Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11533162July 19, 2023
POWER TRAIN, STEERING, SUSPENSION
I brought car in for oil change and was told the R front axle was leaking. Brought it to dealer for repair and told Both that both front and rear axles needed to be replaced along with PTU. Was informed that the that was ordered was cancelled b/c 800 people across the country were looking for the same part. There were no safety warnings. I was told very unsafe to drive b/c front axle came out of PTU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532843July 17, 2023
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
Service shifter message has been appearing and at times, all lights on PRND lighting up. The vehicle transmission may still engage or may not. Recent occurrence on 07/13/2013, vehicle took 20 minutes before transmission engaged. Fortunately, I was parked at work, going home. If this occurred on the road, has potential of wreck happening. Jeep dealership leaning towards voltage error, cleaned battery terminals, test drove, could not replicate error. Did not drive until 07/17/2023, service shifter message came back without all PRND lights coming on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531921July 12, 2023
POWER TRAIN
SHIFTER SERVICE light appears chronically while driving and locks the digital speedometer, all lights on console go red until car is parked and restarted. No one can tell me what this means, or how to fix it ... not even the dealer. Totally scary as I travel alone a great deal of the time, and today is just the latest occurrence of this over the last 18 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531099July 8, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Service shifter light keeps going on after having shifter replaced 1 year ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529851June 30, 2023
UNKNOWN OR OTHER
Service shifter light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529632June 29, 2023
UNKNOWN OR OTHER
Service shifter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529414June 28, 2023
POWER TRAIN
"Service Shifter" light came on, and all my shifter's lights are red. Looking across the internet, this is a widespread issue. Thankfully this didn't cause an accident, but it sounds like some users report not being able to shift into park. Will be taking to the dealership soon (its too late in the day to drop it off now).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526701June 12, 2023
UNKNOWN OR OTHER
When starting my jeep my service shifter light comes on. I shut my engine of and the light goes off. Next morning start my engine service shifter light come on. I have to restart my jeep 5 times before the light goes off. I've called a jeep dealership and they inform me that I'm the third person within the last week to inquire about this information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523346May 22, 2023
UNKNOWN OR OTHER
I have a message that says service shifter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522686May 18, 2023
POWER TRAIN
al accionar el boton de la 4wd low en la pantalla Servicio no disponible y requiere mantenimiento, iva por carretera y llegue a un taller y se escaneo para ver el problema, el escaner arrojo muchos codigos entre ellos que no havia comunicacion con varios modulos y problemas con el freno de parqueo, llame a la agencia para ver si havia un recall de esta unidad y solo tenian registrado 2 llamados a revicion ya echos segun esto. en su pagina reportan para este modelo 5 llamados. la unidad la acabo de comprar, ademas encontre un modulo electronico al parecer fue por cambio. pero ignoro si fue por garantia o llamado de algun servicio,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521476May 11, 2023
VEHICLE SPEED CONTROL
There was no accident but I would like to prevent one. I believe there should be a recall on my vehicle regarding the service shifter. This defect could potentially result in power loss to the front wheels and the transmission being impossible to put into park. My vehicle service shifter light is on and my car jerks while driving. Is this not a problem with many Jeeps?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521412May 10, 2023
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 65 MPH and releasing the accelerator pedal, the vehicle made abnormal banging sounds and lunged forward. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer, where the TCM software update was completed under a recall; however, the failure recurred. The vehicle was taken to a second dealer, Huntington - RAM (5080 E Jericho Turnpike, Commack, NY 11725), where the TCM software update was completed; however, the failure persisted. Additionally, the contact stated that the RPMs revved up to 5,000 while in Adaptive Cruise Control mode. The contact shifted into gear, and the vehicle responded as needed. The dealer was contacted and informed the contact that he would need to leave the vehicle for additional diagnostic tests. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the TCM software update was the adequate fix. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521020May 8, 2023
SERVICE BRAKES
The parking brake deploys automatically (while parked), locking the vehicle, and leaving it undrivable. Just prior, there was an illuminated brake symbol and message to service parking brake, on dash screen. Vehicle was towed to a local garage, and diagnosis was: parking brake censor corroded due to water leak. Part was replaced. Two days later, brake locks vehicle a second time (while parked), due to water damage. Waiting for part to be replaced again, and continued effort to locate leak. I don't know if either of the failed parts are available for inspection, but I will inquire. My main safety concern is for brake to automatically activate while driving. Not to mention the cost for repeat servicing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520652May 5, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Service shifter light illuminates several times per month but disappears when engine is off. Battery randomly drains all power and needs to be jump started when temperature outside is warmer than 76 degrees
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520295May 3, 2023
POWER TRAIN
MY POWER TRANSFER CASE IS BAD, 4 WHEEL DR LIGHT IS ON AND MECHANTIC SAID TRANSFER CASE IS BAD AND MUST BE REPLACED AND THEY DIDNT INCLUDE MINE FOR RECALL FOR SOME REASON IT IS THE SAME PROBLEM AS OTHERS AND REPLACEMENTS ARE NOT AVAILABLE, SAY THEY ARE ON BACK ORDER? HELP PLEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520038May 2, 2023
ENGINE
The car sometimes jumps, propels forward, possibly transmission related issue, and just happens randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520146May 2, 2023
POWER TRAIN, STEERING
Service shifter keeps going on but no dealer ship know what the problem is and I have been stuck because of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518299April 21, 2023
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that when he stopped the vehicle and shifted into park(P), the gear was not recognized. Additionally, the “Service 4WD” warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced. The VIN was not included in NHTSA Campaign Number: 20V343000 (Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518077April 20, 2023
ELECTRICAL SYSTEM
Water is leaking into vehicle when it rains. Floor boards are soaked after it rains. Water is coming into contact with electrical somewhere. Causing loss of power, and lights to flicker. Took to dealership a couple times, they couldn't find the leak. They said they found it but didn't. After a couple attempts to fix the issue. The dealership refunded my money and said they couldn't help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518164April 20, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Upon starting the vehicle, the service shifter message came on the dashboard screen and all the lights on the shifter illuminated red. If I drive with it on, it stays on. When I turn off the Jeep and turn it back on, the message and lights go off. However, this message has appeared about once a month for the last few months. It is unknown if my safety has been at risk. I've called two different dealers and got widely different answers about what the problem could be, as well as very different cost estimates to fix it. But, no one really knows what the fix is. I've investigated this problem online and have found 100s if not 1000s of complaints about the same problem with no clear solution. Why is there no recall for this yet. It's been going on for years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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