Hyundai Kona Complaints (2020)

189 consumer complaints on file.

#11418460May 25, 2021
ELECTRICAL SYSTEM
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 20V127000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417598May 18, 2021
ENGINE
Dears, I have been contacting both the dealership and the manufacturer to assist with the recall, no help whatsoever. I had this issue before the recall and the car still has a similar issue, I cannot drive it and in the same time I don't have another car. and I cannot risk my life or my daughter's being in the car. both parties have been the worst to handle this issue as I was informed the remedy will not be out until end of June. this is a cost damage on me. please advise as I would really appreciate your help. Best, Haya
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416444May 13, 2021
ENGINE
CAR HAS BEEN TAKEN IN NUMEROUS TIMES FOR EMMISIIONS RELATED ISSUES TO VENT PIPE AND CHARCOAL CANISTER. STILL GETTING SAME CHECK ENGINE CODES. FRUSTRATING SINCE INSPECTION IS DUE. I CONTACTED HYUNDAI CORPORATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416149May 11, 2021
ENGINE
TL* THE CONTACT OWNS A 2020 HYUNDAI KONA. THE CONTACT STATED THAT THE VEHICLE CONSUMED AN EXCESSIVE AMOUNT OF ENGINE OIL. THE CONTACT MENTIONED THAT OCCASIONALLY THE VEHICLE STALLED WHILE DEPRESSING THE ACCELERATOR PEDAL, WITH AN ABNORMAL GRINDING SOUND COMING FROM THE ENGINE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LINWOOD MOTORS PADUCAH (3345 PARK AVE, PADUCAH, KY 42001) WHERE THE MECHANIC PERFORMED AN ENGINE CLEANING HOWEVER, THE FAILURE PERSISTED. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 21V301000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 9,500. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415579May 7, 2021
ENGINE
IN THE LAST 3 WEEKS THE ENGINE STARTED MAKING A RAPPING NOISE, FROM THE TIME I START IT AND DRIVE TILL ITS PARKED AND SHUT OFF. THE RAPPING IS GETTING PROGRESSIVELY LOUDER. I HAD THE OIL CHANGED AT THE DEALERSHIP IN JANUARY AND IS NOT DUE FOR ANOTHER YET. I BOUGHT THE KONA IN AUGUST OF 2020 AND IT HAS LESS THAN 3800 MILES ON IT. I AM DRIVING TO CHARLOTTESVILLE VIRGINIA WITH THREE FAMILY MEMBERS SO I WILL BE TAKING IT TO THE DEALERSHIP FOR SERVICE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415035May 3, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
MY VEHICLE UNNECESSARILY ACTIVATED AUTOMATIC EMERGENCY BRAKING, LOCKING THE WHEELS AND CAUSING THE TRUCK BEHIND ME TO SWERVE ONTO THE SHOULDER TO AVOID CRASHING INTO MY VEHICLE. THIS IS THE SECOND TIME THIS HAS OCCURRED WITH THIS CAR. I WAS DRIVING IN THE SLOW LANE OF A LIMITED ACCESS FREEWAY. THE LANE WAS CONGESTED AND I ESTIMATE THE SPEED AT ABOUT 40 MPH. THE CARS AHEAD SLOWED AND BEGAN TO STOP. I TOOK MY FOOT OFF THE ACCELERATOR AND MOVED TO THE BRAKE. AT THIS TIME I WAS THREE OR FOUR CAR LENGTHS BEHIND THE CAR AHEAD, AND COULD HAVE STOPPED EASILY WITH FIRM BUT NORMAL BRAKING. AS SOON AS MY FOOT TOUCHED THE BRAKE PEDAL, MY VEHICLE LOCKED ITS BRAKES AND SCREECHED TO AN ABRUPT STOP. OBJECTS ON THE PASSENGER SEAT WERE THROWN TO THE FLOOR. A TRUCK BEHIND ME HAD TO SWERVE TO THE RIGHT OF MY VEHICLE TO AVOID CRASHING INTO IT. THE DRIVER FOLLOWED ME HONKING FOR HALF A MILE UNTIL MY EXIT. THIS HAPPENED ONCE BEFORE, IN FEBRUARY 2020. FOLLOWING THAT INCIDENT, I TOOK THE CAR TO HYUNDAI DEALER SERVICE, WHO ADVISED THAT "THE CAR IS OPERATING CORRECTLY." SEE ATTACHED SERVICE REPORT. NOTE THAT NO VEHICLES CHANGED LANES IN FRONT OF MINE DURING EITHER INCIDENT, BUT NOTWITHSTANDING, THE DEALER SERVICE SUGGESTED THAT AS A CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406862April 7, 2021
ENGINE
ON 2/22/21 MY VEHICLE SHUT DOWN DUE TO NEEDING MY OIL PUMP REPLACED. ABOUT A MONTH LATER MY KONA STARTED MAKING NOISES. IT SOUNDED LIKE A DIESEL TRUCK. I TOOK IT TO THE DEALERSHIP AND NOW THEY HAVE TOLD ME MY ENGINE NEEDS TO BE REPLACED. DUE TO THE ENGINES BEING ON BACKORDER I WILL NOT GETTING MY VEHICLE BACK ANYTIME SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405511March 30, 2021
ELECTRICAL SYSTEM
GOT A NOTICE ABOUT ENGINE CONTROL SYSTEM TO TAKE CAR TO DEALERSHIP. PREVIOUS WE WERE HAVING POOR GAS MILEAGE. WAS TOLD BY DEALERSHIP IT HAD TO BREAK IN. WE PURCHASED IT AT THE END OF MAY. FIRST NOTICE CAME IN EARLY MARCH AND CALLED DEALER FOR APPT. WAS TOLD TO WAIT AS MILEAGE WAS NOT YET 6,000 MILES, TOO EARLY FOR SERVICE. LATE MARCH BLUE LINK AGAIN NOTIFIED ME ABOUT THIS DTC PROBLEM. THEN HAD ENGINE LIGHT COME ON PLUS IT STALLED OUT WHILE DRIVING. CALLED SERVICE DEPT AGAIN AND WAS TOLD APRIL 9TH WAS EARLIEST APPT. ON MARCH 29TH WAS ON RTE 495 AND CAR STALLED AGAIN. MARCH 30 TH I CALLED AND SPOKE TO SERVICE MANAGER. HE TOLD ME TO DROP OFF CAR FOR A WEEK AND THEY WOULD LOOK AT IT. I WAS TO RENT A CAR FROM HERTZ AND IF THEY FELT IT WAS NECESSARY THEY WOULD REIMBURSE ME. I CALLED HYUNDAI CUSTOMER CARE AND THEY SAID I SHOULD FILE A COMPLAINT WHICH I DID. IT IS CASE NUMBER 18115897. WE NOW ARE HAVING IT CHECKED OUT AT ANOTHER HYUNDAI DEALERSHIP. FEEL IT IS NOT HANDLED PROPERLY FOR THE PROBLEM OF STALLING WHICH COULD CAUSE A SERIOUS ACCIDENT. AT THIS TIME YOU LOSE CONTROL OF CAR DUE TO LACK OF POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405331March 29, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS
FRONT-COLLISION WARNING LIGHT KICKS ON WHILE GOING 45-50MPH. NO OBSTRUCTIONS. BRAKES ENGAGE, STUCK IN 4TH GEAR. MUST PULL OVER AND RESTART CAR TO RESET. OCCURS INTERMITTENTLY, BUT HAS HAPPENED AT LEAST WEEKLY FOR THE LAST 6 WEEKS. IN AND OUT OF DEALER SEVERAL TIMES. BRAND NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404447March 23, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
HYUNDAI IS FAILING TO PROVIDE THE INTERIM REMEDY PROMISED IN YOUR SAFETY RECALL REPORT 21V-127 (ATTACHED). THIS REMEDY CONSISTS OF SIMPLY DISCLOSING THE SAFE CHARGING LIMIT PERCENTAGE FOR THE PROPULSION BATTERY. THE RECALL REPORT STATES, UNDER REMEDY PROGRAM, "OWNERS WILL ALSO BE PROVIDED WITH INSTRUCTIONS TO MANUALLY LOWER THE BATTERY'S STATE OF CHARGE LIMIT VIA THE INFOTAINMENT SYSTEM." I REQUESTED THAT INFORMATION FROM HYUNDAI CUSTOMER CARE. HOWEVER THEY REPLIED "CURRENTLY THERE IS NO REMEDY AVAILABLE." (SEE ATTACHED) PLEASE DIRECT HYUNDAI TO MAKE THIS INFORMATION AVAILABLE FORTHWITH SO THAT I AND OTHER HYUNDAI EV OWNERS CAN SAFELY CHARGE OUR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400028March 9, 2021
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS
WHILE ON THE HIGHWAY, A MESSAGE "COLLISION DETECTION SYSTEM FAILURE" FLASHED ON THE INSTRUMENT PANEL, AND THE BRAKES SLAMMED ON FULL, FOLLOWED BY THE TRANSMISSION STUCK IN 4TH GEAR. I HAD TO LEAVE THE HIGHWAY, AND POWER OFF THE ENGINE - EFFECTIVELY REBOOTING THE CAR. I CONTINUED ON TO WORK BUT I SHUT OFF THE COLLISION DETECTION SYSTEM, WHICH HAS TO BE SET AT EACH POWER CYCLE. THIS HAS HAPPENED TO MY CAR 3 TIMES, TWICE ON THE HIGHWAY. DEALER SERVICE DOWNLOADED LOGS WITH NO INDICATION OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395078February 7, 2021
ENGINE, UNKNOWN OR OTHER
MY 6 MONTH OLD, HYUNDAI 2020 KONA THAT I BOUGHT IN JULY OF 2020 WITH ONLY 7000 MILES ON IT HAD ITS ENGINE FAIL AS I WAS DRIVING MULTIPLE TIMES BEFORE I WAS ABLE TO GET IT TO A MECHANIC. NO INDICATION LIGHTS CAME ON TELLING ME THAT THERE WAS SOMETHING WRONG WITH THE CAR BEFORE THE ENGINE FAILED. THE CAR IS NOW AT HYUNDAI DEALERSHIP AND THEY ARE TELLING ME THAT MY NEW CAR NEEDS A NEW ENGINE AND THEY HAVE NO IDEA WHAT STARTED IT OR IF REPLACING THE ENGINE WILL FIX IT. THIS INCIDENT HAPPENED WHILE I WAS PULLING INTO A PARKING LOT, WHILE I WAS ON THE HIGHWAY, WHILE I WAS AT A STOP LIGHT AND AGAIN PULLING INTO THE HYUNDAI DEALERSHIP. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND THE DEALERSHIP IS NOT DOING ANYTHING TO MAKE THIS RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383561December 15, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2020 HYUNDAI KONA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V630000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO PALM SPRINGS HYUNDAI (3919 E PALM CANYON DR SUITE A, PALM SPRINGS, CA 92264; (760) 202-8888) WHERE THE RECALL REPAIR WAS PERFORMED. THE CONTACT STATED THAT TWO DAYS AFTER THE RECALL REPAIR WAS PERFORMED, THE CONTACT WAS UNABLE TO START THE VEHICLE. THE CONTACT STATED THAT AN UNKNOWN ELECTRICAL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V748000 (SERVICE BRAKES, HYDRAULIC) AND 20V630000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382989December 11, 2020
AIR BAGS
TL* THE CONTACT'S CLIENT OWNS A 2020 HYUNDAI KONA. THE CONTACT STATED THAT THE CLIENT WAS GONG THROUGH AN INTERSECTION AND ANOTHER DRIVER RAN A RED LIGHT AND BROADSIDED THE CONTACT'S VEHICLE. BOTH THE CLIENT AND HER PASSENGER WERE INJURED AND HAD TO BE TRANSPORTED TO THE HOSPITAL. THE DRIVER HAD NECK AND BACK PAINS AND HER RIGHT HAND HAD A BUMP. THE PASSENGER HAD HEAD AND NECK INJURIES AND HAD A BRAIN BLEED ISSUE AND HIP INJURIES. THE PASSENGER ALSO HAD A KNOT ON THE SIDE OF HER HEAD. THE OTHER DRIVER HAD A SMALL CUT ON HIS ARM AND DID NOT HAVE TO BE TRANSPORTED BY AMBULANCE. A POLICE REPORT WAS FILED. THE PASSENGER AIR BAG DID NOT DEPLOY BUT THE DRIVER;'S SIDE AIR BAG DID DEPLOY ON CONTACT. THE VEHICLE WAS BROADSIDE ON THE DRIVER'S SIDE. THE VEHICLE THEN SPUN AROUND AND HIT THE OTHER VEHICLE. THE CLIENT 'S VEHICLE WAS TOTALED WITH DAMAGE ON THE CENTER OF THE VEHICLE ON THE DRIVER'S SIDE AND THE ENTIRE TRUNK WAS CRUSHED. THE BACK CORNER ON THE PASSENGER;S SIDE WAS DAMAGED AS WELL. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE WAS TOWED FORM THE CRASH SCENE.THE FAILURE MILEAGE WAS UNKNOWN.*DT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11378381December 7, 2020
SERVICE BRAKES, ENGINE
WHILE BRAKING FORWARD OR BACKING UP THEIR IS A CONTINUOUS SCRAPED NOISE AND IT DOESN'T MATTER IF IT RAIN ,DRY ,HOT OR COLD WEATHER.IT MY NOISE WHILE BRAKING ALL THE TIME. IT STARTED AT 1,000 MILES AND NOW IT HAS 8,000 MILES.BROUGHT IT IN FEBRUARY 2020.TEST DRIVE ONE 6,000 AND NOISE WAS WORST.THEY SAID ALL OF THEM MAKE SAME NOISE.HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377956December 4, 2020
ENGINE
DEALERSHIP HAS HAD MY 2020 KONA SINCE NOVEMBER 12, 2020..SECOND TIME IN FOR SERVICE ON VEHICLE SAME ISSUE, FIRST TIME I WAS TOLD LOUD TICKING NOISE COMING FROM MOTOR WAS NORMAL. BROUGHT BACK AGAIN SECOND TIME AS NOISE WAS GETTING LOUDER, EVEN SENT THEM NOISE VIDEOS OF SOUND, THEY COULD NOT LOCATE AN ISSUE AT FIRST HAD HYUNDAI TECH ASSISTING THEM. FINALLY GOT A RESPONSE FROM THE SERVICE REP TOM WEEK LATER (LAST TIME ANY COMMUNICATION) AT DEALERSHIP SAID THERE IS DEFINITELY ISSUE WITH MOTOR AND NOW HYUNDAI MOTOR CORPORATION AS WELL AS TECH AND DEALERSHIP ARE INVOLVED MAY REPLACE MOTOR. I HAVE NOT HEARD ANYTHING IN 2 WEEKS, LEFT VOICEMAIL FOR SERVICE SHOP MANAGER ON 11/23/2020, I NEVER RECEIVED CALL BACK. DROVE PAST DEALERSHIP TODAY 12/4/2020 AND CAR WAS IN PARKING LOT, I DRIVE PAST NEARLY 3 TIMES A WEEK THIS IS FIRST TIME I HAVE SEEN IT OUTSIDE SINCE DROPPING VEHICLE OFF. THIS IS MY SECOND REPORT ON THIS SITE. TICKING ENGINE NOISE NEVER STOPS, DRIVING, PARK, SITTING IDLE IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376613November 30, 2020
AIR BAGS
2020 HYUNDAI KONA. CONSUMER WAS IN AN AUTO ACCIDENT WHERE THE AIRBAGS DID NOT DEPLOY. *LD THE CONSUMER STATED THE VEHICLE WAS INVOLVED I AN ACCIDENT WHERE THE SIDE CURTAIN AIRBAGS DID NOT DEPLOY. THE PASSENGER WAS SEVERELY INJURED. *JS*DT*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11375178November 18, 2020
ELECTRICAL SYSTEM, ENGINE
BOUGHT NEW CAR JULY 2020, WAS GOOD FOR A LITTLE WHILE THEN STARTED TO HAVE LOUD TICKING NOISE UNDER HOOD. BROUGHT CAR IN FOR SERVICE AT 3100 (APPROX) MILES HAD A FEW ISSUES AT THIS SERVICE, MAIN WAS NOISE. WAS TOLD MECHANIC LOOKED UNDER HEARD NOISE (AS DID FRONT DESK REP) AND MECHANIC SAID IT WAS NORMAL ON THIS CAR. I TOOK CAR BACK AGAIN FOR SAME ISSUES APPROX 2 WEEKS LATER (THEY HEAR NOISE DONT KNOW WHERE ITS COMING FROM I WAS TOLD, THEY HAVE TECH ADVICE LOOKING INTO IT NOW). THEY NOW HAVE HAD MY CAR FOR 6 DAYS. 6TH DAY I GET CALL TELLING ME THAT THERE IS SOMETHING WRONG WITH MOTOR, EVERYONE IS INVOLVED NOW, HYUNDAI MOTOR CORP, TECHNICAL SERVICE AND DEALERSHIP, TRYING TO FIGURE OUT IF ITS JUST A REPLACEMENT PART OR NEEDS WHOLE NEW MOTOR. REP SAID THEY WERE GOING TO BE RUNNING 3 MORE TESTS AND WOULD LET ME KNOW WEDNESDAY. NOISE IS CONSTANT WHILE IN PARK OR DRIVE DOES NOT MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372615November 2, 2020
STEERING
TL* THE CONTACT OWNS A 2020 HYUNDAI KONA. THE CONTACT STATED WHILE DRIVING 35 MPH, AN UNKNOWN WARNING LIGHT FLASHED ON AND OFF INTERMITTENTLY. THE CONTACT LOOKED IN THE OWNERS MANUAL AND BECAME AWARE OF A FAILURE OF THE ELECTRIC STEERING SYSTEM. THE MANUAL INSTRUCTED THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE VEHICLE WAS TAKEN TO PRIDE HYUNDAI OF SEEKONK (11 TAUNTON AVENUE, SEEKONK, MA 02771, (508) 336-7880 HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. ANOTHER DEALER DIAGNOSED THE VEHICLE BUT WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A TROUBLE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 2,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367063October 29, 2020
ENGINE
IN JUNE I TOOK THE CAR BACK TO THE DEALERSHIP BECAUSE OF A LOUD TICKING NOISE. I THEN THOUGHT IT WAS THE OIL LEVEL WAS LOW... WHEN THEY CHECKED TO SEE IT I NEEDED AN OIL CHANGE THEY STATED I NEED TO HAVE AT LEAST 7500 MILES ON THE VEHICLE BEFORE I CAN GET AN OIL CHANGE. THEY STATED THAT MY OIL LEVEL WAS GOOD AND TO COME BACK , I EXPLAINED TO THE ADVISOR THAT THIS SOUND (TICKING) WAS NOT NORMAL HE STATED THAT ALL THE 2020 KONA HAS THAT SOUND... SO THEY RELEASED THE CAR BACK TO US THEN 2 WEEKS LATER THE CLICKING NOISE GOT LOUDER WE MADE ANOTHER APPT THE CHANGED THE OIL AND STATED ALL KONA SOUND THE SAME 1 WEEK LATER TRAVELING ON I4 THE OIL LIGHT CAME ON AND THE ENGINE LIGHT THE CAR SHUT DOWN AND I WAS STRANDED ON THE HIGHWAY 4 AM.... FOR 2 HOURS.. I WAS LIVID.... I HAD THE CAR TOWED BACK TO THE DEALERSHIP THEN THEY FOUND OUT THAT MY OIL SENSOR WAS BAD... THAT'S WHERE THE CLICKING NOISE WAS COMING FROM SO I WANT TO INFORM ANYONE THAT HAS THAT TYPE OF CAR IF THE ENGINE IS CLICKING THAT MEANS THE OIL SENSOR IS BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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