Honda Ridgeline Complaints (2020)

170 consumer complaints on file.

#11567769January 25, 2024
FUEL/PROPULSION SYSTEM
The vehicle auto stop start function failed causing the vehicle to stall. Recall for previous known issue with this system has been performed. Vehicle has a brand new battery installed by Honda service at a Honda dealership. When outside temperature is below 10 degrees Fahrenheit intermittently at a stop where the vehicle auto stop start engages and stops the engine the system fails to restart. Warning in panel states to press brake and push start button to restart vehicle. Vehicle stalled and was immobile at intersection until driver restarted vehicle manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567816January 25, 2024
ELECTRICAL SYSTEM
Rear view camera wiring harness broken. Recalls on 2017 to 2019. My truck is built in 1-20 and is out of warranty. Same issue as with previous Ridgeline harness. Safety issues with no backup. Dealer refuses to do anything about it as it is not in current recall and it's out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566285January 18, 2024
UNKNOWN OR OTHER
Sunroof exploded while traveling eastbound on [XXX] near Pensacola, FL. Per the internet this has occurred. There is currently a class action lawsuit against Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565777January 16, 2024
UNKNOWN OR OTHER
Rear camera stopped working about six weeks ago. It does work intermittently when the tailgate is down. Dealer claimed I need new camera and harness, approaching $1,000! Independent repair shop confirmed it is just the harness. My understanding is that 2017-2019 models are under recall for the harness safety defect. Please extend this recall to the 2020 model year!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564885January 11, 2024
VISIBILITY/WIPER
Honda Ridgeline model year 2020. Rear view camera intermittently not working. Issue can be temporally resolved by opening the tailgate in one of the two ways (flip down or swing out) Diagnosed by dealer as requiring a tailgate harness replacement. This appears to be same/similar to the 2017-2019 recall KCK 2017-19. (Honda service bulletin 22-049)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563500January 4, 2024
UNKNOWN OR OTHER
The backup camera display is sometimes black. This is an intermittent problem that seems to stem from a poor connection. Manipulating the wiring leading from the tailgate can restore the camera's operation. This wiring is routed in such a wear that it seems prone to mechanical wear over time leading to a poor connection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559830December 13, 2023
EXTERIOR LIGHTING
Auto dimming/high beam feature flickers on and off intermittently at night without little relation to oncoming vehicles or dark highways. I have asked my local dealer twice to repair this problem, with no resolution. (see attached invoices). I also opened case with the manufacturer (Honda), and they declined to address my issue. I believe this is a safety issue because it is distracting to me and oncoming drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559065December 8, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
My Ridgeline was at the Honda dealer for a recall on both left and right exterior mirrors. (Glass only) Both were replaced. After leaving the dealer, the drivers side mirror image appeared wavy and distorted. It was difficult to focus on the image while driving rendering the mirror almost useless. The passenger side appears perfect. How can a replacement drivers side mirror installed due to a recall be worse than the recalled unit it replaced? Frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557702November 30, 2023
VISIBILITY/WIPER
The rear camera on my 2020 Honda Ridgeline has failed. The dealership identifies the wiring harness "showing wires" and has ordered a replacement. Right now I'm unable to see anything behind the vehicle. Only a Honda dealer has confirmed the problem. For a few weeks the problem would come and go but now only an abbreviated "ladder" like diagram shows up when putting the vehicle in reverse. No live picture. The truck has less than 25000 miles and never used commercially.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552564October 30, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Honda Ridgeline. The contact stated while stopped, the automatic STOP/START feature intermittently failed to operate as needed after the vehicle had shut off. The contact stated that the vehicle would independently shift to neutral(N) during the failure. The contact called the dealer and was asked to bring the vehicle in for a diagnostic test. The manufacturer was also notified of the failure and referred the contact back to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 18,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552740October 30, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
I shifted the vehicle into reverse and the parking assist camera (backup camera) did not appear on the infotainment screen as it should. There is an active recall on the 2017 - 2019 models as Honda is aware of this problem with the tailgate wiring harness design. Backing up without the visual aid poses a serious safety threat to any pedestrians or vehicles that may not be seen due to the camera not working as it should. I have not yet scheduled a repair for this item but will update when the problem is remedied. There was no warning before this occured. It was sudden without any signs. It is my hope and the duty of the manufacturer that this issue is fixed within ALL model years that this problem is known to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551043October 20, 2023
VISIBILITY/WIPER
Rear backup camera display going black when backing up. There is a recall for the 2017-2019 Honda Ridgeline but there is not one for the 2020. The same issue is present where the dual action tailgate frays the wiring and eventually separates. The master technician at Honda stated that this fix is exactly the same as the previous years when that recall was performed on other vehicles. At first the back-up camera would work then it would go black until I opened and closed the tailgate. Then it got bad enough that it always went black. This is a design and safety issue. Honda remedied the issue by charging me for a new wiring harness, routing the wiring efficiently and the initial inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549911October 14, 2023
UNKNOWN OR OTHER
Rear back up camera show black screen when put into reverse. Honda has recalled the 2017-2019 ridgelines which includes 117,445 trucks. 2020 has not been included. Purchased in July of 2020 camera went out in march of 2023. The ridgeline behind the tailgate is a massive blind spot so without the camera even if you turn your head around you can not see anyone shorter than the tailgate standing at least 6 feet behind the truck and can cause an accident by accidentally running over someone or backing into another vehicle when backing into cross traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549725October 13, 2023
ELECTRICAL SYSTEM
Rear camera has failed and no longer works. Previously flickering then went dead. Same problem as with 2019 Ridgelines and other Hondas. Has been extended to other 2020 Hondas but not the ridgeline. This is an early build ridgeline that was delivered in Jan 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547871October 2, 2023
ELECTRICAL SYSTEM
The backup camera stopped working. The wires to the camera broke. This is the same issue as the 2017 - 2019 Ridgeline recall. When will the 2020 models be recalled?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537826August 11, 2023
ELECTRICAL SYSTEM
The wiring harness for the rear back up camera is beginning to fail. I know this is an issue and has been a recall on the 2017-2019 model years. The harness that fails is the exact same on the 2020 model and should be recalled as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534908July 27, 2023
UNKNOWN OR OTHER
The rear view screen function located on the dashboard's video monitor stopped working and the screen only showed the yellow guide lines and the rear view image was blanked out. I took the truck to a Honda dealer for repair and they found the cause was the Tailgate Harness wiring rubbed down and the wires are broken. I was informed that it would cost me approximately $500 to purchase and replace the wiring harness. This issue was rated by NHTSA as a safety issue and Honda issued a recall for 2017-2019 Ridgeline trucks. When I contacted Honda they stated that my 2020 vehicle was not covered and they would not reimburse me for the fix. Because this issue is the same as 2017-2019 vehicles, NHTSA should require Honda to extend their recall for this issue to 2020 vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534585July 26, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
AT odometer reading 35870, while loading the pickup for a trip home the backup camera failed. No local dealership was open on the weekend and we were 600 miles from home. Upon arrival, Monday, the local dealership was called and we were told the repair would not be covered by warranty and a similar recall on 2019 vehicles would not apply to 2020 model year for the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532977July 18, 2023
POWER TRAIN
The 2020 Ridgeline has a feature that turns off the ignition when stopped for more than a couple of seconds. It then automatically restarts when you move your foot off the brake to the accelerator. On several occasions the car does not automatically, and displays a message on the dashboard that you need to shift to park and restart it. This process, shifting to park and attempting to restart, does not work for some time though. There was a recall notice on it, which I had completed by the dealer. When it happens, it produces a very dangerous situation where the car is stalled in traffic with other lanes moving and we are not able to move. The car has been into the dealer on three occasions and I received a letter from Honda, stating that once the recall on the issue was completed, if the situation persisted, they would replace the unit. I just brought it back to the dealer because the recall did not fix it and they stated that they knew nothing about the letter from Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532601July 16, 2023
ELECTRICAL SYSTEM
Rear view camera ceased to display picture. Screen black except for yellow guidelines and view options. inspection of rear tailgate wiring found 3-4 wires in wiring harness corroded/broken. This is similar to known issue with 17-19 ridglines which have a TBS out for same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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