Hyundai Entourage Complaints (2007)

214 consumer complaints on file.

#10937751December 27, 2016
ELECTRICAL SYSTEM, ENGINE
VAN'S ELECTRICAL SUDDENLY CUT OFF IN THE MIDDLE OF TRAFFIC LOSING POWER - THANKFULLY A PARKING LOT ENTRANCE WAS NEARBY AND WAS ABLE TO BARELY STEER IT INTO THE PARKING LOT. I HAD MY CHILDREN WITH ME. FOUND OUT IT WAS RECURRING PROBLEM WITH THE VALVE COVER GASKET LEAKING OIL ONTO THE ALTERNATOR. SIMILAR PROBLEM WITH RECALLED HYUNDAI VERACRUZ - SAME ENGINE LAYOUT - BUT NO RECALL ON THE HYUNDAI ENTOURAGE. THIS IS THE 4TH TIME THE ALTERNATOR DIED AND THE LOCAL HYUNDAI DEALERSHIP WILL DO NOTHING SINCE IT IS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937241December 23, 2016
ENGINE
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING APPROXIMATELY 40 MPH, THE BATTERY AND BRAKE WARNING INDICATORS ILLUMINATED INDEPENDENTLY. THE DEALER DIAGNOSED THAT THE OIL GASKET COVER WAS LEAKING AND CAUSED OIL TO COME IN CONTACT WITH THE BATTERY AND THE ALTERNATOR. THE OIL GASKET COVER, BATTERY, AND ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 99,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927097November 20, 2016
STRUCTURE:BODY, VISIBILITY/WIPER
AS I RAMPED ON TO A BUSY INTERSTATE, THE FRONT HOOD LATCH GAVE WAY. THE HOOD FLIPPED UP SMASHING MY WINDSHIELD AND BLOCKING ALL FRONT VISION. I WAS ABLE TO GET OVER TO THE SHOULDER WITHOUT GETTING HIT BY ANOTHER VEHICLE. I WAS GOING ABOUT 60 MPH WHEN THE HOOD LATCH GAVE WAY. ABOUT TWO WEEKS AGO, SAME THING: THE FRONT HOOD LATCH GAVE WAY, BUT THAT TIME I WAS GOING ONLY ABOUT 25 MPH AS I SLOWED DOWN ON A SECONDARY ROAD TO TURN IN TO THE SUBDIVISION WHERE I LIVE. NO HARM DONE TO THE WINDSHIELD THE FIRST TIME. FIRST TIME I ASSUMED I HAD NOT PROPERLY SHUT DOWN THE HOOD. SECOND TIME, THE HOOD LATCH AND SAFETY FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926846November 18, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 30 MPH, THE FRONT DRIVER'S SIDE CONTROL ARM FRACTURED. THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION). THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920059October 30, 2016
SUSPENSION, AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
CONTROL ARMS ROTTED OUT AND WHILE I WAS DRIVING. I WAS DOING 25 ON A SIDE ROAD WHEN THE VEHICLE STARTED TO SLIDE AND WAS UNSTOPPABLE. I HAD TO PUT THE VEHICLE INTO PARK WHILE IT WAS STILL MOVING TO GET IT TO STOP. WHEN THE TOW TRUCK DRIVER AND POLICE ARRIVED THEY SAID THE CONTROL ARMS ROTTED OUT AND SNAPPED. HAD I MADE THE LEFT TO GO DOWN THE HILL THEY SAID I WOULD HAVE ENDED UP IN SOMEONE'S HOUSE. THE CAR SEAT DRIVER SIDE MOUNTS ARE SNAPPED AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911268October 3, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER
FRONT WIPERS STOPPED WORKING WHILE DRIVING IN RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908876September 23, 2016
UNKNOWN OR OTHER
VEHICLE WAS ON HIGHWAY AND HAD TRAVELED APPROX 8 MILES THEN WHILE LIGHTLY BRAKING FROM 50 MPH. HOOD FLEW UP AND BROKE WINDSHIELD AND DAMAGED HOOD. I BELIEVE THIS TO ME A SECONDARY HOOD LATCH FAILURE SIMILAR TO THE RECALL FOR KIA SEDONA WHICH IS NEARLY IDENTICAL TO THE HYUNDAI ENTOURAGE. KIA AND HYUNDAI PRODUCED THESE CARS AS A JOINT VENTURE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891877July 31, 2016
ELECTRICAL SYSTEM, ENGINE
VALVE COVER GASKET IS LEAKING OIL ALL OVER THE ALTERNATOR. OTHER HYUNDAI'S WITH THIS ENGINE HAVE BEEN RECALLED BUT THE ENTOURAGE HAS NOT. THAT MAKES NO SENSE AT ALL SINCE BY HYUNDAI'S ONE ADMISSION IN THE OTHER RECALL THIS IS A SAFETY ISSUE. WHY IS NOTHING BEING DONE ABOUT THIS???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888119July 25, 2016
SUSPENSION
WE RECEIVED NOTICE OF THE RECALL OF THE CONTROL ARMS ON OUR 2007 ENTOURAGE IN DECEMBER 2013, AND IMMEDIATELY TOOK IT TO THE DEALER TO BE REPAIRED. THEY INSPECTED AND "RUST PROOFED" PER THE INSTRUCTIONS IN THE RECALL; HOWEVER, THAT REPAIR IS NOT SUFFICIENT. YESTERDAY, WHILE DRIVING ON A RESIDENTIAL STREET, ONE OF THE CONTROL ARMS COMPLETELY SNAPPED. WHILE IT'S INCONVENIENT FOR US TO BE STRANDED 3 HOURS FROM HOME AND WORK WHILE OUR VAN IS BEING REPAIRED, I'M MORE CONCERNED THAT IT COULD HAVE HAPPENED WHILE DRIVING ON THE INTERSTATE TODAY, WHERE WE COULD HAVE BEEN SEVERELY INJURED OR KILLED, AND POSSIBLY HAVE INJURED OR KILLED SOMEONE IN ANOTHER VEHICLE ON THE ROAD IF A CRASH HAD OCCURRED. THE ONLY FIX FOR THIS SHOULD BE REPLACEMENT OF THE CONTROL ARMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885833July 19, 2016
ENGINE, UNKNOWN OR OTHER
I PURCHASED A USED 2007 HYUNDAI ENTOURAGE JUNE OF 2016 SINCE BUYING THE VEHICLE I HAVE HAD ISSUES WITH IT FAILING TO START TURN THE KEY LIGHTS FAN RADIO ALL CAME ON ENGINE WOULD NOT CRANK IT HAPPENS NOW AND AGAIN BUT ENOUGH TO BE AN ISSUE I RETURNED TO THE DEALER WERE IT WAS PURCHASED THEY REPLACED THE STARTER ONE WEEK LATER SAME ISSUE WE HAD THE BATTERY TESTED TOLD THE BATTERY WAS ALMOST NEW SINCE BUYING THE VAN I HAVE HAD IT TOWED TWICE CALLED ROAD SIDE ASSISTANCE TWICE AND I HAVE BEEN STUCK AT WORK AND AT THE STORE FOR HOURS EVEN MISSED A DAY OF WORK BECAUSE OF THIS I CONTACTED HYUNDAI AND WAS TOLD THAT I HAVE TO HAVE A CERTIFIED HYUNDAI MECHANIC LOOK AT THE VEHICLE HOWEVER THEY ARE NOT WILLING TO SWALLOW THE COST I HAVE BEEN DOING RESEARCH SINCE THIS PROBLEM OCCURRED AND IT APPEARS THAT HYUNDAI HAS AN INTERMITTENT NO CRANK NO START ISSUE WITH SOME VEHICLES THE ENTOURAGE BEING ONE THAT THEY WONT ACKNOWLEDGE I EVEN FOUND A YOU TUBE VIDEO WHERE A MECHANIC EXPLAINS THE PROBLEM MY HUSBAND HAS OWNED TWO ELANTRA'S I THOUGHT WE COULD RELY ON HYUNDAI WHICH WAS THE REASON I BROUGHT THE ENTOURAGE BUT CLEARLY THAT ARE NOT AS RELIABLE AS WE THOUGHT . I EVEN FOUND 6 COMPLAINTS OF THE SAME ISSUE ON THIS SITE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884661July 13, 2016
ELECTRICAL SYSTEM
VALVE COVER GASKET IS LEAKING OIL ALL OVER THE ALTERNATOR. OTHER HYUNDAI'S WITH THIS ENGINE HAVE BEEN RECALLED BUT THE ENTOURAGE HAS NOT. THAT MAKES NO SENSE AT ALL SINCE BY HYUNDAI'S ONE ADMISSION IN THE OTHER RECALL THIS IS A SAFETY ISSUE. WHY IS NOTHING BEING DONE ABOUT THIS???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876922June 27, 2016
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE REAR DRIVER SIDE DOOR SWUNG OPEN INDEPENDENTLY. THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE CONTACT PULLED TO THE ROAD SIDE TO CLOSE THE DOOR. THE FAILURE RECURRED INTERMITTENTLY. IN ADDITION, WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 06V356000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 142,000. UPDATED 09/30/16*LJ UPDATED 06/18/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873099June 7, 2016
SEATS
THE DRIVERS SIDE SEAT ROCKS BACK AND FORTH WHICH STARTED TODAY. AFTER LOOKING UNDER THE SEAT, TWO BOLTS FROM THE SEAT FRAME HAD BROKEN OFF. DON'T UNDERSTAND HOW A SEAT HAS THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865370May 17, 2016
STRUCTURE:BODY
THE SLIDING DOOR ON THE PASSENGER SIDE DON'T STAY CLOSED..WHEN I'M DRIVING THE DOOR SLIDES OPEN. SPECIALLY WHEN I MAKE LEFT TURNS. IT IS VERY DANGEROUS..SPECIALLY WHEN I CARRY 2 SMALL KIDS..MECHANICS CANNOT FIND WHATS WRONG WITH THE SLIDING DOOR..PLEASE HELP..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864031May 9, 2016
SEATS
FRONT MOUNTS ON DRIVERS SEAT HAVE BROKEN, NOW THE SEAT ROCKS BACK & FORTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851678March 25, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE UNDERGOING ROUTINE MAINTENANCE, THE INDEPENDENT MECHANIC ADVISED THE CONTACT THAT THE FRONT LOWER CONTROL ARM WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. PRIOR TO BEING NOTIFIED OF THE CORROSION, THE VEHICLE WAS REMEDIED UNDER NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850081March 16, 2016
SUSPENSION
FRONT LOWER ARM WAS CORRODED AND BROKE WHILE I WAS DRIVING IT WHICH COULD'VE RESULTED IN LOSS OF CONTROL OF VEHICLE/CRASH. SEEMS THIS ISSUE WAS RECALLED ON EVERY 2007 ENTOURAGE EXCEPT MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778300September 28, 2015
AIR BAGS, SEAT BELTS, SEATS
FOR SEVERAL MONTHS NOW THE VEHICLE CONTINUES TO DISPLAY THE "AIRBAG" LIGHT ON WITHOUT GOING OFF. I HAVE BEEN TO NUMEROUS MECHANICS WHO HAVE ALL TOLD THE SAME THING THAT THE VEHICLE HAS A MANUFACTURER MALFUNCTION IN THE ELECTRONIC SYSTEM. ALL MECHANICS REFUSE TO TOUCH THE VEHICLE DUE TO THIS SERIOUS ERROR. THIS LIGHT APPEARED WITHOUT WARNING WHILE THE VEHICLE WAS PARKED AND WHEN TURNED ON THE AIRBAG LIGHT APPEARED. I AM UNCERTAIN AS TO WHEN. IN ADDITION, THERE IS A VERY SERIOUS CONCERN WITH THE DRIVERS SEAT WHERE IT IS SUPPOSE TO BE WELDED TOGETHER, HAS BROKEN CAUSING THE DRIVERS SEAT TO ROCK FREELY WHILE DRIVING. THIS IS ALSO AND CLEARLY A MANUFACTURER WELDING ERROR THAT OCCURRED WHILE DRIVING ON AN EVEN ROAD. THERE WAS NO FORCE OR EXTRA WEIGHT THAT CAUSED THIS INCIDENT AND ALSO ALL MECHANICS HAS SAID THIS TO BE A MANUFACTURER WELDING ERROR CLING FOR IMMEDIATE ATTENTION THAT IS A SERIOUS SAFETY RISK TO MY FAMILY AND MYSELF. THE SEAT BELTS ARE ALSO A SAFETY RISK AS THEY DO NOT FUNCTION PROPERLY WHEN FASTENED. SOME ARE TOO TIGHT CAUSING UNCOMFORTABLE DRIVING AND OFTEN STICK INTO THE SLIDING GROVE CAUSING NON-MANAGABILITY LEADING TO POSSIBLE INCIDENTS WHILE DRIVING. AGAIN, MECHANICS HAVE STATED THIS IS A MANUFACTURER ERROR WHICH IS REASON WE FIND IT NECESSARY TO FILE THIS COMPLAINT WITH OUR TRUSTED VEHICLE MANUFACTURER. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778274September 28, 2015
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
PASSENGER ELECTRIC SLIDING DOORS DO NOT LATCH PROPERLY. LATCHING THE DOOR MAKE TAKE SEVERAL ATTEMPTS. SHAFT HUMMING WHILE ON GEAR ON ACTIVE GAS PEDAL. THE NOISE DISAPPEARS WHEN THE GAS PEDAL IS NOT USED WHILE IN GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778275September 28, 2015
SERVICE BRAKES, SUSPENSION
BRAKE CALIPERS COME LOSE FAULTY SUSPENSION OF SHOCKS, ARMS, ETC. BECOME LOSE REGULARLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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