Hyundai Palisade Complaints (2021)

448 consumer complaints on file.

#11566352January 18, 2024
VISIBILITY/WIPER
Windshield cracks under normal highway driving condition. Smaller rocks coming onto windshield are expected under highway driving conditions. Of all the 9 vehicles that I have owned previously none had this issue but with Hyundai Palisade the glass cracked very easily. I have small cracks on my windshield at multiple places and it appears that Hyundai has installed a thin windshield or a windshield not suited for highways in USA. Could NHTSA please investigate this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566107January 17, 2024
SEAT BELTS
Within the last few months (car is 3 yrs old), the second-row, left-side seatbelt will randomly come unbuckled. The passenger clicks the seatbelt in, and within a few minutes, it pops out. Sometimes happens multiple times on one trip. Happens with lots of different people and didn't use to happen, so it is not user error. I'm worried that it will not hold up in an accident. No warning lights, messages, or other symptoms. I have it booked in to get repaired at the dealer but I'm skeptical they'll be able to fix it. I have found multiple people online with the same problem and they haven't been able to get it fixed. The problem does not appear to be able to be reproduced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564760January 10, 2024
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The sunroof on our 2021 Hyundai Palisade spontaneously shattered while driving. There were no other vehicles around, it just exploded. Fortunately the shade cover was closed so no glass flew into the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564140January 8, 2024
SEAT BELTS
The second row seat belt is weak and unbuckles suddenly. My child's seatbelt will unclick spontaneously after driving. It is a hassle to click when putting seatbelt on. Big safety hazard for family members sitting in second row seat as they are left unprotected during an accident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11561901December 26, 2023
STEERING
when driving along, and trying to turn the steering wheel, the wheel locks up and won't allow it to be turned. It's almost like the steering wheel has been hydraulically blocked. It has happened numerous times over the past 2-3 months. usually, at slower speeds or coming out of a stop light on surface roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558785December 6, 2023
SEAT BELTS
The rear captain's chair seat belt on the driver's side of the vehicle does not latch properly. There have been multiple occasions where my kids buckle and then the buckle comes undone while we are driving. I initially thought the kids were not buckling properly, so I investigated myself and still found that the seat belt clicks but doesn't stay latched. It is not 100% of the time, so it can still latch and stay latched, but with it being a seat my kids ride in, anything less than 100% is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557506November 29, 2023
SEAT BELTS
The 2nd row seatbelt located on the left driver side is malfunctioning. The seatbelt will spontaneously come unbuckled while the passenger is buckled up and the vehicle is in motion. The problem has been reproduced more then I count when my children are riding in the car. The seatbelt spontaneously malfunctions and unbuckles. The passenger seatbelt will alarm on the dash until the passenger has engaged the buckle again. The buckle has been like this since I purchased the car. I used to think my son was just fooling around and unbuckled his seatbelt, but he’d swear up and down he didn’t unbuckle and that the seatbelt came unbuckled on its own. I have three children and all of them have had the seatbelt come unbuckled while riding in the 2nd row seat on the drivers side. This occurs at least 1x per week and happens within the first 15 -30 minutes of driving. The seatbelt unbuckling is a safety risk to everyone of my children who sit in that seat. The safety and security of my children are at risk and the dealership where I bought the car has been no help. The dealership disregarded my concerns when I asked how to report my safety concern and said to make sure they push down when they buckle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556790November 25, 2023
ELECTRICAL SYSTEM
When locking the doors upon exiting my Palisade, the alarm starts going off. This occurs when I use the door lock (internal and external), as well as the lock button on the key fob. When this occurs, two alerts come to my phone through Bluelink simultaneously. One is showing a Rear Occupancy Alert and the other shows a Panic Alert. My vehicle has been to the dealership 3 times in the past month, and the most recent time, it was there for 6 days. They have replaced sensors, issued updates, changed the key fob batteries, reprogrammed the fobs, checked all connections under the seats, etc. I have made sure all items are removed from the seats and even removed an air freshener that was hanging from my mirror, as I was told this could be causing the issue. The car is always vacant when this occurs, and service department members of the Hyundai dealership have also witnessed the occurrence as the alarm and notifications occurred when I dropped it off for service. I am fearful that the electrical issues may progress if the root cause is not identified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556737November 25, 2023
SEAT BELTS
The rear seat belts in the captain chairs unbuckle without any action from the passengers, no force or impact, etc. Just mid-drive, they release from the buckle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554173November 8, 2023
SEAT BELTS
In the second row, the middle seat belt will not retract.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550657October 18, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2021 Hyundai Palisade. The contact stated while driving 30-40 MPH, he heard a noise coming from the windshield. The following day, there was a scratch on the passenger's side lower corner of the windshield, which later became a spider web crack. The windshield was replaced at an auto collision repair shop. The contact stated while driving 30-40 MPH on another occasion, a truck passed the vehicle, and a tiny rock struck the passenger's side lower corner of the windshield, causing a crack on the windshield. The contact stated that the crack later expanded, and the vehicle was taken to the dealer, where the windshield was replaced; however, the failure recurred while driving. The dealer was notified of the failure and informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550546October 18, 2023
UNKNOWN OR OTHER
I’m having trouble with getting insurance protection on my 2021 Hyundai Palisade. It appears that the SUV is easy to seal. State Farm and Travelers insurance company will not write a policy on a Hyundai vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547994October 3, 2023
UNKNOWN OR OTHER
My locks start making a clicking noise randomly, sometime when vehicle is off some times when it is going down the road. It makes a series of clicks, sounds like doors are locking and unlocking, then I get a warning that pops up on dash that says child safety lock failure. When I took it to the dealership they could not get any failure codes when they hooked up computer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546056September 22, 2023
ELECTRICAL SYSTEM
After driving, the rear driver and passenger side doors will lock and unlock, eventually causing the Child Safety Lock Failure message to be shown. Child safety lock was on in the car. I brought car to dealership and no problem was found on inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546051September 22, 2023
STRUCTURE:BODY
1) While I was driving, the “Rear passenger door trim” started to come off of my car. My car was not hit and I did not hit anything. Upon further evaluation, the plastic pieces holding the trim on were broken. How they became broken is unknown. I was able to reattach trim to my car, but it is still loose because the plastic pieces holding the trim on are still broken. 2) It was a safety hazard to others while driving on the road. If it flew off my car while driving on the highway, it could hit other cars, potentially causing an accident. In addition, it was difficult for my child to climb out of the car without getting cut by the trim. 3) my dealer has verified that the trim is broken and loose on my car. 4) the Hyundai dealer has inspected to problem. $550 was the verbal quote to replace. Not covered by warranty. 5) no warning messages for the problem. My child told me about it when she tried to get out of the rear passenger door. Problem first noticed July 2023. Looking online, multiple people have complained about this happening to them for no reason on the same exact car. I believe the plastic pieces holding the trim on the car are defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545104September 18, 2023
ELECTRICAL SYSTEM
Child safety locks for doors is not working properly. Clicking sound constantly when the button is pressed. A “child safety lock failure” message comes up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544983September 16, 2023
ELECTRICAL SYSTEM
After driving for 15 minutes, the rear driver and passenger side doors will lock and unlock, eventually causing the Child Safety Lock Failure message to be shown. Child safety lock was on in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542974September 6, 2023
STEERING
The contact owns a 2021 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the vehicle was shaking, and it became difficult to keep the steering wheel straight. The vehicle was taken to the dealer several times, but the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541899August 31, 2023
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
When turning slowly or going over bumps at a lower speed, a thud or pop can be heard from the rear, which could be the shocks or struts in the rear. On a luxury vehicle, with this low of miles, these shouldn't need replacement so quickly. No warning lights or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539870August 21, 2023
STEERING, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
On August 4th 2023 we drove from home in Cedar Rapids to our daughter’s in Cottage Grove Wisconsin for a family event. Nearing Madison, somewhere in the area of Verona the Battery Warning Symbol came on in the instrument display. It was intermittent and we continued our journey to our daughter’s house in Cottage Grove. We called AAA and a “tow” truck came. The driver made a visual assessment of the condition of the battery and terminals and serpentine belt and looked at our multimeter readings of battery voltage. The alternator did cut in and the battery voltage went up. He advised that we continue driving it. It made a couple of two-mile trips to and from our hotel in Cottage Grove, with no display of the battery warning icon on the instrument display. On Sunday August 6 2023 we set off for home. The battery icon was not displayed. About 15 miles from departure while we were on the Madison Beltline Highway the following occurred without warning: •The central navigation display went blank •A number of different warnings came up on the instrument display •Power steering was lost •The emergency warning flashers and the direction indicators wouldn’t work •A lot of warning icons were displayed on the instrument display This was absolutely unacceptable and life shorteningly frightening. I won’t use curse words or s**t here but use your imagination. We were able to get to the hard shoulder without crashing. Surprisingly the engine was still running and we were very close to an exit (Fish Hatchery Road) so we were able to limp and wrestle it to a business’ parking area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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