Jeep Cherokee Complaints (2000)

369 consumer complaints on file.

#895620August 31, 2001
FUEL SYSTEM, GASOLINE:DELIVERY
JEEP WAS PARKED OUTSIDE TIRE CENTER WAITING FOR TECHNICIAN TO PUT THE NEW TIRES ON. TECHNICIAN CAME OUT, AND SAW SMOKE FROM UNDER THE HOOD. FIRE WAS PUT OUT, CHRYSLER INVESTIGATOR COULDN'T FIND THE CAUSE.*AKCHRYSLER LATER FOUND A FUEL LEAK. *NLM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#751158August 26, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
I HAD BEEN INVOLVED IN AN ACCIDENT ON 7-4-01 DUE TO BRAKES FAILING TO EVEN SLOW JEEP. ON 8-6-01 I MET W/ DISTRICT SERVICE MANAGER, FRANK TELIOFARIO AT MARTIN JEEP SO HE COULD LOOK AT THE JEEP. HE TEST DROVE IT FOR 2 MILES, "PULLED THE WHEELS" AND SAID THERE WAS NOTHING WRONG WITH THE JEEP. HE STATED THAT HE THOUGHT MY PROBLEM WAS THAT IT DIDN'T HAVE ABS BRAKES AS I'D BEEN TOLD. I TOLD HIM NO, MY PROBLEM WAS THE BRAKES DIDN'T WORK SOMETIMES! AN HOUR AND A HALF LATER, I STEPPED ON THE BRAKES FOR A YELLOW LIGHT AND HEARD A SCREECHING AS IF WORKING ON A METAL LATHE AND BRINGING THE CUTTING TOOL TOO DEEP, AND THE WHOLE JEEP SHOOK, FELT LIKE IT WAS GOING TO FALL APART. I WAS HOPING I WOULD SLOW DOWN BEFORE I WENT THROUGH THE NOW-RED LIGHT. I DID STOP BUT DIDN'T KNOW WHAT HAD HAPPENED. I CHECKED REAR-VIEW MIRROR AND ALSO TURNED AROUND AT NEXT OPPORTUNITY. NO SKID MARKS. IT WAS NOT THE TIRES AS THE DIST MGR HAD SUGGESTED. I CALLED HIM *STILL AT THE DEALERSHIP* AND HE SAID HE WOULD CHECK INTO SOME THINGS AND CALL ME BACK "TODAY OR TOMORROW". I HAVE NEVER HEARD FROM HIM AGAIN. HIRED A LAWYER, NOW MY INSURANCE COMPANY NOTIFIED ME TO NOT DRIVE THE JEEP AS IT'S NOT SAFE, AND I"M AWAITING THEIR SPECIALIST TO COME LOOK AT THE JEEP. IT IS PARKED AND I AM DRIVING ANOTHER VEHICLE. I WILL NOT TRADE IT IN BECAUSE I DON'T WANT SOMEONE TO BE KILLED DUE TO WHATEVER THIS PROBLEM IS THAT CHRYSLER IS REFUSING TO ACKNOWLEDGE. IF WHAT THEY STATED WAS TRUE AND THERE WAS NO PROBLEM, THEN I WOULD HAVE NO PROBLEMS WITH STOPPING OF THIS JEEP. EACH TIME THEY TELL ME THERE IS NO PROBLEM, THE PROBLEM OCCURS AGAIN. THEY HAVE A SERIOUS PROBLEM W/ THESE JEEPS. WHEN I TOOK JEEP IN TO GET REPAIRED FROM ACCIDENT ON 7-4-01 AUTO BODY SHOP OWNER SAID HE'S HAD AT LEAST 4 OTHER CHEROKEES IDENTICAL TO MINE IN HIS SHOP FOR REPAIRS OF THE SAME PROBLEM. WHAT IS WRONG WITH THESE JEEPS? WHY IS CHRYSLER REFUSING TO FIX THIS PROBLEM?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750799August 20, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, VEHICLE SPEED CONTROL
BRAKING AT HIGHWAY SPEED CAUSES VIOLENT SHIMMY AND CAUSES THE VEHICLE TO LURCH TO THE LEFT OR RIGHT. DEALER TOLD ME IT WAS THE BRAKE ROTORS WARPED. THEY ARE NOT COVERED PAST 12MO/12KMILE WARRANTY. THIS IS A SERIOUS SAFETY CONCERN AND SHOULD BE RECALLED AND COVERED UNDER WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750583August 16, 2001
SEATS
MY COMPANY OWNS A FLEET OF 1998-2000 JEEP CHEROKEES USED AS MARKED SECURITY VEHICLES. AT LEAST THREE DRIVER BUCKET SEATS HAVE BROKEN WHILE THE VEHICLE WAS BEING DRIVEN- CERTAINLY A POTENTIAL CAUSE OF ACCIDENTS. THE METAL WHERE THE SEAT IS BOLTED TO THE FLOOR OF THE VEHICLE TEARS, CAUSING THE FRONT RIGHT CORNER OF THE SEAT TO COME LOOSE AND PITCH UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894268August 14, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PARKED, ENGINE RUNNING, EMERGENCY BRAKE NOT APPLIED VEHICLE SUDDENLY WENT BACKWARD, ACROSS THE STREET, HIT A HOUSE, AND DAMAGE TO VEHICLE WAS $ 500, HOUSE $ 3000.*AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#562472August 9, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
THE VEHICLE'S STEERING WHEEL SHAKES VIOLENTLY WHEN BRAKES ARE APPLIED. THE PROBLEM APPEARS TO BE CONTINUEOUS AND THE CONSUMER WANTS THE MANUFACTURER TO REFUND OR PROVIDE A LONGER BUMPER TO BUMPER WARRANTY. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893992August 9, 2001
STEERING:LINKAGES
WHILE TRAVELING ON A ROAD AT 40MPH SWITCH FROM ASPHALT TO PAVEMENT WOULD CAUSE STEERING COLUMN TO SHIMMY VIOLENTLY. VEHICLE WOULD THEN SWAY FROM LEFT TO RIGHT. ENTIRE FRONT END WOULD SHAKE. BARELY ABLE TO MAINTAIN CONTROL OF VEHICLE. HAD TAKEN TO DEALERSHIP, AND STEERING LINKAGE WAS REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893720August 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHEN VEHICLE IS IN REVERSE IT WILL AT TIMES MOVE FORWARD, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749636August 2, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE JEEP STARTED SHAKING WHEN THE BRAKES WERE APPLIED AT SPEEDS OF 40 MPH AND UP AT MILEAGE OF 950 MILES. CALLED DEALERSHIP AND WAS TOLD THIS WAS NORMAL THAT THE BRAKES NEEDED TO BREAK IN. CLAIMED THAT IT WAS SAFE TO DRIVE. I IN TURN, CONTINUED TO USE THE JEEP BUT THE PROBLEM NEVER SEEMED TO CLEAR UP. AT ABOUT 19825 MILES I WAS TRAVELING ON THE HIGHWAY WITH MY WIFE AND TWO CHILDREN AND I WAS FORCED TO APPLY MY BRAKES IN AN EMERGENCY SITUATION, AND INSTEAD OF COMING TO A SAFE STOP JEEP SHOCKED VIOLENTLY AND PULLED TO THE RIGHT, ALMOST HITTING THE CAR BESIDES ME .IT WAS A VERY CLOSE CALL FOR ME AND MY FAMILY. AS SOON AS POSSIBLE I TOOK MY JEEP TO THE DEALER TO HAVE THEM CHECK .THE PROBLEM THEY TOLD ME THAT ROTORS NEEDED TO BE RESURFACED, AND IT WOULD COST APPROXIMATELY 117 DOLLARS AND NOT COVERED UNDER MY WARRANTY WHICH IS BUMPER TO BUMPER 360000 MILES OR 36 MONTHS. I TOLD THE DEALER I WOULD TAKE THE JEEP TO MY MECHANIC AND HAVE THEM DO THE WORK EVEN THOUGH I WOULD THINK THEY SHOUD OF TOOK CARE OF IT AT THE DEALER UNDER THE WARRANTY . I TOLD MY MECHANIC THE PROBLEM I HAD WITH THE JEEP, AND HE INFORMED ME THAT HE ENCOUNTERED SEVRAL JEEPS WITH THE SAME PROBLEM. HE INFORMED ME THAT THE ROTORS ON THE NEWWER JEEPS WERE DEFECTIVE, AND HE EXPLAINED TO ME THAT THE ROTORS ARE MADE OUT OF COMPOSITE METALS AND EVEN IF YOU RESUFACE THEM THEY WILL WARP OUT OF ROUND AGAIN, AND I WOULD HAVE THE SAME PROBLEM. IN TURN, HE COULDNT GUARANTE THAT IT WOULDNT HAPPEN AGAIN. HE TOLD ME4 THE ONLY WAY TO FIX THE PROBLEM WAS TO PUT TO NEW ROTORS ON AT THE PRICE OF 450.00 . I CALLED THE DEALER AND TALKED TO THE SERVICE MANAGER RON MATZ AND THEN THE GENRAL MANAGER BRETT ADAMS AND THEY INSISTED THEY COULD NOT DO ANY THING FOR ME.IM HOPING YOU CAN HELP ME OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562329July 31, 2001
SUSPENSION:FRONT
THE VEHICLE VIBRATED AT SPEEDS OF 50-55 MPH, THE VIBRATION COULD BE FELT IN THE STEERING WHEEL, AND THE RIGHT FRONT WHEEL, THE VEHICLE WAS BROUGT FOR SERVICE MORE THAN SIX TIMES AND EACH TIME SOMETHING ELSE WAS REPAIRD BUT THE PROBLEM WAS NOT CORRECTED, CONSUMER WAS INFORMED BY DEALERSHIP THAT THE VIBRATION IS A KNOWN DEFECT AND WILL NEVER BE ABLE TO BE CORRECTED.*YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748948July 23, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748831July 20, 2001
SUSPENSION:FRONT
WHILE DRIVING VEHILCE AT ANY SPEED ABOVE 50 MPH STEERING WHEEL SHAKES VIOLENTLY WHEN BRAKES ARE APPLIED VEHICLE PULLS TO THE RIGHT AND PROCEEDS TO SHAKES UNTIL YOU ARE BELOW 50 MPH AND HAVE REMOVED YOUR FOOT FROM BRAKES. SOMETIMES IT IS SO BAD YOU HAVE TO GRIP THE STEERING WHEEL EXMTREMELY TIGHT TO TRY AND AVOID LOSING CONTROL OF VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748536July 16, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
HEAVY DUTY FRONT ROTORS...NON COMPONENT STYLE....BUILT TO RUN MAIL ROUTES..RIGHT HAND DRIVE. FRONT BRAKES CONTINUALLY OVERHEATING CAUSING ROTORS TO HAVE TO BE TURNED EVERY 3 TO 6 THOUSAND MILES. FRONT BRAKES GETTING SO HOT...ROTORS TURNING BLUE. NOW WITH A BRAND NEW SET OF ROTORS AND NEW PAD ON FRONT..NEW SHOES AND TURNED ROTORS ON BACK...AFTER ONLY 30 MINUTES OF RUNNING..OVERHEATED..BLUED ROTORS AND BRAKES FADED..COMPLETELY AWAY. VEHICLE WOULD NOT STOP. BACK BRAKE DO NOT APPEAR TO BE HOLDING AT ALL. ONLY ONE SET OF BACK PADS NEEDED IN 26,OOO MILES WHILE 4 SETS OF FRONT PADS WORN OUT OR BROKEN FROM OVERHEATING OF ROTORS. FIRST SET OF ROTORS REPLACED AFTER TURNING 2 TIMES..THEY WARPED CAUSING SHIMMY IN FRONT END ON BRAKING. THIS VEHICLE HAS NEVER HAD GOOD BRAKES. PEDAL HAS FELT MUSHY FROM DAY ONE AND VERY HARD PRESSURE MUST BE APPLIED TO PEDAL IN ORDER TO COME TO A COMPLETE STOP. DEALERSHIP HAS ALREADY REPLACE ONE MASTER CYLINDER AND I JUST HAD ANOTHER ONE INSTALLED. DON'T KNOW WHERE THE PROBLEM IS...BUT WHEN VEHICLE IS UP ON STANDS IN REAR..AND PLACED IN GEAR..BACK WHEELS CONTINUE TO ROLL WHEN BRAKES ARE APPLIED. SEEMS THAT THERE IS NOT NEARLY ENOUGH PRESSURE BEING SENT TO BACK BRAKES. VEHICLE SEEMS TO BE RELYING SOLELY ON FRONT BRAKES. ALL LINES HAVE BEEN CHECKED..AND WHEEL CYLINDERS AND CALIPERS ARE OKAY. DEALERSHIP SAYS...NO RECALLS OR PROBLEMS FROM OTHER CUSTOMERS. I CAN SEE FROM READING THIS FORUM...THAT IS NOT TRUE! PLEASE HELP! I DON'T WANT TO WRECK WHEN MY BRAKES FAIL AND POSSIBLY INJURE MYSELF, GRANDKIDS, OR SOMEONE ELSE. ESPECIALLY DON'T WANT TO WRECK ON THE MAIL ROUTE. THE POST OFFICE MIGHT JUST FROWN ON THAT...ESPECIALLY SINCE JEEP IS VERY MUCH AWARE THAT THEY HAVE A PROBLEM BUT STILL INSIST THAT THERE IS NONE! HELP!!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748469July 14, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHEN IT RAINS BRAKES BECOME DEFECTIVE AND IT IS HARDER TO SLOW DOWN, AND FEEL LIKE THEY DON'T CATCH IMMEDIATELY. I HAVE HAD A CAR CRASH DUE TO FAULTY BRAKES. I REPORTED THIS PROBLEM TO THE MANUFACTURER AND THEY ARE NOT WILLING TO DO ANYTHING. SINCE PURCHASING THIS JEEP I HAVE HAD IT REPAIRED OR LOOKED AT BY 3 DIFFERENT DEALERSHIPS AND ONE GOODYEAR DEALERSHIP, 6 TIMES IN THE FIRST SIX MONTHS IN ATTEMPTS TO GET THE VARIOUS PROBLEMS CORRECTED. MY MAIN CONCERN WAS AND IS THE BRAKES. IN DRY WEATHER THEY VIBRATE, PULL AND CAUSE THE WHOLE FRONT END TO SHAKE. IN WET WEATHER AND SNOW THEY DO NOT ALWAYS CATCH RIGHT AWAY AND ALSO I FEEL A "THUMPING" ON THE BRAKE PEDAL AND ALSO A "THUMPING" NOISE WHEN THEY ARE APPLIED, AS IF SOMETHING IS BROKEN INSIDE. ON JULY 4 AFTER A HEAVY THUNDERSTORM THE PERSON AHEAD OF ME FAILED TO TURN AND I SLAMMED ON THE BRAKES. AT ABOUT 30 FEET I REALIZED THAT MY JEEP WASN'T SLOWING DOWN, AND BECAUSE THE DEALERSHIP THAT SOLD ME THE JEEP SAID I HAD ANTILOCK BRAKES, I STOOD ON THEM, KNOWING THAT YOU SHOULDN'T PUMP ABS BRAKES. I HIT THE CAR IN FRONT OF ME, DAMAGING MY JEEP BUT NOT THE OTHER CAR. I HAVE REPORTED THIS TO CHRYSLER, AND YESTERDAY (7/13/01) MET WITH THEIR INDEPENDENT SPECIAL INVESTIGATOR, WHO TEST DROVE THE JEEP IN DRY WEATHER. HE STATED THAT THERE IS NOTHING WRONG WITH THE BRAKES, BUT THAT I HAVE REAR-WHEEL DRIVE AND DO NOT HAVE ABS BRAKES. I CHECKED WITH MY INSURANCE COMPANY AND THE DEALERSHIP REPORTED TO THEM, THE DAY I PURCHASED THE CAR THAT I HAD ANTILOCK BRAKES. CHRYSLER HAS BEEN TOTALLY UNRESPONSIVE, AND DOES NOT SEEM TO CARE THAT THIS VEHICLE IF NOT FOR THE SLOW SPEED COULD HAVE ALREADY RESULTED IN MAJOR INJURIES OR DEATH. THEY SAY THIS VEHICLE IS SAFE BUT THE BRAKES HAVE *ALREADY* FAILED IN ONE ACCIDENT, HOW DO THEY CONCLUDE THIS VEHICLE IS SAFE WHEN NONE OF THEIR REPRESENTATIVES HAVE EVER DRIVEN IT IN WET WEATHER, EXCEPT THE ONE DEALERSHIP THAT *DID* FIND A PROBLEM WITH THE BRAKES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#892702July 13, 2001
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
NOISE COMING FROM STEERING WHEEL WHEN MAKING A LEFT TURN. DEALER WAS NOTIFIED, AND REALIGNED STEERING HOSE. IF PROBLEM REOCCURRED, THERE WAS A POSSIBILITY OF REPLACING GEAR BOX. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892709July 13, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, VEHICLE SPEED CONTROL:LINKAGES
ENGINE WAS EXPERIENCING HIGH ACCELERATION WHENEVER VEHICLE WOULD COME TO A STOP, DEALER WAS NOTIFIED, AND REPLACEF ENGINE FAN. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892645July 12, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS WERE GETTING WARPED AFTER 10,000 MILES. DEALER HAD BEEN CONTATCED FOR REPAIRS UNDER WARRANTY, BUT REFUSED TO REPAIR BECAUSE IT WAS CONSUMER'S FAULT ACCORDING TO DEALER'S REPAIR SHOP. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9002794July 11, 2001
SERVICE BRAKES, HYDRAULIC
DEFECTIVE BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892317July 10, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
SEVERE PULSATION IN STEERING WHEEL WHEN BRAKES ARE APPLIED, AND NOT STOPPED PROPERLY. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747884July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
JUMPED OUT OF PARK WHILE IN IDLE. TAKING OFF BACKWARDS AT HIGH SPEED .*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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