Jeep Cherokee Complaints (1996)

447 consumer complaints on file.

#706689May 20, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
STEERING WHEEL VIBRATES WHEN BRAKES ARE APPLIED AT HIGHWAY SPEED. WAS TOLD ROTORS WERE WARPED. THE FIRST INCIDENT OCCURRED AT 25,000 MILES, HAD ROTORS GROUNDED. IS HAPPENING AGAIN NOW AT 50,500 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838159May 19, 1999
AIR BAGS:FRONTAL
FRONT DRIVER'S SIDE HIT A BOAT BEING TOWED AT ABOUT 50 MPH, AND DRIVER'S SIDE AIRBAG DID NOT DEPLOY. THIS IS THE SECOND CRASH THAT THIS VEHICLE HAS HAD, AND AIRBAG NEVER DEPLOYED. BODYSHOP HAS VEHICLE CURRENTLY. *AK *ML
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#837974May 14, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
WHILE APPYING THE BRAKES, DRIVING ABOUT 50 MPH, THE ANTI-LOCK SENSOR LOCKED THE REAR WHEELS, CAUSING VEHICLE TO GO INTO A BIG SLIDE. CONSUMER HAD TO TAKE HIS FOOT OFF THE BRAKE AND HIT THE GAS PEDAL TO PULL OUT OF THE SLIDE, AND VEHICLE KEPT GOING. CONSUMER HIT BRAKES REAL HARD, AND VEHICLE CAME TO A STOP. CONSUMER TOOK THE VEHICLE TO A DEALER TO BE REPAIRED, AND DEALER STATED THA THE SELF ADJUSTER WAS FROZEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837734May 11, 1999
STEERING:HYDRAULIC POWER ASSIST SYSTEM
AT 68,000 MILES POWER STEERING BROKE OFF THE HOUSING PUMP, CAUSING TOTAL LOSS OF POWER STEERING WHICH ALSO CAUSED THE VEHICLE TO SHUT DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837398May 4, 1999
SUSPENSION:REAR
REAR END SHAKES WHILE IN MOTION. THE DEALER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#706071April 28, 1999
AIR BAGS:ON-OFF SWITCH ASSEMBLY
RE: FOLLOW-UP LETTER FROM FRANK SEALES, JR., CHIEF COUNSEL, NHTSA, DATED4/15/99. MY 1996 JEEP CHEROKEE IS NOT LISTED AS HAVING AN AVAILABLE AIRBAG SWITCH. FURTHERMORE, AFTER SCANNING THE LIST OF FIVE MIDDLE ATLANTIC STATES, I FOUND NO CHRYSLER CORPORATION DEALERS LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705787April 19, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN STARTING THE JEEP THIS MORNING, VEHICLE WAS IN FIRST GEAR AND EMERGENCY BRAKE FULLY ENGAGED, AND CLUTCH WAS NOT EMPLOYED. THE CAR STARTED AND WENT IN REVERSE AND DOWN THE YARD, DRAGGING THE DRIVER CAUGHT IN THE DOOR. THE VEHICLE HIT THE HOUSE AND BROKE THE BACK WALL OF PORCH AND CRUSHED DRIVERS SIDE DOOR. HAS THERE BEEN ANY OTHER REPORTS OF THIS HAPPENING. IT IS TOTALLY UNEXPLAINABLE. THANK YOU. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#705094March 30, 1999
STRUCTURE:BODY
WATER LEAKING IN BY THE BACK TAIL LIGHT ON DRIVERS SIDE AND ALSO IN THE FRONT FLOOR ON DRIVERS SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#836214March 27, 1999
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
THE CONSUMER STATE'S WHEN DRIVING THE VEHICLE, THE TRANSFER CASE KEEP CRACKING AROUND THE OUT CAST, WHICH MADE'S THE FLUID LEAK OUT OF THE TRANSFER CASE AND THE CONSUMER HAD THE TRANSFER CASE REPAIR THREE TIME'S AND THE DEALER CAN'T DETERMINE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#834734March 5, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE VEHICLE WAS PARKED A PERSON TRIED TO START VEHICLE FROM OUTSIDE WITHOUT STEPPING ON THE CLUTCH PEDAL.WHEN VEHICLE WAS ROLLING IN REVERSE, IT ALMOST RAN OVER ANOTHER PERSON. DEALER HAD TOLD CONSUMER WHAT HAPPENED TO VEHICLE WAS NORMAL. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#703576February 22, 1999
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ENGINE AND ENGINE COOLING:ENGINE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
THE WATER PUMP WENT OUT ON WAY OUT OF TOWN. WHITE SMOKE POURED OUT FROM BEHIND THE JEEP. WE IMMEDIATELY PULLED OVER AND USED OUR PHONE TO CALL FOR HELP. WE WERE TOLD FROM A MECHANIC THAT IT SOUNDED AS IF THE WATER PUMP WENT OUT. WE WAITED FOR THE JEEP TO COOL OFF, THEN ADDED WATER TO THE RADIATOR. WE WERE ABLE TO DRIVE AT 35 MPH UNTIL WE FOUND A SERVICE STATION TO PULL OVER AT. AT THAT TIME THE TECHNICIAN TOLD US THAT IT WAS INDEED THE WATER PUMP AND THERE WAS NO MORE THAT COULD BE DONE THAT DAY (SATURDAY-5:00P.M.). WE GOT OUR VEHICLE TOWED BACK HOME TO LAFAYETTE, LA. THE NEXT MORNING AND AT THAT TIME THE TOWING/SERVICE TECHNICIAN ALSO SAID IT LOOKED AS IF THE ENGINE HEAD GASKET WAS BLOWN. IS THAT COMMON FOR THIS VEHICLE WITH THIS MILAGE? ALSO, THE BRAKES WENT OUT AND WE HAD THEM FIXED A MONTH AGO AT LAFAYETTE MOTORS INC. COULD THEY HAVE KNOWN ABOUT THE WATER PUMP OR IS THAT IMPOSSIBLE? ALSO, WAS THERE SUPPOSED TO BE ANY WARNING AS A CHECK ENGINE LIGHT? WE GOT NO WARNING, BUT THE SMOKE POURING OUT. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#702745January 30, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
WHEN IN 4-WHEEL DRIVE, VEHICLE MADE ABNORMAL LOUD NOISE WHEN ACCELERATING. NOISE SOUNDED LIKE A LOUD "THUD" AND SHOOK FRONT END OF CAR. SERVICE DEPARTMENT STATED THAT THE TRANSFER CASE HAD INTERNAL DAMAGE. CAUSE OF DAMAGE WAS AN "O" RING WHICH WAS WORN OUT,ALLOWING ALL OF THE OIL TO LEAK OUT. I NEVER NOTICED ANY LEAK SPOTS WHERE I PARKED THE SERVICE DEPARTMENT REPLACED THE TRANSFER CASE. COST OF THIS REPAIR WAS $1,150 ($960 FOR THE PART AND $189 FOR THE LABOR.) *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#834138January 28, 1999
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ABOUT 5 TO 10 MPH HEARD A LOUD NOISE AND PULLED OVER TO SEE WHAT THE PROBLEM WAS. TOOK THE VEHICLE TO THE SHOP, AND DEALER NOTICED THAT THE MOTOR MOUNTS HAD SHEARED OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#543175December 29, 1998
SUSPENSION:REAR, SEAT BELTS:FRONT:RETRACTOR, STRUCTURE:FRAME AND MEMBERS
REAR SUSPENSION EXPERIENCES EXTREME VIBRATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832661December 24, 1998
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP HAS BEEN REPLACED FOUR TIMES. THE CAR DIES AND WILL NOT STAR. , DEALER PERFORMED REPAIRS, AND THE PROBLEM STILL EXISTS. OCCURRENCES ON 11-4-98/11-21-98 AND 12-23-98. PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832125December 10, 1998
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHEN GETTING OUT OF THE VEHICLE SOMEONE NOTICED FUEL LEAKING FROM THE VEHICLE. DEALER DETERMINED THAT THE WATER PUMP BROKE, AND THE DEALER REPLACED THE WATER PUMP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#700802November 21, 1998
POWER TRAIN:AUTOMATIC TRANSMISSION
THERE WAS NO EVEDINCE OF THE POWER TRAIN LEAKING ON THE GARAGE FLOOR. THELEAK OCCURED WHILE DRIVING THE JEEP. THE SEALS LEAKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#700585November 13, 1998
UNKNOWN OR OTHER
NOVEMBER 13,1998 NHTSA, I ORIGNALLY THOUGHT THAT THE RIGHT SIDE MOTOR MOUNT HAD FAILED. I BROUGHT THE VEHICLE TO MY MECHANIC FOR REPAIR. MY MECHANIC INFORMED ME THAT THE MOTOR MOUNT LOOKED GOOD(ACTUALLY BRAND NEW), THOUGH THE BOLTS FOR THE RIGHT SIDE MOUNT BRACKET HAD SNAPPED OFF IN THE BLOCK. THE RIGHT SIDE MOTOR MOUNT BRACKET BOLTS SNAPPED OFF IN THE ENGINE BLOCK? I WORKED FOR 5 YEARS AT VARIOUS DODGE DEALERSHIPS AND I HAVE BEEN DRIVING AND WORKING ON VEHICLES FOR 23+ YEARS AND I HAVE NEVER HEARD OF THE BOLTS FOR THE MOTOR MOUNT BRACKET SNAPPING OFF IN THE BLOCK. I CALLED CHRYSLER (GUY MOLINA) AND INFORMED THEM OF THE PROBLEM, FILE # 5272069. I ASKED IF THERE WAS A RECALL FOR THIS PROBLEM, CHRYSLER SAID NO. ALTHOUGH VEHICLE IS OUT OF WARRANTY, THEY WOULD ASSIST IN THE COST OF THE REPAIRS AS LONG AS REGULAR MAINTENANCE ON THAT PART HAD BEEN DONE. I CALLED THE JEEP DEALERS(6) IN THE PLAINFIELD NJ PHONE DIRECTORY. I ASKED THE SERVICE DEPARTMENTS IF THEY HAD COME ACROSS THIS TYPE OF PROBLEM. FIVE OF THE SIX SAID THEY WERE FAMILIAR WITH THIS TYPE OF PROBLEM. I ASKED THE SERVICE PERSONNEL AT THE DEALERSHIP, IF I HAD BROUGHT THE VEHICLE IN FOR SERVICE WOULD THEY HAVE CHECKED THESE BOLTS, THE ANSWER WAS NO, IT IS NOT A MAINTENENCE CHECK LIST ITEM. I SHOULD NOT HAVE TO PAY FOR THESE REPAIRS AS THE BOLTS MENTIONED SHOULD NOT FAIL. THESE BOLTS ARE INSTALLED WITH LOCK TIGHT, THE ARE NOT MEANT TO FAIL OR BE REMOVED AND SHOULD LAST FOR THE LIFE OF THE VEHICLE. MY LAST CHRYSLER PRODUCT WAS A 1988 DODGE DAKOTA, I COULD HAVE MADE COMMERCIALS WITH WHERE I TOOK THAT VEHICLE AND NEVER BROKE A MOTOR MOUNT OR ANY OTHER PART ON THAT TRUCK. WHEN I SOLD THAT TRUCK IT HAD 112,000+ MILES AND IT WAS STILL GOING STRONG. THE JEEP IS DRIVEN BY MY WIFE, BACK AND FORTH TO WORK, WE ALSO USE THE JEEP TO TOW A POP-UP TRAILER. IT HAS ONLY BEEN IN FOUR WHEEL(HIGH) IN SNOW OR HEAVY RAINS. I CANNOT REMEMBER IF WE EVER HAD IT IN FOUR WHEEL(LOW). THIS VEHICLE HAS NOT BEEN MECHANICA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#830629November 12, 1998
VEHICLE SPEED CONTROL, WHEELS
THE CONSUMER HAS EXPERIENCED PROBLEMS WITH CRUISE CONTROL. WHILE DRIVING, THE REAR OF VEHICLE STARTED SKIDDING. WHEN APPLIED BRAKES, THE VEHICLE WOULDN'T STOP. AS A RESULT, THE CONSUMER RAN INTO A HILL OFF THE SIDE OF THE ROAD. IN ADDITION, THE REAR WHEEL ON THE DRIVER'S SIDE FELL OFF CAUSING ACCIDENT. THE MANUFACTURER HAS YET TO BE CONTACTED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#830440November 9, 1998
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN APPLYING THE BRAKES THE PEDAL DOESN'T MOVE BECAUSE THE ROTORS ARE CRACKED. DEALER HAS NOT SEEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee