Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11451822February 14, 2022
ELECTRICAL SYSTEM
Service shifter message comes on while reversing the car and all the lights on shifter come on and car suddenly stops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450344February 4, 2022
ENGINE
The contact owns a 2018 Jeep Cherokee. The contact stated while driving 35 MPH, she started to smell a burning odor. The contact stated no warning light was illuminated. The contact's father inspected the vehicle and noticed that the oil level was low; he also noticed that there was an oil leak but could not determine the location of the oil. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V670000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11448043January 19, 2022
FUEL/PROPULSION SYSTEM
Start/Stop System - As I was pulling out of a parking lot I stopped and then needed to get a quick insert into traffic. As I started to accelerate the system shutdown and sputtered before starting again, needless to say I was almost rammed by traffic. This happened two times on the same day I was almost hit because of the Off/sputter/restart sequence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446742January 8, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My Jeep Cherokee with only 43,000 started to randomly give me error messages that says "service shifter". This has happened multiple times when I am driving and all my lights on the shifter light up red and I am unable to determine what gear I am in. I have to stop driving turn my engine off and back on to get this to correct itself. In addition, one day I was driving and all of my headlights flickered and all of my dashboard lights went out for 5 seconds then came back on. My battery has died twice now recently and there was nothing left on. Due to these issues and the fact that I do not have a check engine light on, I called Jeep to see if there have been any recalls or other complaints, I was informed that there have not been. I have been doing some research online to find multiple forums where people with 2018 are having the exact same issue. This is posing a safety risk and I would like to see what steps can be taken since I am not the only one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444555December 21, 2021
ELECTRICAL SYSTEM
Service shifter error
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444645December 21, 2021
UNKNOWN OR OTHER
Myself along with several other that I have researched have been having problems with SHIFT SERVICE on our jeep Cherokee cars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444519December 20, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
service shifter warning light and It seems like it's happening to a lot of jeep. I believe it should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443844December 14, 2021
ENGINE
This vehicle is a 2018 jeep with 37700 miles on it. When driving the recently it would stall in traffic. Then it was difficult to restart for a few minutes then it would start again. But yesterday it stalled in city traffic and wouldnt restart. No error message on the dashboard. So i had to have it towed to the dealer. The dealers early assessment is that their significant oil loss in the engine. The engine appears to be damaged now. From the recent oil leak. Dealer stated its not from owner neglect or abuse of the vehicle. The engine shouldnt fail for a 3 year old car with 37,000 miles on it and no neglect. Its a manufacturers issue. This vehicle is my daughters college transportation. Thank God she wasnt rear ended when the car stalled and wouldnt restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442781December 6, 2021
UNKNOWN OR OTHER, STEERING, POWER TRAIN
Car shuts down after seeing "service shifter"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442600December 3, 2021
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Engine stall, shuts down while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441716November 26, 2021
POWER TRAIN, STEERING, ENGINE
Coming to a stop at a stop sign and the dash made a ding followed by the engine light coming on, the shifter went into park on its own, the display stated “Shift to park and then select desired gear”, lights flashed on the shifter console. Unable to drive I had to restart more than once. Car barely restarted before I was able to shift again and continue home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441675November 25, 2021
ELECTRICAL SYSTEM, POWER TRAIN
The other day yet again, a “service shifter” error showed up on my jeeps dashboard shortly after I started to the vehicle. The error showed on the dash and all of the lights on my shifter turned solid red. This is a big safety issue and seems as if there could be some electrical or power train components malfunctioning internally in my Jeep. After turning the car of and then on again, the error did not come back on. This happens repeatedly every few months or so and is very concerning. I took it to my hero dealer and they stated they could find any faulty codes when running diagnostics and they was nothing they can do. This issue needs to be addressed with Jeep and a recalled needs to be issued immediately before this leads to serious malfunctioning while operating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441488November 23, 2021
AIR BAGS
Driving on Hwy 156 close to hanston city , Kansas a deer came out of nowhere and hit my car , as soon I hit the deer it hit the front of the keep, it lost power immediately, it was still running slowly and temperature on the dashboard said 186, all lights in the dashboard where red, smoke was coming out and I keep driving it till i find a dirt road. No airbags dispatched, there was oil and smoke all the time .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11440850November 17, 2021
ELECTRICAL SYSTEM, POWER TRAIN
All of the lights came on on the shifter while driving and the dash warning stated there was a shifter problem. The check engine light was also illuminated. This issue put my child's safety at risk as she had to pull over on the side of the interstate not knowing if the car would continue to operate in drive. The car had previous problems that resulted in a sudden engine stall making her fear it was too risky to continue to drive. This problem is not rare, and Jeep should be required to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439953November 10, 2021
UNKNOWN OR OTHER
Driving down the highway the sunroof on our 2018 Jeep Cherokee exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439971November 10, 2021
ELECTRICAL SYSTEM
I HAVE ONLY HAD MY CAR 3 YEARS AND MY CAR IS ASKING FOR A SHIFTER SERVICE. THE 4 LIGHTS TURN ON. MY CAR SHUTS OFF WHEN I DRIVE AND MESSAGE SAID IT WENT FROM DRIVE TO PARK AND SHUTS OFF. THIS IS A SAFETY ISSUE BECAUSE IT JUST SHUTS OFF WHEN I AM DRIVING. IT CAN CAUSE AN ACCIDENT. I HAVE LET THE DEALER SHIP KNOW OF THE ISSUE. I SHOULD NOT HAVE TO PAY FOR A DEFECT. I TRULY BELIEVE THAT THIS A MANUFACTURE DEFECT AND I SHOULD NOT BE RESPONSIBLE FOR THE REPAIRS. I HAVE NEVER HAD AN ISSUE WITH A SHIFTER AND ITS ONLY BEEN 3 YEARS THAT I HAD MY CAR. I ONLY HAVE 60,088 MILES. THIS STARTED ABOUT A MONTH AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439634November 7, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A message stating service shifter continues to come up and car has now started to stop/stall in the middle of driving now. Car dealership has no clue what it is and I am seeing online many others having the same issue. Very dangerous when the car just starts to stop out of nowhere even without the message not on as it can cause accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439267November 3, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The parking brake pops on when I'm driving done the road!!! Often times when I start my car and put my car in Reverse or Drive and remove my foot from the brake the parking brake pops on and I start sliding down the road until my car stops!!! The major issue is when I was driving down a HWY at 37MPH no on coming traffic or no traffic behind me thankfully my parking brake engages and I fly into the steering wheel with a seat belt on and thankfully my 5 year old was fully bucked into his car seat and left unharmed!!! Although what if my Jeep does this with other vehicles around??? It's a super big safety and hazard!!! I won't ever purchase another Jeep!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437452October 20, 2021
UNKNOWN OR OTHER
Sunroof exploded driving down interstate 54 East out of Jefferson City MO. No objects struck the sunroof. Sunroof was closed at the time of the incident fortunately, if it had been open passengers in the vehicle were likely to be harmed by this failure. It was a sunny afternoon around 70 degrees outside. Vehicle has 45k miles on it and is in good condition otherwise. Vehicle has been returned to the dealer for repair. I will be contacting Chrysler regarding the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437191October 18, 2021
UNKNOWN OR OTHER
Unknown, my vehicle keeps cutting off in the middle of driving. It's a safety Hazzard to me and everyone else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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