Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11681227August 18, 2025
POWER TRAIN
On Friday, 8/1/2025, while driving my car, I lost power and the SVC4WD message came on. I took it to the dealer on Monday, 8/4/2025. The technician told me that I need a new PTU and Transfer Box unit in order to fix the problem. He told me there are no recalls for this specific vehicle. I looked on your web site and using my VIN, I was able to pull up information. See included documentation. I also called Chrysler (FCA US, LLC) and they told me there are no recalls for the 2019 Jeep Cherokee. I was told that only "certain" cars are affected. My car has 39,000 miles driven. It is my understanding that this particular problem appears at 39K miles. It seems to me that my car should be included in the recall. The technician also informed me that it will take "months and months" to fix the problem and it will cost $3,000+. I am a single mom on a fixed income. I cannot afford the repair cost or to be without my vehicle for an indefinite amount of time. I request that my car be included in the recall. And that you provide a vehicle for me to drive while the dealer waits for the parts considering that they are in short supply and the dealer does not know when and if they will receive the parts necessary to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681314August 18, 2025
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 50 MPH, the vehicle experienced reduced motive power and failed to accelerate as intended while depressing the accelerator pedal. There was no warning light illuminated. The contact related the failure to the recall. The vehicle was taken to the dealer and was test-driven. The dealer informed the contact that there was a coolant leak, and the dealer determined that the radiator needed to be replaced under warranty. The part was ordered. Additionally, the dealer informed the contact that upon scanning the vehicle, there was no indication of a PTU failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the dealer PTU diagnostic test process would be escalated to the Technical Team for investigation. The contact was referred to the dealer for rental vehicle assistance. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680944August 15, 2025
POWER TRAIN, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the message "4WD Unavailable - Service Soon" was displayed with the 4WD icon illuminated intermittently for three months. The contact that while driving at 15-25 MPH, and there was a slight grinding sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the brake pads and rotors needed to be replaced, and the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680642August 14, 2025
ELECTRICAL SYSTEM, ENGINE
On [XXX] my 2019 Jeep Cherokee (VIN: [XXX] ) unexpectedly caught fire while [parked/operating — choose one], originating from what appears to be an internal electrical or wiring defect. No modifications, aftermarket parts, or repairs had been made to the engine or wiring since purchase, meaning the defect originated from the manufacturer. The fire caused significant damage to the wiring, requiring professional repair, and left me severely traumatized. Although the vehicle was repaired, the incident could have easily caused me serious injury or death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11680747August 14, 2025
ENGINE, FUEL/PROPULSION SYSTEM
2019 Jeep with 59051 miles on it. Upon starting the car, the idle was low and the engine ran rough. While driving, it would stall when stopping. After several tries it would start but not stay running while idling. The jeep dealership stated the plugs were fouled, ($400), then when that did not fix it the fuel pump was bad ($4000), when that did not fix it they stated the bad fuel pump and plugs caused the engine to lose compression and it now needs a complete motor ($11,500). This car's 60K/5year warranty expired by 4 months. Turns out this problem is happening with lots and lots of jeeps. Stalling on the road while driving is not acceptable and very unsafe! Jeep needs to find the problem and recall it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680464August 13, 2025
UNKNOWN OR OTHER
Delamination of the console screen. Due to this delamination the vehicle has "ghost" called s.o.s. (911) and other people multiple times. it frequently changes radio stations (not a big deal) While driving on the highway has put the rear view camera on screen randomly. which has been a very scary distraction. It has also changed from a/c to heat (also not a big deal) The biggest safety issues are the dialing of 911 and the rear view camera turning on. This will happen even if I turn off the screen completely. I have brought this by a dealer. they say it is a common issue. I have also brought it by a private auto mechanic. They also say it is common, but that its not usually as bad. I first noticed the delamination when I purchased the vehicle at a dealer, I thought it was just the screen protector lifting. It has progressively gotten worse. There are multiple reports on this when i have googled the issue. There have been multiple times this has happened. I will put the most recent of dates, because that was the worst, and I haven't driven it since, since I'm afraid of having an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680478August 13, 2025
POWER TRAIN
Since late last year we have experienced intermittent shift slippage when going from just starting out to automatically shifting to next gear. This has happened many times. We never knew about any recall until we took vehicle to dealer ( Manahawkin Jeep ) for another issue with the oil filter housing leaking. The vehicle jerks forward and is not a smooth shift. The problem has not been inspected by the manufacturer or anyone else except the owner. No warnings or messages about issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679910August 11, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
The car shut off again in the middle of the road, this really needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679950August 11, 2025
POWER TRAIN
There has been a safety recall issued since January 16, 2025. Today's date is August 11, 2025. To this date there is still no remedy available. I own two Jeeps with this same recall as part of my business. I am losing close to $3,000 in revenue per month between the two. I'm quickly approaching lost revenue of $21k. Is there a time requirement for manufacturers to address their safety recalls? Seven months is far too long. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679723August 10, 2025
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? UNKNOWN; believe it may be something with the suspension or possibly the transmission. Their is a chirping sound when making a low speed (15 MPH or so) turn more prominent when making turn up a hill. Sounds can also sometimes be replicated when letting off the accelerator and getting back on it again which is why I believe may be a transmission issue. How was your safety or the safety of others put at risk? UNKNOWN Has the problem been reproduced or confirmed by a dealer or independent service center? It has not yet been reported. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I did have the Service AWD light illuminate a while ago but it shut off when vehicle was restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678985August 7, 2025
UNKNOWN OR OTHER
I have a 2019 Jeep Cherokee, on August 6th around 545AM, while on Highway 70E In Maryland, my Transfer Case completely seperated itself (Per Repair Shop). I immediately pulled over, there was lots of smoke. Roadside Assistance towed my Vehicle to repair shop. Repair Shop and Jeep Dealership have told me that the Transfer Case won't be in for approximately 2 Months, due to the Large Quantity on Order for the 2019 Jeep Recall, however my VIN was not on this Recall and clearly this is a known issue. Since this is a known issue, and so many being on Order, why is my VIN not apart of the recall and since it just completely separated causing a huge sudden safety issue, what needs to be done to add this to the Recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678999August 7, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle jerked abnormally. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679176August 7, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was unavailable. An unknown dealer was contacted and confirmed that the recall parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678910August 6, 2025
POWER TRAIN
My car started making a grinding noise when making a sharp right hand turn. I took this to a garage and was told the PTU is faulty. I have since found out there was a recall for this on Jeeps manufactured until Feb of 2019. Mine was manufactured in March of 2019 and has the same issue as in the recall. The PTU has been ordered but is on back order. If possible, please look into expanding the dates of manufacture for this recall as I know of 2 other Jeep Cherokees one of which was manufactured the same time as mine that have this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678685August 6, 2025
POWER TRAIN
The Power Transfer Unit and Transfer Case Assembly failed, it is currently available for inspection. The vehicle experienced unexpected loss of motive power at highway speed, additionally there was a noticeable front-end vibration and resulting dangerous change in drive quality. Finally, there was a loss of park function. The vehicle problem was confirmed at the dealer and is currently waiting a complete replacement of the Transfer Case and Power Transfer Unit. There was no warning prior to the problem, the Service 4WD warning lamp did not illuminate until approximately 1 week after the problem. Immediately after the initial front-end vibration and loss of power I took the vehicle to a mechanic, and they couldn't replicate the issue. It was determined the brake pads could have caused the vibration. Upon the second incident and when the service 4WD light came on I took the vehicle to the dealer where the service department determined it was the transfer case and PTU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678447August 5, 2025
POWER TRAIN
Jeep power transfer unit failed while driving. Vehicle cannot be driven safety. I had to quickly move to the shoulder of the road. Vehicle can only be driven at 10 mph or less. Chrysler Group (Stellantis) admits the part is defective and had a campaign to replace. I have been without use of the vehicle since the end of May and Jeep keeps the part on backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678181August 4, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 60 MPH, the message "Service 4-WD" was displayed. The contact stated that the failure also occurred during cold starts. The vehicle was taken to a local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The contact was advised that there was a recall related to the failure, but the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 25V011000 (Power Train). The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678265August 4, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact was fearful of driving the vehicle due to safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678107August 3, 2025
SEATS
After an accident occurred the drivers seat moved forward. The incident was a minor collision. During the repair of the vehicle, the body shop stated the seat could not be fixed. Drivers seat may not be moved forward or back now, making the vehicle unsafe to drive for certain people.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11677765August 1, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle lost motive power. The message "4x4 Malfunction" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The dealer informed the contact that although the recall parts were not yet available, the parts could be ordered under the warranty of the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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