Hyundai Kona Complaints (2019)

252 consumer complaints on file.

#11454433February 28, 2022
UNKNOWN OR OTHER, ENGINE
When I purchased my Hyundai Kona I was over the moon excited. It checked all or the boxes for me and my family. Now I live in fear every single day that the ongoing car theft in my area is going to flip my entire world upside emotionally and financially. I want to know what Hyundais solution is to support the families that put trust in them when purchasing a vehicle from them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454321February 27, 2022
ENGINE
As the reported recall has described, the engine in my 2019 Kona failed on November 6th, 2021. The dealership (Hyundai) has not repaired my vehicle and has had my vehicle in their possession since that date. I was denied a loaner vehicle due to inavailability. Hyundai has made minimal progress on repair despite the federal recall. Does the NHSTA require Hyundai to act within a certain time frame to have repairs effected once it's been identified and the problem has occurred? Can you help?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451836February 14, 2022
FUEL/PROPULSION SYSTEM
I left my car with the dealer at the end of August for a repair, and they identified that Recall 200 had to be done. I received a rental car at that time. It is now February and I have still not gotten my car back. I have contacted both the dealer and Hyundai corporate to try to find out what is happened but they just tell me there is no "ETA" on the replacement part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450952February 8, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
My vehicle was stolen in November of 2021, (many have been in Milwaukee). I had a steering wheel lock (they had broken the back rear window in April 2021 in a thwarted attempt to steal, and the police recommended this), and the vehicle was parked under security cameras. They broke the window, disabled the ignition and took it for a ride and crashed it. My vehicle repair has not been completed due to the high volume of thefts, and delay by insurance companies making claims. It is now February 8, 2022.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11449478January 30, 2022
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
After I had the car for about 10 months, the front collision warning system light came on while I was driving 65mph. There was a huge jolt, as if I'd hit something large and metal, and the engine revved as if stuck. I pulled over and found nothing in the road. It was terrifying, and I can't imagine it's safe to have this keep happening. This has happened numerous times now, at different speeds and in all types of weather, and sometimes accompanied by the blind spot collision warning system light. The dealership has kept my car many times, trying to replicate the problem, which they did-once. They replaced the camera and tcu. The car worked fine for a while, but the problem returned, and again, the dealership could not replicate or fix it. I have seen this problem mentioned on Hyundai forums, and it seems we're all having the same experiences with dealerships finding and fixing the issue. I turn the FCW system off every time I start the car, but now the BSCW (which I have also turned off) is coming on and jolting the car. Both warning systems have done this too many times to count at this point. I can't afford a new car and am scared to drive my Kona, but don't have a choice. This is not right and I do not feel safe in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449239January 28, 2022
UNKNOWN OR OTHER
My 20year old daughter had gone to a dealership to get her first vehicle and they have her a recalled vehicle without knowing about it. She was financed a 2019 Hyundai Kona with a high monthly fee. She was told the vehicle had no issues but then 3 days ago (1/26/22) we received a call regarding recall from the dealer. The dealership called with the manager apologizing profusely and stating that they were unaware of recall from (4/2021) and that the vehicle should not have been allowed for sale / finance/ lease. They said it was a big mistake. They told us that because they are not the manufacturer, we had to take it to the a Hyundai dealership. She took it yesterday (1/27/22) and they said to bring it back on Monday to fix😑😳 despite the danger🤷🏽‍♀️. They refused to even provide a rental car for free.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447990January 19, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I was driving the vehicle. All of a sudden, all the lights went out on the vehicle. This includes the instrumentation panel, interior lights, brake lights, etc. I drove the car to a safe location and stopped the engine. I then restarted the car and everything started normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448096January 19, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Hyundai Kona. The contact stated that she initially received notification of NHTSA Campaign Number: 21V127000 (Electrical System). The vehicle was taken to the dealer and the battery was reduced to 80%. The contact was instructed to park the vehicle away from structures until a final remedy was available. The contact never received information about the final remedy from the dealer. Months later, the contact had taken the vehicle to the dealer for a maintenance repair and the battery was reset to 100%. After a few weeks of driving the vehicle, the EV warning light appeared on the instrument panel and the dealer was notified of the issue. The contact was then instructed to bring the vehicle back to the dealer where it remained in their possession. The manufacturer had been notified of the failure and provided the contact a case manager. The contact had not yet heard from the case manager regarding her vehicle. The vehicle was not repaired. The failure mileage was approximately 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447144January 12, 2022
ENGINE
Car will stall while driving, coming to a stop and slowing down. Loud clanking and knocking noise in engine, massive oil consumption, engine light illuminated, bad acceleration then stalling, rough idle and stalls while backing up. I am terrified of driving this car and it stalls when turning and coming to a stop or just slowing down. I can smell oil burning and no one at hyndai wants to help me at all. Driving it out of the dealership when I had it checked for the recall and it died 2 times. I am going to lose everything I have worked for all because this car is not working properly. Dealership allowed me to drive away knowing the car stalls while driving and wanted me to pay for another engine diagnostic test even though they stated they did one.this makes no sense and I am severely frustrated!!! I will never buy another hyundai!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446867January 10, 2022
ELECTRICAL SYSTEM
I was directed by Jennifer Kruger at the NHTSA to complete this form. My 2019 Hundai Kona EV is part of the EV battery recall. On August 27, 2021, my local dealer took my car while waiting for a replacement battery. I do have use of a rental vehicle. I've reached out to Hyundai Customer Service many times in an attempt to find out when my care will be fixed and returned to me. I've not been able to get any answers. My car is 17 months old and they have now had it for over 4 months. That is unacceptable. I filed a Lemon Law request in July after months of 20% battery reduction with no indication of when that would be fixed. My request was denied. One month later they determined that my car was part of the recall. I'm not sure why the manufacturer gets to make that determination - that seems self serving to me. Can you help me find some resolution to this issue? Please let me know if you need any additional information from me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446645January 7, 2022
ELECTRICAL SYSTEM
Took my 2019 Hyundai Electric Kona into dealer on 7/30/21, re: Recall #200. They kept the car for 2 1/2 weeks, finally determining that the entire battery pack should be replaced. Five months later, I am still waiting. The maximum charge is at 80%, I have brought it in for all the other recalls. The dealership keeps telling me that they have some battery packs, but that those are for "other" customers, and that I must wait. Hyundai is building new electric cars, there are clearly battery packs available. As I lease my car, and the 3 year lease is up in Sept. 2022, I am beginning to wonder if the dealership is purposely delaying the battery replacement to force me into returning the car, rather than purchasing it, at the end of the lease. Why hasn't this safety recall been addressed by Hyundai? Please help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445971January 3, 2022
ELECTRICAL SYSTEM
Hyundai has been unable to complete a recall on the Kona EV's battery for nearly a year, which is not "reasonable" by anyone's definition of the word. During that time, we've been unable to charge our car in our garage (where our charger is installed) and haven't been able to use the car on roadtrips as we have to limit the charging capacity (per the recall instructions). I requested a buyback under my state's lemon laws but they claimed it wasn't applicable (I disagree based on the law and will be filing a complaint with the state as well). I've been waiting months for the battery to arrive at the dealership. There have been no updates from corporate since they denied the buyback request. Local dealerships have complained that corporate keeps changing the rules and how they're supposed to handle the recall, and are of no help. We're going on a year without being able to fully utilize the car and Hyundai refuses to offer any help. They claim there are issues with the battery supply but are marketing brand new cars with batteries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441950November 29, 2021
ELECTRICAL SYSTEM
The contact owns a 2019 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 20V630000 (Electrical System) and 21V127000 (Electrical System). The dealer had been notified about the recalls; however, the contact was informed that the parts were not yet available. The manufacturer had also been notified of the recalls. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441998November 29, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact stated while driving 60 MPH, the vehicle inadvertently stalled. There were no warning lights illuminated. The contact veered to the side of the road. The contact was able to restart the vehicle; however, the failure reoccurred three times while driving that same day. The contact was unable to restart the vehicle. The vehicle was towed to the dealer who diagnosed that the engine needed to be replaced under NHTSA Campaign Number: 21V301000 (Engine) however, the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and provided the contact with a rental. The vehicle was not repaired. The approximate failure mileage was 37,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441865November 28, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My car is subject to recall #200 (EV Battery replacement). I initially set my max charge level to 80% back in the spring, then was called by my local dealership for the battery replacement in early September. At that time, they checked my car in, but then sent me back out with it pending delivery of replacement batteries. I have reached out to the dealership several times since about the delay and they have responded that they're still waiting for batteries. It's been almost three months since my car was "checked in" for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440742November 17, 2021
AIR BAGS
I was in a bad wreck on November 15th 2021 about 8pm I have pictures of car and air bags did not deploy was wondering because I thought as much damage they should have
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11440767November 17, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
This complaint is regarding our 2019 Electric Hyundai Kona. Hyundai had a Recall #200 that started last year 2020 if I’m not mistaken. They have sent us a lot of letters in the mail that they are still trying to find a solution to the battery issue of the electric car and will let us know once they come up with a solution. Last month, we went to Eckert Hyundai in Denton, TX and we tried to get the recall fixed but the tech said they can’t fix it since they do not have that much experience dealing with electric cars especially with batteries (which is the main issue due to risk of fire, explosion). I tried contacting McKinney and Plano Hyundai dealerships too but they tell me the same thing. As of the moment, the car does not fully charge, I don’t charge at home and there’s always a risk of fire whenever in use and while charging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440056November 10, 2021
ELECTRICAL SYSTEM
The contact's wife owns a 2019 Hyundai Kona. The contact stated that upon warming the vehicle in cold weather, an abnormal, wire-burning smell would emit from the vehicle without warning. The manufacturer was initially notified about the failure and was informed that he would receive a callback; the contact had yet to receive a callback. The contact then took the vehicle to the dealer where they found no failure with the vehicle. The contact stated that he had a young child and that the odor could be toxic to his child's breathing. The vehicle had yet to be repaired. The failure mileage was approximately 1,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11437611October 21, 2021
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Speedometer is not measuring correctly to the actual speed of car. Was actually driving about 15 mph faster than found on the analog gauge without knowing. The dealer confirmed that speedometer was reading 15 MPH under the actual speed of the car. Do not now if the car component was inspected by manufacturer, police, insurance or others. There was no warning presented by the car of the defect. Only that my son told me that according to the digital speed signs on the street we were going to fast. the car was turned in for repair of speedometer R.O. OPENED date 26MAY20 and returned fixed on READY,12JUN20. Now I have returned the car for repair with same problem 2 weeks from today approximate. CAR still not repaired, no reply from dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435681October 6, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Kona