Honda Ridgeline Complaints (2020)

170 consumer complaints on file.

#11531693July 11, 2023
VISIBILITY
The contact owns a 2020 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V174000 (Visibility) however, following the completion of the repair, the contact became aware that the replacement side-view mirrors reflected a severely distorted image, compromising the side-view visibility. The vehicle was taken to the dealer, but the request to replace the mirrors with the previous side-view mirrors was refused. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530821July 7, 2023
EXTERIOR LIGHTING
Honda Ridgeline's "Auto High-Beam Headlights" do not work as advertised. They do not automatically engage high-beam headlights when appropriate. When this features rarely engages, the high-beams often disengage quickly - which distracts the driver and creates a temporary dangerous situation. I believe that this can be fixed with software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529664June 29, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, POWER TRAIN
On May 31, 2023, my wife and I were in our Honda ridgeline when attempting to back up into a parking spot. We noticed the instrument cluster went dark with only a "P" flashing. There were no alarms or indications of any fault. We shut down the truck. After trying to restart there was no instrument cluster along with the shifter locked in park. On this current model their is no emergency override out of park as on other vehicles. We had traffic backed up for hours as we called a tow truck to move the vehicle from the main street. Upon the ridgeline being towed to the local Honda dealer. They scanned for codes, U0103, U0155, u0404, U12AA. Checked Diag Tree and confirmed system test and found SBW control module and gauge control module didn't communication. They ended up finding a fuse had blown. My question is why no override out of park on this model? Safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529251June 27, 2023
UNKNOWN OR OTHER
Backup camera stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528819June 26, 2023
STRUCTURE:BODY
Sudden spontaneous moonroof explosion. Traveling at approximately 60mph I experienced a spontaneous explosion of the moonroof while it was closed and the headliner was closed. Glass flew into following traffic. There was no oncoming traffic and we were not following anyone. Sky’s were clear and the road was dry and paved. This was a loud and distracting event and if the headliner cover wasn’t closed it could have been much more serious. This happened around 10am MDT yesterday June 25 2023. The vehicle had about 20300 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528515June 23, 2023
UNKNOWN OR OTHER
As I was backing out of the garage, the backup camera failed to show video on my display. I almost ran over toys, and the safety failure of this feature is essential. The video has failed to show on the display, although no damage has occurred to the vehicle. It seems that there must be a failure in the wiring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527609June 18, 2023
UNKNOWN OR OTHER
This a transmission and auto idle shut off issue. The condition has happened 8-11 times over the 80K miles I have owned this vehicle. It happened today Sunday 6/18/2023 at 12:13pm. With the auto idle shut off engauged, at a stop light, foot on the brake and waiting for the light to change to green, the transmission will shift from drive to neutral, without touching anything. I will get a notification on the dashboard " that I need to put my foot on the brake to start the car", but my foot is on the brake already, waiting for the light to change. The vehicle will not start in neutral, I have to put the vehicle into park to start the vehicle. If I don't see the notification on the dashboard, focused on watching the light change, when the light turns green, take my foot off the brake, the next thing I know, I am rolling backwards towards a vehicle behind me. When the light turns green, the vehicle behind me thinks I am going to move forward, instead I am rolling backwards towards them, before I reapplied the brakes. Twice the vehicle behind me looked like they were going to hit, but stopped short. I have been the two dealerships with my concerns and one did a software update, but the problem continues to persist. One dealer recommended notifying Honda of America and I have done this. 6/12/2023 case 13880068, no response yet and 6/17/2023 second request case 13893182. At first I thought I was doing something with my hand, but I now drive with my right hand on the passenger armrest to make sure I have no involvement in the condition I have describe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527259June 15, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Rear backup camera is not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522756May 18, 2023
BACK OVER PREVENTION
Unkown - backup camera failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516555April 11, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Rear camera has stopped working. There was a recall for 2017 - 2019 Honda Ridgelines, currently does not include 2020. My mileage is 39600 and was told not covered. They apparently have not fixed the problem and it needs to include 2020’s as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516404April 10, 2023
UNKNOWN OR OTHER
I have a recall for PGM-FI and Honda said they won’t honor it due to salvage title.I am concerned that it could be a safety hazard due to vehicle not restarting after idle stop engages when stopping on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512949March 21, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
The rear opening and closing of the tailgate caused a break in the wiring harness, causing the rearview camera to fail. This is due to a design flaw and identical to what has happened in the 2017-2019 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507299February 14, 2023
UNKNOWN OR OTHER
The back up camera failed. I can't see what is behind me when backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507317February 14, 2023
UNKNOWN OR OTHER
The window pillar is made of cheap thin plastic that melts easy and I believe is a fire danger. I have had two incidents, the first in July of 2021 shortly after I purchased my vehicle and I reported it to Honda product complaint 12387373. Honda replaced the molding with the same exact part. I have had another issue on the same side with the same part in a different location in the middle of February in 40 degree temperatures in front of an office building. Honda is saying there is no issue. I believe that since this has happened twice now it is a fire hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505638February 5, 2023
ENGINE, ELECTRICAL SYSTEM
Condition: truck is stopped, the auto engine idle is on Action: release the brake to press the accelerator Result: the truck fails to restart, shuts off the engine completely, puts itself in Neutral, and all the lights in the dash illuminate I have to place the truck in Park and restart the engine. Sometimes the engine is difficult to restart, and I have to try several times. This has happened 3 times since November, and 3 other times the truck has almost stalled when restarting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505596February 4, 2023
EXTERIOR LIGHTING
Since this vehicle was purchased new the automatic high beams have not worked correctly and will often stay on for incoming traffic. There is no fix for this issue at the moment. Mentioned this issue to Honda Corp and dealership and never heard a response from over two years ago. Brought vehicle recently to other dealer and mentioned my vehicle still has this issue. They completed an unrelated software update. Needless to say my Ridgeline is still having this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505597February 4, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Since new vehicle''s Forward Collision warning stating "BRAKE" will occasionally appear for oncoming traffic. Vehicle has attempted to brake as well. There is no fix from Honda Motor Co. Vehicle also has an issue with automatic high beams (which has no current fix) which has been filed separately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503743January 26, 2023
FUEL/PROPULSION SYSTEM
The plastic fuel line coming from the gas tank cracked and there is no way to replace a small hose and Honda make me purchase a brand new tank for a repair of $2000 that should have been covered under warranty. The line failed at 25,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503185January 23, 2023
ELECTRICAL SYSTEM
Back up camera has stopped working. When the vehicle is put in Reverse the guide lines continue to appear, while there is no video of what is behind the vehicle. I looked up recalls on 2020 Ridgeline, and there are no reports. 2017-19 backup camera recall for similar problem. Honda dealer appointment to confirm is 3 days from today. There were no warning signs of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501894January 15, 2023
UNKNOWN OR OTHER
This complaint is about Tesla vehicles that I passed or passed me yesterday in Southern California on the 15 and 210 freeways. The conditions were treacherous with low visibility and rain. At least one dozen Tesla vehicles were encountered and none had their lights on although it was raining and visibility was low. They did have front “driving lights” illuminated but no rear lights were visible. In California, it is the law to have your lights on if it’s raining. The lack of rear lights presented a dangerous situation in foggy and damp conditions even though it was not nighttime. These observations were made between 10 AM and noon as well as 3:30 PM and 5 PM. My Honda Ridgeline had its lights set on automatic and they were illuminated the entire time. I can’t understand why the Tesla vehicles didn’t have any lights displayed in the rear of the car unless they were breaking. It must be a software oversight because I observed various models and production years. This needs to be rectified for all our safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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