Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11351489August 27, 2020
UNKNOWN OR OTHER
EVERY NOW AND THEN WHEN I START THE VEHICLE OR WHILE I AM DRIVING IT A MESSAGE WILL POP UP ON MY DASHBOARD THAT SAYS 'SERVICE SHIFTER.' THE SHIFTER LIGHTS FLASH RED AND I GENERALLY HAVE TO PULL OVER AND RESTART THE VEHICLE. SOMETIMES MORE THAN ONCE. THE SHIFTER APPEARS TO FUNCTION PERFECTLY FINE, SO IT IS PUZZLING THAT I GET THIS REOCCURRING NOTIFICATION EVERY FEW THOUSAND MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351209August 25, 2020
POWER TRAIN
SERVICE SHIFTER MESSAGE APPEARED WHEN I WAS DRIVING. THE DRIVE, REVERSE, NEUTRAL AND OTHER DRIVE INDICATORS LIT UP IN RED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349974August 17, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ALL THE LIGHTS ON THE GEAR BOX TURN ON AND SAYS "SERVICE SHIFTER". HAPPENED ONCE A MONTH AND IS BECOMING MORE AND MORE FREQUENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349550August 15, 2020
ELECTRICAL SYSTEM
MY 2018 JEEP CHEROKEE, THE SERVICE SHIFTER WARNING LIGHT APPEARS ON MY DASH AND ALL OF THE GEAR LIGHT APPEAR SOLID RED ON MY SHIFTER, THIS CONTINUES TO HAPPEN WHEN I PUT MY CAR IN PARK OR WHEN I COME TO A STOP WHILE DRIVING, IT'S VERY CONCERNING BECAUSE I TOOK IT TO MY LOCAL DEALER FOR ANOTHER MAJOR ISSUE ( OIL CONSUMPTION) AND THEY TOLD ME THAT THEY COULD NOT FIND ANY CODES OF THE ERROR OCCURRING. THIS HAPPENS PERIODICALLY AND WHEN I TURN THE CAR OFF AND THEN BACK ON THE 'SERVICE SHIFTER'' LIGHT GOES AWAY. THERE NO WAY FOR THE DEALER TO FIX THE ISSUE BECAUSE THEY SAY THE CAN'T FIND ANY ERROR CODES WHEN I HAVE TIME STAMPED PICTURES ON MY PHONE OF THIS HAPPENING. I'M AFRAID THIS MIGHT LEAD TO AN ELECTRICAL FIRE OR SHIFTER FAILURE WHILE IN TRAFFIC DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348713August 11, 2020
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
I HAVE 2018 JEEP CHEROKEE WITH 85353 MILES IT HAD SERVICE SHIFTER TWICE WHEN I WAS DRIVING SO I HAD TO PULL OVER ON HIGHWAY AND TURN OFF ENGINE AND TURN ON ENGINE SHIFT TO PARK THEN TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343860August 7, 2020
ELECTRICAL SYSTEM, ENGINE
VEHICLE STALLS AT START OF DAY AFTER DRIVING NO MORE THAN A HALF A MILE. THIS HAS HAPPENED FOR THE PAST TWO DAYS IN TRAFFIC. BATTERY LIGHT COMES ON AFTER STALLS AND DOES NOT START. LETTING IT SIT FOR AWHILE IT EVENTUALLY STARTS. BATTERY WAS FULLY TESTED AND HOLDS CHARGE. DECIDED TO PARK VEHICLE AND HAVE IT TOWED TO DEALER AS TO NOT RISK TRAFFIC CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343863August 7, 2020
ENGINE
EXCESSIVE OIL LOSS IN ENGINE. LITTLE OIL ON DIPSTICK. OIL CHANGE IS NOT DUE FOR ANOTHER 4,774 MILES. VEHICLE STALLS WHEN DRIVING NO MORE THAN 1/2 MILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343942August 7, 2020
ELECTRICAL SYSTEM
SERVICE SHIFTER LIGHT AT 33,000 MILES. I HAVE KNOWN ABOUT THE "SERVICE SHIFTER" LIGHT ISSUE WITH MANY OTHER JEEPS, SO I WANTED TO ALSO REPORT. THAT IS TOO MUCH. I WAS UNABLE TO TAKE MY JEEP IN FOR SERVICE RIGHT AWAY, AND THEN COVID HAPPENED, SO NOW I'M WAY PAST MY WARRANTY MILES SO HAVE NOT BEEN ABLE TO GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341582July 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING, THE VEHICLE SHUTS DOWN, I LOST ALL CONTROL. A MESSAGE POPPED UP THAT SAID 'APPLY BRAKE AND PUT IN PARK OR NEUTRAL' THE ENGINE SLOWLY LOST ALL ACCELERATION AND CAME TO A COMPLETE STOP. THE CAR BEEPS AND SAID 'LOW BATTERY' BUT ALL LIGHTS AND VOLTAGE READING WAS COMPLETELY NORMAL. I TURNED CAR OFF, RESTARTED CAR, AND IT WAS FINE, I DRIVE IT ANOTHER 100 METERS AND IT REPEATS THIS EXACT CYCLE ALL THE WAY HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341698July 27, 2020
POWER TRAIN, UNKNOWN OR OTHER
SERVICE SHIFTER DASH WARNING COMES ON WHILE DRIVING. AT THE SAME TIME, THE PRND LIGHTS ON THE GEAR SELECTOR LIGHT UP. THE NOTIFICATION CLEARS AND THE LIGHTS TURN OFF WHEN THE VEHICLE IS SHUT OFF AND RESTARTED; HOWEVER, THE NOTIFICATION WILL APPEAR AGAIN INTERMITTENTLY. THE VEHICLE HAS BEEN SERVICED FOR THIS ISSUE THREE TIMES AND WILL GO IN FOR ANOTHER SERVICE TO RESOLVE THIS ISSUE ON WEDNESDAY, JULY 29. AS OF NOW, THE VEHICLE HAS NOT BEEN REPAIRED AND THE WARNING LIGHT STILL COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341063July 23, 2020
ELECTRICAL SYSTEM
THIS HAS BEEN A RECURRING ISSUE. THE ON BOARD SCREEN WILL SUDDENLY SHOW "SERVICE SHIFTER" AND ALL THE SHIFTER INDICATOR LIGHTS GO RED. THIS HAS HAPPENED WHILE DRIVING AND ALSO AT INITIAL STARTS. WHEN VEHICLE IS SHUT DOWN AND RESTARTED, EVERYTHING RETURNS TO NORMAL. DOING SOME RESEARCH THAT SAYS OVERHEATING PROBLEMS CAN ENSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340279July 19, 2020
ENGINE
IN MARCH, DRIVING DOWN RED ROAD - CAR SUDDENLY STALLED AND THEN SHUT DOWN COMPLETELY. AS IT WAS SHUTTING DOWN, I WAS ABLE TO MOVE IT TO THE RIGHT LANE AS TO AVOID THE TRAFFIC. CALLED TOW TRUCK AND WHEN THEY CAME, WENT TO JUMP THE CAR AND THERE WAS NO NEED - CAR STARTED. WENT STRAIGHT TO THE DEALER AND THEY SAID IT'S AN ISSUE WITH THIS CAR THAT I CAN'T WAIT UNTIL THE OIL IS LOW. PANDEMIC CAME SO DIDN'T DRIVE MUCH - LAST THURSDAY, 7/18, I GOT IN THE CAR AND IT DIDN'T START AGAIN - I WAITED A WHILE AND IT HESITATED STARTING. FINALLY STARTED AND WENT TO DO GROCERIES. LEAVING THE STORE, THE SAME THING HAPPENED, THE CAR DID NOT START AT ALL, CONTINUED TO TRY AND IT FINALLY STARTED. TOOK CAR TO THE DEALER 7/17/20 - STILL 1,000 MILES TO GO BEFORE NEXT OIL CHANGE AND AGAIN, THEY SAID I HAVE TO DO THE OIL CHANGE NOW EVERY 2500 MILES. THE CAR HAS SYNTHETIC OIL - I SHOULD NOT HAVE TO CHANGE EVERY 2500 MILES AS THE OIL IS ALSO MORE EXPENSIVE. TODAY 7/18, CAR DID NOT START AGAIN, SHUT DOWN COMPLETELY. AFTER SEVERAL ATTEMPTS IT STARTED AND NOW THE CHECK ENGINE LIGHT IS ON. READ ONLINE CAR HAS ISSUES WITH THE ENGINE SHUTTING DOWN AND STALLING AND THERE IS A CLASS ACTION SUIT. I AM AFRAID TO DRIVE IT AS IT MAY STOP IN THE MIDDLE OF THE ROAD AND IT'S A SAFETY CONCERN. HEADING TO THE DEALER AGAIN TOMORROW MORNING BECAUSE NOW THE CHECK ENGINE LIGHT IS ON AND CONTINUE TO HAVE THE ISSUE OF THE CAR NOT STARTING, SHUTTING DOWN AND STALLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340097July 18, 2020
POWER TRAIN
MANY TIMES WHEN THE VEHICLE HITS A GOOD SHARP BUMP IN THE ROAD OR I BUMP THE SHIFTER SHARPLY, THE DISPLAY IMMEDIATELY GIVES A SERVICE SHIFTER FAULT ALERT ON THE COMMUNICATION PANEL AND ALL OF THE LIGHTS P, R, N, F AND THE MANUAL LIGHTS ILLUMINATE ON THE SHIFTER. THE VEHICLE CAN BE MOVING OR AT REST AND THE IGNITION ON FOR THIS TO HAPPEN. I HAVE REPORTED THE INCIDENTS AT EACH OF THE OIL SERVICE CHECKUPS AT THE DEALER, HOWEVER WHEN ALL IS SAID AND DONE IT NEVER GETS ACKNOWLEDGED THAT IT WAS EVEN MENTIONED OR THE MECHANIC THAT WORKS ON TRANSMISSIONS COULD NOT GET TO IT THAT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339865July 17, 2020
POWER TRAIN
WHEN MY VEHICLE ACCELERATES THE TRANSMISSION SEEMS TO BE SLIPPING OR NOT FULLY ENGAGING. THE RPMS WILL SPIKE TO ABOUT 4,000 BEFORE THE TRANSMISSION WILL SHIFT, AND WHEN IT SHIFTS THE WHOLE VEHICLE WILL SHUDDER LIKE IT'S BEEN HIT BY A SLEDGEHAMMER WIELDED BY THOR HIMSELF. TO BE ABLE TO CONTINUE DRIVING MY VEHICLE I HAVE TO SLOWLY ACCELERATE AND KEEP THE VEHICLE UNDER 3,000 RPMS. THIS ONLY SEEMS TO BE A PROBLEM ON A HIGHWAY OR ROADWAY THAT IS 55MPH OR HIGHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339344July 14, 2020
UNKNOWN OR OTHER
CAR WAS SITTING STILL, HAD NOT BEEN RUNNING (IN OVER 36 HOURS)L UNDER THE CARPORT. WE WENT TO GET INTO THE CAR AND THEN NOTICED, THE BACK GLASS HAD BUSTED IN THE SAME PLACE (THE HEATER CONNECTOR) ON BOTH SIDES. THE GLASS BUSTED OUT WARDS. HUSBANDS VEHICLE WAS RIGHT BESIDE THIS ONE, AND THERE WAS NO VISIBLE SIGNS OF VANDALIZM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339376July 14, 2020
ELECTRICAL SYSTEM
SERVICE SHIFTER WARNING LIGHT COMES ON AND BLOCKS OUT ALL OTHER DIGITAL READ OUT UNTIL THE VEHICLE IS PARKED TURNED OFF AND BACK OF. ISSUE CONTINUES TO REOCCUR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338381July 9, 2020
ELECTRICAL SYSTEM
SERVICE SHIFTER LIGHT CAME ON, ALL LIGHT ON SHIFTER LIGHT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337290July 3, 2020
ELECTRICAL SYSTEM
WHEN SHIFTING TO PARK, INTERMITTENTLY WONT STAY INDICATING P AND REST OF SHIFT POSITIONS ILLUMINATE WITH "SERVICE SHIFTER" DISPLAYING ON STATUS SCREEN. TO FIX IT, PUSH SHIFTER UP HARDER TO PARK POSITION ENSURING P ILLUMINATES, TURN VEHICLE OFF THEN START AND VERIFY NO SERVICE MESSAGE. SOMETIMES THIS HAPPENS WHILE DRIVING BUT USUALLY AFTER BEING PARKED AND RESTARTED. SERVICE SHIFTER MESSAGE PREVENTS SPEED SCREEN FROM DISPLAYING WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331510June 29, 2020
POWER TRAIN
THE SERVICE SHIFTER NOTIFICATION CAME UP ON THE DASHBOARD SCREEN WHILE THE VEHICLE WAS IN MOTION ON THE HIGHWAY, UNABLE TO BE CLEARED, AND ALL RED LIGHTS ON SHIFTER WERE LIT UP. (PRND) AFTER STOPPING, TURNING OFF VEHICLE AND RESTARTING CLEARED THE MESSAGE, HOWEVER, VEHICLE ALSO CONTINUES TO JERK IN BETWEEN GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331028June 26, 2020
UNKNOWN OR OTHER
I'VE HAVE MY 2018 JEEP CHEROKEE SINCE NOVEMBER 1,2017 AND IN EARLY 2019 A 'SERVICE SHIFTER' MESSAGE SHOWED UP ON THE DASHBOARD. I TURNED THE ENGINE OFF AND WAITED 30 SECONDS AND TURNED IT BACK ON AND IT SHOWED UP AGAIN SO I TOOK IT TO THE DEALERSHIP CLOSED TO MY HOUSE THEY FIXED IT. AFTER I GOT IT FIXED THE SAME MESSAGE HAS SHOWED UP 6-8 MORE TIMES AND I REPEATED THE SAME PROCESS WHERE I TURN THE ENGINE OFF AND ON AGAIN AND THE MESSAGE GOES AWAY BUT THEN A FEW WEEKS LATER IT SHOWS UP AGAIN. ALSO IT WILL SHOW UP SOMETIMES WHEN I'M DRIVING ON THE HIGHWAY OR EVEN JUST DRIVING DOWN THE STREET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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