Hyundai Kona Complaints (2020)

189 consumer complaints on file.

#11423551July 6, 2021
ENGINE
Hyundai is not being proactive in addressing this recall. My car has less than 10,500 miles and is already losing oil. I am afraid to drive this vehicle! PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423062July 1, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA campaign number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423085July 1, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not available. The contact stated while driving at an undisclosed speed, the vehicle stalled on three separate occasions. The vehicle was towed to the dealer. The tow truck driver had inspected the vehicle and informed the contact that there was no oil in the engine. The dealer was made aware of the failure but informed the contact that there was no remedy available. The vehicle was not diagnosed nor repaired. The vehicle remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 20,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422967June 30, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed however, the vehicle failed to respond as designed. The contact stated that the vehicle failed to shift into gear properly. The failure recurred several times. The vehicle was taken to the local dealer who inspected the vehicle and performed an oil change. The mechanic was unable to duplicate the failure. The contact then received notification of NHTSA campaign number: 21V301000 (Engine) was concerned that the failure listed in the recall was the cause of the failure his vehicle had experienced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422992June 30, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA campaign number: 21V301000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that while driving at various speeds, the vehicle stalled. Additionally, the vehicle was slow to start. The check engine warning light had illuminated. The vehicle was taken to the local dealer to be diagnosed. the contact was informed that the starter needed to be replaced. The vehicle was not repaired. The vehicle was taken to another local dealer Priority Hyundai (1499 S Military Hwy, Chesapeake, VA 23320, (757) 420-5450) where the cause of the failure was undetermined. The manufacturer was not contacted. The failure mileage was approximately 28,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423012June 30, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact stated while driving 35 mph, the check engine warning light illuminated. The contact continued to drive to the residence. The warning light remained illuminated, and the vehicle was taken to the local dealer to be diagnosed. the contact was informed that the oil level was very low. The engine oil was topped off. The contact left the dealer and while driving at an undisclosed speed, the vehicle lost motive power and stalled several times with the check engine warning light illuminated. The vehicle was taken back to the local dealer to be diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422714June 29, 2021
ENGINE
Car is 1 years old, just over 4600 miles on it. . Over the past month, vehicle stalled 4 times, twice while slowing to a stop during traffic on the freeway, on different days. Thankfully the car started back up again, as I was In the middle lanes both times. Then stalled again once more after each freeway stall, also coming to a stop. Vehicle also seems to be using a lot of engine oil. Started getting dashboard messages needing service. Then a few days after the car stalled for the fourth time, my engine light came on. So I had my car towed to the dealership for service on 6/24/2021. I really feel this is a safety concern, I don't know what I would have done if the car did not restart while I was on the freeway. I could have had my 4 year old niece with me. Only warning light, was the engine light and dashboard said I needed service. Car is currently still in the shop, but they called me today and said the diagnostic shows a CVT (something) insulator failed and they have ordered the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422685June 28, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422690June 28, 2021
ENGINE
There has been no determination when the recall will be implemented. My car is already down over a quart of oil. There are less than 11,000 miles on the vehicle. I am afraid to drive the car!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422290June 25, 2021
ENGINE
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that while driving at 60 MPH, the vehicle started to lag while depressing the accelerator pedal with several unknown warning lights illuminated. Upon restart of the vehicle, the contact drove slowly back to her home where several warning lights illuminated again on the instrument. The vehicle was driven to a local dealer where it remained since the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 11,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421941June 23, 2021
WHEELS, STEERING, ENGINE
Accident due to recall
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11421832June 22, 2021
UNKNOWN OR OTHER
The contact owns a 2020 Hyundai Kona. The contact stated while driving at 20 MPH, the AEB system inadvertently engaged causing the vehicle to decelerate and accelerate on its own. As a result, the contact lost control of the vehicle and crashed into another vehicle. The air bags did not deploy. The contact stated several warning lights were illuminated and there was smoke coming from the hood. The contact sustained injuries on the neck and shoulder but did not seek medical assistance at the time. A police report was filed. The vehicle was towed to a tow lot, then to the dealer but was not diagnosed nor repaired. The manufacturer was made aware of the failure and did not provide assistance. The approximate failure mileage was 16,000. Vehicle is a lease. Consumer had numerous issues.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11421446June 18, 2021
ENGINE
My engine is consuming more engine oil than it should be. It is consuming 1.5 quarts every 1,000 miles due to a manufacturers defect. I have attempted to reach out to the dealership service department for a resolution in which they have been unable to provide. I purchased this vehicle 05/25/2020 with 18 miles on it. The service department is wanting to charge a total of $1,000 to “test” for the defect. However, said defect is directly related to the recall that I was informed of on 05/03/2021. I noticed the defect in March 2021 when I realized there was no oil in my car. I had it serviced prior to that in late January and do not commute more than 8 miles round trip for work. The defect was experienced again on 06/09/2021 when my engine made a ticking noise while driving it. I again checked my oil to find there was none in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421152June 16, 2021
ENGINE
A recall has been issued some time back and said it was possible for engine to catch fire. Still to this date no resolution and they’re dragging their feet. People need their vehicles and we still paying for these vehicles that are basically useless. I can’t take my new vehicle on business trips because it’s unsafe so I’m having to rent vehicles. I’ve called and emailed them and it seems to be no rush for them. Ridiculous and sad….
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421013June 15, 2021
ENGINE
Our car stalled out multiple times within a 5 min increment. We took it to the shop and it has been there for over 30 days. We have no case manager from Hyundai and no estimated time for a fix. We're getting charged out of pocket for a rental that is going on for 30+ days and Hyundai will not: 1. Call us back and give us a case manager 2. Tell us how to be reimbursed for these expenses 3. Provide a timeline or estimate on fixes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420016June 7, 2021
ELECTRICAL SYSTEM
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA campaign number: 21V127000 (Electrical System) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420023June 7, 2021
ELECTRICAL SYSTEM
The contact owns a 2020 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 21V127000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was notified about the issue and provided a temporary fix by reducing the battery charging capacity to 80%. The part for the final repair remained unavailable. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419113May 31, 2021
ENGINE, VEHICLE SPEED CONTROL
On 30 May 21, I was getting ready to pull into my driveway, stopped the vehicle to let a passenger out of car, when suddenly the vehicle accelerated at a high speed crashing into my house. I nor the braking assist could stop the vehicle, resulting in the collision with house. I and my passengers sustained seat belt injuries.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11418951May 29, 2021
ELECTRICAL SYSTEM
Smell like electrical overheating. Not driving due to fire risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418961May 29, 2021
ELECTRICAL SYSTEM
Hyundai issued a several recalls that notified me of various updates related to my car battery as well as that I cannot park my car in my garage as battery could catch fire. I have taken my car to a local dealer each time for these software updates as required. They originally did a "fix" for the battery issue back in 2020 but clearly the issue has not been remedied since it first came to light in 3/2019. Then in 3/2021, Hyundai notified me by mail that in addition, I must limit my battery capacity to 80%, prohibiting my use of the car for longer planned trips this spring and summer and likely fall 2021. I have had to change my lifestyle and make other arrangements in order to continue my plans. The battery has a lifetime guarantee and I bought the car due to this guarantee as well as the use of 100% of the battery expected mileage as I have a long commute and take long day trips since this is my only car. The requirement of parking outside my garage for over 6 months now reduces the value of my car as it is subject to intense heat/sun/sandy wind/fire debris as I live in a Southern California desert. Between the reduction in battery change, fire danger of battery, parking outside, the value of my purchase had decreased significantly and it was false advertising when I purchased the car in 11/2019. I would not have purchased this car if I only had 80% of the battery capacity and had to park it outside to avoid possible fire due to charging. Hyundai has only offered $200 to come in to dealer to have then change battery capacity to 80% (which I did . That is not enough compensation for the loss of use, loss of value, loss of car quality from parking outside, and loss of my time. My fear is that they will issue a buyback that does not include the value of my window tinting and specialized lazer fit car mats and deducts value for my mileage. There is not ETA on when the battery will be replaced/fixed at this time - completely unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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