Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11500388January 5, 2023
ELECTRICAL SYSTEM
Issue: Burning smell in vehicle. Diagnosis: driver side visor wiring burned, potential fire hazard. Notes: We noticed a burning plastic smell several times in vehicle cabin. I searched around but couldn’t locate the smell. After the third time, the Homelink garage door opener located in the driver’s side sun visor stopped working. Also noted that the vanity mirror lights were not working either. This wiring is not on a fuse. I check the wiring to the visor with a voltmeter and noted 12 bolts to the visor. I removed the passenger visor and plugged it into the driver side. The vanity mirror lights had power and worked. Plugging the driver side visor into the passenger side showed it to not work. Therefore, the issue is the wiring burned inside the visor, breaking the connection. The visor is stitched all around and not easily accessible without cutting and thereby ruining the fabric and appearance of the visor. So wiring is not easily accessible without having to install a new liner.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11499632December 31, 2022
ENGINE
Leaking a lot of oil to the point I had to refill every week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498515December 22, 2022
VEHICLE SPEED CONTROL
The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the “Cancel” button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497546December 15, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496570December 8, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495883December 3, 2022
UNKNOWN OR OTHER
Front leather dash has become separated and could potentially cause adverse effects to drivers view. Potentially harmful with airbag deployment. Previous year (2014) same make and model received a recall notice. This issue should be addressed asap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495788December 2, 2022
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494613November 22, 2022
AIR BAGS
The contact owns a 2017 Jeep Cherokee. The contact stated that on multiple occasions while driving at undisclosed speeds, the air bag warning light intermittently illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494218November 19, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have a 2017 Jeep Cherokee and been experiencing service shifter error when all the lights on gear shift lights up in red and this time I was at home and it also flashed oil change on dash board which I just had a recent oil change and this has been an issue off and on and dealership says there is no recall but they have heard of this issue. Not feeling safe to drive vehicle unsure if my car will stop while out. I have an appointment with dealership to see what the issue is. I only have about 72,000 miles on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494182November 18, 2022
POWER TRAIN
Power transfer unit went out on it's own while driving car normally. Car was kept in excellent condition with no prior issues. Dealership would not help cover and quoted at $4500 for repair. Extended warranty (https://prestige-warranty.com/) will not cover the cost as they label the PTU as "different" than a normal transfer case that they would cover. So I purchased a Trailhawk rated Jeep Cherokee that has a specially designed PTU to go off-roading that very commonly breaks and goes out, rendering the Trailhawk as a broken RWD SUV. A recall campaign (W48) was issued, but only updated software in 2014-2017 Jeep vehicles to prevent the vehicle from rolling in park AFTER the PTU part is broken. There were NO efforts made to recall and replace the PTU part itself which inevitably breaks in every 2014-2017 Trailhawk vehicle. This is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493920November 17, 2022
POWER TRAIN
This past Sunday night, 11/13/22, I experienced a 9-speed transmission failure in my vehicle. The car immediately lost the ability to propel itself, and I was forced to veer onto the shoulder, to narrowly avoid being rear-ended. My car only has 89,440 miles on it. It is currently at a reputable transmission shop, where a diagnosis determined that the transmission experienced a mechanical failure, and would need to be replaced. I was also informed that parts to complete a replacement, are "on national backorder, with no ETA". This leads me to believe that there are a large number of failures, or Chrysler doesn't want to produce new faulty parts, to replace original faulty parts. Additional research unearthed overwhelming evidence of this being an ongoing issue with Chrysler’s 9-speed transmissions, throughout their product line. The car has not been taken to a Chrysler dealership as of yet, as additional towing charges would be incurred. Symptoms of a problem only appeared days prior to the failure, in the form of a few "hard shifts". From that time until the failure was less than 200 miles. The only warning light that appeared was after the transmission failed. I believe Chrysler is knowingly selling a defective product, with no real solution, and should be responsible for all costs associated with replacement, service, and alternate transportation (towing, parts, labor, rental fees, etc.). Chrysler's 9-speed transmissions should all be recalled, to prevent people from being seriously injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490922October 26, 2022
ELECTRICAL SYSTEM
The service shifter message came on the screen and all the lights on the shifter lit up. The engine would jerk or completely shut off while driving. Speed increased going downhill in cruise control. I brought it in 6 months ago and they said it was almost out of oil and very dirty. So they filled it without changing the filter. The dealer claimed to have updated the computer. Now the service shifter message is coming on again and all the lights come on next to the shifter. They are fixing that today - charging me for replacing the shifter and it taking only 1/2 hour. I think the charge is $500 - $600. They said it would not be covered under the bumper to bumper warranty included when purchasing the vehicle at 88,000 miles less than 1 year ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490959October 26, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Abs and parking brake keeps initiating while driving my vehicle. Concerned about an accident. I have already had the shifter sensor replaced and still doing the same thing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490097October 20, 2022
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
While driving the vehicle suddenly and unexpectedly stops running without any warning. Engine stops. Car just coasts. PRNDL indicator (D for drive) on instrument cluster flashes instead of a constant D. Then some sort of messages comes up similar to "shift to neutral to start engine". Car will not restart. Car coasts to stop without power and no power steering. Then I need to turn ignition off. I will then cycle locks (locked then unlocked). Then turn on ignition. From here the car attempts to start but it is not an immediate start up like normal. The gauge needles (speedometer and tachometer) both go all the way to the right while the car attempts to restart but this startup takes about 10+ seconds of attempted cranking to finally restart. This is a long clicking sound before restart. This has happened 3-4 times now in the 30 days. Most recently on a main road where I had to coast without power and power steering to the shoulder. I have not yet been to the dealer. Car is out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489536October 17, 2022
UNKNOWN OR OTHER
Periodically the light comes on and says "service shifter"?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488298October 7, 2022
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
When accelerating the vehicle has a hard shift every now and then that’s very noticeable. Seems to be slipping or having trouble shifting occasionally when trying to get up to speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488304October 7, 2022
POWER TRAIN
Getting "Service Shifter" warning light and Jeep doesn't have a resolution for this. I have not been stranded yet or paid for service, but based on what I'm finding, sounds like both are a strong possibility and resolution appears to extremely unlikely!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488258October 6, 2022
UNKNOWN OR OTHER
The lights on gear shift all comes on all at once and the computer says shifter needs servicing I turn the jeep off and turn back on and everything is back to normal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487012September 29, 2022
EXTERIOR LIGHTING, UNKNOWN OR OTHER
The shifter service light comes on a lot when I am driving and it scares me. I had to get off the road and turn the car off and back on for the light to go off!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484834September 16, 2022
POWER TRAIN
I see that the 2014-2016 Jeep Cherokees, were recalled for a SERVICE SHIFTER, my 2017 is now showing the same warning. I seems to me that JEEP has never fixed the problem, and the 2017 should also have the same recall. I have to pay $167.00 for a diagnostic and then what ever the cost of the repair - I am very confused why my jeep does not fall under the recall as it is obvious to me that the issue with the electronic shifter was never fixed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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