Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11436896October 15, 2021
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Twice so far on this particular Jeep, all of the lights on the shifter light up and on the display above the steering wheel it displays the message “Service Shifter”. The issue will go away once the Jeep is shut off and turned back on. I have researched this online and a ton of people are having the same exact issue with low mileage. This needs resolved ASAP. I would hate to see what happens if we’re driving or to get left stranded somewhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436520October 12, 2021
POWER TRAIN, UNKNOWN OR OTHER
While driving, all lights on gear shifter all light up and message on screen will say shifter needs service. Stays on while driving. Typically occurs at night. When I start the vehicle the next morning the light isn’t on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436134October 9, 2021
UNKNOWN OR OTHER
A warning came on to service the shifter.This has happened several times. I just learned how to report it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435783October 6, 2021
ENGINE
In two instances, I have been driving my car and the car dies. Both times there was no oil. I take my car for regular servicing and oil changes and have also taken it to the dealership as I felt it was burning oil too rapidly. They determined there was no issue but I am having to put 3+ quarts every 3000-5000 miles even with oil changes. But when the oil is low there is no indication and the car will die WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434677September 28, 2021
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When driving, car completely turns off with no warning. No icons are lit to possibly tell of issue. Car has done this numerous times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433298September 17, 2021
POWER TRAIN
I keep getting a service shifter warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433359September 17, 2021
POWER TRAIN
After backing out of a parking spot, I received a "service shifter" warning on my instrument panel and all the indicator lights on my shifter illuminated. After turning the car off and back on, the warning went away but reappeared mid-drive a day later. Concerned that my car may not be fully in gear, or that it might slip out of gear, I made an appointment with my dealership. After inspection, they confirmed that there was an intermittent short in the shifter and it would need to be replaced. Through my own independent research, I found countless reports of the same issue in this vehicle, which the dealership confirmed to me that it is a common problem they are aware of. If this is a common problem, and consumers are forced to spend thousands to repair the issue on relatively low mileage vehicles, it seems to me that a recall may be in order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432519September 10, 2021
ENGINE
When turning and/or accelerating from a stop engine stalling and won’t turn on until after a few tries. Also, oil light for a split second and battery light once stalled. Have had numerous fresh oil changes and once about 50% life on oil give or take the car starts to have these problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431707September 4, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Had a recall fixed recently. Now showing three Errors. P2122, P0123, P0222
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430700August 27, 2021
POWER TRAIN
Service shifter and all lights on gear shifter light up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428758August 11, 2021
UNKNOWN OR OTHER
Vehicle was purchased brand new 04/06/2018. Within the first month (after putting on 500 miles), the battery had to be replaced. On 06/17/2021, the alternator, battery and sensor had to be replaced at a total cost of $1234. Now, the "SERVICE SHIFTER" light is appearing on my console and it cost me $160 just to run diagnostics at the dealership where I purchased the vehicle and I am told that the gear shift module and wiring harness will have to be replaced at a cost of an additional $460. The vehicle has not yet reached 35,000 miles. After doing an on-line search, it seems this is a very common problem with the JEEP Cherokee models from 2014 - 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428484August 10, 2021
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
All lights on shifter console light up red and light which says "Service Shifter" shows up on dash. Reviews of this problem online is showing it to be a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427930August 5, 2021
UNKNOWN OR OTHER
The "Service Shifter" message appeared in the display on 27 July 2021. I contacted the dealership to schedule an appointment. My appointment was 2 August 2021. My factory warranty expired in July 2021. The service advisor stated that the repairs would not be covered under the factory warranty if it was still active. The wire harness and the bevel had to be replaced. I contacted Chrysler via email to inquire as to why this repair is not covered by the manufacturer. They replied "Thank you for contacting Jeep Customer Care. I am sorry to learn that you had concerns with your Shifter and I do understand your frustration. Unfortunately, this is not an Open Recall on your vehicle at this time. If it does become an Open Recall in the future, you are able to submit for reimbursement review. At this time due to the Warranty expiring, and it not being an Open Recall we are unable to assist you with the costs. Please do not hesitate to contact us if you need any further assistance by calling us at 877-426-5337." There has been numerous complaints about this issue and the manufacturer has done nothing to resolve this problem. Like most Jeep owners with the same issue, we have to pay for the repairs which is about $600.00. This is a safety issue that should not be ignored. The vehicle could shift into park while driving which, according the other Jeep owners, has happened or the engine will shut off. I think the manufacturer should notify all Jeep owners of this problem and issue a Recall or Technical Bulletin to address this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427701August 4, 2021
VEHICLE SPEED CONTROL
While engaged in cruise control at 63mph, going up a hill, upon desending hill car unexpectedly starts to down shift and accelerate to 70+ before I disengage cruise control through brake pedal usage. This has happened repeatedly while desending hills in a mountain terrian area, Does not repeat while driving on flat roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426937July 29, 2021
STEERING, ELECTRICAL SYSTEM, ENGINE
Made a right turn onto a street and heard a single ding(the same ding it makes if seatbelt is off) then the car turned off, the red battery light briefly came on and then turned off. I rolled out of traffics way onto the shoulder and placed my car in park and tried to restart it. Car would not restart initially. After 3 tries the vehicle restarted and I was able to make it back onto the road. - the engine shut off and the power steering went out. these are available for inspection upon request. -The vehicle stalled in the middle of traffic so not only my safety but the safety of other drivers was at risk as my vehicle was turning a corner and not able to accelerate as other drivers came up behind me causing them to swerve. -the problem has not been reproduced or confirmed by a dealer or independent service center however my wife and I have experience the same issue at two different times. -The vehicle has been inspected by the dealership where the vehicle was purchased brand new and they were not able to provide an answer to the problem. -There were no warning lamps or other symptoms prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426383July 25, 2021
AIR BAGS
Car consistently has airbag lights going on and off with no clear reason. The dealer “fixed” it and said that there was a loose connection and the cleaned it and fixed it. Cost me $200 and within a week it was back to intermittently turning on and off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425091July 16, 2021
AIR BAGS, VEHICLE SPEED CONTROL
Service shifter light on and air bag light on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424210July 10, 2021
ENGINE
Car turn off on its own error code P2172 U1428 maybe throttle body. Other Jeep have a recall on this but my vin isn’t included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423335July 3, 2021
ENGINE
Car stalled entering onto highway. Alternator went out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420269June 9, 2021
POWER TRAIN, ELECTRICAL SYSTEM
I was getting a service shifter light and called the dealer and the said it was a recall it needed a system reboot to bring it in. I did. But that did not fix the problem the light is still on and after doing research it really is the wiring for the shifter. Which can cause the vehicle to not signal what gear it is in. My car had failed to to indicate which gear it has been in multiply times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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