Hyundai Entourage Complaints (2007)

214 consumer complaints on file.

#10254743January 12, 2009
ELECTRICAL SYSTEM
BATTERY JUST DIES I.E. BECOMES FULLY DRAINED & DEAD. HAS HAPPENED THREE TIMES SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249571November 22, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
ISSUE: MALFUNCTIONING PASSENGER SIDE SLIDING DOOR ON MY 2007 HYUNDAI ENTOURAGE. THE DOOR OCCASIONALLY DOES NOT SHUT PROPERLY WHEN CLOSING THE DOOR (WHILE IN THE POWER MODE). THE HYUNDAI DEALERSHIP HAS TRIED TO REPLACE A COMPUTER MODULE ON ONE VISIT AND THE LATCH ASSEMBLY ON ANOTHER VISIT. THE FIRST VISIT THEY INDICATED THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY DID NOT DO ANYTHING. PLEASE HELP. IT IS OF REAL CONCERN TO MY FAMILY BECAUSE OUR 20 MONTH OLD SON RIDES IN THAT SEAT. WE SEE THIS AS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247126October 29, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
1. DRIVER SIDE SLIDING DOOR HAS NOT WORKED PROPERLY SINCE PURCHASE. ALSO HAPPENS ON OCCASION WITH PASSENGER SIDE SLIDING DOOR. HERCULEAN EFFORT NEEDED TO OPEN THEM. VERY RISKY IN EMERGENCY SITUATION. 2. TIRE PRESSURE MONITORING SYSTEM FAILURE. IN REPLACING ALL 4 TIRES AT 47,000 MILES (10-25-08) , THE VALVE STEMS CONTAINING THE TIRE PRESSURE MONITORING SYSTEM WERE NOT REMOVABLE WITHOUT TREMENDOUS EFFORT. ONCE REINSERTED, THE VALVES PROCEEDED TO FLATTEN ONE OF OUR NEW TIRES AND SERIOUSLY REDUCE INFLATION IN ANOTHER. RESULT: NEED ANOTHER NEW TIRE AND REPLACEMENT OF VALVE STEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246557October 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE ENTOURAGE BEGAN RUNNING LIKE IT WAS NOT GETTING FUEL, JERKING, HESITATING, ETC. TOOK TO DEALER THEY SAID THE OIL WAS THE ISSUE. OIL CHANGE AND FLUSH. 1 WEEK LATER BEGAN WITH ISSUES AGAIN, DEALER REFUSED TO LOOK AT IT. WENT TO OUTSIDE MECHANIC SAID MISFIRE CODE WAS BAD COIL. CHANGED, 1 WEEK LATE SYMPTOMS RECURRED. HYUNDAI DEALER STILL REFUSED TO LOOK STATING IT WAS AN OIL ISSUE. WENT BACK TO SAME MECHANIC DIAGNOSED SAME MISFIRE CODE AND THEN SAID A SECOND CAME UP AND WAS THE PMC WAS CORRUPTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246443October 22, 2008
EQUIPMENT, LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM, STEERING, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
MY 2007 ENTOURAGE LIMITED HAS SEVERAL QUALITY DEFICIENCY ISSUES AND RECURRING MAINTENANCE ISSUES. THE REAR SLIDING DOORS (BOTH) HAVE BEEN WORKED ON SEVERAL TIMES, YET THEY CONTINUE TO MALFUNCTION, I.E COME UNDONE/RE-OPEN, NOT FULLY LATCH, AND CONSISTENTLY BEEP AS A NOTICE OF FAILURE. THIS IS WHERE MY BABIES SIT, BOTH OF THEM. THE DVD SCREEN HAS BEEN REPLACED BECAUSE IT QUIT FUNCTIONING PROPERLY. THE VAN SHIMMIES OR RATTLES AT SPEED AROUND 70 MPH. IT CAUSES THE CENTER CONSOLE TO SHAKE VIGOROUSLY. THE WHEELS WERE BALANCED ON A SPECIAL WHEEL BALANCER BUT THIS ONLY REDUCED THE PROBLEM. THE TIRE PRESSURE MONITORING SYSTEM HAS HAD MALFUNCTIONS MULTIPLE TIMES. THERE IS A WHINE FROM THE STEERING COLUMN WHEN THE WHEEL IS TURNED, THE ALTERNATOR IS CREATING A WHINE OVER THE STEREO SYSTEM INTERMITTENTLY(REALLY ANNOYING), THE SIDE MIRRORS HAVE BOTH HAD PROBLEMS WITH THE REVERSE/ANGLE FUNCTION WHERE THE MIRRORS' MOTOR FAILS TO RETURN THE MIRROR TO ITS USER PRESET SETTING WHEN TRANSMISSION IS PLACED OUT OF REVERSE(DRIVERS SIDE) OR FAILS TO TILT THE SPECIFIED DEGREE IN REVERSE(PASSENGER SIDE). THE ROOF LEAKED WHEN THE VAN WAS COMPLETELY SHUT AND HAD TO BE RESEALED BY A SPECIALIST TO CORRECT AN EXISTING DEFICIENCY, THE SEAL AROUND THE GLASS FOR THE SUNROOF IS DEGRADING AND CRACKING. THE SLIDING REAR DOOR ON THE DRIVERS SIDE HAS A CRIMPED WINDOW CHANNEL SEAL. THIS SHOP ALSO STATED THAT THEY "HAD NOT SEEN ONE OF THESE [ENTOURAGE] VANS WITH SO MANY PROBLEMS". THE DOOR HANDLES AND REAR HIGH MOUNT STOP LIGHT HAD TO BE REPLACED DUE TO THE PACKING/SHIPPING POLY WRAP RUINING THE CHROME AND PLASTIC LENS. THE GASKET FOR THE HIGH MOUNT STOP LIGHT HAD TO BE REPLACED LATER DUE TO WORKMANSHIP OR MATERIAL QUALITY. THE WINDSHIELD CRACKED/FAILED (1/2" CHUNK OF THE WINDSHIELD) WHEN MY WIFE ADJUSTED THE REAR VIEW MIRROR. THE IDLER PULLEY HAS BEEN REPLACED BECAUSE THE BEARING FAILED. STRIPPING AROUND THE SLIDING DOORS ARE FADING ALREADY AND YELLOWING. MORE NOT ENOUGH SPACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245087October 10, 2008
SEAT BELTS
WE HAVE A 2007 HYUNDAI ENTOURAGE IN WHICH THE SEAT BELTS CONSISTENTLY LOCK UP AND CHOKE THE PASSENGERS. THEY LOCK WHEN THE VEHICLE IS IN MOTION, NOT WHILE STOPPING. THE DEALER AND CORPORATE OFFICES CLAIM THIS IS NORMAL OPERATING PROCEDURE FOR THE VEHICLE. THEY LOCK UP AND DO NOT RELEASE UNLESS THE SEAT BELT IS UNFASTENED WHICH IS UNSAFE WHILE THE VEHICLE IS IN MOTION BUT NEEDS TO BE DONE OR CAUSE INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242048September 13, 2008
TIRES, TIRES:TREAD/BELT
AFTER 23K MILES OF USE, THESE TIRES HAVE VIRTUALLY NO TREAD LEFT. THIS WAS A BRAND NEW VEHICLE PURCHASE AND THE TIRES CAME STOCK AS PART OF THE VEHICLE. WE HAVE BEEN CONSCIENTIOUS IN ROTATING THE TIRES AND ENSURING THAT THE TIRES HAVE PROPER INFLATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238341August 14, 2008
ELECTRICAL SYSTEM
BRAND NEW 2007 KIA SEDONA EX. VARIOUS ELECTRICAL COMPONENTS WOULD FAIL TO WORK SPORADICALLY. THE ISSUE STARTED ALMOST IMMEDIATELY AFTER HAVING BOUGHT THE CAR. AFTER NOT DRIVING CAR FOR THREE DAYS, CAR WOULD NOT START. WOULD JUMP THE CAR AND IT WOULD HOLD THE CHARGE FOR TWO DAYS, THEN DIE. THEN IT WOULD HOLD THE CHARGE FOR ONE DAY AND DIE. TOOK THE CAR INTO HYUNDAI ON 7/14 BUT THEY COULD NOT FIND ANY PROBLEM. ALSO COMPLAINED ABOUT THE ELECTRICAL PANEL IN THE ROOF HAVING A LEAK. HYUNDAI ORDERED A PART BUT IT'S BEEN OVER THREE WEEKS AND IT HASN'T ARRIVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237685August 11, 2008
UNKNOWN OR OTHER
ONE DAY THE AUTOMATIC SLIDING PASSENGER SIDE DOOR DID NOT OPEN. I TURNED POWER OFF AND A FEW DAYS LATER BROUGHT IT TO DEALER FOR REPAIR. THAT WAS JUNE 19, 2008, TODAY IS AUGUST 11 2008 AND I STILL DO NOT HAVE MY CAR BACK. THEY HAVE REPLACED THE BCM, DOOR ASSEMBLY SWITCH, REPROGRAMMED KEY FOBS, AMONGST THE REPAIRS. NOW THEY FINALLY BROUGHT AND ENGINEER IN AND THEY ARE WORKING ON REPLACING THE FLOOR WIRING HARNESS - STILL NO GUARANTEE THE PROBLEM WILL BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237777August 11, 2008
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
POWER SLIDING DOORS DO NOT CLOSE PROPERLY. THE DOORS WILL INTERMITTENTLY TRY TO CLOSE TOO FAR AND AN ALARM WILL SOUND TO SIGNAL THAT THE DOORS DID NOT PROPERLY CLOSE. IN SOME INSTANCES, THE DOOR WILL OPEN AGAIN. THIS OCCURS WITH BOTH THE RIGHT AND LEFT SLIDING DOOR. IT DOES NOT SEEM TO MATTER IF THE VEHICLE IS ON LEVEL GROUND OR UNEVEN GROUND. WE HAVE HAD THE VAN IN FOR THIS FIX ON THREE SEPARATE OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236889August 4, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STEERING
TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE SLIDING DOORS ON HER VEHICLE WOULD NOT REMAIN CLOSED. ON ONE OCCASION, THE DRIVER'S DOOR OPENED WHILE DRIVING AT AN UNKNOWN SPEED. SHE PUSHED VARIOUS BUTTONS ON THE DOOR IN AN ATTEMPT TO KEEP IT CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THEY REPLACED THE LATCHING MECHANISMS AND SLIDING DOOR LOCK MODULES; HOWEVER, THE FAILURE CONTINUED TO PERSIST. THE MANUFACTURER STATED THAT THEY WOULD BRING IN A MECHANIC FROM CALIFORNIA WHO WOULD DETERMINE THE CAUSE OF THE FAILURE AND THEY WOULD NOT RETURN THE VEHICLE UNTIL IT WAS REPAIRED. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 23,017 AND FAILURE MILEAGE WAS APPROXIMATELY 100. UPDATE 10/01/08 *CW THE POWER SLIDING DOOR, DID NOT OPEN OR CLOSE. THE STEERING WHEEL VIBRATED AT HIGHWAY SPEED. UPDATED 10/02/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236731August 2, 2008
LATCHES/LOCKS/LINKAGES
2007 HYUNDAI ENTOURAGE. PURCHASED IN SPRING '07. BOTH SIDE/SLIDING DOORS ARE AUTOMATIC AND WITHIN A FEW MONTHS OF PURCHASE THEY BEGAN TO HAVE DIFFICULTIES CLOSING. THEY WOULD NOT BE ABLE TO CLOSE AND IMMEDIATELY OPEN AGAIN. THE RIGHT SIDE MORE SO THAN THE LEFT. IT CAN TAKE UP TO 20 ATTEMPTS TO CLOSE THE RIGHT SIDE AT TIMES. WHEN IT BECAME AN ANNOYANCE, MEANING IT OCCURRED ALMOST EVERYDAY WE BROUGHT THE VEHICLE IN TO THE DEALER EARLY THIS SPRING. THE FIRST VISIT THEY NEEDED A SPECIAL ORDER PART AND WE RETURNED SEVERAL WEEKS LATER WHEN THE PART WAS IN. THEY REPLACED SAID PART ON BOTH SIDES. SINCE THE REPLACEMENT, THE DOORS ARE STILL HAVING DIFFICULTIES CLOSING, RIGHT SIDE MORE OFTEN THAN LEFT. IT BECAME MORE THAN JUST AN ANNOYANCE BUT AN ACTUAL MAJOR SAFETY ISSUE LAST WEEK WHEN THE RIGHT SIDE DOOR CLOSED (AFTER 15-20 ATTEMPTS), BUT AS MY WIFE WAS PULLING OUT OF THE SPACE, THE DOOR OPENED ON ITS OWN WITH MY TODDLER SON SITTING RIGHT THERE. FORTUNATELY SHE WAS NOT DRIVING IN TRAFFIC YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234475July 15, 2008
LATCHES/LOCKS/LINKAGES
POWER DOORS DO NOT OOPERATE PROPERLY. IF ON AN INCLINE WHEN I SHUT THEM THEY AUTOMATICALLY OPEN BACK UP. ALSO, THE AUTOMATIC DOOR OPENER WHEN THERE IS AN OBSTRUCTION DOES NOT WORK WHEN A CHILD'S HAND IS THE OBSTRUCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228133May 18, 2008
ENGINE AND ENGINE COOLING
THIS VEHICLE WAS PURCHASED NEW IN AUGUST OF 2007. THE CAR BATTERY HAS GONE DEAD 3 TIMES FOR NO APPARENT REASON. ALL THE DOORS WERE CLOSED AND NO LIGHTS LEFT ON. IT WOULD JUST BE DEAD. THE DEALERSHIP HAS REPLACED THE BATTERY AND SUPPOSEDLY TESTED ALL OF THE ELECTRICAL SYSTEM AND FOUND NOTHING EACH TIME IT WAS BROUGHT BACK TO A HYUNDAI DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221112March 13, 2008
ELECTRICAL SYSTEM, AIR BAGS
WE BOUGHT A NEW HYUNDAI ENTOURAGE IN 07 THE FRONT TIRE WILL NOT HOLD AIR. THE KEY LESS REMOTE ENTRY HAS BEEN REPLACED AND IS STILL NOT WORKING. THE VAN WAS IN A ACCIDENT INVOLVING A POLE. THE VAN WAS GOING ABOUT 35 SLIDE ON ICE AND SMASHED THE HOLE FRONT END OF THE VAN. THE AIRBAGS DIDN'T DEPLOY BUT THE LIGHT FOR THE AIRBAGS IS ON. POSSIBLY INDICATING THEY DID DEPLOY BUT DIDN'T. WE THINK THIS COULD BE ALL ELECTRICAL. SOMEONE FOR HYUNDAI MOTOR AMERICA WILL BE OUT TO LOOK AT THE VAN IN 45 DAYS. WE WOULD LIKE THE VAN TOTALED. DUE TO NOT FEELING SAFE WITH THE AIRBAGS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10220375March 7, 2008
SEAT BELTS
12 YR. SITTING IN 3RD. ROW PASSENGER SIDE GOT "MIDDLE" SEAT BELT TANGLED AROUND HIS NECK. HE WAS UNABLE TO BREATH, I COULDN'T GET BELT UNTANGLED AND THE SEAT BELT DIDN'T HAVE ENOUGH SLACK TO GET IT OFF OF HIM. I HAD TO CUT THE SEAT IN ORDER FOR HIM TO BREATHE. I WAS UNAWARE THAT IT COULD BE RELEASED WITH A POINTED OBJECT THAT CAN BE PUSHED INTO A TINY SILVER AREA WHICH RELEASES IT. HE IS FINE, BUT IT WAS VERY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10215737January 23, 2008
TIRES, WHEELS:RIM
TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE DAY AFTER THE VEHICLE WAS PURCHASED, THE CONTACT NOTICED RIPPLES ON THE RIGHT SIDE OF THE QUARTER PANEL. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY KEPT AND REPAIRED IT FOR TWO WEEKS. SHORTLY AFTER SHE RETRIEVED HER VEHICLE, SHE NOTICED A SEVERE VIBRATION WHEN DRIVING OVER 55 MPH. THE VEHICLE WAS RETURNED TO THE DEALER AND THEY STATED THAT THE FAILURE WAS DUE TO BENT RIMS. THE TIRES AND RIMS WERE REPLACED, BUT THE FAILURE WAS NEVER FULLY CORRECTED. THE VEHICLE HAS SINCE BEEN TAKEN TO THE DEALER ON NUMEROUS OCCASIONS, BUT THEY STATED THAT NOTHING ELSE COULD BE DONE. THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 1,300 AND CURRENT MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213676January 4, 2008
STRUCTURE:BODY:DOOR
I HAVE A 2007 HYUNDAI ENTOURAGE GLS (BASE MODEL WITH MANUAL DOORS). I HAVE TALKED WITH THE DEALERSHIP AND THE MANUFACTURER TO NO AVAIL. MY CONCERN IS THAT IF THE 2ND ROW WINDOWS ARE ROLLED DOWN AND YOU OPEN THE 2ND ROW DOOR(S), THERE IS NOTHING TO STOP THE DOOR FROM RAPIDLY BOUNCING BACK AND SLAMMING SHUT. IN OTHER WORDS, IF YOU ARE ON AN INCLINE WHAT SO EVER (HOOD LOWER THAN THE TAIL), THE DOOR WILL COME SLAMMING BACK-POSSIBLY CRUSHING YOUR HAND OR A SMALL CHILDS HEAD!! IT WILL HAPPEN ON LEVEL GROUND AS WELL, BUT IS MORE PRONOUNCED ON AN INCLINE. THIS COULD DEFINITELY LEAD TO SIGNIFICANT INJURY, ESPECIALLY IN A SMALL CHILD. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211602December 12, 2007
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE POWER SIDE DOORS WOULD NOT OPEN IF THEY ARE WET OR IF ICE ACCUMULATES ON THE DOOR. THE SENSORS AUTOMATICALLY LOCK THE DOORS AND PREVENT THEM FROM OPENING FROM THE EXTERIOR OR PASSENGER COMPARTMENT. THE DEALER COULD NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 4,000 AND CURRENT MILEAGE WAS 4,100. UPDATED 01-15-08. *KB UPDATED 01/15/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208394November 8, 2007
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE DRIVER SIDE SLIDING DOOR FAILS TO OPEN ONLY WHEN THE EXTERIOR HANDLE IS BEING PULLED. THE FAILURE OCCURS INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER TWO TIMES AND THEY STATED THAT THE FAILURE HAD TO BE DUPLICATED MORE THAN ONCE. THE CURRENT MILEAGE WAS 18,060 AND FAILURE MILEAGE WAS 17,050. UPDATED 12/12/07.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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