Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11488309October 7, 2022
SERVICE BRAKES, STRUCTURE:BODY, UNKNOWN OR OTHER
Was driving home for lunch and stopped at traffic light. Parking brake self-engaged and would not release. I could not move the car in either direction. Repeated attempted to get parking brake to release by pushing/pulling on switch. Finally turned off car (sitting in moving traffic) and when I restarted the brake released. Was able to get car home and parked. Called my regular mechanic and got it in yesterday, but again brake wouldn't release (it had not been set) without turning car off and on. When my repair shop took the components apart, it revealed that water had leaked down into the computer system that controls the parking brakes (had various flashing lights on dash -- odometer/stop/start signal, etc.) and damaged the circuitry. The repair shop called to explain this problem and noted that NHTSA had begun and investigation into this problem in July and had about 80 cases under investigation at that time -- apparently a body-weld issue causing leak into that component. Prior to this locking up, a service parking brake light had come on intermittently for a couple of days. My wife and I were both at risk and just fortunate this didn't lock up while on the interstate which we drive regularly. Have called local Jeep dealer where we bought it and they claim they have heard nothing about this and the earliest we can get in is 10/18. Our mechanic has temporarily disabled the parking brake (both electronically and mechanically) so that the vehicle is drivable, but said he wouldn't advise driving on it very long this way, due to the other warning components that are now compromised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487937October 5, 2022
POWER TRAIN
Ptu need repair. My Jeep cherokee 2015 have issue with the ptu motor operation. I cant drive my car now. Because I dont have the money for fixed that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487877October 4, 2022
ENGINE
The contact owns a 2015 Jeep Cherokee. The contact stated that an independent mechanic had previously replaced the rocker arm, camshaft, and coil packs; however, the failure recurred while driving at an undisclosed speed. Additionally, and the vehicle was making abnormal ticking sounds. Additionally, the headlights were inoperable. The vehicle was taken to the dealer where it was diagnosed with two bent valves in the engine. The vehicle was then taken to Stan McNabb HWY 55 Chrysler Dodge Jeep RAM FIAT (1200 E Carroll St, Tullahoma, TN 37388) where the computer was replaced; however, the dealer determined that the engine also needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487756October 3, 2022
POWER TRAIN
The Transmission blew on the vehicle. I was driving on the freeway with my wife and son in the vehicle, attempting to overtake another vehicle, and the vehicle lost power. I put on my hazzards, and pulled over. Luckily I was able to maintain control. Found out the transmission was blown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487371October 1, 2022
POWER TRAIN
The PTU IS DAMAGED AND NEEDS TO BE REPLACED THIS CAR WAS WELL TAKING CAR OF AND NOW IT NEEDS A NEEDS PTU I NEED HELP THIS SHOULD BE PART OF A RECALL ON THIS THEY WANT OVER 4000,00 TO FIX IT , HOW IS THIS VEHICLE NOT PART OF THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486677September 27, 2022
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 35 MPH, the contact heard a knocking noise coming from the vehicle. The contact stated that the transmission was shifting hard while changing gear. The vehicle was not diagnosed. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 16V529000 (Power Train) and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485502September 20, 2022
ENGINE
I was about half a mile from my job when I lost most of my engine power (my daily commute is about 9 min each way - 3 miles and a speed limit of 40). I was accelerating uphill from a red light and I reached about 15 miles an hour before I realized I did not have the power to get more speed. I pulled in and noticed white smoke billowing from my car but did not ever see a check engine light. I had a few coworkers come outside to take a look . There was still heavy white smoke. I got it towed to the garage we take our fleet trucks. My piston rings were compromised (is the theory) and it lead to a multitude of problems even though I stopped driving it within half a mile of noticing anything irregular about my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485113September 18, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
wheels locked up, unable to stop car. wheels were not turning during accelerator and car would not come to a stop when braking as tires were just sliding and skidding on road. could not change gears
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11484482September 14, 2022
ELECTRICAL SYSTEM
My trunk flooded with water, resulting in the failure of the parking brake permanently in an engaged position. This happened fortunately after my car was parked, but could have happened while I was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483704September 9, 2022
POWER TRAIN
When slowing down to stop the transmission would thrust the vehicle forward. Upon inspection by the dealer it was determined that the transmission needed to be replaced. The vehicle only had 86,000 miles at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483008September 6, 2022
PARKING BRAKE
The contact owns a 2015 Jeep Cherokee. The contact stated that after the vehicle was parked during a rainstorm, the vehicle was started and shifted into reverse(R) and the contact became aware that the parking brake warning light was illuminated. The contact continued to drive the vehicle and noticed that the parking brake warning light was illuminated again while the vehicle was idling. The vehicle was then shifted into the park(P) and the parking brake engaged independently. The contact was unable to disengage the parking brake. The parking brake warning light was illuminated. The contact had taken the vehicle to the dealer who diagnosed that the electronic parking brake module needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Investigation Number: PE22009 (Parking Brake). The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481285August 25, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
The parking brake module failed. It caused the vehicle to violently be slammed into a stop by the electronic parking brakes engaging on their own. This primarily happened anytime the vehicle was put into park, or came to a complete stop. The parking brake is then unable to be released. When revving the engine in drive or reverse the parking brake stays engaged. Randomly did it only work properly and disengage, leading to the car being inoperable due to the possibility of being stuck in traffic or on a major roadway should the car get stuck with the parking brake engaged. This could also lead to a stall of the engine as well as that dangerous situation. The safety of myself and others are at risk with this issue. The problem has been confirmed by the dealer to be a failure to the parking brake module. The part is on backorder with a lead time or several weeks, and over 150 plus parts on backorder when I attempted to find and order this part. This is a common issue for the Jeep Cherokee. There were no warning lights prior to the failure, only a message for "parking brake service" with warning lights after the parking brake was unable to be disengaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480320August 20, 2022
ENGINE
Crack block in Engine mileage 63k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480342August 20, 2022
SERVICE BRAKES
One day, out of the blue, a ton of warning lights came on after making a simple right turn onto another road. The "Service Transmission", "Service Park Brake" and "Service Antilock Brake System" message comes on and the ABS warning light, the ((P))! parking warning light, the engine light, the traction control warning light, - There was also a lag of sorts just before the lights came on. The steering wheel felt very tight. I managed to pull over and wait a while and slowwwwly drove home. After taking it to my mechanic who explained their read just wont be accurate - it needs to go to Jeep, said their result had something to do with the coil? Something behind the steering wheel? I had recently (3 months ago) had new brake pads on all four tires and rotors cut or whatever. A shop I've gone to a million times with no issues. There are hundreds of thousands of customers in the comment sections and Jeep forums complaining of the same issue and Jeep dealership mechanics telling them they've never seen the issue before. Jeep needs to be FULLY investigated. For a lot. This OBVIOUSLY could cause a serious accident/death/cost me a [XXX] ton of money for which there's seemingly no fix according to other Jeep owners. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479669August 16, 2022
SERVICE BRAKES
About an hour into the morning commute, the vehicle was at a stop light when a warning bell chimed. The message on the dash read the emergency/park brake had automatically engaged and the light on the park brake indicated the brake was on. I turned it off. Prior to this incident, the braking system including the emergency/park brake functioned as expected. The vehicle has not been taken to the dealership yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479006August 12, 2022
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the message "4 Wheel Drive Requires Service" was displayed. The contact stated that she was able to drive the vehicle to her residence. However, the failure reoccurred intermittently while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the Power Transfer Unit (PTU) had failed. The independent mechanic advised the contact to take the vehicle to the local dealer. The vehicle was taken to the local dealer where it was diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. Upon investigating the failure online, the contact became aware of NHTSA Campaign Number: 20V343000 (Power Train), which she associated with the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 67,403.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479017August 12, 2022
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at 20 MPH, the transmission slipped to neutral (N). There was no warning light illuminated. The contact was able to veer to the side of the road. The contact shifted to park (P) and shifted back to drive (D). The contact was able to continue driving. However, the failure reoccurred several times. The contact stated that at times, he would need to turn off and restart the vehicle in order to resume driving. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was associated with NHTSA Campaign Number: 16V529000 (Power Train). The contact became aware that the recall repair was previously completed on the vehicle. However, the transaxle range sensor wire harness was never replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478612August 10, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Electric Emergency brake system will not disengage. Started my vehicle and it stated check parking brake and the red light was also on. I thought someone hit the brake button so I hit it and the light went off. I was able to drive my jeep a few feet to unlock the gate to our property. I put the jeep in park got out to open the gate and when I got back in the orange light came back on to check the park brake. I tried clicking it off and it would not go off. I then could not move my jeep forward or backwards. Because of this we had to have the jeep towed to local dealership to review. It is there as we speak. They told us looks to be the brake module. I will have documentation once the repair is complete.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476462July 29, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owned a 2015 Jeep Cherokee. The contact that while driving at various speeds, the accelerator pedal was depressed but the vehicle hesitated to respond. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the failure was associated with the fuel system. The vehicle was repaired under an unknown recall. However, the failure reoccurred while driving. Additionally, the contact stated that the vehicle failed to start. The message "Repair Parking Brake" was displayed. The vehicle was towed to the dealer where it was diagnosed that the parking brake module, the front driver's side axle, the CV joint, and other unknown repairs needed to be completed. The vehicle was repaired. However, the failures reoccurred and the engine was emitting abnormal rumbling sounds while driving. The vehicle was taken back to the dealer where it was diagnosed that water had leaked through the liftgate, which damaged the parking brake module. The vehicle was not repaired. The contact sold the vehicle. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476035July 27, 2022
SERVICE BRAKES
Parking brake activated while driving. I stalled. Was able to restart the vehicle and everything seems normal but my check engine light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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