Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11542667September 5, 2023
SERVICE BRAKES
The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the park release button was inoperable. The vehicle failed to move. The caution service brake message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542238September 2, 2023
UNKNOWN OR OTHER
Received safety recall notice in June 2023. Signed up 6/30/2023 Ref # 85688012 to be notified of when defect for power liftgate module would be fixed. May lead to vehicle fire with the ignition on or off. Still shows remedy is not currently available. Thought it would be corrected by the end of July. This problem has not been addressed in a timely matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540881August 26, 2023
POWER TRAIN
While driving moderately at about 45 miles per hour I heard a clunk in the drivetrain and the vehicle would no longer propel itself and I was in the middle lane in traffic during rush hour. I nearly got hit three times attempting to get out of the middle lane. Once I got to the right lane I managed to coast up a driveway and coast backwards into a parking spot. My spouse is handicapped and the reason I keep a very good vehicle to transport her for Medical Appointments, especially. I contend that Jeep, Chrysler, Daimler, Fiat and all the others involved in the reason for this recall, knowingly and without regard for safety of their consumers assembled the transmission with the defectively machined transfer case for MONETARY reasons. I want my car repaired as a defective vehicle under the LEMON LAW act.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540558August 24, 2023
ELECTRICAL SYSTEM
In June 2023, the consumer received a notice for NHTSA Safety Recall Campaign No. 15V-826. The consumer made an appointment with the local dealer, but was advised that the remedy is not available at this time. Also , the consumer is concerned about the "park the vehicle outside" warning cited in the recall notice. The consumer proposes a prompt repair or the use of replacement vehicle until the recall is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540069August 22, 2023
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
The contact owns a 2015 Jeep Cherokee. The contact stated while the vehicle was parked, the tailgate failed to lock and kept opening independently. The contact had to drive home with her daughter in the back seat with the tailgate opened. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539375August 18, 2023
POWER TRAIN
Rear Differential. It is available for inspection. Problem confirmed by 3 auto establishments. AAA, Jeep Auto Nation Dealership and John's Auto Care. Jeep dealer confirmed problem 7/10/23 and will order new parts. It was first discovered @ oil & filter change at AAA. I wanted the dealership to examine problem and confirm. Also, I had a third inspection to verify damage. Please see the attached verifications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539146August 17, 2023
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 55 MPH and depressing the accelerator pedal, the vehicle made an abnormal clunking sound and failed to respond. The contact veered to the side of the road and parked the vehicle; however, the vehicle rolled backwards. The contact engaged the electronic parking brake and the vehicle responded as needed. There was no warning light illuminated. The vehicle was towed to the residence. The contact contacted an independent mechanic, who informed him that the VIN was included in NHTSA Campaign Number: 20V343000 (Power Train). The dealer was notified of the failure and informed the contact that the recall remedy was a software update, and a repair fee would be charged for additional repairs. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 88,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538555August 15, 2023
ENGINE
While driving onto the interstate I was accelerating on the on-ramp when the vehicle suddenly lost the ability to shift gears, while every service indicator light on the dash came on. I pulled over to check on the vehicle. I did restart and it seemed ok. Once starting to get back onto the interstate it stopped shifting gears at 3rd gear, and would also not downshift. This was an issue as I could only reach a speed of about 35-40 MPH. This continued for hours while getting to my destination. At certain points it would not shift out of first gear. This was not a safe environment to be in. I called the dealer and took it for servicing. Dealer stated the oil cooler stopped working, and in doing so leaked oil all throughout the engine. I ended up replacing the thermostat, radiator, and the oil cooler due to the issue. The Jeep was in the shop for 15 days while they were replacing parts and trying to flush out the oil in areas there shouldn’t be any oil. They told me I would always have a slim amount of oil in engine due to not being able to flush completely. $5000 later, everything seems to be ok now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538591August 15, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538323August 14, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538083August 12, 2023
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
On August 11th, 2023, at approximately 12:50 pm, I drove my 2015 Jeep Cherokee into my houses’ garage and parked. I went inside my house to meet an air conditioning repairman. No sooner than a minute or two had passed that I immediately heard noises coming from my garage.The noises sounded like mechanical in nature. It almost sounded like a washing machine agitating. I opened my side door of the garage and saw a plum of grey smoke billowing from the engine’s hood. Then I saw what looked like sparks and very small flames coming from underneath the front engine. Within a split second, I got into my car and turned on the ignition. I saw no lights on the dashboard indicating that I had a problem. I proceeded to pull the car out of the driveway (the garage door was already up) and exited the car as quickly as I could. Within seconds the flame grew larger. I then called 911 while waiting on the front lawn. I had 2 dogs inside the that I considered were safe. The police came first and then two fire trucks. By that point, the Jeep was completed engulfed in flames including the tires.The fire started in the front of the vehicle and worked its way back. The firemen distinguished the fire which took about 30 minutes from beginning to end. The heat from the fire melted the siding over my two car garage (garage is attached to the house) as well as the siding to right hand side of the home. Glass and debris began to catch fire and pop and spit into the yard. Let me just say that I’m a breast cancer survivor still going through treatment and was at home alone at the time when this happened as my husband was out of town. I’m not in 100% back to my old shelf. I’m absolutely in shock and devastated over the loss of the car. And I’m in more shock to think what would have happened if I hadn’t had the foresight to pull the car out of the driveway. I’m simply devastated.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11538156August 12, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I am complaining regarding an unresolved recall issue. Its been since May 2023, initial publication said it would be resolved by the end of the 2nd quarter now they are not saying when it will be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536896August 7, 2023
FIRERELATED, ELECTRICAL SYSTEM, STRUCTURE
The contact’s girlfriend owned a 2015 Jeep Latitude. The contact stated that while his girlfriend was driving, she notified him that the trunk sensor warning light had illuminated indicating that the trunk was open however, the contact’s girlfriend stated that the trunk was not open. The contact then stated that while his girlfriend was entering the driveway, her daughter noticed that a fire had ignited at the rear vehicle’s trunk. The contact’s girlfriend was then notified by her daughter to exit the vehicle. The contact’s girlfriend exited the vehicle and attempted to extinguish the fire with a water hose however, the fire started to spread. The fire department was notified, and the fire was extinguished. No injuries were sustained. No medical attention was required. The contact was unsure if a police or fire report was filed. The vehicle was not diagnosed. The vehicle was damaged beyond repair. The vehicle was towed to the contact’s nephew’s lot. The contact was unaware that the VIN was included in the NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 147,565.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11536905August 7, 2023
POWER TRAIN
PTU motor component issue. Jeep will not fix they state I’m out of warranty period. This was recalled for over 70k jeeps but not my vin and now jeep has over 700 on back order in Colorado alone. No one from jeep will assist me with fixing it or a car. They say it could be months! I need help and assistance as I can’t fix it or get the part to fix it. Can’t drive it and there is a safety issue with it on park even and lose power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536920August 7, 2023
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the Service AWD and service engine warning lights were illuminated. The contact pulled over to the side of the road. The vehicle was towed to a dealer and the contact was informed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536517August 4, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received a recall notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the part to do the recall repair was not yet available. The contact stated while putting groceries in the trunk on two different occasions, the liftgate came down unexpectedly and hit her head. There was no warning illuminated. The local dealer and other unknown dealers were contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and advised that the remedy is expected to be available in 2024. The failure mileage was approximately 57,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11536224August 3, 2023
POWER TRAIN
The Jeep Cherokee Latitude suddenly quit running on freeway with no warning. Car would not travel but coasted to a stop. She was lucky no one was close by or the car would have been plowed into from behind. This could have created a chain reaction pile up due to the busy freeway. Car is currently at a dealer and was evaluated for a faulty transmission and needs to be replaced. This was in a Jeep recall a few years ago but supposedly didn't cover my vin, S55. Now, Chrysler is leaving me to deal with their transmission problem. This is a major safety problem as mentioned in their recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536056August 2, 2023
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, ENGINE
Last July of 2022, my first issue was an electrical notice that caused the airbag and seatbelt sensor in the vehicle to continuously go off, which took several months to get fixed through the manufacturer of my Jeep Cherokee 2015. As of 2023, I have received two recall notices, and neither of which have been resolved since April of 2023. Since those notices, my check engine light has gone off and is getting repaired this week, there's been a leak inside the vehicle of a liquid spilling into the passenger side floor mat, and also the brakes have deteriorated quickly -- they were last repaired at 77,000 miles and are again experiencing issues at 99,000 miles. There is a specific manufacturer in my area (Salt Lake Valley Chrystler Dodge Jeep RAM on State Street in Salt Lake City, UT) that has been borderline negligent and straight up rude on multiple occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535539July 31, 2023
STRUCTURE, ELECTRICAL SYSTEM
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the liftgate intermittently failed to open. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534503July 26, 2023
UNKNOWN OR OTHER
The contact owns a 2015 Jeep Cherokee. The contacted stated that while refueling, he became aware of smoke underneath the hood. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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