Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11568274January 27, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
I parked my car and went into the store came back out tried to start my car and the message Service Transmission Restart in Park With Vehicle at Zero Speed appeared on the dashboard and my car wouldn’t start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567969January 26, 2024
STRUCTURE
The contact owns a 2017 Jeep Cherokee. The contact stated that there was an abnormal odor inside the vehicle. The contact stated that while entering the vehicle after it rained, the odor worsened. The contact stated that upon inspecting the vehicle, she lifted the rear driver's side carpet, and noticed that the floorboard on the rear driver's side was soaking wet, and there was mold. The contact used a towel to soak up the water. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566609January 19, 2024
ELECTRICAL SYSTEM, ENGINE
My 2017 jeep Cherokee sport vin# [XXX] suddenly stop working when I was driving since then it been 1 month I have asked several mechanics what was the issue and I was told it was the alternator it got fixed new battery was bought and it still did not turned on again I was addressed by a friend about these cars having recalls I checked and yes it has recalls please help me I’m a low income mother no other way to get to point a to point b and I live 1 hour 20 minutes away from [XXX] we’re the car stopped working INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566435January 19, 2024
POWER TRAIN
THE PTU IS BAD ON MY 2017 JEEP CHEROKEE ,THERE IS ONLY 48,875 MILES ON THE CAR THERE IS A RECALL ON THIS FOR 2017 JEEP CHEROKEE BUT THEY ARE TELLING ME ITS NOT ON MY VIN ! HOW IS THAT POSSIBLE ? DO THEY NOT BUILD AND PUT THE SAME PARTS IN ALL 2017 JEEPS . THIS RECALL NEEDS TO BE REVISED TO INCLUDE ALL THAT FAIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565171January 12, 2024
ELECTRICAL SYSTEM
Saying Service Shifter. All light by PRND come on red. Have seen a lot of reports saying same thing for 2014-2018 Jeep Cherokees. Has been looked at by mechanic. Has been coming on once every week for 3 months now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564986January 11, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Service 4wd light turned on .. car stalled on road and almost could not pull out of the way of traffic . PTU unit ? Replacement… Jeep 2 weeks off of warranty extension… Jeep needs to recall ALL 2017 Cherokee models
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562808December 31, 2023
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I slide off the road and went into a ditch then rolled a dew times no airbags denied I was upside-down Bach shoulder head injury and left leg all on the left side .y mirror wouldn't call 911 I have photos
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11562634December 29, 2023
UNKNOWN OR OTHER
I keep getting a “service shifter” message on my dash board and ask the great lights light up. When taken to get inspected or fixed, the message disappears and nothing can be done. When they check the car , no error codes pop up. But I keep getting this message and I’m not the only one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560530December 17, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
THIS VEHICLE HAS INTERMITTENT NO ACCELERATION FROM A STOP GOING INTO TRAFFIC AND WILL FINALLY RESPOND BREAKING THE TIRES LOOSE AND WILL ACCELERATE SO FAST THAT THE VEHICLE IN FRONT OF YOU IS IN DANGER. I am a retired shop owner and tech and this is a very dangerous situation not easily duplicated for diagnostic purposes but in following Jeep Forums hAS DEFINITELY been a problem for many and I am sure there are many of these issues and vehicles still on the road. There should definitely be a recall issued to correct this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560188December 14, 2023
ELECTRICAL SYSTEM
At 57,537 miles, the heads-up speedometer and all other displays were disabled with an error message to "Service Shifter". At the same time, each PRNDL indicator light on the shifter panel lit up RED. Very disconcerting! I cycled the engine and that restored normal operation, but I could find no information on this error in the JEEP manual. On line, however, I found many people concerned about this same error with different potential causes/fixes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559592December 11, 2023
POWER TRAIN
The service light was coming on and off. It would reset on startup but would come on after driven for a few miles. I experienced the car kicking into gear when I went from park to drive. The first time I brought it in, they said that they didn't see anything and cleared the codes and I drove it off the lot not even 1/2 mile and the light came back on and as I was leaving the lot, I noted that the car abruptly took off when I put my foot lightly on the gas pedal. When I questioned that there was a recall a few years ago, the dealership said that this car had no recalls related to my problem. A few months after I got the car repaired, there was a recall for the 2017 Cherokee for the PTU but not for my VIN #. This car was manufactured Sept 2016 and is a 2017 Jeep Cherokee High Altitude.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559133December 8, 2023
AIR BAGS
The contact's wife owns a 2017 Jeep Cherokee. The contact stated while driving 40 MPH, the vehicle before him stopped suddenly, causing his vehicle to crash into the rear end of the other vehicle. The air bags failed to deploy. The emergency units transported the contact to the hospital, where he was informed that his upper spine disk could be dislocated or fractured. An appointment was scheduled for an MRI. A police report was filed. The vehicle remained at the scene on the side of the road. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 58,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11557837December 1, 2023
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that the transmission was slipping while driving. The contact stated that while driving at an undisclosed speed, the contact stated that it seemed as if the transmission had slipped into neutral (N) before the vehicle lost motive power. There was no warning light illuminated. The contact was able to pull over to the side of the road. The contact attempted to shift from park(P) to drive (D), but the vehicle failed to respond. The contact shifted into reverse (R) and the vehicle responded. The contact stated that he continually moved the gear shifter until the vehicle responded and shifted into drive (D). The contact then drove to the nearby residence. The contact stated that the failure recurred several times while driving. The local dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557385November 29, 2023
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that it had snowed, and the transmission mode was shifted to "Snow”. The contact stated while driving approximately 60 MPH, the vehicle was losing forward momentum and there was an abnormal sound coming from underneath the vehicle. The contact depressed the accelerator pedal and the vehicle revved but lost motive power. The contact stated no warning light was illuminated. The contact pulled over and stopped the vehicle and turned off the vehicle. The contact restarted the vehicle and returned to regular drive mode however, the vehicle would not shift into drive (D). The contact had the vehicle towed to the residence. The vehicle was not taken to a local dealer or independent mechanic. The vehicle had not been diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557324November 28, 2023
POWER TRAIN
We was running and because was a lot of snow we put the 4X4 and then after we turning that function on the car start making weird sounds and we decided to stop the car. Then when we took the 4X4 out, the car doesn’t move anymore. Just the reverse move but not to the front. Never turn any lights transmission on and nothing. Just the transmission got stock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557231November 28, 2023
VISIBILITY/WIPER
No front defroster… blows but does not blow out defroster vents… Very serious problem here in Wisconsin… Could cause accident if windshield frosts up while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557056November 27, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
The car randomly activated the Electronic Parking Break and it will not disengage. I have disconnected the Battery hoping to reset the module but that did not work. This car will also randomly refuse to start or shut down. Only resetting the ECM/PCM will clear the error and get the car moving again. This is a safety concern because the Ebrake may engage while moving at high speeds. There is a warning light indicating that Ebrake needs service. There is also an unknown leak coming in from the roof and running towards the back lift gate. Water will pool in the storage section to the left and right of rear lift gate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557126November 27, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
There was already a recall on the make and model of my car, Jeep Cherokee Latitude; however, when I search by VIN it shows zero unrepaired recalls. So if the problem is fixed (no one even attempted to fix my car), why does my car still shut off in the middle of driving? When it shuts off I can’t turn the wheel, Can’t put it in park, and the gas and brakes/ABS don’t work. This has happened many times with my daughter, currently 4yo, in the car; why do I have to risk my life every single time we need to go somewhere? Every single dealership and mechanic I’ve brought it to says there is nothing wrong with the car, yet it continues to shut off while driving… I did crash the first time it happened, but it was in a snow storm and possibly unrelated? No injuries or damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11556848November 26, 2023
SERVICE BRAKES
My parking brake locked up and no matter what we tried to attempt to unlock the parking brake nothing worked so my vehicle was towed. This problem occurred overnight while it sat in my parking area I did not have the parking brake engaged by me. Later, we discovered from my mechanic this could have occurred on the highway which could have led to a fatal accident. I think there should be a recall on the emergency parking brake module . Our parking brake module was found in water which meant the compartment the module was in was leaking water into the compartment which caused corrosion which led to the locking up of the parking brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556472November 22, 2023
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated while starting the vehicle, the message "Service 4-Wheel Drive, Unavailable" was displayed. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, there was vibration underneath the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 23V302000 (Power Train) and 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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