Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11574629February 29, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573374February 22, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
We own and lease mostly Chrysler /Jeep products in our family. We currently have a Wrangler, Pacifica, Jeep Cherokee. Our 2015 Jeep Cherokee has shut down completely while driving 4 times. The first time this happened was a year ago and we thought it was a fluke. Recently it has happened 3 times so there is clearly an issue with this 2015 Jeep Cherokee and it is unsafe to drive until this matter is completely fixed or the car is replaced. We are fortunate that an accident did not occur during any of these times however the last incident came very close. Very frightening !! The vehicle is currently at Rockland Jeep Dealer and I am attaching the estimate we received which is over 5,000.00. We have replaced the battery, changed the oil and have been without this vehicle for almost 2 months. We are hoping that Chrysler will pick up this expense since there were many recalls regarding this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572982February 20, 2024
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated that while his son was driving at approximately 35 MPH, he heard abnormally loud rumbling sounds coming from the under the floorboards. The contact that stated that his son saw no warning light illuminated. The contact stated that his son drove the vehicle directly to an independent mechanic. The independent mechanic diagnosed the vehicle and determined that the transfer case bolts, and the Power Transfer Unit (PTU) needed to be replaced. The vehicle was not repaired. The contact stated that he contacted and informed the manufacturer of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20E037000 (Power Train). The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573037February 20, 2024
UNKNOWN OR OTHER
Jeep has failed to correct the recall from May 2023 due to the powered lift gate module even though the recall states that a vehicle fire may occur. Since Feb 10 I have not been able lower the lift gate without manually pushing it down and it will not lock. Dealer has no answer and Chrysler says they have not fix yet. Fire? The recall states to not park inside a building. I think this is serious enough
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572549February 17, 2024
UNKNOWN OR OTHER, POWER TRAIN, ELECTRICAL SYSTEM
Randomly an audible alarm sounds and the dash indicates "Service Shifter" while the digital dashboard indicators do not allow to navigate away from that notice, and all of the lights on the transmission indicators illuminate. I called the dealer and they said they were aware of issues with that, but no recall exists. I Googled the "Service Shifter" and my model vehicle and apparently it's a larger problem than the Dealer indicated on the phone. I was advised to turn the vehicle off, open the door, close the door, and restart the vehicle. The error cleared but later intermittently reappears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570575February 7, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570430February 6, 2024
AIR BAGS, POWER TRAIN
Transmission has a delay when taking off from a stop (2-3 second delay while accelerating before it shifts), had a message saying service airbag, service transmission, service park break then all messages disappeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569994February 5, 2024
ELECTRICAL SYSTEM
I own 2015 Jeep Cherokee. the contact received notification of NHTSA campaign number: 23v338000((electrical system, structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The recall was announced in May of 2023. It is now February 2024. The only solution for this urgent recall is to park outside away from vehicles and buildings. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568547January 29, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568563January 29, 2024
ELECTRICAL SYSTEM
Stellaris (Fiat/Chrysler/Jeep) issued an urgent recall for my 2015 Jeep Cherokee Trailhawk in May, 2023, related to the electric liftgate (recall 49A), notifying me that I should not park my vehicle indoors, as it can spontaneously catch fire. I can neither park in my garage at home (which violates my HOA terms) nor at work (which is underground) and be in compliance with the recall. I'm also unable to sell the vehicle back to the dealer. As of today, 1/29/2024, nine months later, I talked to both my local dealer and FCA directly on their helpline. There is no repair available and FCA confirmed by phone that there is 'no timeline available' for parts availability. This is unacceptable, as recall repairs should be completed in a timely fashion. I can be contacted at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568569January 29, 2024
ENGINE, SUSPENSION
1. The Motor Mounts, Esim, Struts, and Transmission, it is available for inspection 2. When driving, it "kicks" when switching gears, at redlights, it will tell me to put the vehicle in park, I have to stay at the light, put it in park, then in drive. Sometimes I will have to restart the vehicle 3. Confirmed by Automotive shop, information available upon request 4. Inspected by automotive shop 5. No warning lamps, just the check engine light and gas cap light when the problems started. This has been ongoing for months. Over $1000 worth of repairs that need to be completed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568447January 29, 2024
ELECTRICAL SYSTEM, ENGINE
I've been waiting for months to fix the latest recall as part of the 'park outside' campaign, of which we received notice several months ago. This vehicle should never have been sold due to the 11 recalls it's had. I want out of this vehicle and loan. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566749January 21, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Our 2015 Jeep Cherokee Trailhawk is being recalled for transmission and power lift gate. These parts cannot be fixed because the parts are not avaiable. Also they updated the navigation and UCONNECT and vehicles 2015-2018 are not eligible for the update. They changed from 3G to 4G. And our Jeep is not qualified. We went to another car dealer and were told because of the recalls which they have many on their lot, we were offered only 7000 dollars for trade. Because of the recalls, we need to get another vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565804January 16, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565466January 14, 2024
ELECTRICAL SYSTEM
I have a recall for the electrical system due to a possibility of fire with or without the ignition on. I've called several dealerships to get this taken care of only to be told there is not a solution yet, that their waiting lists are backed up, that they can't help me, etc., and I cannot get in touch with the manufacturer. This recall is serious enough that they recommend not to park it near any structures in case the vehicle catches on fire. Obviously, this vehicle is not safe to drive. I am wanting options in terms of replacing the vehicle which the dealerships and manufacturer are not being forthcoming with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564292January 8, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
Parking brake engaged and had to be manually overridden to disengage. Upon further research on the internet and taking apart the rear I found a water leak from the power liftgate and the electronic power brake module to be corroded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563870January 5, 2024
ELECTRICAL SYSTEM
There is still no remedy for my vehicle, the rain water got inside my vehicle and made the seats/ carpet moldy and still smells like mold after 3 interior cleanings and months of keeping up with cleaning. Water still gets through. The back tailgate doesn’t work due to the recall and I’m not sure what to do. I would like the manufacturer to take it back and give me the amount I’ve paid for it through finance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560448December 16, 2023
POWER TRAIN
I received an error message on the dash that the PTU failed which is a common failure on this Jeep. Mine was diagnosed by a local dealership. They informed me that the PTU ws determined to be ok, and the Transmission Control Module was actually at fault. After waiting for the part, which wasn't available due to the Stellantis strike. When I was waiting for the parts to come in, the dealer said I could drive the Jeep since it was electronic part failure and as long as I didn't engage the 4-wh. dr. to power the rear wheels, it would be ok to drive. When the TCM was received, I dropped the Jeep off for service. The part was replaced, error cleared, and test driven by the technician. The error message immediately returned. At this point, the technician decided to do a visual inspection of the drivetrain. He found the rear differential cracked all the way around, and all fluids had leaked out. If the rear differential had locked up or CV snapped off due to lack of lubrication, it could have caused a serious, possibly deadly accident. I feel the technician should have performed a complete inspection of the driveline first, before trusting the computer to correctly diagnose the problem. After talking to other Jeep Cherokee Trailhawk owners, it appears they had similar situations with the rear differential splitting open much too often for a front wheel drive midsize SUV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559514December 11, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The service shifter light came on and there is an issue with that with Jeep cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559296December 9, 2023
POWER TRAIN
The transmission 'locks' into neutral while at a light or stop or when trying to reverse. You must put the vehicle in to Park to reset the transmission. The engine will rev with the transmission 'locked' in a neutral state. Note: the vehicle was not moved into neutral. You are actively in drive or revs when it almost slips into the neutral state. The gear shift still shows in drive or revs, but the transmission is not engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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