Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11515261April 3, 2023
ENGINE
Oil cooler housing is leaking. As such will not pass state inspection as it's a hazard to burn therefore a safety issue. I noticed online that there is a class action suit pending and the Jeep is aware of this problem but yet it is not been recalled. It's going to cost me $900 to fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514977April 2, 2023
POWER TRAIN, STEERING, UNKNOWN OR OTHER
A few months after i got the car, a bump feels at first gear before 2nd gear starts, its been doint it till today, a vibration started a year ago, it hasn't gone away, power steering went out year and a half ago or so, its electrical so i had to change the whole part, went car is turned off you can hear the vibration sound for a second, some mechanics say the motor mounts are worn out, who kmows. For 2015 to have theese problems? I have older cars and dont have these problems, wonder what these can be. Guess just bad car and still paying it, good thing its still runs, just hoping not to break the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514954April 1, 2023
SERVICE BRAKES
Parking Brake Module has completely locked up and the vehicle is undrivable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514665March 30, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
Vehicle was parked at 10pm. Vehicle ignition was off. Vehicle was locked. Nothing left on. No one returned to the car for annything. Approximately 3 and half hours later, electrical fire started inside the drivers side rear quarter panel under the taillight (on the body, not the taillight on the lift gate) . By the time the car alarm was heard, the fire was spreading from the panel into the rest rear of the vehicle. Fire department arrived and extinguished the fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11514139March 28, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Water fills up in the spare tire component which corroded the emergency brake box. I took it to the local Sunoco to fix they contacted Chrysler and was told to give the car back to me as is I should have it fixed by the dealership. My car is currently at a dealership and they’re telling me I have to pay $1600 for the repair. But if you Google this is a common problem with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514287March 28, 2023
POWER TRAIN
I currently have 87000 miles. I have a service 4 wheel drive 4 wheel drive unavailable light. I had this light scanned and it turns out that my ptu is defective and malfunctioning. I recently did research on this and found out there was a recall on this issue. The recall number is w47 campaign number 20V343. There’s another recall number w48 campaign number 20E037. These are related to the ptu in models 2014 through 2017. Not sure why my vehicle was not included in this recall. From what I was reading this defective part can cause serious safety issues. I never received a recall notice for this even though my vehicle is a 2015 which apparently has this issue that jeep know about. The part alone for the ptu is over 1000 dollars and I no longer have warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513909March 27, 2023
ELECTRICAL SYSTEM
The contact owns 2015 Jeep Cherokee. The contact stated that while operating the vehicle the Start/Stop warning light would remain illuminated. Additionally, the horn failed to make an audible sound when engaged. The vehicle was taken to the local dealer, who replaced the horn; however, the failures persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 33,000. The VIN was not available. The contact stated that they have been driving without the horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513248March 22, 2023
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the vehicle jolted and shook abnormally. The contact stated that the vehicle did not lose forward momentum, and that there were no warning lights illuminated. The contact stated that jolt felt like the transmission was slipping. The contact had taken the vehicle to a local dealer and diagnosed; however, the mechanic was unable to duplicate the failure. The dealer replaced the battery however, the failure had reoccurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512586March 18, 2023
ENGINE, WHEELS, BACK OVER PREVENTION: WARNINGS
My jeep Cherokee have a 4wd warning indication services need. It automatically shifts my power train to snow. Also when in park. The vehicle starts to go to neutral. Please recall this. My car is 2015 Jeep Cherokee trailhawk. I’ve never had an accident and this is either a system glitch or engine issue that can cause damage and injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512244March 16, 2023
SERVICE BRAKES
The emergency brake engages on its own. In the past i have been able to release it after it "auto engages", sometimes taking more than 1 attempt. I stopped at a gas station last week. When I started my car to leave, the emergency brake auto engaged itself and would not release. Error message on screen read "service park brake". I called the local service department of chrystler/dodge/jeep dealership. Followed their directions to release the brake. However it would not release still. The incident left me and 2 children stranded for 2 hours. I had my vehicled towed to the dealership. Currently still awaiting resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512040March 15, 2023
ENGINE
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact related the failure to Technical Service Bulletin Number: 09-002-14 (Engine). The vehicle was taken to an independent mechanic, where it was diagnosed as a cam shaft failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 99,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511821March 14, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2015 Jeep Cherokee Latitude. The contact stated that while driving 35 mph she heard a loud popping sound and the sunroof shattered. The contact sustained minor cuts but did not receive medical attention. The contact stated that the glass shattered obstructing her view. The contact then stated that she continued to drive the vehicle and parked at her residence. The vehicle was not taken to a dealer or independent mechanic and was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 115,230.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11511407March 12, 2023
SERVICE BRAKES
My brakes have totally locked up on my vehicle. The vehicle is undrivable at this point. I just have it sitting in the garage for now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510209March 5, 2023
SERVICE BRAKES
In June 2022, my electronic parking brake engaged and would not unlock. On the dash, the Parking Brake light, the Brake light and the Stop/Start light were all illuminated. I was unable to drive the vehicle. I had to have AAA tow it to the dealer to find out what was wrong with it. The dealer I took it to had to install a new Parking brake module and rewire 32 pins on the new connector. They informed me that there was corrosion on the unit and did not find any water in the compartment area. My vehicle is a 2015 Jeep Cherokee and at the time of the repair it only had 40,649 miles on it. I had to pay right at $1,200.00 for this repair and I feel I should be reimbursed from the manufacturer since the vehicle was only 7 years old and has low miles. This will happen again if they don't come up with a fix for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509511February 28, 2023
POWER TRAIN
SVC 4WD service light came on 02/04/2023 at 51000 miles 2015 Jeep Cherokee Latitude. Took it into Jeep dealer to check it out and was reported that the PTU was bad and needs to be replaced. Warranty not valid due to more than 5 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509577February 28, 2023
POWER TRAIN
Power transfer unit failure. Very common and very expensive fix on 2015 Cherokee’s. This caused my vehicle to lose all power on the highway almost resulting in me being rear ended. With what seemed like divine intervention I made it safely to the shoulder with almost no steering capabilities and zero power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509610February 28, 2023
POWER TRAIN
PTU making noises about to go out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508518February 22, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ENGINE
The contact owns a 2015 Jeep Cherokee. The contact stated that while operating the vehicle, there was a burning oil odor inside the vehicle. After a long trip, the vehicle was parked in the garage and the contacts’ wife notice smoke coming from under the passenger’s side of the vehicle. The contact drove out of the garage and sprayed the vehicle with a water hose. During the incident no flames were present. The contact stated that the cause of the failure was due to a faulty oil cooler which leaked oil onto the catalytic convertor caused the burning oil odor and smoking. The contact stated that the oil cooler had been replaced on three separate occasions. The local dealer and manufacturer were notified of the failure. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508314February 21, 2023
ELECTRICAL SYSTEM
Water shields in lift gate failed, allowing water to seep into electrical components of car. All electrical systems failed including parking brake, lights, locks, and ignition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508344February 21, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Went for service and they stated my EPB is not engaging properly, they could tell water was in the spare tire well at some point....I bought this car in 2019 & was never told of this possible problem This incident obviously happened before the date of this complaint, but I was not aware until service technician told me on 2/21/2023 "Power going to Park Brake Module---No power out" Thank you for your time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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