Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11603426July 19, 2024
UNKNOWN OR OTHER
I closed the trunk door but the indicator on the dashboard is still saying that the lift gate is open. I checked to make sure that nothing was blocking it's way. There was no prior indications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602894July 17, 2024
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4-WD unavailable warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the PTU (Power Transfer Units). The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 21-017-21. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 71,076.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602770July 16, 2024
POWER TRAIN
Service shifter keeps popping out and I know thousands of other people have that issue and they still haven’t issued a recall or anything to fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599265July 5, 2024
POWER TRAIN, STEERING
The contact owns a 2017 Jeep Cherokee. The contact stated that while her husband was driving at an undisclosed speed, the contact's husband struck a curb. The contact's husband depressed the brake pedal and attempted to make a turn, but the steering wheel became difficult to turn. The "Service Shifter" message was displayed, and the vehicle made an abnormal sound and stalled while driving. The steering wheel was firm while making the turn. The contact turned off and restarted the vehicle, and the failure was self-corrected. The vehicle was taken to an independent mechanic; however, the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the independent mechanic that the gear shifter needed to be replaced. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599279July 5, 2024
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 45 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. The low oil pressure warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission mount. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer, but the vehicle was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599346July 5, 2024
UNKNOWN OR OTHER
After starting my Jeep and driving it down the road for about 10 minutes the dashboard gave a warning to(service the shifter) all lights illuminated red. I pulled over and turned the Jeep off and it went away but has done it several times since and also happened multiple times before. I bought the car used and no warranty’s. Multiple people have stated online that they are having the same issues. Along with transmission having problems also. Please help us out and put out a recall. Apparently it’s a concern due to all the people reporting it online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598797July 4, 2024
POWER TRAIN
vehicle jolted while driving, then lost all power to wheels. grinding noise coming from front end. rolled backwards when placed in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598539July 3, 2024
POWER TRAIN
The vehicle jerks or jumps while driving on the highway. I took the dealership twice to get it fixed and paid out of my pocket but problem is not resolved. Now the issue leads to the power transfer case (PTU) failure. I went to the dealership for diagnosis and they told it will cost me $3900 out of pocket to fixed the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593718June 11, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Service shifter light displays randomly with PRND all light up. Goes away if you turn the car off remove key and restart. Have taken it to a technician in the past, they said they couldn't tell us anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593053June 7, 2024
SERVICE BRAKES
Parking brake has automatically engaged twice while at intersection, during the 1 week I have owned this used vehicle. This is an obvious and critical safety risk, causing a possible wreck from behind, or even worse, getting t-boned in an intersection. This is a know issue, and very irresponsible for Jeep OR NHTSA not to list as a recall. Does someone have to die in a wreck for this OBVIOUS safety issue to be addressed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593156June 7, 2024
ELECTRICAL SYSTEM
Car keeps saying service shifter. The lights on the dash are now flickering on and off. The car hesitates to which gears and take off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591695May 31, 2024
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
I was driving up bridge in morning rush traffic suddenly without warning lost drive cv axel on passegner side broke and had to be towed. I called 911 and the police tried to put car in drive and car would just roll back and it almost went into the unit. when the car suddenly stopped I was just lucky no one ran into me, I was in the middle of the road & could not move the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591399May 29, 2024
UNKNOWN OR OTHER
Not sure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589188May 16, 2024
UNKNOWN OR OTHER
A message appears on the gauge panel stating "SERVIVE SHIFTER." This started happening intermittently since November 2020. It is now happening every time the Jeep is driven. I am unsure if this will cause a safety issue at some point or not as the car seems to drive normal even with the message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588111May 10, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This past year my 2017 Jeep Cherokee has started to randomly turn on the Service Shifter light and at the same time all the shifter lights turn red. The transmission starts acting differently as well when it comes on. If I pull over and shut the car off and then turn it back on it will be normal again. I cannot bring this into the dealership as my warranty is no longer available and I will not pay loads of money for them to tell me nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587993May 10, 2024
POWER TRAIN
SHIFTER GEAR HARNESS PTU REPLACEMANT. Driving down the road and the shifter light all light up and a message comes on saying service shifter the car has 45000 miles . take to dealer they say need a new shifter gear 535.00 . I google it to find out there is a recall on 2017 Jeep Cherokee but not on my vin ! really? have it fixed 3 months later a message appears on my dash again saying service 4wd . so I take it in and now the put is bad 3600.00 really ? jeep no help because original warranty expired .had a extended warranty also it read 75000 mils or 7 years guess what came first 7 years 2months after it expired this happen .I believe jeep is putting cars on the road they know has these problems also just two ago the shifter g service light came on again this time they said it was a cracked female cap on wire harness . they said as a courtesy they temp fixed no charge this time but if it happens again I would have to replace both shifter and harness 1200.00 cost really of course its going to happen again this car is lemon! they also told me that it was safe to drive while they order the Parts which takes weeks to get ! really safe to drive ? I don't think so as you read hundreds of people have the same problem . jeep has put their customer in unsafe vehicle where is the protection for the consumer? they say my vin is not on recall because of the factory it was produced in . that is crap its the parts that are bad and they are in all jeep Cherokee 2014 -2018!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586147April 30, 2024
POWER TRAIN
Just bought a used 2017 jeep cherokee limited with 102,000 miles on it and within days started getting "service shifter" dash warnings. Looked up issues on jeep forms and similar jeep models between 2015-2018 experience this issue apparently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583381April 16, 2024
ENGINE, STEERING, SERVICE BRAKES
I was driving my 2017 Jeep Cherokee Latitude 2.4L, car won't start, I have oil pressure sensor to warn me when low doesn't alert me at all, only time is when I realized a beep when I made turns and would indicate oil pressure low! I can't get my car to stop and it stalled on me while driving with no indication of low oil, and I have two kids and could have been very bad, since no power no breaks no steering!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582840April 14, 2024
STEERING, SUSPENSION
My Jeep Cherokee(vin [XXX] ) was being flat towed behind a class a motorhome. On 4 separate occasions the front wheels of the jeep started bucking right to left and back to opposite side causing the whole motorhome to violently vibrate. 1) The first time it happened was at about 15 mph while turning left onto a connecting road. It started vibrating so I pulled to side of street and stopped. After getting out and discovering nothing of note I started off and the wobble was gone. 2) Second time was while driving at around 50 mph. There was a bump and grade change in the road and the wobble started. Much more violent than the first. I had to stop while in the traffic lane, with no place to pull over. This time I could see the wobble in the rear camera of the motorhome. Jeep was violently bucking back and forth as before but much stronger. 3) Slower speed at about 20 mph it happended again. Had to come to a stop before it corrected. 4) 40 mph and a very subtle road surface change caused wobble. I disconnected Jeep and drove it by itself to home. Never had an incident other than while being towed. This has happened 4 times in the past 5 trips of around 300 miles each. Since then I have discovered articles about "Jeep Death Wobbles" and have not found any evidence where Jeep has even acknowledged there is an issue. Until I see user manual that mentions a "Mopar Wiring Kit" that needs to be installed. I do not know if this is considered a recall or if is an after thought mentioned in the manual. At any rate the Jeep was sold as a flat towable vehicle and Jeep should stand behind it and install the Mopar fix as a safety fix at no charge to customers who bought it as a flat tow vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582898April 14, 2024
ELECTRICAL SYSTEM
Indicated service shifter changed , yet still never used only had 65k . Change the shifter and still shows on my screen .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee