Jaguar I-PACE Complaints (2019)

149 consumer complaints on file.

#11385832January 5, 2021
SERVICE BRAKES
2019 JAGUAR I-PACE EV 400. CONSUMER WRITES IN REGARD TO BRAKE FAILURE WHILE DRIVING. *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385670December 30, 2020
SERVICE BRAKES, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
ELECTRIC SYSTEM DID NOT START (HAPPENS REPEATEDLY) BUT NOW GOT A WARNING THAT BRAKE FUNCTION WAS IMPAIRED. ATTEMPTING TO BACKUP DID NOT TRIGGER BACKUP CAMERA NOR WERE RCT SENSORS ACTIVATED. THE REAR TRAFFIC SENSORS NOT WORKING HAS HAPPENED MULTIPLE TIMES AND ONCE, IT SHOWED ALL CLEAR AND THEN SUDDENLY A CAR APPEARED IN THE BACKUP CAMERA. SENSORS NEVER WENT OFF AND IF I WASN'T PAYING ATTENTION, AN ACCIDENT WOULD HAVE OCCURRED. BLIND SPOT MONITORING HAS THE EXACT SAME CHALLENGE MULTIPLE TIMES WHEN ON THE HIGHWAY AND IS VERY UNRELIABLE. OF COURSE THAT'S TRUE FOR ALMOST THE ENTIRE ELECTRICAL SYSTEM IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353934September 9, 2020
ELECTRICAL SYSTEM
I STARTED MY VEHICLE AS USUAL. IT WAS A HOT DAY OUTSIDE IN WASHINGTON. THE CAR HAD BEEN PARKED OUTSIDE WITH THE SUN DIRECTLY ABOVE. (INSIDE THE VEHICLE IT WAS EXTREMELY HOT) I IMMEDIATELY WENT TO TURN ON THE AC. IT TOOK A SECOND TO FINALLY COME ON AND THEN IT DIDN'T BLOW ANY COOL AIR. I RECHECKED THAT I HAD IT ON THE COOLEST TEMP POSSIBLE. I DROVE AROUND APPROXIMATELY 37 MINUTES AND STILL NO A/C. I HAVE NO IDEA HOW IT WENT OUT OR WHY. I CHECKED MY RECALLS AND IT STATED ALL UPDATES HAVE BEEN MADE TO MY VEHICLE AND NO RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318258March 16, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ON FEBRUARY 12, 2020, I LEFT THE HOUSE AROUND 9:15 A.M. TO ATTEND A YOGA CLASS AT 9825 CARROLL CENTRE ROAD, SUITE 400, SAN DIEGO. THE YOGA STUDIO IS LOCATED IN A COMMERCIAL DISTRICT AND AS I WAS EARLY, THE ENTIRE PARKING LOT WAS EMPTY EXCEPT FOR ONE OTHER VEHICLE AT APPROXIMATELY 9:30 AM THAT MORNING. SO I DROVE AROUND IN FRONT OF THE BUILDING, #9825, AND DECIDED TO PARK ON THE OTHER SIDE FROM THE ONE VEHICLE PARKED THERE. SEE FIGURE 1. (SEE MAP OF 9825 CARROLL CENTER ROAD LOCATION. THE RED RECTANGLE SHOWS WHERE I PARKED; BLUE RECTANGLE SHOWS WHERE THE ONLY OTHER VEHICLE WAS IN THE PARKING LOT AT 9:30 AM ON WEDNESDAY, 2/12/20.) AS I SLOWLY PULLED INTO THE PARKING SPOT, WITH MY FOOT ON THE BRAKE PEDAL AS ONE DOES WHEN PARKING, THE JAGUAR I-PACE SUDDENLY SURGED AND ACCELERATED, DRIVING OVER THE CURB AND HEDGE IN FRONT ON TO THE OTHER SIDE AND RAMMED INTO THE PARKED VEHICLE, A VW BEETLE! IT WAS A TERRIFYING EXPERIENCE! SEE FOLLOWING PICTURES INCLUDING TREAD MARKS, SHOWING THE ACCELERATION WHEN THE CAR WAS IN THE PARKING SLOT. I WAS VERY SHAKEN BY THE INCIDENT AND SAT IN THE CAR FOR SOME TIME IN TOTAL DISBELIEF. THERE WAS NO DEPLOYMENT OF THE AIRBAGS IN MY CAR OR IN THE CAR I STRUCK. WHEN I WAS FINALLY ABLE TO MOVE, I GOT OUT OF THE CAR CAREFULLY AS IT WAS BALANCED ON TOP OF THE BUSHES WITH SOME OF THE WHEELS IN THE AIR. THE OWNER OF THE VW BEETLE ALSO CAME OUT ASKED IF I WAS OK. FORTUNATELY, I AM PHYSICALLY OK, JUST VERY SHAKEN AND TRAUMATIZED BY THE ENTIRE INCIDENT WHICH HAD LASTED NO MORE THAN SECONDS. THE NEXT 6 HOURS WERE SPENT CALLING MY INSURANCE, AAA FOR EMERGENCY TOWING, RENTAL CARS, ETC. BY MID-AFTERNOON OF FEBRUARY 12, 2020, I WAS INFORMED BY THE SERVICE DEPARTMENT OF JAGUAR SAN DIEGO THAT MY I-PACE CHECKED OUT OK AND ALL SOFTWARE UPDATES ARE CURRENT!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11318305March 16, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
2195 MILES, AND ONLY DRIVING IT FOR 60 DAYS. THANKFULLY I WAS DRIVING SLOWLY, WHEN THE CAR'S BRAKES STOPPED WORKING, THE CAR STARTED SHUDDERING VIOLENTLY. WHEN FINALLY WAS ABLE TO STOP CAR, THE I-PACE WOULD NOT GO INTO OR OUT OF GEAR, AND THE EMERGENCY PARKING BRAKE WOULD NOT RELEASE. INCREDIBLY SCARY. I CAN ONLY IMAGINE IF I HAD BEEN DRIVING ON THE HIGHWAY WHEN THE BRAKES FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291216December 26, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ON THREE SEPARATE OCCASIONS, TWO WITH MY WIFE, AND ONCE WITH ME, THE CAR SUDDENLY ACCELERATED AS IF THE ACCELERATOR WAS DEPRESSED TO THE FLOOR EVEN THOUGH OUR FEET WERE NO ON THE ACCELERATOR. WITH MY WIFE DRIVING, SHE WAS PULLING INTO PARKING SPACES GOING 5MPH OR SLOWER. I WAS COASTING DOWNHILL AT 40MPG WHEN THE CAR ACCELERATED AND THE BRAKES DID NOT RESPOND. WE REPORTED EACH INCIDENT TO THE DEALER WHO SAID THEY RELAYED THE INFORMATION TO JAGUAR TECHNICAL SUPPORT. IN ALL CASES JAGUAR SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR AND WANT US TO CONTINUE TO DRIVE IT. THE LAST TIME THEY ASKED THE DEALERSHIP TO DRIVE THE CAR FOR 100 MILES. WE ARE NOW AFRAID TO DRIVE THE CAR FOR FEAR WE WILL HIT AND INJURE SOME INNOCENT PARTY OR HARM OUR SELVES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11282985November 30, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY 4-MONTH-OLD CAR'S BRAKES FAILED TO OPERATE WHILE TRAVELING AT 60MPH IN THE FAST LANE OF THE FREEWAY. FORTUNATELY I WAS ABLE TO TURN ON HAZARD LIGHTS AND COAST ACROSS THE FREEWAY TO THE HARD SHOULDER WHERE THE CAR ROLLED TO A STOP. THE PROBLEMS BEGAN EARLIER IN THE DAY WHEN THE CAR REPORTED "REDUCED BRAKE PEDAL FEEL, OK TO DRIVE WITH CAUTION. LATER IN THE DAY A MESSAGE REPORTED "ASPC NOT AVAILABLE." AT THIS POINT I CALLED THE DEALERSHIP WHO ADVISED US TO BRING IT IN THE NEXT DAY. SOME TIME AFTER THIS ALERT WE RECEIVED A SERIES OF RAPID MESSAGES - "TRACTION CONTROL OFFLINE" "EMERGENCY BRAKING ASSIST OFFLINE - OK TO DRIVE WITH CAUTION" AND SEVERAL OTHERS WHICH I DON'T RECALL. THE FINAL WARNING WAS "GEAR BOX FAULT" - AT THIS POINT I THOUGHT IT WISE TO PULL OVER, BUT WHEN I TRIED TO USE THE BRAKES THERE WAS NO RESPONSE AT ALL. JUST A GRINDING, CRUNCHING FEELING UNDER THE BRAKE PEDAL. I TURNED ON HAZARD LIGHTS AND COASTED TO THE RIGHT LANE THROUGH FAST-MOVING TRAFFIC, AND THEN ONTO THE HARD SHOULDER. I BELIEVE THE REGENERATIVE BRAKING SYSTEM WAS WORKING AND THIS MANAGED TO SLOW THE VEHICLE TO A STOP. ON THE HARD SHOULDER I TURNED THE CAR OFF AND THEN ON AGAIN, BUT THE BRAKE PEDAL STILL HAD A GRINDING, CRUNCHING FEELING AND WOULD NOT OPERATE. THE PARK/DRIVE/NEUTRAL BUTTONS JUST FLASHED IF YOU PRESSED THEM. I WAS IN THE CAR WITH TWO CHILDREN UNDER 6 AND MY WIFE. WE WERE VERY CONCERNED AS THERE WAS VERY LITTLE SPACE AT THE SIDE OF THE ROAD AND NO WAY TO GET OFF THE FREEWAY. WE PRESSED THE CAR'S SOS BUTTON AND THE WOMAN ADVISED WE CALL 911 TO BE RESCUED BY THE POLICE. JAGUAR ROADSIDE ASSISTANCE SENT A TOW TRUCK TO TOW THE VEHICLE TO JAGUAR MONTEREY FOR REPAIR. A FEW DAYS LATER WE WERE TOLD THE CAR'S "POWER DISTRIBUTION BOX" HAD FAILED. THE CAR HAD NO OUTSTANDING RECALLS. WHEN PURCHASED IT HAD THE "ASPC NOT AVAILABLE" ERROR AND HAD TO GO BACK TO DEALER FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245059August 19, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SINCE I PURCHASED JAGUAR I-PACE I BEEN HAVING BATTER FAULT ISSUES WHICH NOW STANDARD ME WITH THE VEHICLE. I RECEIVE BATTERY FAULT ERRORS AND THE CAR STOPS WORKING. THE CAR STAYS ON BUT WHEN YOU PUT THE CAR IN DRIVE OR REVERSE AND HIT THE GAS PEDAL NOTHING HAPPENS. ITS VERY DANGEROUS AS THE CAR SHOULD NOT JUST STOP FROM DRIVING WHEN YOU HIT THE GAS. WHEN THIS HAPPENS THE CAR IS WORKING IN TERMS OF AIR CONDITION, STEERING WHEEL ETC.... ALSO THERE IS CONSTANT ERRORS WHEN IT COMES TO BLIND SPOT ALERT. THE VEHICLE TELLS YOU THEY ARE DISABLED, IF YOU RESTART THE VEHICLE IT RESENTS BUT COMES BACK. ALSO THE DASHBOARD SOMETIMES JUST GOES BLANK AND WILL COME BACK A FEW MINUTES LATER. ITS SCARY AS YOU SUDDENLY DONT KNOW HOW FAST YOUR GOING OR WHAT IS GOING ON TILL THE SCREEN COMES BACK FEW SECONDS LATER. THE VEHICLE HAS BEEN AT THE DEALER FEW TIMES BUT STILL HAVING THE SAME ISSUE. ITS CURRENTLY AT THE DEALER AGAIN TO BE FIXED. THIS VEHICLE IS 100% ELECTRIC AND I'M ATTACHING SOME PICTURES OF THE ERRORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217795June 4, 2019
TIRES, TIRES:SIDEWALL
HUGE SIDEWALL SPLIT WHILE FREEWAY DRIVING. SUDDEN LOSS OF PRESSURE. NO NOTICEABLE IMPACT PRIOR TO EVENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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