Hyundai Kona Complaints (2019)

252 consumer complaints on file.

#11427159July 30, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA campaign number: 21V301000 (Engine). The contact stated while driving 25 mph, the vehicle loss motive power and stalled. However, the contact was able to restart the vehicle after several minutes and continued driving to the residence. The contact had the vehicle towed to the local dealer to be diagnosed. The mechanic was unable to determine the cause of the failure. The contact was concerned that the failure would recur. The contact wanted to know if the engine was taken apart during the inspection. The contact was informed that the engine was not taken apart. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 7,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427190July 30, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426640July 27, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA campaign number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle would jerk. The dealer was made aware of the recall and failure but informed the contact that parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 82,285. Parts distribution disconnect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11426290July 24, 2021
ELECTRICAL SYSTEM
My vehicle is equipped with battery cells manufactured in the LG Energy Solutions China (Nanjing) plant in which the Anode (Negative) tab can be folded. Thus, this could result in my car catching on fire. I have had my car serviced for updates since March 2020. (Recall 196) As of today, the problem has not been fixed. My dealer tells me they are waiting for the Hyundai headquarters to remedy the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425829July 21, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact stated that while driving at various speeds, the vehicle would not properly accelerate. On several occasions the vehicle loss motive power, stalled, and would not immediately restart. The cause of the failure was not determined. The dealer was not able to duplicate the failure. In addition, while driving approximately 60 mph the cruise control could not be manually deactivated by the cruise control switch. The vehicle was stopped and shut-off. After restarting the vehicle, the cruise control was deactivated. The vehicle was taken to the local dealer who reprogrammed the adaptive control values and the failure was remedied. The manufacturer was not notified of the failure. Additionally, the tire monitoring system erroneously indicated that the air pressure was low. The cause of the failure was not yet determined. The failure mileage was 4,300. The consumer stated the sensor for the tires is not operating properly. Upon having the vehicle reviewed the technicians have tightened the lug nuts and putting air in the tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424805July 14, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine). The contact stated while driving approximately 25-35 mph, the check engine warning light illuminated. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 25,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424366July 12, 2021
ELECTRICAL SYSTEM
The contact owns a 2019 Hyundai Kona. The contact stated that the vehicle failed to start. The battery warning light was illuminated. The contact received notification of NHTSA campaign number: 21V127000 (Electrical System) however, the part to do the recall was unavailable. The vehicle was towed to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 7,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424378July 12, 2021
ENGINE
The recall for my 2019 Hyundai Kona was issued 28 Apr 2021. It is now the middle of July 2021. How long should Hyundai owners need to wait for a remedy? I feel unsafe even driving this vehicle knowing it could possibly blow up. As of 7/12/2021, no remedy is listed. I have called my local dealer and they say the same, no remedy yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424419July 12, 2021
ELECTRICAL SYSTEM
The contact owns a 2019 Hyundai Kona. The contact received a recall notification for NHTSA Campaign Number: 21V127000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure however, the dealer limited the charge of the battery of the vehicle to prevent a short-circuit. The manufacturer was not notified of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424438July 12, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The vehicle was purchased 11/6/2019. On 1/11/2020 while driving from Oregon to California the main computer shorted out causing complete shutdown of the vehicle. It took the Sacramento Hyundai dealership almost 3 weeks to deliver the vehicle back to me. Since then the vehicle has appeared to run well. However, my faith in taking the vehicle on long drives is at least shaken. Several recall notices have been issued for my vehicle. Most notably is number 200. A recall notice #196, received in November, 2020 states "The high-voltage battery system... may have been produced with internal damage to certain cells ... that could increase the risk of an electrical short circuit ... increase the risk of fire." On July 2020 I received another Service Campaign notice which stated "The HIgh Voltage Battery Monitoring System is being enhanced to include additional monitoring...". On April 23, 2021 the local Hyundai dealership set the maximum charge to 80% as a result of another recall notice. Early in July, 2021 I received yet another recall notice which stating that vehicles battery cell manufactured in the LG Energy Solutions China plant could suffer an electrical short ... increasing the risk of a vehicle fire. I need to have a vehicle that is free from dangerous conditions. It is now 21 months since the dangerous condition in my vehicle was brought to Hyundai's attention. In one of the last paragraphs of Hyundai's latest recall notice they state that if they have failed or are unable to remedy the defect within a reasonable time, I may submit a complaint to you, NHTSA. I believe this situation meets that criteria. Thank you for your assistance, David Steinberg
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423757July 7, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was unavailable. The contact stated while driving 65 mph, the vehicle loss motive power with several unknown warning lights illuminated. The contact pulled to the side of roadway with grayish smoke coming from the engine. The vehicle failed to restart. Due to the failure, the contact had the vehicle towed to the local dealer however, he was informed that he would be placed on a list for the recall repair. The manufacturer had been notified of the recall but offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 10,300. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423471July 5, 2021
ENGINE
From mid-May, my wife noticed the Malfunction Indicator Light (MIL) illuminate on the dashboard. The MIL light would intermittently illuminate and not display at times. 1) In June, I went on Hyundai's website using my log on account to request for service. A specific date was requested but not response was provided. 2) on June 17 at 10:39 AM HST, I called Hyundai Service center and a left a message to request service for the MIL issue. 3) on June 18 at 08:52 AM HST, I called Hyundai Service center and a left a message to request service for the same issue. On July 05, 2021 , I just opened a letter from Hyundai for an important Safety recall regarding our vehicle involving defective piston oil rings that could result in abnormal knocking or stalling. I believe this is a serious issue that needs immediate attention, however, we are unable to receive any service here. My wife at this time is very afraid to drive the vehicle unless this issues is resolved. Please advise us what steps can be taken from NHTSA. The service level for Hyundai is extremely poor , at this point we want to somehow terminate our lease . Best Regards
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423506July 5, 2021
ENGINE
I was notified of a recall by Carfax on May 9th, 2021. On May 10th, 2021, I took my vehicle to Lehigh Valley Hyundai in Pennsylvania. I have been back and forth trying to get in contact with my case manager and he has not responded as to what is going on with my vehicle. It is now July 5th and there is still no remedy for my car. My car has been in the shop almost 2 months now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422920June 30, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer as well as Sansone Hyundai (90-100 US-1, Avenel, NJ 07001, (833)376-7829) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422833June 29, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 21V301000 (Engine) however, the part for the repair was unavailable. The dealer had been notified about the recall however, the contact was informed that the parts were not yet available. The manufacturer was also notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420457June 10, 2021
ELECTRICAL SYSTEM
We brought our 2019 Kona EV in for the battery recall and the Battery Maintenance System (BMS) recall. The reduced charge amount to 80% and ran the BMS software update. This was on a Friday (5/7/21). We picked up our car that same day and drove home. Drove the car twice over the weekend and charged the car overnight, Sunday-Monday. When we got in the car Monday morning (5/10/21), the car would not go into gear (forward or reverse). On the dash and the info screen, was a message about an Electrical System Failure. We had to have the car towed to the local Hyundai dealer (Curry Hyundai, Cortlandt, NY). The told us the BMS caused the battery to go into lockdown mode and that there was no resolution except for the battery to be replaced. We were told to get a battery could take several months. They gave us a loaner but it is not an electric vehicle. So far no one know when or if a battery will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420471June 10, 2021
ENGINE
The contact owns a 2019 Hyundai Kona. The contact received notification of NHTSA campaign number: 21V301000 (Engine) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to provide a timeline for parts availability. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420078June 8, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Manufacturer Recall Number200 NHTSA Recall Number21V127000 Recall StatusRecall Incomplete Summary HYUNDAI MOTOR AMERICA (HYUNDAI) IS RECALLING CERTAIN 2019-2020 KONA ELECTRIC AND 2020 IONIQ ELECTRIC VEHICLES. THE LITHIUM-ION (LI-ION) BATTERY MAY SHORT-CIRCUIT. I have been in touch with Hyundai corporate and they have no time estimate of when this recall can be completed. It has been way too long for this type of problem to not be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420084June 8, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The manufacturer has announced a safety recall (NHTSA Recall Number21V127000) due to the hazard of battery fire. It has been months since the recall was announced (and a year since battery fires were first reported) and the manufacturer has offered no remedy. Manufacturer has not provided timely communication or remedy to this safety problem, and we need help from NHTSA to get a safe solution to this fire danger. Hyundai either needs to provide a replacement battery immediately, or replace the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420089June 8, 2021
ELECTRICAL SYSTEM
The 2019 Hyundai Kona EV (my vehicle) is a fire hazard. I am not satisfied with Hyundai's current mitigation of limiting our battery (and so our range) to 80% of its capacity. A full battery replacement is planned, but there is no timeline, so it could take 1 year for all I know. 1 year during which I am stuck with 80% of my range (which is not what I purchased) and the potential, however unlikely, that my car is still a fire hazard. I wish Hyundai would do more!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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