Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11572204February 15, 2024
POWER TRAIN
My 4 wheel drive service light came on. I took it to the dealer and they said it will cost me 4000 dollars to be fixed , I checked on the internet and this has been and on going problem for the jeep cherokee car since 2014, In fact the ptu problem has recalls on some of these cars. I called the dodge corporation and they said my car was not under warranty and has not been recalled My car need to be recalled, this is a flaw in the cars design . If problem is not addressed sudden lost of motive power can potential cause vehicle to crash without prior warning. Lost of park function is at stake and can lead to unintended vehicle rollaways. The car is at the dealership to be fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572008February 14, 2024
ENGINE, ELECTRICAL SYSTEM, AIR BAGS
This was a jeep sold to me with active recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569307February 1, 2024
AIR BAGS, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Last week we noticed steering wheel controls not working, steering wheel heater .. cruise control ,, hands free,controls Today took in to Jeep dealer In superior Wi was told it is the Clock Spring , squib,, said that we have to replace entire unit including new airbag .. as we do not know for sure if until the work done ,air bag would deploy as per dealer ,he isn't 100 percent sure. ,and the entire thing has to be replaced at a hefty cost of 1000.00 as well as safety , being told that other larger trucks and Jeep models have had this as a recall I contacted JEEP and they said nothing they can do ,, but to hang on to receipts in the event of a future recall.. we do not feel that they are treating this as the safety issue that it truly is . This is after we have had rear driver caliper replaced over heating and seizing , at 800.00. also been told this is common for Jeep and another safety issue as well . The dealer said both are recall worthy on this vehicle .this has been all within 50 -60,000 miles.. We feel something needs to happen here before someone gets killed. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569386February 1, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Service shifter light comes on intermittently. Have noticed a “catch” that occurs at times when accelerating when the light is on but not every time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568153January 27, 2024
UNKNOWN OR OTHER
The PTU (Power Transfer Unit) is bad... I took it to the dealership prior to my extended warranty expired. The whole shifter would light up (D,N,R, L,2) it displayed service shifter but it was intermittent so when I would take it in to Chrystler, Jeep dealership the warning sign on the dash nor all the shifter lights wouldn't display. The car finally broke down along with the transmission. I was carless for 8 months. The PTU I purchased was refurbished and its bad. The same thing was displaying on the dash (Service Shifter) and all the lights on the shifter have turned on as well. Intermittent once again. I know there were recalls for this from 2014 to 2017. Mine is a 2018 and I think it's the same problem. I was on the road making a left infront of a semi when the PTU went out in June 2023. causing damage to the trasmission. It has been a nightmare!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567773January 25, 2024
POWER TRAIN
My 2018 Jeep Cherokee rear differential started making an intermittent noise at about 35,000 miles. Now at 42,000 miles the dealership I purchased it new from has determined that the differential needs replacing. It is four months past the 5 year/60,000 mile power train warranty. There are no repair parts available, it is on back order with no ETA. This condition indicates to me that there may be a part recall in order for the rear differential failures, as there are no parts available in a nationwide search by my Jeep representative. Is there a history of known failures?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565257January 13, 2024
FUEL/PROPULSION SYSTEM, ENGINE
Unknown…the Jeep using oil terribly, with no leaks. I have it serviced every 3000 miles, and it is always low or no oil on the dipstick at that time. I just had the oil changed, and fuel injection cleaned about a month ago…less than 700 miles since. The Jeep is cutting off while driving. It won’t start back for 2-3 minutes, and I’m sitting in traffic. It’s terrifying!!! When checked with OEM, it doesn’t show any codes, although an engine light is on. I’ve spoken with 3 different mechanics, that all stated this is common with this model…with no solution, no recall, and no idea what part to repair. I’ve been told throttle body, throttle body clutch, starter, etc…No one really knows where to start. And those parts are NOT cheap to replace as an experiment. I bought my Jeep new, with only 3 miles on it. This issue is new, within the last 2 weeks. The losing oil has continued since purchase, and it will cut off if the oil is low. This is different. As I stated before, the oil was just changed, and is not low. Please help!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565044January 12, 2024
ENGINE
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at various speeds, the check engine warning light intermittently flashed on the instrument panel. The vehicle was taken to an independent mechanic where a diagnostic test was performed, and the mechanic discovered a major oil leak coming from the vehicle. The contact was informed that the oil gasket covers, and oil coolant assembly needed to be replaced. The dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 100,012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564064January 7, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
The trunk has leaks coming in. It happened 1 year ago and it is now happening again. Last year jeep charged me almost 4 thousand dollars to replace the computer system because of a leak coming in and shorting the wires. It took 3 months for them to fix. I now see a similar issue was recalled in a year previous model of my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563568January 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Service shifter notification comes on, all lights on shifter light up. I’ve had it “fixed” 2 times under warranty and it continues to do it. Owned since 2017 and this has happened more times than I can remember. Dealership has little answers. Eventually car will begin sputtering, all service lights come on, you lose control of brakes and steering and have to pull over. Turn off, take key out, open door. Let it sit. Turn back on and typically will drive fine until the next time. All supposedly related to service shifter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560306December 15, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Braking system engaged while driving at ~40mph. Emergency brake also appeared to engage. Once completely stopped, vehicle brakes were locked up and vehicle had to be hauled for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559284December 9, 2023
SERVICE BRAKES
My 2018 jeep Cherokee emergency park and brake got stuck and wouldn’t release and I had to take it back to the dealer ship I got it from . We repaired it 11/20/2023 at classic Chrysler in NC had to wait almost 2 weeks because they had to order a part in . They replaced the parking brake switch/module. And it’s about 2 weeks later And the same issue is happening again .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554464November 10, 2023
AIR BAGS
I struck the back of a semi truck on the freeway at an estimated 35-40 miles per hour. I did not apply my brakes. Extensive damage to the entire front of my vehicle.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11554586November 10, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
In the beginning of July, the parking brake engaged on its own and a warning came up on the dash. It took some jockying to get the brake to disengage but it continued to happen. We took it to the dealer where purchased who told us that the parking brake control module was damaged by water and that bedause of this the extended warranty that we purchased for a few thousand dollars would not cover it (even though we were told it covered everything). The dealer wanted $2000 to fix it. I took the Jeep to a qualified mechanic whom I deal with, and he replaced the the control unit. We picked up the car and a week or so later the brake came on again. We took it back to the mechanic who dug deeper and found out that the body of the car was leaking, and water had run down and into the control unit again. It is now November (going on five months!) and we still do not have the car back because he is waiting for the part to come in. I'm a pretty patient person but this is ridiculous. I'm paying for a car that I haven't had for five months and then I'm told this is a common issue with Jeeps and no warranty will cover it. I sincerely beleive this should be arecall issue by Jeep. Especially when they cannot get me a part to fix it for months! Any help you can render is much appreciated. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550921October 19, 2023
POWER TRAIN
Failure of PTU while driving. Seems to be the same issue with the 2016-2017 that currently has a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550153October 16, 2023
SERVICE BRAKES
I see no open recalls on this issue however I did find a class action lawsuit related to this issue. My emergency (Parking) brake engaged and will not disengage. I stopped to get gas yesterday and upon re-entering the vehicle two lights appeared, the service parking brake message appeared on the screen along with the brake light. The car would not move the brakes would not disengage. Several attempts to press the switch to turn off the parking brake failed. I sat for 5 hours at a gas station waiting for AAA to find me a tow truck to get home. They were unable to locate a tow because of the need to dolly the vehicle because of the engaged parking brake. A friend came to assist me and after several thousand tries the parking brake disengaged. He followed me home (5 miles). This morning I attempted to take the car in for service as the warning lights were still on the dash. The parking brake is again on and will not disengage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547834October 2, 2023
SERVICE BRAKES
Water is leaking from body seems and shorting out parking module. It has happened twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544888September 16, 2023
ELECTRICAL SYSTEM, ENGINE
Engine Failure 3 out of 4 cylinders not working 122,000 miles on car and regular service for oil changes and maintenance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543975September 11, 2023
ELECTRICAL SYSTEM, STEERING, VISIBILITY/WIPER
Turn into our street, windshield whippers came on. Fuse blown, take out still stay on. Kept changing them, Fuse kept blowning. Replace mod with turn single, wheel part. Pic sent. Worked two weeks, did it again. Now they are saying it's the radio is pulling to much, relay needs to be replace the radio. Which mileage, radio, back up camera, whatever else is connected together causing the problem. This safety problem because back up could hit someone or something, whippers just coming on scared, hurting window, windshield whippers it self if dry out. This should be recall and concern. I don't understand why this not. Jow it's taken so long figure out problems at car place. They took the suv apart still cant figure problem out. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543020September 6, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I am getting random "service shifter" fault message displayed. No apparent fault or change when driving. Contacted Jeep dealership and am told this is very common issue with no long term fix. Fix the problem please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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