAN 4WD NEUTRAL WARNING VEHICLE MAY MOVE EVEN IN PARK and I feel this is putting my life and others in danger
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454847March 2, 2022
SUSPENSION
The front struts and links have had to be replaced at 41,000 miles on a vehicle purported to have upgraded off-road build.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453453February 22, 2022
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2017 Jeep Cherokee. The contact stated that the rear hatch failed to open as needed. The contact had not taken the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. On April 19, 2022 the vehicle was taken to the Landmark Dodge Chrysler Jeep at 6850 Mount Zion Blvd, Morrow GA 30260 for software recall update. The customer service rep was asked to check the locked rear liftgate that would not open. He stated it would be $195 just diagnose it. Dodge Chrysler Jeep Ram customer service was called prior to the recall appointment and provided no corrective measure. I was advised to ask the dealer when I went in for the software recall update. I cannot access emergency roadside equipment without opening the rear liftgate which makes the vehicle unsafe. I have read several other similar complaints online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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