Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11545738September 20, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
the parking brake has engaged several times at low speeds in parking lots, comes on when turn the vehicle on, and when placed into park. not sure if it will do it during high speeds, at the shop now. it happened during the Power Transfer Unit failed and should be looked at as a part affected by that. We had no issues until the PTU failed, and the parking brake started coming on when we put the vehicle into park, then would do it, the last time, the parking brake must have been instructed by the ptu to engage while the vehicle was in motion or shorted from a electrical surge from the ptu. the dealer doesn't think they are related, but i disagree. the service transmission, service 4wd, system unavailable, check engine light, abs, traction control, brake light, all came on and the parking brake engaged while pulling out into traffic, i got it to the next drive while dragging the rear tires, i was going about 20-25 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544925September 16, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased my car brand new in 2016. I did not drive the vehicle often since working in NYC and parking was impossible. Then we had the Pandemic in 2020-current and I have been working from home for the last 2 years and 8 months. The car had been in an indoor garage and occasionally I would take the car for a ride and then the car wash. I took very good care of the vehicle. On September 11, 2023, I had to meet a client in White Plains, NY and decided to drive. When I got to White Plains, NY I entered the garage and parked the car. Immediately, the brake light came on with two yellow lights. Then I was unable to reverse the car and/or go forward. Since I was already in a parking spot, I left the car in it's position and thought that I would take care of it when I return. When I returned the Emergency Brake Light was blinking and I was unable to move forward and/or backwards. The brakes were engaged so I kept pressing the Emergency Brake hoping that the brakes would disengage. After about 45 minutes turning the car on then off and pressing the Emergency Brake the brakes disengaged and I was able to move the car. The next day I mentioned the problem to my Dad (who is a mechanic and engineer) and he came to my house to inspect the car. When he opened the back compartment of the vehicle it was filled with water. My Dad tested the brakes and again the brakes were engaged and the vehicle would not go forward and/or in the reverse. The brakes would not disengage. My Dad had to tow the car to a Mechanic Shop to have them remove all the parts in the back. The Mechanics inspected the vehicle and found water leak on rear trunk of car which affected the E-brake module. Disassembly in the rear of the car was performed in order to dry the water which they say entered through sunroof of vehicle. This has been a mind blowing experience and the worse part is that the Manufacturer (FCA) states they cannot help me. This is really evil and wicked with Jeep Cherokee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544470September 14, 2023
PARKING BRAKE
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 40 MPH, the parking brake engaged and disengaged independently. The brake warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the failure was due water leaking into the electrical system. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 4,672.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544546September 14, 2023
ELECTRICAL SYSTEM
Touchscreen delays for a few minutes sometimes and won't turn on immediately when vehicle starts. I'll drive down the road a ways before it comes on. And if it's not on I cannot control heat/ac or see backup cam
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544579September 14, 2023
POWER TRAIN
PTU has failed and there is not 4wd or rear wheel drive. Dealer flashed but didn’t replace the PTU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544316September 13, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and determined that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544325September 13, 2023
POWER TRAIN
-The transmission will, on occasion, shift hard and even slip to the point where it stops moving. -It is available for testing and inspection. -Our safety was jeopardized when, while making a left turn in a high traffic situation, the vehicle stopped moving when attempting to change gears. The rpm climbed significantly, but the vehicle slowed to a stop and finally the transmission re-engaged and I could complete the turn and fortunately the driver of the oncoming car was able to avoid colliding with our vehicle. I have experienced this problem of the transmission not engaging on several occasions since the first time which occurred on approximately August 1st 2023. -My repair shop test drove it but couldn’t get it to slip.No other inspections have been made. - I didn’t see any waning lamps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544166September 12, 2023
POWER TRAIN, WHEELS
Keep makes a loud grinding noise when I turn right or left. Sounds like it’s coming from the back & underneath. Took it to a mechanic & he checked every thing. It’s not the brakes. He couldn’t figure out the problem. I’m scared to drive it. Don’t want to have the bottom fall out; which is what it sounds like is going to happen. There are recalls that sound like what the problem is but of course they aren’t for my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543773September 11, 2023
UNKNOWN OR OTHER, POWER TRAIN, VEHICLE SPEED CONTROL
The car has been stalling when the fuel level reaches the half point for over a year now. Now it is stalling at any time regardless of the fuel line level. Recalls completed and up to date. Informed it was a software issue. Car still performing the same after recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543720September 10, 2023
STEERING, WHEELS
Driving my vehicle back home for a local store 1.5 mi from my house and the off road warning light came on and then the steering wheel turned left while I was driving on a straight away. Managed to get to my driveway but looks like the right front wheel has detached from the truck altogether and won't move. Could not get my truck no further than the edge of my driveway. It should not be coming apart like a puzzle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543737September 10, 2023
ENGINE
Complete loss of power while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543427September 8, 2023
POWER TRAIN
The PTU has failed on my vehicle a 2016 Jeep Cherokee 75th anniversary with 61k miles . Yes the vehicle is available for inspection My vehicle no longer has 4wd or all wheel drive and is slipping and sliding all over the place now. I could get into an accident. DuPage Jeep & Merlin's have both diagnosed the jeep. From what I have read there are about 65 thousand or more Jeep Cherokees that have the same problem as me. They were under a recall. The service 4WD drive light came on and I lost all wheel drive and 4WD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543243September 7, 2023
AIR BAGS
PASSENGER AIRBAG INADVERTENT DEPLOYMENT. WARNING LAMPS: Service airbag system Service parking brake 4wd unavailable Driver seatbelt not fastened Phone unavailable occasionally Check engine DESCRIPTION LEADING UP TO INCIDENT: Several days of seeing warning lamps. Limited driving. Disconnected battery for 8 hrs. Reconnected battery. Backed out of garage into driveway. Sat in car idling at 2000 RPMs with AC on. After 3 mins, passenger airbag deployed. Additional Info: Nothing on passenger seat at time. No work had been done in or around IP. {instrument panel}.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543287September 7, 2023
POWER TRAIN
Transmission failed in vehicle with only 96K miles. When attempting to accelerate, car would not switch gears properly and this hinder the ability to gain speed. We had an original diagnosis that the input output sensor needed to be replaced, and after weeks and several thousand dollars, we were told that the part still failed and a whole new transmission needed to be put in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542143September 1, 2023
POWER TRAIN
4WD sensor came on. PTU bad and needs to be replaced. Feeny in Midland MI quoted $2,400 to fix. Back order is difficult due to part not being made right now they said. It has 71k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541869August 31, 2023
UNKNOWN OR OTHER
I own a 2016 Jeep Grand Cherokee Trailhawk (VIN [XXX] ) that just had a Service Shifter message and required a shifter replacement due to a faulty shifter. My Jeep was in-service as of October 2015 and it is my opinion that it should have been a part of the S28 recall on the Grand Cherokees. I have requested reimbursement from Jeep and was told it would be denied because it was not under the covered VIN. I requested that the dealership keep the part in order to confirm it was the same defect, but they said it was already destroyed. I feel like Jeep did not do a wide enough recall to cover all vehicles with that defect and would ask for you to look into it and assist me with getting reimbursement for the costs incurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541589August 30, 2023
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
Car hesitation to accelerate and jerks when driving from a start . Took it to the dealer and they couldn’t get a code from issues. The issue happens sporadically but will be taking car back again to see if they can figure it out after next incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541557August 29, 2023
POWER TRAIN
The SVC 4WD light has come on. I cannot switch to any of the 4wd modes. I do not have the locking differential or anything, just the standard PTU that comes with the Jeep Limited. When I press the brakes when switching from park to drive or reverse, there is a clicking noise in the shifter as well. I am not sure about the safety of myself or others at the moment, as this just happened. The problem has not yet been confirmed by a dealer. No body official has yet to inspect the vehicle component. The SVC 4WD light came on intermittently for about a week, and is now on permanently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541312August 28, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
While driving my jeep the service park brake light came on and shortly after the park break automatically engaged and brought me to a stop, it has been in the shop 4 different times for this same issue and they can’t get it fixed, I get it back and it just continues to happen over and over, this is a huge safety issue and I would like there to be a fix for it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541045August 27, 2023
STRUCTURE:BODY
Automatic trunk does not open with either inside button on dash or outside button on latch. So I had to open it manually. While it was up the motor spontaneously activated, causing the trunk lid to hit me on the head. When it did hit my head, it did not automatically go back up. The issue is intermittent and when I took it to the dealer, they could not replicate it. This has happened several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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