Hyundai Kona Complaints (2018)

75 consumer complaints on file.

#11547495September 30, 2023
ELECTRICAL SYSTEM
I have a 2018 Hyundai Kona, with approximately 42,000 miles on it. The right front passenger door began having problems sometime in 2022. When I first inquired about the door at Riverside Hyundai, I was advised that the problem might be covered under warranty. I did not have the problem diagnosed at that time. Today, I had the problem diagnosed, and I was advised that the repair would cost $453.00, with parts and labor. After Googling the problem, I discovered that quite a few Hyundai owners have a problem with their door locks. I wanted to report the problem since it seems ongoing, and Hyundai has not provided a satisfactory resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534655July 26, 2023
ENGINE, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
UNKNOWN. AC stopped working. According to repair shop, alternator belt sliced through the aluminum housing tube and Freon cannot be recharged . It needs total rebuild/reroute of AC tubing as The position and location of alternator belt is too close to the aluminum housing/tubing for cooling system. This is a bad build/design. When it’s really hot outside this is very dangerous for all passengers in this vehicle. Repairman/mechanic said he has seen this issue more and more on several Hyundai’s that came thru his shop, that he believes a common defect and has educated him as first thing to look for on a Hyundai needing AC repair.. and one can speculate there are MANY more, since he’s not a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521429May 10, 2023
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
My vehicle suffered an electrical fire that wasn't covered under warranty just 2 months after I purchased it. It was inspected by the manufacturer, repair facility(licensed dealer) and insurance however I was denied the inspection report. A Hyundai warranty information sheet states my vehicle had 1 unrepaired service campaign in 6/2022 for the FCA forward collision avoidance. Which meant it was also sold to me without being disclosed. However the NHTSA website says it has 0 unrepaired recalls. Right before the electrical fire the electrical system went haywire. My safetey and my childs safety is at risk everyday I have this vehicle. Without my knowledge or consent, the dealer and my insurer choose to authorize repairs. The fact that at the time of purchase, no safety or crash testing had been completed by the NHTSA is concerning. All vehicles without NHTSA safety testing completed, prior to the 1st being sold and driven on the road puts everyone at risk. The fact that NHTSA does not require these safety tests to be conducted on every single vehicle driven in the states puts everyone at risk, not just my family. Even worse after my vehicle caught fire and caused $12,000 in damages, my car has a clean carfax. There is nothing making reporting this mandatory. insurance companies, thhe dealer/repair facilities do not have to report to the DOL or anyone for that matter that the car was involved in a fire at all. In fact the repair/dealer my vehicle went to reported it as multipoint inspection, maintainence. This puts all drivers and passengers at risk on the road. There's no question that a vehicle after having caught fire and suffered electrical problems is no doubt more susceptible to additional problems down the road. This puts all cars and people on the road in danger, not just me and my own.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11516454April 11, 2023
UNKNOWN OR OTHER
Car stalled while driving. This happened 5 times in a 5 day period. 2 times while crossing traffic. Oil was checked and found to have less than 1 quart of oil. No low oil level warning light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514496March 29, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
8/29/20002, the ABS brakes system and Fuel Injection system 10/31/2022, Battery 11/8/2022, car stalled on the freeway 11/9/2022, Car stalled on the freeway 11/19/2022, Timing Control and camshaft position sensors 12/2/2022, Engine fire, the smell of burning plastic 1/9/12, Grinding noise near the right rear tire. I can provide the invoices under separate cover .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511771March 14, 2023
UNKNOWN OR OTHER, ENGINE, POWER TRAIN
Oil change was on 1/13/2023 at 33,505 miles. On 2/25/2023 at 35,366 miles after driving on the highway for about 30 mins at 65 mph, the oil light came on and car was making a loud noise as I pulled in to park. My car was parked for about 1.5hrs at my destination. I attempted to drive home and get back on the highway when my engine stalled at about 40 mph and my engine and battery light came on. I had to pull over to the shoulder as my car would not drive anymore. My car was then towed to my house and later to the hyundai dealer where they determined that my engine stalled due to lack of oil because my drain plug was missing. Hyundai refuses to fix this under warranty because the drain plug is missing and they are insisting this is because of the oil change place I went to nearly 2 months ago. When I went to the oil change place, they insist that they didn't do anything wrong, and if they did incorrectly put the drain plug on, my oil would've leaked much sooner than it did. There is currently and investigation with NHTSA with my exact issue where the oil drain plug still falls out, even if the person performing the oil change puts the drain plug on exactly how it should be. Directly from the NHTSA site: "Apparently, the thin metal, along with engine vibrations and expansion/contraction tend to loosen the drain plug without any other intervention. NHTSA is investigating this as a factory defect issue." My safety was deeply put at risk as I was driving on the highway when this happened and I could've easily gotten into an accident and faced injuries. I'm stuck in the middle as the oil change place denies it is their fault and hyundai refuses to fix under warranty strictly because the oil drain plug is missing. When I explained to them that I would've have this issue with my engine if the drain plug was present, they agreed. They are stating that it is $10,000 to repair my car and that I have to pay upfront and cannot do multiple payments
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510813March 8, 2023
ENGINE
The contact owns a 2018 Hyundai Kona. The contact stated while driving 40 MPH, the oil and battery warning lights illuminated, and the vehicle would not accelerate as needed. The contact pulled over on the side of the road and turned off the vehicle. The vehicle was restarted but the vehicle would not accelerate as needed. The contact became aware that there was no oil in the engine. Additionally, there was oil leaking underneath the vehicle. The vehicle was towed to the dealer to be diagnosed. The contact was informed that due to the oil leak the engine seized and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty had expired. The failure mileage was 35,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505262February 2, 2023
ENGINE
The car stalls out and I have to now replace the entire engine. There has been recalls for this exact issue on other years of this car but not on this one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504964February 1, 2023
ENGINE, POWER TRAIN
According to the garage Piston Ring failure causing engine damage and oil consumption. Vehicle shut off while excelling on a high traffic route. Vehicle has been in the garage since 1/13/23. As of today 2/1/23 still awaiting news of engine replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488370October 7, 2022
UNKNOWN OR OTHER
This Hyundai Kona SE 2018 model comes with a key start and we are not getting recalls for a free fix with an engine immobilizer. Hyundai dealership is asking me to pay more than 800 dollars in installing thier fix which they caused. Even our family 2006 Corolla has the simple engine immobilizer chip on the key. Please help us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467695June 6, 2022
ELECTRICAL SYSTEM, ENGINE
We had parked our 17 year old son's car in the upper parking lot of our baseball field. While parked, the engine smoked, then spontaneously caught fire. The police arrived on sceere!!!! We totally cannot comprehend that this even happene, along with our fire department who was able to put out the pretty massive engine fire, along with some of the front being damaged as well. Our son had been driving this car to our high school and also the high school baseball field, with pretty packed lots. It unbelievable to even imagine if this happened thned to a pretty new car (22,000 miles on it). We are so very grateful that this did not happen while our 17 year old was in the car! This is truly needs to be looked into. Thank you.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11467856June 6, 2022
UNKNOWN OR OTHER
Vehicle engine randomly stalls when slowing down, at intersections, and while driving down the road in traffic. The lives of my children and I were directly put at risk by narrowly avoiding collisions due to the engine stalling. There are multiple lights that come on when engine stalls including the check engine light, and a car with a key, as well as several others. I have contacted the manufactures due to other vehicles of the same make model and year being under a recall for the exact same issue of engine stalling. Manufacturer is failing to acknowledge that the engine stalling is a serious safety concern, as seen in the same make model and year model vehicles. Manufacturer unwilling to help reconcile issues without me paying upfront for towing, repairs, and getting my own rental/loaner vehicle. I was referred to a dealership who told me it was my responsibility to ensure that the vehicle made it to them for an inspection, no towing, no loaner or rental vehicles. I am approximately 8 hours away from home at this time and unable to drive the vehicle at this time. Reference number for call with manufacturer. Reference for call #19850095
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467656June 5, 2022
STRUCTURE:BODY
Unable to open passengers rear door from inside
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454255February 26, 2022
UNKNOWN OR OTHER
I purchased my Hyundai Kona SEL 2.0 new. I have maintained this vehicle exactly by owner's manual using only synthetic oil. This auto ran good for 110000 miles with no indicator lights present on the dashboard. After a personal trip I began to experience stalling issues without any warning or indicator lights or messages. This auto stalled a total of 10 times without warning almost causing rear end collisions. I just barely got the vehicle home. When I just made it into my driveway a loud noise emitted from engine and auto then stalled again. Next day my mechanic came over who is ASE certified. He proceeded to hook up a computer to check for codes. No codes were present in its history or report. I cannot drive this vehicle safely on the highway and it sits idle in my driveway. I phoned dealer and response by Major Hyundai of Stroudsburg PA where I purchased vehicle new was sorry there are so many people ahead of you and we are having parts problems. We have no loaner vehicles available, and we cannot even look at your vehicle until March 16th. This would be 19 days after my call to bring auto in for service. There is no way a person should have this type of problem with an automobile when records and service were followed per manual for the mileage indicated. Technical Service Bulletin # 21-EM-004H sent to dealerships indicates this model may need Bearing Clearance Test Procedures to be performed on the engine. I was never notified by dealership or Hyundai Motors of this adjustment when published March 2021. NHTSA ID # 11430714 describes the exact same problems my vehicle is experiencing by another consumer. I am requesting remedy by the dealership and respectfully ask that this problem be addressed in an orderly fashion. I am now out transportation with a vehicle I owe two- and three-quarter years payment on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441202November 21, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
-On numerous occasions my map on display enlarges itself on the screen all on it’s own. The only way this can occur is if I touch the screen and enlarge it myself with my finger. -My volume in settings were changed within a minute. I selected all settings to level 38 and then when I returned to the screen they had been changed. (See screenshot). This occurrence has happened so much, that I’ve lost count. -Furthermore, they have bypassed my key fob and have gained access to the inside of my vehicle. One would think that they would steal my vehicle, but instead, leave white marks all over my screen, pull up the break, turn on the windshield wipers and lights. Upon entering my vehicle, I notice these have are turned on when I know I always turn them off upon exiting and turning off my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430714August 27, 2021
ENGINE
Car just turned off while driving 4 times. Dealer service Said it was ignition coil they replaced. Drove it for 40 mins when I got car back from dealer (after one month) and car made a very loud noise and stopped working again. Couldn’t get it to start and when I did it wouldn’t go past 10 mph. Got it into a parking space and called service at dealer. Today they said they can’t find anything wrong with it. I am afraid to drive car if this has happened on highway I would’ve been smashed. The dealer still Has my car I want them to keep checking it out. I am afraid they will not find trouble unless they drive it for a time like I did. I contacted Hyundai corporate but they were of little help Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429039August 13, 2021
UNKNOWN OR OTHER
I have owned the car for a little over a month, full warranty still on car. Two weeks into owning I noticed the steering wheel would effect the navigation, radio, camera...the console would go into a loop and keep restarting. Took in for service, the stated they would order a part. Saturday, August 7th, I was looking for a parking space in the Publix that is less than 1/2 mile from my home. As I was turning into the next lane at, approx 2 miles per hour if that ,to find a space, the steerring held tight to the right, I felt the car lurch forward and accelerated and a turbo speed. I tried the brakes, they failed, I was not able to turn the steering wheel. I accelerated at a high speed from 2mph to whatever impact was slamming into a parked car. Had anyone been putting their groceries in that car, or standing in the way of my out of control vehicle they would be dead. I have a witness statement. My car is totaled. My car, turned into a monster and would not stop nomatter what I did. Insurance inspected. I already stated the issue I took the car into prior to the accident, which was pending service. PLEASE PLEASE PLEASE do you the right thing and get these cars off the road. I contacted the manufacturer and filed a complaint, no response. I have researched this and HUNDREDS, THOUSANDS of complaints describing the same the same thing. I am 48, been driving since 16, zero accidents as an adult, clean driving record, purchased new cars and driven for at least 10 years... this this is the first used car I purchased, and from Hyundai that I have ever purchased. I owned this car a little over a month before the accident. I have reasearched this online, and see this is NOT an uncommon problem in Hyundai or other cars. WHY ARE YOU NOT GETTING THESE CARS OFF THE ROAD?????
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11395165February 8, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON 1/13/21, VEHICLE EMITTED A BLUE SMOKE AND MISFIRED WHEN ACCELERATING FROM COMPLETE STOP FROM RURAL ROAD ONTO STATE HIGHWAY.. VEHICLE WAS TAKEN TO CIOCCA HYUNDAI OF WILLIAMSPORT, WHERE IT HAD BEEN SERVICED 2 DAYS PRIOR. THEY REPLACED 2 SPARK PLUGS AND STATED IT WAS FINE. VEHICLE WORKED FINE UNTIL THE FOLLOWING MORNING. THE VEHICLE WAS MISFIRING DURING AN ACCELERATION FROM COMPLETE STOP AND EVENTUALLY QUIT ON ME. I WAS ON A STATE HIGHWAY AT THIS POINT. THE VEHICLE WAS TOWED TO CIOCCA HYUNDAI OF WILLIAMSPORT. THEY SERVICED IT UNTIL 1/18/21. UPON PICK UP, THEY STATED THAT THEY BELIEVED IT TO BE BAD FUEL THAT WAS CAUSING THE TROUBLE. THE FUELING STATION I EXCLUSIVELY USE HAS NO REPORTS OF BAD FUEL BESIDES MINE. THE FOLLOWING MORNING, 1/19/21, THE VEHICLE'S MAIN DISPLAY SHOWED AN ERROR MESSAGE THAT "A POSSIBLE CONDITION HAS BEEN DETECTED WITH THE ENGINE CONTROL SYSTEM. PLEASE TAKE VEHICLE TO NEAREST DEALER." SEE ATTACHED FOR IMAGE OF THIS MESSAGE. CIOCCA HYUNDAI CAME AND GOT THE VEHICLE. THEY HAD IT FOR TWO WEEKS. UPON RECEIVING THE VEHICLE BACK, THEY STATED THAT IT WAS JUST AN "OLD CODE THAT WASN'T CLEARED" AND THAT THE VEHICLE WAS NOT DISPLAYING ANY ISSUES. 15 MILES AFTER LEAVING THE DEALERSHIP, THAT MESSAGE REAPPEARED. ON 2/5/21, THE VEHICLE FELT LIKE IT WAS JERKING SLIGHTLY. I REPORTED THIS TO THE DEALER AND THEY STATED THAT THE VEHICLE WOULD BE OK TO OPERATE IN THIS CONDITION. ON 2/6/21, THE VEHICLE EMITTED A BLUE SMOKE DURING ACCELERATION FROM COMPLETE STOP ON SIDE ROAD. THE VEHICLE THEN MISFIRED TO THE POINT OF ALMOST QUITTING WHEN PULLING OUT ONTO A STATE HIGHWAY FROM A COMPLETE STOP. THIS COULD CAUSE AN ACCIDENT. I REPORTED THIS TO THE DEALER WHO WANTS THE VEHICLE TO COME IN TONIGHT FOR AN APPOINTMENT ON 2/10/21. HYUNDAI CONSUMER AFFAIRS HAS BEEN NOTIFIED OF ALL OF THIS BUT HASN'T PROVIDED ANY COURSE OF ACTION BESIDES JUST INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388862January 19, 2021
ENGINE
MY HUSBAND AND I WERE DRIVING UNEVENTFULLY DOWN A HIGHWAY FOR ABOUT AN HOUR AND PULLED OVER FOR NO OTHER REASON BUT TO GET GAS. WE HAVE A HIGH TECH BLUE LINK SYSTEM AND ONLY 17K MILES ON THE CAR. THERE WERE NO LIGHTS OR WARNINGS AT ALL. JUST AFTER PARKING AT THE GAS PUMP THE ENGINE STARTED SMOKING AND QUICKLY BURST INTO FLAMES. THE CAR FILLED UP WITH SMOKE AND WE WERE ABLE TO GET OUT WITHOUT A SCRATCH, BUT MY HUSBAND HAD TO JUMP BACK INTO THE BURNING VEHICLE TO PUSH IT AWAY FROM THE PUMP. TWO FIRE EXTINGUISHERS DID NOTHING TO STOP THE FLAMES, BUT WE WERE LUCKY THAT A FIRE ENGINE WAS CLOSE BY AND CAME TO FINALLY PUT IT OUT. THE ELECTRIC DOOR LOCKS HAD STOPPED WORKING EARLY ON IN THIS INCIDENT AND THEY HAD TO SMASH THE WINDOWS TO GET BACK INTO THE CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11382927December 10, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, STEERING
TL* THE CONTACT OWN 2018 HYUNDAI KONA. THE CONTACT STATED THAT AFTER PURCHASING THE VEHICLE, THE VEHICLE EXPERIENCED UNSTATED FAILURES WITH THE INTERIOR LIGHTING, HEADLIGHTS AND REAR TAIL LIGHTS. ADDITIONALLY, THERE WAS AN UNKNOWN STEERING FAILURE WITH THE VEHICLE. THE VEHICLE WAS TAKEN TO FORT MILL HYUNDAI (805 GOLD HILL RD, FORT MILL, SC 29708) TO BE DIAGNOSED. THE VEHICLE RECEIVED SEVERAL UNKNOWN REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,894.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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