Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11534603July 26, 2023
ENGINE
P306 engine light error-Cylinder #6 misfire. This has occurred twice in 20 months. The first repair was 10/6/2021 , mileage 49105. This same error code is now activated (7/22/2023)and my mechanic has indicated the same repair will likely be required. Service appointment is scheduled. Current mileage is ~62000. When this misfire occurs the start/stop system is deactivated, drivability can be impacted, fuel leakage and if unrepaired, significant engine damage could occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534017July 24, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number:23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534135July 24, 2023
POWER TRAIN, SUSPENSION, WHEELS
-transmission sporadically slams into gear while changing gears. Feels like you got rear-ended. -Issues with front drivers side metal grinding noise.... Had it fixed @ the dealership.... 6 months later it's back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533265July 19, 2023
STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532684July 17, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My 2015 Jeep Cherokee Limited has a parking brake issue. My parking brake will not disengage, the car will not move forward or back, the warning lights are lit up on the dashboard. My Jeep is inoperable due to this issue. This has happened before in parking lots, etc but I was always able to pull over and disengage. That is NOT the case this time as had the car towed to the Jeep Dealership and diagnosed as the parking Brake Module is faulty, the part is back oprdered for months and will cost over $1700 to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532578July 16, 2023
UNKNOWN OR OTHER
While we were driving to the store, the front sunroof popped and then exploded. Glass shards fell onto my husband and myself and the loud bang sounded like a gun.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532187July 14, 2023
ENGINE
Service shifter lights up and I have had to replace it multiple times at the dealership since 10k miles. I now have almost 90k and have had this issue at least 6 times. I am annoyed and this is a major safety issue. There is a thread online WITH THOUSANDS of people reporting this issue for Jeep Cherokee. Does someone have to die first for this to be taken seriously?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531704July 11, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Shuddering, crank shaft failure, Engine stall, car shifts into emergency brake. Loss of motive power can cause vehicle crash without warning. Vehicle not yet inspected. Similar vehicles with recall under “Safety Recall W58 / NHTSA 20V-475 Loss of Crankshaft Position”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531622July 11, 2023
ELECTRICAL SYSTEM
Lift gate fire hazard recall. Cannot park near cars or in the garage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531248July 10, 2023
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
My 2015 Jeep haslocked up on me twice now. The power brake system comes on automatic and I cannot accelerate. The first time it happened it about threw me into the windshield. This second time it jerked me forward. It has been in the dealership once to fix the problem. Now it has done it again. The warning lights come on the dash as power brake system malfunction, check engine soon, do not engage and put vehicle in park and several other warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530851July 7, 2023
POWER TRAIN
Recently my service 4WD light came on in June 2023. My 4 WD system is completely unusable. It is deactivated according to system. It was on for a week before I could get into a shop. This has caused my Jeep to get stuck in gravel and spin out when trying to get grip as the system doesn't engage to help. My parking lot at work is gravel so this is a daily occurrence. This renders my Jeep and unusable in bad weather and or adverse conditions. We live in the mountains and not having this available makes it possible of getting stuck and being stuck. Which is a safety hazard for me. I could get hit by passing vehicles or if car ends up going into limp mode it could cause an accident. When I took in to shop/ independent service to have inspected and find out what was going on I was informed it is the PTU system and replacement parts are currently nearly impossible to get as there are backorders and parts are not able to be produced quick enough to meet demand of so many Jeep owners with the same issues. It could be up to a year to get fixed and is incredibly costly. If so many Jeeps are experiencing this same thing then it is a manufactuer issue. Why have they not recalled. I did call Jeep Monroe in Monroe WA and spoke with service and they verified there is a backorder with very long waitlist and no timeline for how long it would take for parts. And that this is a COMMON issue with Jeep right now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530915July 7, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated he had the Lift gate module replaced 6 times, and requested the dealer to buy back the vehicle but the dealer declined the offer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530537July 5, 2023
ELECTRICAL SYSTEM
Got a recall letter about an electrical shortage May 11.Called the dealer and customer care, both told me that there was nothing they can do about recall as there is no solution; however, my recall cause a serious safety issue as it can start a fire with ignition on or off. Its been almost 60 days no solution; therefore I would like to replace my vehicle as there is nothing they can do to fix it and driving it causes a safety hazard that Im not comfortable putting myself in as I suffer from ptsd from a previous car crash, and deal with anxiety daily so this problem to my vehicle is causing me emotional distress.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529955July 2, 2023
POWER TRAIN
POWER TRANSFER UNIT WENT OUT. SERVICE 4WD LIGHT CAME ON. TOOK IT IN TO A JEEP DEALER TO HAVE THEM FIGURE OUT WHAT WAS GOING OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529971July 2, 2023
POWER TRAIN
Yesterday, I began experiencing transmission-related issues: rough, delayed or sudden shifting; grinding noise during shifting; harsh engagement of gears; and reduced power when shifting. The ‘Service Shifter’ indicator came on while driving. This is an ongoing transmission issue I have experienced with my 2015 Jeep Cherokee and I believe that this persistent problem is compromising the safety of myself and my passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529777June 30, 2023
UNKNOWN OR OTHER
I received a recall notice from JEEP for "2.4L In-use NOx - catalyst efficiency". When I call the number provided (847) 649-6660, they tell me they don't have the part in stock and to call back in 3 weeks. After months of this repeated process I called JEEP's main customer service number and they basically told me too bad and gave me a bunch of different numbers to call but all of them tell me there's nothing they can do and its possible that I can go to another state or that they might be able to get the parts by December at one of the Illinois locations. I can't make a scheduled appointment or be put on a wait list. These Jeep dealerships are purposely putting people in safety risk because they don't make money doing the recall and are getting away with it by saying "we don't have the parts, call back in a month" knowing people will get frustrated and never get it done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529810June 30, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of the NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528265June 22, 2023
ELECTRICAL SYSTEM, ENGINE
this has been going on for almost two months and there is no solution?! I have a 2 year old that sits in my back seat and you think I can have her in the vehicle when the back of my car could start fire at any time next to the freaking gas tank?!?!?!?! Take this vehicle back!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527966June 20, 2023
POWER TRAIN
The contact's daughter owns a 2015 Jeep Cherokee. The contact stated that while her daughter was driving at an unknown speed, the “4WD System Unavailable - Service Required" message was displayed. The vehicle was taken to a dealer where it was diagnosed with a defective power transfer unit. Upon investigation, the contact discovered NHTSA Campaign Number: 20V343000(Power Train) which she linked to the failure. The manufacturer was also notified of the failure and the contact was informed that there were no recalls associated with the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526985June 14, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Jeep Cherokee. The contact stated that while her mother was driving at an undisclosed speed, the vehicle experienced a sudden loss of motive power and was only able to accelerate up to 25 MPH. The check engine warning light was illuminated. The contact stated that prior to the failure, the vehicle was taken to the dealer and was diagnosed with a catalytic convertor failure. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee