Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11595857June 22, 2024
ELECTRICAL SYSTEM
Code P2504 and code P063A. Received these codes when I already have a new battery and car is only at 70k miles. Caused the vehicle to go in to lower saving mode in to a turn and almost hit other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595755June 21, 2024
ENGINE, UNKNOWN OR OTHER
Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. This is the second time .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595341June 19, 2024
UNKNOWN OR OTHER
I was driving and the vehicle cut off , said service shifter and had to put in park , and restart . I was in the middle of traffic and was luckily able to pull over . It started after stuttering a few times . But I’m now scared to drive it .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595013June 18, 2024
POWER TRAIN
The car lost speed even though the engine was racing. A "transmission requires service" note appeared on the instrument cluster followed by a CEL. The car slowed to a stop and would not proceed normally after a stop sign. Traffic was backed up while the car was nursed along the road at half the speed limit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594961June 17, 2024
POWER TRAIN
Not long after purchasing my new (to me) 2016 Cherokee, the service 4wd light turned on. The warning light has been on for all but a few minutes of driving for 2 weeks. The dealership that I purchased the suv from diagnosed the problem as a bad PTU. Although thousands of the same models were recalled in that model year my Jeep was not included in the recall even though it now turns out to have the same problem as thousands of others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594659June 16, 2024
POWER TRAIN
RDM clutches are failing internally Rear Drive Module must be replaced at a total cost of around $4000 dollars. Part to repair this defect is not available with no anticipated supply date. Tried to find the part with any US auto parts supplier to no avail. The last parts supplier said that with no anticipated supply date from the manufacturer, they had 700 of the items required on back order. We already had to have the whole drive train replaced just before the warranty expired (that would have cost about $12,000 if I had to pay) The rear end makes a noise every time you make a turn with this vehicle. This is my wife's vehicle and I am very concerned about her safety. Please see attached mechanic's evaluation of the problem. The part number required is 68545101AB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594400June 14, 2024
POWER TRAIN
PTU failure. Car not driving correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593739June 11, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while on a downhill slope, the vehicle experienced a rollaway. The contact stated that several unknown warning lights had been illuminated. The contact stated the anti-lock braking system and traction control had failed. The vehicle was taken to the local dealer where it was diagnosed that the tire sensor had failed and the PCU needed to be replaced. The contact stated that the vehicle was diagnosed previously by an independent mechanic where the same results were discovered. The vehicle was repaired but the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 51,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593383June 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission fluid had mixed with the coolant. The vehicle was not repaired. The contact was afraid to drive the vehicle because she was informed by the mechanic that the vehicle was not safe to drive. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593201June 8, 2024
VEHICLE SPEED CONTROL, STEERING, POWER TRAIN
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593007June 7, 2024
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and attempting to make a turn, the rear end of the vehicle started thudding. The vehicle was taken to the dealer, where it was diagnosed with rear differential failure. The vehicle was repaired under warranty. The contact stated that the failure had reoccurred. The vehicle was taken to an independent mechanic, and it was diagnosed with the same failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,203.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592625June 5, 2024
POWER TRAIN
The contact owns 2016 Jeep Cherokee. The contact stated while driving at various speeds, the 4-WD warning light illuminated, and the 4-WD became inoperable. The contact stated that the failure had been recurring more increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was taken to the dealer, where it was diagnosed that there were metal shavings in the Power Transfer Unit (PTU) fluid, and the dealer determined that the PTU needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the repair of the vehicle. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590409May 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle was taken for routine service at the local dealer, and the technician advised her that the engine oil cooler needed to be replaced. The contact stated that the vehicle was also taken to several independent mechanics and the diagnostic result was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589403May 18, 2024
ENGINE
My car is subject to the U90 recall, but Jeep is not responding. When I contact any Jeep dealer, they tell me to wait and don't respond for months again and again. When I contact Jeep customer service, they don't respond at all. I think they are ignoring the recall because it will not benefit them and waiting for me to abandon the car. They should be required to take recalls seriously. I believe the NHTSA is supervising the recall by the company so I will share this issue with you and hopefully the problem will be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589150May 16, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power, but the RPM’s continued to increase. The contact pulled over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587490May 7, 2024
ENGINE
“Service Shifter” warning message comes on screen randomly and repeatedly. And my shifter lights all illuminate. I had the dealership replace the whole shifter and harness in Oct 2022 and the problem has started to recur now in May 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587572May 7, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Cruise control would not disengage. Instead it accelerated me to 85 mph is rush hour traffic. The car continued to accelerate will out responding to any commands to turn off cruise control. Second time this has happened. It was supposed to be fixed by doing an update to the car. This did not work. The second time I attempted to use cruise control after having had the long block engine replaced due to the oil consumption law suit, the car once again had the same problem with now slowing down. I tried putting the car into neutral and pressing the break. The car was accelerating so fast. The brakes had no effect without causing me to lose control. I was forced to put the car into a ditch at 75 mph. Rather than to rear end the dead stopped 3 lanes of traffic ahead of me and being pinned in by the traffic behind me. Car flipped I now have brain damage and failing kidneys due to blood transfusions
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11586479May 2, 2024
POWER TRAIN
SVC 4WD WARNING LIGHT IS ON AND NOW THERE'S A SHIMMY IN THE FRONT END AND LOSS OF POWER WHEN ACCELLERATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585769April 29, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the Service 4-WD warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed power transfer unit (PTU) and the contact was informed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to repair the vehicle were on backorder. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585937April 29, 2024
POWER TRAIN
The contacts mother owns 2016 Jeep Cherokee. The contact stated while driving approximately 15 MPH and making a right turn, the vehicle stalled with an abnormal noise coming from the front. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a power transfer unit and transmission failure. The vehicle was not repaired. The independent mechanic related the failure to NHTSA Campaign number: 23V302000 (Power Train). A dealer was contacted and informed that the vehicle was Canadian and refused to repair the vehicle. Several other dealers were contacted and informed the contact that the vehicle was Canadian and could not assist. The manufacturer FCA USA was contacted and informed the contact that they could not force the dealer to repair a Canadian vehicle. The contact also called FCA Canada who informed him they could not assist him as the vehicle was no longer registered in Canada. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee