Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11476141July 27, 2022
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact stated while driving 45 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was able to coast to the side of the roadway. The contact was able to restart the vehicle and continue driving to his destination. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated he had experienced the failure three times. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476032July 26, 2022
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Shifter failure. All lights on shifter control panel lit (park, reverse, neutral, drive). Service Shifter message on dash cluster and message stating “must be in park to shift gears” or similar. Shifter must be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474071July 15, 2022
POWER TRAIN
As I accelerate the vehicle shudders as if the engine is misfiring, even accelerating at low rpm’s, the vehicle acts as if the trans is slipping or engine is misfiring causing the my Jeep to jerk or shudder. I also had the engine replaced in the past due to excessive oil consumption so I would assume there shouldn’t be further issues. Not only does my Jeep not perform up to expectation , the service shifter light continues to come on and all lights on the shifter turn a solid red color. I have to turn the car off and back on for it to turn on. When taking it to the dealer, they continue to tell me that they cannot find the service shifter error when when hooking it up to the computer. The combination of issues reported with this vehicle type are only going to lead to a serious accident or death if they don’t fix these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473818July 14, 2022
POWER TRAIN
My steering system sensor light illuminated while driving and steering became tight when driving. I took it to a local Jeep dealer and it was determined that the electronic rack had failed and needed to be replaced. The dealer said this is very unusual for my 2018 Jeep. My Jeep has less than 55K miles and is less than 5 years old. I am surprised it is not covered under the power train warranty. It is my understanding that 2019 and 2020 Jeep Cherokees have a recall for electronic rack failures in these models. If the 2018 electronic rack is the same in the 2018 then I believe my 2018 with less than 60k miles and less than 5 years old should be covered under a recall. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473529July 12, 2022
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
With in a month of purchasing and many times after the dealership supposedly did a update to the shift shaft but always returned I turn car off have to wait and it goes away now it is staying more than usual and appearing more also with in a month my air bags had faulty wiring Thomson dodge only fixed one under driver seat bc their dx only showed one default a month after that the passengers air bag wiring went bad they refused to fix it so with in first year my passenger air bag needs to be repaired I am driving w two faulty car issues that I practically bought this is dangerous after review many complaints from other same make and model jeep owners shift shaft message and air bag message to replace
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473260July 10, 2022
POWER TRAIN
2018 Jeep Cherokee Overland 4x4 ~ Service shifter warning light appears randomly while driving normally; has happened 2-3 times in one year of ownership. All lights for gears on shifter panel light up red simultaneously; all lights constant and service shifter message remains until vehicle is stopped and engine turned off. No lights, nor warning message displayed upon restart. Purchased vehicle at 42,675 miles and currently has 67k miles. FYI, vehicle is driven daily in city/metro area in Texas with extreme outdoor heat temps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468791June 11, 2022
ELECTRICAL SYSTEM
Floor shifter jumper wiring harness. Manufacturer Part Number: 68413957AA. This is a common issue with these vehicles. This happens out of nowhere and is not something that happens due to wear or old age. This should be a recall due to the safety of the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468696June 10, 2022
ENGINE
The indicator came on stating the engine was running hot. Turns out there was a leak in the radiator. My car is less than 4 years old and just hit 60,000 miles. Is this the normal life for a radiator? I feel like it might be faulty and should have lasted longer than 3.5 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467230June 2, 2022
AIR BAGS, ELECTRICAL SYSTEM
Service Air Bag Light came on three different times when turning left. The third time it came on the vehicle died in the middle of an intersection and dashboard lights lit up. Took vehicle to Dealer, they said there were codes and a star case S1808000180, they tore apart center console. Did not find a problem, they test drove car and said no more codes. I picked up vehicle and after driving approx. 30 miles home, service air bag light came on again while stopped at light and car died. Car was towed to second dealer, codes popped up U0103, U11DE, U0002, U1465, C10CD. Dealer did not know how to fix. Called Jeep customer cares. Car has been out of service since May 13, 2022. Going to a third dealer on June 9, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464801May 16, 2022
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact stated that while parking her vehicle, the service shifter warning light illuminated. The contact stated that when the failure occurred, the vehicle would not operate as designed until the vehicle was restarted. The contact stated that the failure never occurred while the vehicle was in motion. The dealer was contacted and advised that they were unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464491May 13, 2022
ELECTRICAL SYSTEM
Gear Shifter says servicer gear shift and does not recognize the car is in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463886May 9, 2022
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at various speeds, the front end of the vehicle and the steering wheel would violently shake and vibrate while depressing the brake pedal. The contact indicated that the check engine warning light was illuminated when the failure occurred. The vehicle was taken to the local mechanic who diagnosed that the passenger’s side and driver side front wheel ball joints were damaged. The passenger’s side ball joint was more severely damaged. The vehicle was then taken to the local dealer who confirmed the diagnoses. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462009April 25, 2022
ENGINE
Engine shuts of while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461238April 18, 2022
ENGINE
When the car detects low oil it shuts off. The engine sputters and the car will shut off- even when driving- causing a safety issue. There is NO LOW OIL indicator light. I had pulled from my street into a busy highway and the engine sputtered and turned itself off. I could not restart it. Happened today and also happened in December 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461094April 18, 2022
UNKNOWN OR OTHER
Shifter, bezel, and harness I have been discussing with several people that this is an issue in a lot of jeeps currently and my car is only 4 years old. This $1400 fix is crazy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461003April 16, 2022
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ENGINE
Vehicle has stalled on multiple occasions. Safety hazards include stalling in middle of intersection and being stranded. Call out for service at this time, therefore problem has not been reproduced or confirmed. Not inspected yet. No police involvement. No warning light-including battery or engine light- upon initial start of vehicle. Battery and engine warning lights visible at time of stall. Battery was turning over but engine not engaging, however, able to restart vehicle after multiple attempts. No jump start required. Warning light disappeared after restart of vehicle and only reappeared upon subsequent stalls. No apparent issues- other than stalling- while vehicle is driven. Problem has been very inconsistent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460880April 15, 2022
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the "Service Shifter" warning message was displayed. The dealer was made aware of the failure and advised the contact to turn off the vehicle to reset the computer system; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the gear shifter needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 58,917.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458520March 27, 2022
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving, vehicle shuts off without warning, this has happened 3 times even though the car was supposedly repaired with a new battery and a new alternator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456347March 11, 2022
POWER TRAIN
Rear differential and power transfer unit. Under warranty but part is not available for a min of 3 weeks backorder and was not offered a loaner or rental car. Was told no.loaners available and my car is ok to drive. I drive 300 miles commute 3 days a week on interstate. I think a rental car is covered under the powertrain warranty. I also read now where 2014 thru 2017 have been recalled for this same issues. I am concerned these failing parts could be a risk to my safety. Dealer told me it was safe to drive. However stated there are metal shavings and its binding up. I do not believe it is safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453709February 23, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My car will randomly shut off going 60mph. I will start it back up and it will make a pop sounds and give a little gas to go and it acts like I I’m giving it more gas than I am. I have almost been hit on freeways because of this. This is the 2nd time in 2 years. I took to a dealership and was told they had to rest my motor but gave me no paper work on that
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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